Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have the paid version of the booking calendar. Trying to sync it with google calendar. Found the API key. That is done. Step 2 was to make the calendar public. That is done. Only step 3... Calendar ID into wordpress feed.. I cannot find the correct place were I have to put the ID. So now it does not sync. Anyone who can help me out?

    • Hello.
      1) Booking calendar support only import of events from the Google Calendar (not 2 sides sync).
      Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: https://wpbookingcalendar.com/faq/import-gc-events/
      Even paid versions does NOT support export to Google Calendar. Sorry.

      2) The calendar ID that you can get from point #3 of this instruction: https://wpbookingcalendar.com/faq/import-gc-events/
      you need to put at the Booking > Settings > Sync > Import page for specific booking resource (its at the bottom of the page).

      Kind Regards.

      • This is exactly what I'm looking for, just need to get it working!

        I have the google api set up as instructed (your screenshots are partially out of date but I found the same settings), I saw that my 1st event in that calendar was added to the bookings list in WP, so I then added several more events to that google calendar, set the auto-sync to 2 hours, but when I took a look this morning it is not finding the new events.

        I have the free version but it doesn't look like this google syncing is limited in the free version right? I have been looking for and trying various combinations in hopes of a quick "manual sync" button to try and grab new events from Google calendar but I can't seem to make anything happen for the rest my google events to show up. The blue refresh bookings button doesn't pull events. Please advise! Thank you.

        • Hello.
          Please check that you are have some events in the Google calendar, before today date (may be you just do not have there events).

          Then please recheck that these events was not imported already as bookings. Recheck the Filter toolbar parameters at the Booking Listing page that it's was relative to show bookings for "all dates" and not the "current dates".

          Then open the Booking Listing page, click on the "Import" button at the "Actions" toolbar and configure correctly parameters in the popup window, be sure that you selected correctly start and end dates parameters.
          Check the results. Be sure, that selected parameters in the popup window fit to your events parameters.

          Also recheck the Sync parameters at the Booking > Settings > Sync page.

    • Hello.
      Please make this customization.
      Please open this file ../{Booking Calendar Folder}/css/client.css

      then find this code:

      .submiting_content.wpdev-help-message.alert { color:#093; height: auto; font-size: 0.85em; }

      and replace it to this code:

      .submiting_content.wpdev-help-message.alert { background-color: #eee; color:#333; height: auto; font-size: 0.85em; }
      Kind Regards.

  3. Just installed the Personal Version in a site with WPML, we need a page with booking calendar in every language. WPML translates the months name in the calendar but not the title of the legend, it is very important, how we can do to have the title of the legend in the proper language..?

    Thanks

      • Hi..Tried this way but does not works..

        [bookingcalendar type=12 lang=en_EN show="title" nummonths=1 startmonth='2015-10']

        • Hello.
          You can configure it at the general booking settings page in the fields for showing labels under calendar.
          For example
          AVAILABLE[lang=fr_FR]DISPONIBLE

          • Something like so in the title fields right?

            (italian) LIBERO [lang=en_EN] AVAILABLE [lang=fr_FR] DISPONIBLE

            • Hello.
              Yes, but because English is default language please use this code:

              AVAILABLE[lang=it_IT]LIBERO[lang=fr_FR]DISPONIBLE

  4. HI! I am currently building a vacation rental website that will allow multiple users to submit and manage listings. Each user will need to manage their own bookings as well. I purchased the pro multi-user version and am just starting to dig around in there. I have a dummy account set up as a subscriber and added it to the users in the booking calendar. I have one listing listed under that user but it only shows up on my super administrator calendar. When I log in on the dummy account it doesn't give an option to look at the booking calendar at all. Would I have to set up that whole profile as an administrator? And if so, does that mean this person would have access to all of the administrative capabilities on the site?

    Thanks for your help!

    • Hello.
      Please read more about initial configuration of the Booking Calendar MultiUser version here: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      How you was activated that "dummy user". If you activated this user as "super booking admin user", then this user will see all booking resources and all bookings from any users. Its like "demo" user at live demo of Booking Calendar MultiUser version here: https://multiuser.wpbookingcalendar.com/admin-panel/

      If you activated this "dummy user" as "regular booking user" then this user have to see only own bookings and own booking resources. Its like users owner1, owner2 or owner3 at live demo of Booking Calendar MultiUser version here: https://multiuser.wpbookingcalendar.com/admin-panel/

      If you still have some issues with this config, please send screenshots with description about issue to the support @ wpbookingcalendar.com
      Kind Regards.

  5. Hi,

    Email notifications are not coming through to the admin email address when new bookings are made. Not sure what is wrong with the configuration, any help appreciated!

  6. Is it possible to add a field to booking form with the list of all available calendars (rooms)? The goal is to have only one unique form where user will choose which room exactly he wants to book, instead of having multiple booking forms per each available calendar. Thank you

  7. Hello,

    I have installed and all I have after pressing the submit button is rotating waiting circle. I tried on different hosts the same problem. I mean that after order nothing happens nothing.
    Thank you!

