Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello again,

    We have business large multi-site.

    It seems that the calendar will show availability even when all resources are booked. There is a window of 4 days where the first day and the last day are showing that they are booked out (partial - we use check-in and check-out times, and there is a 3 day minimum booking). But the days in between are showing as available.

    Can you help us to work out why this might be showing available when there is no availability?

    Thanks again for your help,
    Anthony

    • Hello.
      1) If you are using not the latest version of Booking Calendar 6.0, please try to update your version to the latest update. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Hi,

        I have checked these settings and these are already set as you have suggested.

        However, the problem still persists. You will see an example here: https://mthay.com.au/rates-bookings/ on the 23-25 January, where all 3 days are booked, but it shows that the 24th is available.

        There is a guest who checks out (10am) and another who checks in again (3pm) on that day. However, the system should not show this as available.

        Can you help? Thank you!

        • Hello.
          Please send screenshot of configuration of General Booking Settings page and screenshot of Booking > Resources page to the support @ wpbookingcalendar.com
          Also please send one more time link to this page.
          Thank you.

  2. Hello,

    I'm having an issue with the search function. I have the Large Business version installed.

    I use the "check availability" search form - results display great.

    Then I click "Book Now" button.

    It brings me to the correct page, but the header is cut off. I suspect it's because the book now has an anchor like #bklnk13 attaching the link to the plugin page. Any way to turn off this feature so "Book Now" brings me right to the page, without cutting off the header?

    Thank you!
    Autumn

    • Hello.
      Please try to make this fix.
      Please open this file ../{Booking Calendar Folder}/inc/biz_l.php

      then find this code:

      $booking_found_search_item_echo = $first_part . '<a class="btn" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.trim($get_button_title).'</a>' . $last_part; } } else { $booking_found_search_item_echo = str_replace('[link_to_booking_resource]', '<a class="btn" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.__('Book now' ,'booking').'</a>', $booking_found_search_item_echo); }

      and replace it to this code:

      $booking_found_search_item_echo = $first_part . '<a class="btn" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'" >'.trim($get_button_title).'</a>' . $last_part; } } else { $booking_found_search_item_echo = str_replace('[link_to_booking_resource]', '<a class="btn" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'" >'.__('Book now' ,'booking').'</a>', $booking_found_search_item_echo); }

      Kind Regards.

      • Thank you for your quick reply. Unfortunately, the edit takes down my whole site. I get a "500 Server Error" when I change the code.

        I also got notice of a syntax error? Any suggestions?

        thank you again,
        Autumn

        • Hello.
          Probably you was deleted some additional characters or make some mistake.
          Please rollback that code to the original code (I think you need to make this by FTP, if you do not have FTP details to your website, please contact the support of your hosting company):
          $booking_found_search_item_echo = $first_part . '<a class="btn" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.trim($get_button_title).'</a>' . $last_part; } } else { $booking_found_search_item_echo = str_replace('[link_to_booking_resource]', '<a class="btn" href="'.$my_link.'bk_check_in='.$bk_date_start.'&bk_check_out='.$bk_date_finish.'&bk_visitors='.$min_free_items.'&bk_type='.$value- rel="nofollow">id.'#bklnk'.$value->id.'" >'.__('Book now' ,'booking').'</a>', $booking_found_search_item_echo); }

          Save it and test your website, its have to start work as previously.

          Then inside of this code, you need to remove in 2 places exactly this code:
          '#bklnk'.$value->id.

          Kind Regards.

          • Hello, this is how the code looked originally:

            $booking_found_search_item_echo = $first_part .
            'id.'#bklnk'.$value->id.'" >'.trim($get_button_title).'' .
            $last_part;
            }
            } else {
            $booking_found_search_item_echo = str_replace('[link_to_booking_resource]',
            'id.'#bklnk'.$value->id.'" >'.__('Book now' ,'booking').'', $booking_found_search_item_echo);
            }

            And here is what I copy & pasted:

            $booking_found_search_item_echo = $first_part .
            'id.'" >'.trim($get_button_title).'' .
            $last_part;
            }
            } else {
            $booking_found_search_item_echo = str_replace('[link_to_booking_resource]',
            'id.'" >'.__('Book now' ,'booking').'', $booking_found_search_item_echo);
            }

            It says there are syntax errors on lines 865 & 870.

