Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. We have forms opening up in modals. The calendar in the first form appears, however the calendars in the other forms do not load and say, "Calendar is loading..." Is there a solution around this to get multiple calendars showing for different forms on the same page?

    • Hello.
      Its seems that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors, and then fix them. You can also check the most common JavaScript errors issues at the FAQ https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      You can also try to deactivate other plugins and activate the default theme to check the source/reason of this JavaScript error.
      Kind Regards.

      • The javascript errors that are appearing are as follows:

        Uncaught SyntaxError: Unexpected token ,

        And that is referencing the line of where the form javascript starts:

        if (typeof( wpdev_bk_weekday_conditions_for_range_selection[24] ) == 'undefined'){ wpdev_bk_weekday_

        Could it be that because the forms are initially hidden in our modals, that the javascript cannot target the forms?

        If so, do you have any suggestions on how we can get around that?

        • Hello.
          Please send the link to this page with booking form to check it.
          Thank you.

  2. Hi,

    I need quick support!
    I have purchased Booking calendar Small Business (149€) and now I have a major problem.
    I have four (4) resources that can be booked, means four cabins.

    Problem:
    When a visitor books a 'cabin 1', it says in the calendar that week is booked and there are no available resources left -> calendar does not allow to book other cabins, even 'cabin 2' 'cabin 3' and 'cabin 4' are available.

    What is the problem and how to solve it?

    I would appreciate a quick answer.

    BR
    Henna Ojala

  3. WP 4.3.1 | Booking Calendar Business Large 5.4.4

    How can I change the text color of the available dates (numbers) inside the calendar? It seems like it always gets overwritten to #888C8E no matter what calendar skin I choose or what changes I apply to the color attribute in the skin css file (PVRes_Calendar.css in the Uploads directory). I want to have the available dates show in white (#FFFFFF).

    Test page: https://pvresidences.com/properties/test-property

    • Strange is that these dates show up white in Firefox but not in Chrome or Safari.

    • Hello.
      TRy to replace this code:
      /* A V A I L A B L E - Text A */ .block_hints .block_free a, .block_hints .block_time, .datepick-inline .date_available a{ color:#ffffff; font-weight: normal; text-shadow: 0 0px 0 #555555; }
      to this:
      /* A V A I L A B L E - Text A */ .block_hints .block_free a, .block_hints .block_time, .datepick-inline td.date_available a{ color:#ffffff !important; font-weight: normal; text-shadow: 0 0px 0 #555555; }

  4. Hi there!

    we are using Booking Calendar to our log cottages for rent website and we need to share our cottages availabilities with a partner website via some sort of xml feed

    is there a way to export our cottages availabilities handled by your plugin?

    • Hello.
      Sorry, Booking Calendar does not support the sync/share booking data with some third-party websites or tools.

      In the paid versions of Booking Calendar, you can export exist bookings to the CSV files. And then if those websites, support import of the CSV data you can import those bookings.
      Please note, Booking Calendar does not support import bookings from the CSV files, its support only export.
      Also Booking Calendar support import of Google Calendar events.
      Kind Regards.

  5. WP: Version 4.3.1
    BC: Version 5.4.4(Small Business)

    For the Paypal payments, is Paypal going to charge us the transactions fees that they have?

    • Hello.
      You need to contact the PayPal support and check with them about this, relative to your PayPal account.
      Kind Regards.

  6. I've tried to install your booking form but it's not working properly: the calendar never appears, it just says "Calendar is loading..." for ever. Do you know why this might be? I have a feeling it might be related to my server, which I'm having tremendous problems with, but I don't know what to say to them that might get them to fix it.

    Also, using the actual booking form button doesn't work (nothing shows up at all) so I had to use the shortcode. Also, when I installed your plugin, when I go to edit a page or post it removes all other functions on that page (eg making text bold, adding a link etc).

    Booking for is here: https://thecommsguy.com.au/?page_id=119

    Cheers,
    Oliver.

  7. I'm trying to delete the test bookings I created but they will not delete. I have tried selecting all and hitting delete, and I have tried deleting them one at a time. In both cases, nothing happens when I press the delete button.

    • Hello.
      Please be sure that you clicking on "Delete" and not of set "Pending" booking.
      If the issue still exist, then probably some JavaScript error exist at the page.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      Kind Regards.

  8. Hi,

    I am configuring the automated emails to work for our guests and have a couple of questions?

    Q1: Is there a way to NOT show the check in time / check out time in these emails? We need to have check in/out times specified in the system. But we don't want these times to show in the email. They currently show when we use the [check_in_date] and [check_out_date] shortcodes.

    The reason is that we have different check in/out times for different resources. When our venue is booked for weddings (wedding is a resource), check in is 10am / check out 5pm. But when the venue is booked for accommodation, check in is 3pm / check out is 10am.

    Q2: Is there a way to have different versions of the emails for the different resources? i.e. one set of emails for wedding bookings that can use the shortcodes specific to a wedding booking (e.g. bride_name, groom_name), and another set of emails for accommodation bookings?

    Thank you,
    Emma

    • Hello.
      1) You can use in the booking form at the Booking > Settings > Fields page these shortcodes:
      [check_in_date_hint] - Selected Check In date. Example:11/25/2013
      [check_out_date_hint] - Selected Check Out date. Example:11/27/2013

      Its obligatory to use these shortcodes at the Booking > Settings > Fields page.
      And then after this you can use these shortcode at the email templates at the Booking > Settings > Emails page:
      [check_in_date_hint] - [check_out_date_hint]

      2) Unfortunately, its does not possible to have the different email templates for the different booking resources.
      Only in the Booking Calendar MultiUser version you can create the different WordPress users, and then have for these users the different booking resources, and after this for each user you can configure different email templates. Its mans that booking resources that belong to the specific user will be assigning to the email template that relative to this user.

      In this version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

  9. Hello,

    I have purchased the small business version of your Booking Calendar plugin.

    I want to add 2 Booking Calendar forms to one page on my website so that I can take bookings for 2 separate apartments and can't figure out how to do it. Also I want the currency to be in pounds sterling and not in USD.

    Regards

    John Morgan

  10. Is it possible to create resources for users or change the resource user after created? I am trying to avoid extra steps for customers and would like to have their calendar and resource all set up and ready to go when their listing is posted but I am not seeing an area to edit the user of the resource.

    Thanks!

    • Hello.
      You need to log in as this specific user.
      Then you can create or edit exist booking resources at the Booking resources page. And only after this insert the poking form for specific booking resource into the pages.
      There are no automatic way of insertion booking forms into the pages in original version of plugin.