Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have the Business Small Version. Is there a way to show the user a "Thank You" message instead of the suggested payment form(without turning off the payments), and then the admin can send the user the payment form at a later time?

    • Hello.
      The "thank you" message will show only in case, if all payment systems deactivated (at the Booking > Settings > Payment page )
      or if the cost of the booking = 0.

      But please note, if you will deactivate all payment systems, its will show the "thank you" message after booking will be made by the visitor.
      If you will send payment request, then at that page will be show the "PayPal" payment form, even if this payment system will be deactivated. Its because PayPal is default payment system.
      Kind Regards.

  2. Question about roles and capabilities.

    On the settings you can assign the default WP roles (Editor, Contributor etc) for plugin access. We have custom roles and need to grant the correct capabilities to these roles - I can't see them documented anywhere.

    Can you help?

    • Hello.
      Booking Calendar support only standard User roles for settings access to the plugin menu pages.
      If you want to make customization in these roles, so you can make your customization in this code:
      function add_new_admin_menu() { $users_roles = array( get_bk_option( 'booking_user_role_booking' ), get_bk_option( 'booking_user_role_addbooking' ), get_bk_option( 'booking_user_role_settings' ) , get_bk_option( 'booking_user_role_resources' ) ); for ($i = 0 ; $i < count($users_roles) ; $i++) { if ( empty($users_roles[$i]) ) $users_roles[$i] = 'editor'; //Fix: 2015-03-02 Need to have this fix for WordPress MU installations. if ( $users_roles[$i] == 'administrator' ) $users_roles[$i] = 'manage_options'; //Fix: 2015-03-02 Need to have this fix for WordPress MU installations. if ( $users_roles[$i] == 'editor' ) $users_roles[$i] = 'publish_pages'; if ( $users_roles[$i] == 'author' ) $users_roles[$i] = 'publish_posts'; if ( $users_roles[$i] == 'contributor' ) $users_roles[$i] = 'edit_posts'; if ( $users_roles[$i] == 'subscriber') $users_roles[$i] = 'read'; }
      in this file ../{Booking Calendar Folder}/lib/wpdev-booking-class.php

      PS Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      Kind Regards.

  3. Hello

    Is it possible to show the title of the reservation (first and last name) in the availability calendar widget? Something like

    [booking nummonths=2 showreservationtitle=true]

    Thanks!
    Best regards
    Bastian Treichler

    • Hello.
      Please note, you can see, who made the booking only at the admin panel.

      Its possible to make customization to show who made booking only for specific timeslots not the full dates at front-end.
      This feature available in the Booking Calendar Business Small and higher versions

      Its possible to make a little trick (in Booking Calendar Business Small and higher versions) to show in the "mouse over tooltip" over specific booked timeslot (please note the booking must be made for the specific timeslot, and not the full date), the Name of the person, who made the booking.

      Example:
      11:00 - 12:00 Jon Mack

      But please note this feature can impact to the performance, and we do not recommend to activate it.

      If you are still want to activate it,so please open this file: ../{Booking Calendar Folder}/lib/wpbc-constants.php find this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', false ); // This feature can impact to the performace

      and replace to this code:

      if (!defined('WP_BK_SHOW_INFO_IN_FORM')) define('WP_BK_SHOW_INFO_IN_FORM', true);

      Kind Regards.

  4. Hello,
    I have insert in my module this field:

    [select car_transfer "---@@0" "4 persons and trolley. for 50 euro@@50" "4 persons and luggage. Station wagon or small car. for 55 euro@@55" "from 5 to 7 persons and luggage. for 60 euro@@60"]

    In the email I use the id car_transfer to get the content. I get the id of the select: 0, 50, 55 or 60. I should get the string associated to these ids. Where can I change this?

    Thanks

    • Hello.
      In the email templates and in the Booking listing page is showing "values" and not the "titles" of the selected option in selectboxes.
      In your case, you need to skip the titles for the selectbox, and use direct customization of selectbox like this:
      [select car_transfer "-" "4 persons and trolley. for 50 euro" "4 persons and luggage. Station wagon or small car. for 55 euro" "from 5 to 7 persons and luggage. for 60 euro"]
      Kind Regards.

  5. Are there formatting options when exporting beyond the resource and date? Specifically, reoccuring events cause havoc with the CSV file.

    • Hello.
      In actual versions of Booking Calendar you can configure the only this option "CSV data separator:" for your CSV file. You can configure it at the General Booking Settings page at "Listing of bookings section".

      Also if you are having some issue with showing booking dates in this file, try to change the date format at the General Booking Settings page. Then test it again.
      Kind Regards.

  6. Hello,
    I want to use your calendar to offer visitors to book flats for 3 month to one year. Is it possible to check quickly dates for a long period (for example: from 6 december 2015 to 6 june 2016) ? thanks

    • Hello.
      This functionality possible in the Booking Calendar Business Small and higher versions.

      1) You need to set visible several months in calendar, for example by using this shortcode:
      [booking type=1 form_type='standard' nummonths=6 options='{calendar months_num_in_row=3 width=568px cell_height=30px}']
      Its will show 6 months in 2 rows.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      2) Then you need to activate the "range days selection mode using 2 mouse clicks" and set minimum number of days selection as 1 day and maximum number of days selection as 180 days. Update the settings.

      Now your visitors can click on check in day (6 of December 2015) and on check out day (6 of June 2016), and all middle days will be selected automatically.
      Please read more about this feature here: https://wpbookingcalendar.com/overview/#range-days-selection

      Kind Regards.