            Thank you!
            Autumn

            • Sorry, this forum page is corrupted showing links.
              Please rolback your code to the original view.
              Then remove in that original code, this part of code in 2 places:
              '#bklnk'.$value->id.

            • Oops, not quite sure how to paste plain text/code samples in here - let me know if you would like me to re-paste in a different way. The comment made the a href tags live.

              • Oh thank you so much! It worked beautifully. I have one more question but I'll post it in a new thread.

  3. How can I register the plugin. I cannot access any of the plugin settings. I get a message that states, "You do not have permissions for this page. Your account is not active, please contact administrator."

    • Hello.
      You are need to log in as a booking super admin (by default its first user in your WP website),
      then open the general booking settings page and at the right side, set the correct permissions for the each booking admin page.
      You are also need to activate the specific users accounts at the Booking > Settings > Users page, when you are logged in as super booking admin user (in your case it's first user admin of the site).

      Pleas read more about it here https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Kind regards.

  4. Hi, I have two questions regarding the Booking Calendar:

    1) I have read in another post that the admin-view of the bookings will also made available for the Clients to see. Do you have a release-date for this?

    2) Recurring events. Is this possible today? If not, is this something you are planning to implement?

    • Hello.
      1) Unfortunately, right now this feature is still not available. Currently we are working on huge 7.0 update, that have to come during next several month. Its can be that after this update this feature will be exist in the next update.
      2) Currently, you need to select each day in calendar that you need to book. Its does not possible to select only one day, and set bookings of the same date(s) each next month or year, etc... I will add this feature to the TODO list, but need to think more about functionality, because of intersection with other bookings. What will be if someone try to book some day, that in list of recurrent booking(s). Do these days must be unavailable or available for the bookings by other visitors, etc...
      Kind Regards.

  5. Hello, thank you again for this great support.

    I would like the search results to display an excerpt from the booking page like in your demo. Is there a tutorial on how to enable this?

    Thank you,
    Autumn

    • Hello.
      You need to open the Booking > Settings > Search page and use this shortcode:
      [booking_info] in the search results form.
      Its will insert the "Excerpt" section of the post, which is have booking form shortcode inside.
      If you will edit the "Excerpt" section in your post, please do not forget to click on "Reset cache" button at the Booking > Settings > Search page before testing search results at front-end.
      Kind Regards.

        • Hello.
          Please be sure that you entered the "Excerpt" data for tour post https://secretarydeluxe.com/tandembikeinn3/captains-ride/
          If you do not see the "Excerpt" section during editing this post, click on "Screen Options" link at the top right side of the page and set checked to show the excerpt section. Usually "Excerpt" section exist in the posts and does not exist in the pages.
          Kind Regards.

          • Hmm - darn. When I set up a booking widget on a post, it doesn't show up in the search results. Cleared Search cache, reindexed. Any thoughts?

            Thank you!
            A

            • Hello.
              Booking Calendar is searching only the pages, posts, where you inserted the booking forms into the the content of the post or page. Its does not search the pages, where you add the sidebar (widget) with booking forms to it.

              Its possible to make customization for having such type of search.

              1) Please open the ../{Booking Calendar Folder}/inc/biz_l.php file.

              Find this function declaration: function regenerate_booking_search_cache(){

              then inside of the content of that function find this code:

              $sql = "SELECT ID, post_title, guid, post_content, post_excerpt FROM {$wpdb->posts} WHERE post_status = 'publish' AND ( post_type != 'revision' ) AND post_content LIKE '%[booking %'";
              and replace it to this code:

              $sql = "SELECT ID, post_title, guid, post_content, post_excerpt FROM {$wpdb->posts} WHERE post_status = 'publish' AND ( post_type != 'revision' ) AND post_content LIKE '%[bookingtemp %'";

              then find this code:
              $shortcode_start = strpos($value->post_content, '[booking '); $shortcode_end = strpos($value->post_content, ']',$shortcode_start); $shortcode_content = substr($value->post_content, $shortcode_start+9, $shortcode_end - $shortcode_start-9);
              and replace it to this code:
              $shortcode_start = strpos($value->post_content, '[bookingtemp '); $shortcode_end = strpos($value->post_content, ']',$shortcode_start); $shortcode_content = substr($value->post_content, $shortcode_start+13, $shortcode_end - $shortcode_start-13);

              2) Now open some of your custom posts, and insert the booking form into the content of this post.