    • Hello.
      1) Please recheck your page for any JavaScript errors at the page. And if some error exist, please try to fix them.
      Also please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      2) If issue still exist, please recheck your error.log file at your server configuration to check about any relative errors.

      Kind Regards.

  8. Hi, I'm still testing the plugin and I must say I like it!

    So far it had been good. But I've got an issue now.

    When people try to book a date, this is what I get in my email where the booking is supposed to be sent.

    "This message was created automatically by mail delivery software.

    A message that you sent could not be delivered to one or more of its
    recipients. This is a permanent error. The following address(es) failed:

    sylchaxxx@gmail.com
    host productio-tcloadba-tkyjfaz4ap1l-328615543.us-west-2.elb.amazonaws.com [54.214.24.255]
    SMTP error from remote mail server after end of data:
    550 5.7.1 [BFD] Sender prohibited by SPF"

    I'm not sure what this is? Please let me know if you know how I can fix this.

    Thanks!

  9. Issue with "Nightly prices"

    I have villa renting system for my client and I have problem with weekend prices.

    I have following settings:
    * Type of days selection in calendar: Range & Dynamic
    * Use check in/out time: True
    * Check-in time: 16:00 (24h clock)
    * Check-out time: 12:00 (24h clock)
    * Both properties CHECKED from following:
    --- Use "Check In" date as available in calendar for booking resources with capacity higher then 1 for search results
    --- Use "Check Out" date as available in calendar for booking resources with capacity higher then 1 search results
    * Set the cost: For 1 night
    * Time impact to cost -> NOT CHECKED

    Normal rate per night is: 220e
    I have following season filter:
    * "AutumnWeekends" -> Every Su, Fr, Sa on each day of Sep, Oct, Nov, Dec 2015
    * Rate for this filter is 372e per night

    If I select eg. from 6th to 8th of November 2015:
    * I get total price 744e (372e+372e). Which is CORRECT!
    And if I select from 6th to 9th of November 2015:
    * I get total price 964e (372e+372e+220e). Which is also CORRECT!

    BUT when i select 8th to 9th of November 2015:
    * I get total price 372e. Which is WRONG!

    I have tried to change the filter so that it doesn't have sunday, but then the weekend prices don't work. IMHO. There's issue in the "nightly pricing system" of the plugin.

    Do you have some advices how to fix this ?

    --
    Regards
    Aki

    • Hello.
      By default, if you set cost per "1 night", then Booking Calendar set each second selected DAY in calendar cost as 0.
      So that's why you are having such cost calculation.

      In your case, you can set the cost per "1 day" at the General Booking Settings page in Cost section.
      And then open the Booking > Resources > Cost and rates page and click on the "Valuation days" button near each specific booking resources, and configure following settings.

      If you need to set that the cost of the each 1st day was = 0, then please configure this:
      "For" "1" day = "0" "USD per each selected day".

      If you need to set last selected day cost to 0, then please configure this:
      "For" "LAST" day = "0" "USD per each selected day".

      where "LAST" its reserved word, for detection last selected day in calendar.
      Kind Regards.

      • Okei.. I changed to "per day costs" and it seems to work somehow.. Still some problem with my old select-day&start-day conditions because the seasons changed...

        But I also have another problem. It seems that "Range & Dynamic type calendar selection with use checkin/checkout" doesn't work correctly in Mobile Safari (tested with Ipad and Iphone).

        If I have Friday to Sunday booked (Sunday is shown 'half RED' in the calendar), I cannot select the Sunday as starting day with mobile Safari. Works Ok with Chrome browser in the same device (Iphone or Ipad).

        • Hello.
          Can you explain more detail, what exactly range days condition do you have ?
          Also please send the link to the page with booking form, where you are having this issue.
          Also please explain what dates you was selected, and what you aspect to have there ?
          Thank you.

          • Could you send me email, so we could continue this conversation there.

            • Hello.
              Yes, please send to support @ wpbookingcalendar.com
              Kind regards.

  10. Hi,

    Thx for a great plugin for WordPress!

    But before I buy a more advanced version I would like to know a couple of things. Cuz I cannot find info about this one and I can't sort it out my self.

    I want to keep my calendar centered inside a column of my page. Is this possible, how?
    I want to change the looking of the send button. How?
    I want to center the forum lines where a customer fills his information out, like name and such. Is this possible?

    Three questions. Thx again.

    Magnus.

    • Hello.
      1) In the paid versions of Booking Calendar possible to change the structure of the booking form and use CSS or CSS classes directly in the booking form at the Booking > Settings > Fields page. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      2) In your Booking Calendar Free version, we need to use some CSS to make your calendar and form fields centered. Please send the link to the page with your booking form, then I can check it and then I will try to help you in centering those elements.

      3) Relative to the send button. You can change the style of this button, by making CSS customization in the ../{Booking Calendar Folder}/css/client.css file
      by using this definition of that button:
      .booking_form_div .button, .booking_form_div .btn-primary { ... YOUR CSS HERE .... }

      Kind Regards.