Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Does WP Booking Calendar have the ability to book multiple timeslots across various dates?

    I'de like to present a booking form that will allow multiple people to book out a single room in 15 minute intervals throughout the working day

    • Hello.
      Its only possible to book the same selected timeslot (for example: "12:00 - 14:00") for several different selected dates (like 05.01.2016, 06.01.2016, 07.01.2016).
      But its does not possible to book the different timeslots for the different selected dates.

      For having such functionality, you need to select "multiple days selection mode" or "range days selection mode" at the General Booking Settings page in Calendar section.
      And then select (set checked) this option: "Use time selections as recurrent time slots" - This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.

      Kind Regards.

      • Thanks,

        I think this plugin would perhaps work for my needs but I'm still unsure. I have made this in demo mode and have discovered a few issues that I'de need to know if there was a solution to.

        On the calendar I have created I have allowed multiple bookings which means someone can book, for example: Monday 3 - 3:15, Tuesday 4 - 4:15 and Wed 12 - 12:30 in one transaction. However with each new selection the wording for the previous booking then disappears e.g it says they have booked Wed 12 - 12:30 for X price, but they've actually booked 3 time slots for a total cost of 3 X price. Is there a way of making this working clearer, so each click to book is shown.

        Thanks

        Louise

        • Hello.
          Its does not possible to make the different timeslots for the different weekdays in one booking process.
          So booking dates with timeslots like this:
          Mon 3, 3:15 - 3:30 Tue 4, 4:15 - 4:30 Wed 12, 12:30 - 12:45
          is not possible during one booking process.

          Its only possible to book the SAME timeslot in different days, like this:
          Mon 3, 3:15 - 3:30 Tue 4, 3:15 - 3:30 Wed 12, 3:15 - 3:30
          As in description from my previous comment: https://wpbookingcalendar.com/support/comment-page-26/#comment-11992

          2) To show the cost of the booking and what dates was selected for the booking you can use these shortcodes in the booking form:
          [cost_hint] - show full cost of the booking.
          [selected_dates_hint] - show selected dates.
          [start_time_hint] - [end_time_hint] - show selected time-slot.

          But such type of showing dates in booking form possible only in the Booking Calendar Business Medium and higher versions.

          3) Also the cost per day or per hour you can configure at the General Booking Settings page in cost section, and then set specific cost for specific booking resources at the Booking > Resources page.

          Kind Regards.

          • Ah great.

            So would it be possible for someone to book consecutive slots on the same day?
            I.e if instead of booking Monday 3:00 - 3:15 they wanted Monday 3:00 - 3:30?
            Could they book the 2 slots in one booking?
            Or would they need to first book Monday 3:00- 3:15 followed by another immediate booking of Monday 3:15 - 3:30

            • Hello.
              In this case instead of timeslots selection like this:
              [select rangetime "15:00 - 15:15" "15:15 - 15:30" "15:30 - 15:45" "15:45 - 16:00"]
              You need to use the start time and duration of time selections:
              Start time: [select starttime "15:00" "15:15" "15:30" "15:45"] Duration: [select durationtime "00:15" "00:30" "00:45" "01:00" "01:30"]

              Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

              Kind Regards.

  2. Hello,

    I am trying to use this plugin to handle the booking of photography sessions. Each session lasts for a certain number of hours.

    When my clients use the booking form, I want for them to only be presented with dates and times that the selected session/resource can occur on.

    For Example:

    A wedding session is 8 hours. When a user selects 'Wedding Session' as the resource, I want the dates that an 8 hour session cannot occur on (because of time constraints) to be unelectable for booking and marked to indicate this.

    • Hello.
      In the Booking Calendar Business Medium and higher versions possible to configure the several different custom booking forms at the Booking > Settings > Fields page.
      Check more here: https://wpbookingcalendar.com/overview/#custom-forms
      Each such custom booking form can have the different form fields. Its means that in the different custom forms you can have the different times selections shortcodes.
      And then you can insert into the post or page the specific custom booking form for specific booking resource. Please note, you can also set for specific booking resources some custom booking form as default at the Booking > Resources page. So during selections of the booking resource at front-end side automatically will select specific custom booking form for this resource.
      Its means that if you select booking resources "wedding session" then will show up the default custom booking form for this resource, that can contain only specific time duration field.

