Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello,
    I have a problem: it says "Calendar is loading" but it's not.

    Console error says:
    ReferenceError: visible_booking_id_on_page is not defined

    book-a-table:378
    n.Callbacks/i()
    jquery.js:2
    n.Callbacks/j.fireWith()
    jquery.js:2
    .ready()
    jquery.js:2
    K()

    The page is https://www.ristorantecamelot.net/en/book-a-table/

    Regards,
    Grete

    • Hello.
      Probably it's because you are using some cache plugin at the website.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.

      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      We just need to find the reason of this issue.

      Kind Regards.

  2. I have fixed rates set for certain times of year that I have entered into my "season filters", however, none of the filters seem to apply at all. None of my resources have a standard rate; they all depend on what time of year it is. I have covered every portion of the year in my season filters. How do I get the calendars to show that number accordingly?

    • Hello.
      Pleas open the Booking > Resources > Cost and rates page and click on "Rates" button near specific booking resource(s).

      Then please be sure that you have activated specific rates - set checkbox at the left side near specific rate as checked.

      Kind Regards.

  3. Hello,

    I have noticed that on the resources listing, the default view is not showing ID order as Ascending(https://prntscr.com/fsnfko). After some searching, I found out that I have to manually click on the ID Order or add '&orderby=id&order=asc' at the end of the url. Same thing happen with the dropdown at 'Add Booking' (https://prntscr.com/fsnh34). Can you please help me to set default view for ID as ascending for both 'Resources' listing and 'Add Booking'.

    • Hello.
      For sorting booking resources by ID at the booking resources page you can click on the "ID" column header in resources table. One click sorting it, and other click on the same header change order of sorting for this table.
      if you want to redefine default order then please make this fix
      Please open this file ../{Booking Calendar Folder}/inc\_ps\admin\wpbc-resources-cache.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $sort_parameter = array( 'orderby' => 'id' // 'id' | 'title' | 'cost' - change sort of booking resources here, for example for Calendar Overview page , 'order' => 'desc' );

      and replace it to this code:

      $sort_parameter = array( 'orderby' => 'id' // 'id' | 'title' | 'cost' - change sort of booking resources here, for example for Calendar Overview page , 'order' => 'desc' ); $_GET['orderby'] = 'id'; $_GET['order'] = 'desc';

  4. Hello,

    When I try to use the link to modify a booking, it seems doesn't work.
    The email with the shortcode [visitorbookingediturl] is correctly sent to the visitor.

    The visitor can modify the fields of the reservation but when he clicks on the buttom at the bottom of the form, the process is loading and loading but doesn't finish and the booking is not changed at all.

    Where does the problem come from? do you have an idea?

    Thanks a lot

    Regards

    • Hello.
      1) Please open the Booking > Settings > Emails page and try to deactivate the emails, and then test editing. If the issue will be resolved, so then its something relative to sending emails by your server. You can check more about this issue by checking your error.log in your server configuration, about any relative errors.
      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      2) Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them. You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      P.S. In any case, please check your error.log in your server configuration, about any relative errors.
      Kind Regards.

  5. If I try to modify the booking, it works well.
    But if the visitor frontend form to modify his booking, it never finish the process.
    Any idea?

  6. How do you display the calendar & form in horizontal position? Like the calendar on the left, and the form to the right of it and not underneath?

  7. Hi,
    how to make all weeks look same?
    I changed background for cells in css to not show first week white, second week different etc.
    But when the dates are reserved and approved, in one weeks have different background than in second.
    I want to something like this

    https://wpbookingcalendar.com/wp-content/uploads/home/calendar4iphone3.png
    /10. and 11 are booked and red, but in my calendar would be 10 red and 11 different

    Thanks for your time and advice

    • Hello.
      Please check how to configure calendar skin here: https://wpbookingcalendar.com/faq/change-skin-and-colors/
      For example for definition color of "approved" and "pending" days in "Traditional" calendar skin ( https://bm.wpbookingcalendar.com/wp-content/plugins/booking/css/skins/traditional.css ) you can make customization inside of this sections:
      /* P E N D I N G - BACKGROUND */ .block_hints .date2approve.block_check_in_out, .block_hints .block_pending, .datepick-inline .date2approve, /* P E N D I N G - BACKGROUND for Check In Approved & Check Out Pending || Check Out Approved & Check In Pending Dates // FixIn: 6.0.1.2 */ td.timespartly.check_in_time.check_out_time.check_in_time_date_approved.check_out_time_date2approve div.check-in-div, td.timespartly.check_in_time.check_out_time.check_out_time_date_approved.check_in_time_date2approve div.check-out-div { background-color: #DF9A00; } /* P E N D I N G - T E X T /including partially booked - timeslots/ */ .block_hints .date2approve.block_check_in_out, .block_hints .block_pending, .datepick-inline .date2approve, .block_hints .block_pending a, .datepick-inline .date2approve a { color: #885500; font-weight: 600; text-shadow: 0 1px 0 #FFAA00; }

      and in
      /* A P P R O V E D - BACKGROUND */ .block_hints .date_approved.block_check_in_out, .block_hints .block_booked, .datepick-inline .date_approved, /* A P P R O V E D - BACKGROUND for Check In Pending & Check Out Approved || Check Out Pending & Check In Approved Dates //FixIn: 6.0.1.2 */ td.timespartly.check_in_time.check_out_time.check_in_time_date2approve.check_out_time_date_approved div.check-in-div, td.timespartly.check_in_time.check_out_time.check_out_time_date2approve.check_in_time_date_approved div.check-out-div { background-color: #C60B0B; } /* A P P R O V E D - T E X T /including partially booked - timeslots/ */ .block_hints .date_approved.block_check_in_out, .block_hints .block_booked, .datepick-inline .date_approved, .block_hints .block_booked a, .datepick-inline .date_approved a{ color: #5F0000; font-weight: 600; text-shadow: 0 1px 0 #DD0000; }

      P.S. Please check comments in calendar skin files, there is detailed descriptions about it.
      Kind Regards.

    • Hello.

      this issue, because of this CSS
      .style-simple table:not(.recaptchatable) tr:nth-child(2n) td{background:none;}
      in your actual theme in this file: https://pontoon.sk/wp-content/themes/betheme/css/shortcodes.css
      If you will remove or comment this line, so then its will show calendar in usual way.
      Please do not forget to clear browser cache before testing these changes.
      Kind Regards.

  9. I turned on STANDARD skin - to see its not a problem of my CSS skin. Thanks