  7. Hello,
    is it possible to recieve a mail when a user perform a cancellation?

    kind regards.

    • Hello.
      In general the Booking Calendar is sending emails, when the booking was canceled. Its have to send email, even, if the visitor click on cancellation booking link in email about new booking, and then cancel this booking.
      You can activate and configure the email templates at the Booking > Settings > Emails page.
      Kind Regards.

  8. Hi!

    I have a little special need, we have a couple of different time slots. The use can eighter select 4 hours. Or on daily basis or daily basis with extended starttime. So instead of klicking on a day in the calendar we would like the user to select starttime and then select the stop time for them depending on the selected booking type. Is this possible? Of course if the same feature is possible in the calendar that's also fine 😀

    Kind Regards
    Rickard

    • Hello.
      1) In case to make the booking for specific time you will still need to select the date in calendar. And only after this you can select the time-slot to make the booking.
      2) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

  9. Hi, I have WP 4.3.1, and has just started to set up Booking Calendar Free. I live in Sweden so when I started it was all in Sedish, that is OK with me. But as I expect foreign visititors I would like the messages and the calendar to be in english.

    How do I change the name of the month from Swedish to english?

    I have translated the email messages and that worked fine - but the message that pops up on the screen after the user has booked - is still in Swedish although I DO have translated.

    If the user gets an aprroval email - but want to cancel - there is no cancel link in the email (as I read about somewhere in the forum) - how does the system handels that kind of cancellations?
    Another strange thing - my first booking was visible in the calendar (in FireFox)) but the next one was not, and not the third. I refreshed the page and also opened another session in FireFox but only the first approved booking shows upp. But when I check in IE10 and Chrome - they are visible.

    If I would like to follow up with a payment page - do I have to upgrade and to what version? (No problem if I get these other things to work)

    Best regards PeA

    • Hello.
      1) Booking Calendar is use the locale of your website to set the language of booking admin panel or text at the front-end. To change the language of Booking Calendar you need to change the locale (language) of your website.

      If you are using several languages at your website, then probably you are using the WPML or qTranslate plugins. Booking Calendar support both these plugins. Please read more about configuration of several languages at the same website here: https://wpbookingcalendar.com/faq/several-languages/

      2) the ability to cancel the booking by the visitor who made the booking, possible in the paid versions of the Booking Calendar. You can read here hot to configure this ink in the paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      3) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Also please be sure that you cleared cache of your browser.

      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/
      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind Regards.

      • Thanks for quick answer.
        1. OK Where do you mean I should change the language
        (I would prefer to have Swedish(local) language on the other pages of the website(as it now) but have the booking calendar to have english month names (and other information in english)
        Do you mean that I have to set the language to english for the whole site?( WQhere do you menba I should change that)
        Laster - I maybe use a translation plugin as WPML or similar
        2. OK I will raed aboyt cancelling facilities
        3.Allow unlimited bookings per same day WAS unchecked already. After a while(15 minures !! - the calendar was updated with my changes - both bookimngs and also the language on teh Thank you page after the user had done a booking. I hope this was only temporarily - because THAT slow is not acceptabel. Today It seems to work better

        I did have WP Super Cache and tried to enter the booking page not to be cached but was unsure where and how to add the page., I deactivated WP super cache instead Now it seems to work better but I think it worked better also before I deactivated WP cache. (I cleared the cache).

        4. OK I will check different Booking Calendar versions

        Thanks agian for your good help
        Many thanks from Sweden, the little country up in the north with the "small people" and where we have ice bears on the streets... ;=)

        • Hello.
          1) Yes, I was meaning that you change the language for the entire website.
          If you can not do this. Then please rename this file ../{Booking Calendar Folder}//js/datepick/jquery.datepick-sv.js
          for exmaple to this: ../{Booking Calendar Folder}//js/datepick/old_jquery.datepick-sv.js

          Its will load calendar in English text.

          You can configure the booking form labels at the Booking > Settings > Fields page.

          3) If you was used the WP Super Cache plugin, its can be a reason, why bookings do not appear at the client-side.
          Kind Regards.

  10. Hi,
    I am using Multi version of Booking Calendar. In my operative scenario Super Admin User has created two resources (Resources A and Resources B), relative rates and one module to send booking requests. Now :

    - Resources A should be assigned to Regular User (User1) .
    - Resources B should be assigned to Regular User (User2).

    How can I do this?.
    When Super Admin assigns Resources to Regular Users, will the Regular Users able to use rates and module created by Super Admin?.

    Regards.

    • Hello.
      Unfortunately, "super booking admin user" can not assign or re-assign the booking resources from one user to other.
      You need to log-in as specific "regular user" and only then create the booking resource(s). These booking resources will be long to this logged in user.

      Super booking admin can see and and manage the bookings.
      You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Kind Regards.

      • Hi. I too have the multi-user plugin and find this particular feature quite unfortunate. For instance, we have resources (rooms) that our maintenance personnel need to monitor; they would need access to just those rooms and not have access to the SuperAdmin level. We also have resources that are within the building that get assigned to a person AFTER that resource has been established (and booked). If I can't simply then assign that resource to a user, it means I have to create a new resource as that new user... and then what happens to the previous bookings? This should not be. I should be able to create all resources as the SuperAdmin and then assign those resources to new users as they join our team. Could you please make this a priority in the next update? This is a terrible inconvenience. Thank you for your help.