              Let say you are insert the shortcode, like this:

              [booking type=4 form_type='standard' nummonths=1]

              Now, please make this modifications:

              <div style="display:none;">[bookingtemp type=4 form_type='standard' nummonths=1]</div>

              And update the post.

              3) Please open the Booking > Settings > Search page and click and the "Clear cache" button, you have to see that there is found 1 item.

              4) Please make test of search at the client side of your site.

              5) If its working, please continue step #2 for the all your custom posts.

              Kind Regards.

              • I made the changes but then it turned the search results to "0" and after hitting "Clear cache," it said 0 items found.

                So I undid the code suggestion - I guess an easier way to ask is:

                is there any way to get the search to pick up an "excerpt" from a page, *not* post?

                Thank you
                Autumn

                • Hello.
                  1) Please recheck carefully one more time each step from that instruction about this customization.
                  2) Excerpt exist only in the posts, and not the pages. Its does not depend from the Booking Calendar. Its functionality of the WordPress.
                  Kind Regards.

    • Hello.
      Yes, such functionality is possible with Booking Calendar version, as in that instruction.
      Kind Regards.

  7. Our booking calendar on staysuite.co.uk isn't showing any dates in January, any reason why?

    • Hello.
      The "search form" section at the page, which is starting from these words: "Check In date:" and "Nights:" and having one text fields and selectbox.
      its does not elements from the "Booking Calendar" plugin. Its some other plugin or part of your theme.

      Please check how is looking original versions of Booking Calendar at the live demos here: https://wpbookingcalendar.com/demo/
      Booking Calendar support only inline month view calendars for making bookings.

      Kind Regards.

  8. Hello,

    I have some troubles with people who want to book with an iPad. On PC you can see the available hours when you hover the date. With an iPad it does not work. Is this problem solved with the last update?

    thx!

    • Hello.
      Its known issue. Its exist in our todo list and will be fixed in a future updates.
      Currently, if someone select the date in calendar, the booked timeslots for this date have to be deactivated (grayed) in selectbox, where visitors can select time-slot.
      Kind Regards.

  9. Hi. I am using WordPress 4.4 and MultiUser SingleSite 5.4.4. We had previously used both business small and business medium, and in those versions we were able to use the "Info" box on the Resources page. (We used the info box to include descriptions of each resource, such as day/time availability or the seating capacity of a room. That information then appeared above the calendar on our Bookings page when a specific resource was selected.) Now, however, that Info box does not seem available for that purpose. Is there a way that we can make that box available?

      • Thanks for your quick reply. I viewed the demo in all four modes (as SuperAdmin and as the three Regular Users). On none of them did I see the "info" portion of the Resource tab looking like a text box or accepting any information. I agree, the ability to add "info" to the "info" box should be available in this calendar. I will see if the upgrade makes a difference.

        • Hello.
          Sorry, I was misunderstand you. I was mentioned in the previous post the "notes" for the bookings not the "booking resources".

          In none version of Booking Calendar is not possible to add or edit "info" for the booking resources.

          The "Info" column at the Booking > Resources page is only for showing some static info, like capacity of the booking resource. But there is not possible to enter some data (its does not possible in any versions, and was not possible early).
          If you was able todo that, probably you was made some customization...
          Kind Regards.

  10. Hello,

    I would like to know if it is possible to print the booking details in a chosen layout. Currently I was only able to use the print option in the way it is displayed in the booking calendar.

    If this is not possible please can you add functionality so you can select the fields which to print and in which form.

    thanks,
    Bernhard

    • Hello.
      Currently possible to print bookings only in standard print logout.
      I will add to the todo list for future updates ability to customize the print loyout.
      Kind regards.