Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi guys

    I have trouble with my booking calendar! I updated my free version to 8.7.10 and now I can't see the calendar on the website anymore. I just see the contact forms which can be displayed at the same time. Can you please reach out to me? I really need to solve this problem.

    Additionally, I have also a problem with integrating the "Info" Field into the contact form I set up myself.

    Thanks and Best
    Anuschka

    • Hello.
      1) Please clear the browser cache. Please do not use incognito mode, just clear browser cache.
      Please check more here https://clear-my-cache.com/en/windows.html
      Otherwise send the link to your page with booking form, where you are having the issue.

      2) The "info" option selection in the Booking Calendar Free version at the Booking > Settings > Form page, it's just help info about other ways of configuration in the paid versions of Booking Calendar.
      In case, if you need to have the several rows text field in the booking form, please select the "Textarea" option at the Booking > Settings > Form page.
      Kind Regards.

  2. Hello
    A window with program code opens above the calendar window in the Booking Calendar administration panel
    Link to screenshot https://wampi.ru/image/R7cZNRJ

    Window with code appeared after some bookings end at 24-00
    Start / End time for Calendar from 00-00 to 24-00

    How can I hide this code window?

    Thanks, Anna

    • Hello.
      You need to edit the booking with ID = 51 and other booking. Because there was not saved correctly starry and end times.
      Kind Regards.

        • Hello.
          Try to reselect the dates in the calendar and save it.
          But better to delete such booking, and create new booking with same booking details.
          Kind Regards.

          • That's what I did before I wrote to you.
            I deleted all booking and created them again.
            But the code window is not missing

            • Hello.
              Can you copy / paste error that you are having there ?
              Also can you send screenshot of Booking > Settings General page.
              Thank you.

              • This code appears and disappears. In different number of parts. I managed to copy two parts. Sometimes there are more of them

                Link to screenshot of Settings General Page https://wampi.ru/image/R7dGC5y

                Code below
                Array
                (
                [0] => Warning! Number of check in != check out times.
                [1] => Array
                (
                [0] => stdClass Object
                (
                [booking_dates_id] => 65
                [booking_id] => 32
                [booking_date] => 0000-00-00 00:00:00
                [approved] => 1
                )

                [1] => stdClass Object
                (
                [booking_dates_id] => 64
                [booking_id] => 32
                [booking_date] => 2020-11-14 19:00:01
                [approved] => 1
                )

                )

                [2] => 1
                )

                Array
                (
                [0] => Warning! Number of check in != check out times.
                [1] => Array
                (
                [0] => stdClass Object
                (
                [booking_dates_id] => 67
                [booking_id] => 33
                [booking_date] => 0000-00-00 00:00:00
                [approved] => 1
                )

                [1] => stdClass Object
                (
                [booking_dates_id] => 66
                [booking_id] => 33
                [booking_date] => 2020-11-11 19:00:01
                [approved] => 1
                )

                )

                [2] => 1
                )

                • Hello.
                  Can you send your configuration of the booking form from the Booking > Settings > Form page ?
                  It’s seems issue with times selection.
                  You need to delete bookings with ID 33 and 32
                  Kind Regards.

                    • Hello.
                      For end time instead of “24:00@@24:00” use this “24:00@@23:59”

                      Also if you need to book night from 19:00 to 03:00 you will be need to select 2 days instead of 1. It’s means that you need to activate the multi days selection mode at the Booking > Settings General page.
                      Kind Regards.

  3. Hello
    I see your answer in a post dated 3/1/2020 regarding selecting more days in the seasons (set to minimum days bookings). You say 'You need to use in value configuration like this 7-99'.
    My conditions are as follows:
    [booking type='2' selected_type='2' nummonths=2 options='{calendar months_num_in_row=2 width=100% cell_height=40px} {select-day condition="season" for="Summer" value="4-99"},
    {select-day condition="season" for="Winter" value="2-99"}']
    After I select 2 days in Winter, another click on the next day - to make a total of 3 - will deselect the first choice and highlight the next 2 days.
    My question is how can I select additional days following the selection of the minimum number of days required in a specific season?