      Also in the Booking Calendar Business Medium and higher versions possible to set only specific days as available for specific booking resources based on season filters. Please check more here: https://wpbookingcalendar.com/overview/#availability

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      PS If you was meaning some other functionality, please explain it more detail.
      Kind Regards.

  3. Hi,

    Is it possible to create additional booking status types? I need a third status for "Cancelled" which is different to "Pending".

    When new bookings arrive they are set to pending, this is ok. Approving a booking is fine also. But when a booking is cancelled for some reason, I don't want to set it back as pending (i.e. a "new" booking) but instead set it to cancelled so that there is a record of it still.

    • Hello.
      Unfortunately, currently this feature is not supported. But we are having similar item in TODO list. In a future updates, all canceled (deleted) bookings will be moved to the trash, so its will be available for future usage.
      In your case, as temporary trick, I can suggest that you can create some temporary booking resource "Trash" at Booking > Resources page, and assign such bookings to this booking resource, if you want to cancel them.
      Kind Regards.

      • Thanks, that's a good suggestion for reassigning to another resource. I'll give that a try!

  4. Hi,
    (I believe I requested this before but I can't remember the outcome and I can't find the message thread on here)

    When on the Bookings > Bookings Listing (list view) page, if a booking is quick edited and the price changed, can this new price be sent to the customer as an updated booking email?

    Currently when the booking is approved or modified it doesn't send any emails to the person but it does email for declined (pending).

    • Hello.
      No, the emails is not sending if you just change the cost, but if you modified the booking content, or approved system have to send emails.
      If you are having troubles with emails, then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/
      Kind Regards.

      • Ok, thanks. Can emails be sent when the cost is changed? This is quite an important part of a booking so the customer should be notified.

        • Hello.
          You can make this fix, to send emails, when you changes cost in admin panel.
          Please note, this fix will work only in latest update 6.0
          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          Please open this file ../{Booking Calendar Folder}/inc/biz_s.php

          then find this code:

          function wpdev_save_bk_cost(){ global $wpdb; $booking_id = $_POST[ "booking_id" ]; $cost = $_POST[ "cost" ]; $summ = floatval( $cost ); $summ = round($summ,2); if ( $summ >= 0 ) { $update_sql = $wpdb->prepare( "UPDATE {$wpdb->prefix}booking AS bk SET bk.cost=%f WHERE bk.booking_id= %d ", $summ, $booking_id );

          and replace it to this code:

          function wpdev_save_bk_cost(){ global $wpdb; $booking_id = $_POST[ "booking_id" ]; $cost = $_POST[ "cost" ]; $summ = floatval( $cost ); $summ = round($summ,2); if ( $summ >= 0 ) { $update_sql = $wpdb->prepare( "UPDATE {$wpdb->prefix}booking AS bk SET bk.cost=%f WHERE bk.booking_id= %d ", $summ, $booking_id ); $booking_data = apply_bk_filter('wpbc_get_booking_data', $booking_id); sendModificationEmails($booking_id, $booking_data['type'], $booking_data['form']);

          Kind Regards.

  5. Hey!

    For some reason a summary breakdown of the booking appears in a box and pops up after the client submits their booking. I do not have a payment option selected in the settings which then I have them redirected to a thank you page on our site.After a booking it automatically goes to a summary page for 3 seconds and then redirects to the Thank you page. Please help!

    Thanks!

    • Hello.
      If you do not want to show summary about the booking after booking process, then please open the General Booking Settings page, and in cost section uncheck this option: "Show booking details in payment form".
      Kind Regards.

  6. Hi, is there a way to remove the form on the widget? I just want to show the drop down resource menu and the calendar so that people can select a resource and check availability, but not have the whole form underneath as it's going to be a footer widget.

    Also regarding the form, is there any way to style it on the booking page so that it uses 2 columns instead of 1?

    Thanks

    • Hello.
      1) You can add to the sidebar several separate calendars widgets. You need to open the WordPress > Appearance > Widgets page and add to the sidebar several "Booking Calendar" widgets. In the parameters of each widget you can select to show "Only availability calendar".
      But its will be separate widgets and not the selections of the booking resources and then showing calendar.

      For having the selections as in your description, you need to have the Booking Calendar Business Medium or higher version.
      Then you need to open the Booking > Settings > Fields page and create new custom booking form, which will have only the [calendar] shortcode.
      Then you can open the WordPress > Appearance > Widgets page and add to the sidebar "Booking Calendar - Resource Selections" widget. In the parameters of this widget you can select your specific custom booking form, which will show only calendar, without any form fields.