    • Hello.
      You have missed comma here

      cell_height=40px} {select-day

      have to be like this

      cell_height=40px},{select-day
  4. Thank you very much but this doesn't change the behavior. One click after selecting the first 2 days deselects them and highlights the next 2...
    For info, I am using 8.7.10 business medium with WordPress 5.5.3 running Kallyas Child Theme..
    Any idea?
    Aside from this, the plugin is simply fantastic

  5. Hello Support,
    After an update two weeks ago, our booking calendar stopped allowing people to make reservations to a certain day whenever ONE of our three timeslots are "approved" or "pending."
    Before the update, a day would only be blocked IF all three slots were successfully approved or pending.
    Could you help us resolve this, or make available the old version we used to have so our reservation system will work again?
    We are a non-profit park organization.
    Thank you!

    • Hello.

      Please send the link to your page with a booking form, where you are having the issue.

      Also send screenshots of Booking > Settings General and Booking > Settings > Form pages.

      Thank you.

  6. Hi,
    Do you have a SMS or WHATSAPP send module?
    I would like to send a SMS message or WHATSAPP message when books

    Regards,
    Hamilton

    • Hello.
      The Booking Calendar do not have the SMS notifications functionality in the core of the plugin.

      But you can check this plugin "Booking Calendar - Clockwork SMS" : http://wordpress.org/plugins/booking-sms/
      which is work together with Booking Calendar and declare that have this functionality. It's third party plugin which is not supporting by us.

      Kind Regards.

  7. Hi,

    I am using the paid version of the single site booking manager and am managing two calendars for two properties we rent out. I am suing the export function to allow import of those calendars to VRBO and AirBnB. Both of the calendars import nicely into AirBnB but only one calendar will import into VRBO. I have tried changing the exported calendar name and have not had luck. Any ideas on what I can try or what might be causing this?

    • Hello.
      Booking Calendar export bookings into the ics feed in the same way.
      So if you have it’s working for one service it’s have to work for other, as well.

      Please try to change the url of ics feed at the Booking > Settings > Sync > “Export - .ics” page and Test it again.

      Otherwise please contact support of the specific service and ask about any issue of errors of not possible import of bookings from your website.
      Kind Regards.

      • I thought the same, but it is not working. I tried changing the url of the ics feed and contacted the service having the issue. They found no issue on their side. Do you think that this could be related to a PHP version issuse?

        Derrick

  8. Bonjour,

    Je souhaite mettre en place les différents shortcode dans mon modèle d'email afin de payer une réservation ou d'annuler une réservation. J'ai un problème avec les "" lorsque j'essaye de mettre chaque fonction en lien html. les doubles quotes posent problème et détruise le lien. Quelle solution pour réussir à créer un lien fonctionnel
    Hello,

    I want to set up the different shortcodes in my email template in order to have link : pay for a reservation or cancel a reservation. I have a problem with "" when trying to insert function into html link. Double quotes are problematic and destroy the link. What solution to successfully create a functional link ?

    <a href="[visitorbookingpayurl url="https://belleilecampervans.com/paiement-reservation/"%5D&quot;
    <a href="[visitorbookingcancelurl url="https://belleilecampervans.com/annulation-reservation/"%5D&quot;

    thanks in advance

    Regards

    • Hello.
      try to use the single quote symbols like this:

      <a href='[visitorbookingpayurl url="https://belleilecampervans.com/paiement-reservation/"]' rel="nofollow ugc"> Pay now </a>
      <a href='[visitorbookingcancelurl url="https://belleilecampervans.com/annulation-reservation/"]' rel="nofollow ugc"> Cancel booking </a>
      

      Please be sure to edit the email content at the Booking > Settings > Emails page , while you switching editor from Visual to Text view mode.
      Thank you.

  9. Hello,

    We ordered Booking Calendar Business Large.
    Do you have partners for implementation / configuration of the Booking Calendar?

    Gr.

    Harrie

  10. Hello,

    Is it possible to make a difference between the high and low season booking period? Example: book at least 1 week in high season. In the low season it can be done per day.

    gr.

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