      2) About booking form with 2 columns.
      You can configure it at the Booking > Settings > Fields page (you can use the "2 Columns Form Template"), in a way like this :

      <div style="float:left;margin-right:10px; " > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>

      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      Kind Regards.

  7. Hello,
    I have this issue on version 5.4.3: after a paypal transaction the user is sometime sent to the thank you page and sometime to the homepage. Even if sent to the homepage the transaction is collected correctly and the confirmation email is sent.
    What can it be?
    Another thing: the user usually receives more than one confirmation email.
    Thanks.

    • Hello.
      1) The visitor can be redirected to the "Home page" instead of configured "Thank you" page incase, if Booking Calendar after checking of status of respond from PayPal can not detect that the payment was successful. Payment with status like this: 'OK', 'Completed', 'success', 'Paid OK'.
      I can suggest that such situation possible in situations when status of payment is pending or in process.

      2) Relative to the emails. You can check all activated email templates at the Booking > Settings > Emails page. If you selected send email after new booking to the visitor, so after new booking will be sent only this new email.
      But if you also activated "auto approve of the booking" at the Booking > Settings > Payment page after successful payment, so in this case, Booking Calendar will be send one more email to use about the "Approving of the booking", if you activated this email at the Booking > Settings > Emails page.
      Kind Regards.

      • Thank you so much! Almost have it working. Next issue:
        "Continue to step 2" button does not work after I selected multiple dates.

        Please advise, thank you!
        Autumn

        • Hello.

          You are using some OLD JavaScript code in the booking form at the Booking > Settings > Fields page for selections of the several steps.
          Please open the Booking > Settings > Fields page and use booking form customization like this:
          <div style="float:left;margin-right:10px; " > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:span1 "1" "2" "3" "4"] Children: [select children class:span1 "0" "1" "2" "3"]</p> </div> <div style="clear:both"> <p>Details:<br /> [textarea details 100x5 class:span6]</p> [captcha] <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> <hr/><p>[submit class:btn "Send"] </p> </div>

          Please do not use this JavaScript in the booking form, its deprecated:

          <script type="text/javascript"> function bk_calendar_step_click(){ jWPDev('.bk_calendar_step' ).css({'display':'none'}); jWPDev('.bk_form_step' ).css({'display':'block'}); } function bk_form_step_click(){ jWPDev('.bk_calendar_step' ).css({'display':'block'}); jWPDev('.bk_form_step' ).css({'display':'none'}); }</script>

  9. I am trying to make sure that the email my clients get to notify them that their booking has been submitted displays the time as follows.

    Hi, you're photo session will be from 11:00 AM to 3:00 PM.

    Instead I get this …

    Hi, your photo session will be from 11:00 to 15:00.

    Please Note:
    - In the booking form drop down where they select their start/end time, the "time titles" show as expected (ex. 3:00 PM)

    How do I fix this?

  10. When my clients get the email notification that their booking request has been submitted, I want it to say the following …

    Your session will be on January 1, 2016

    Instead I get this …

    Your session will be on January 1, 2016 06:00

    Please Note:
    - the "06:00" is the 'End Time' they're entering into the form, I want it there but I want to use the '[endtime]' short code to do this
    - I'm using the '[check_in_date]' short code to make 'January 1, 2016 06:00' appear in the notification email

    • Hello.
      If you are using Booking Calendar Business Medium or higher version,
      then you can use in your booking form (at the Booking > Settings > Fields page) shortcodes like this:
      [check_in_date_hint] - Selected Check In date. Example:11/25/2013 [check_out_date_hint] - Selected Check Out date. Example:11/27/2013
      You can hide showing these dates in booking form in a way like this:
      <div style="display:none;">[check_in_date_hint] - [check_out_date_hint] - </div>

      After this, you can use in your email templates (at the Booking > Settings > Emails page), these shortcodes:
      [check_in_date_hint] - Check In date. [check_out_date_hint] - Check Out date.
      to show only dates.

      In the same way you can use shortcodes for the times:
      [start_time_hint] - Selected Start Time. Example:10:00 [end_time_hint] - Selected End Time. Example:12:00
      Kind Regards.