Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi. For our restaurant we use free booking WP calendar.
    I want to block certain days of the month in calendar - but I can't find a way to do it.
    (I see "calendar overview" button, but nothing happens when I click it).

    Thanks!

    • Hello.
      In Booking Calendar Free version possible to make dates as unavailable by making "blank" bookings, for example at Booking > Add new booking page.

      In the Business Medium version possible to set specific dates as unavailable based on season filters. Please check more here: https://wpbookingcalendar.com/overview/#availability
      Kind regards.

  2. Hi

    I want to use your plugin with genesis swank theme but if calendar work ok, the booking form is totally out of standard , now it is not working on my site , you think is a problem of CSS?
    http://www.badicortetuscany.com

    • Hello.
      Can you send the exact link to the page with booking form, where do you have this issue, so then I will be able to check about this issue ?
      Thank you.

  3. Hi,

    We're using wpbookingcalendar to take deposit payments, and follow up with a request for payment email. Everything is set up as per your instructions, with a page in the WP admin system with the [bookingedit] shortcode. We have a multi-step booking process, involving date selection, customer details, option selection, and some checkboxes that need to be reviewed when the initial booking is made.

    When a customer receives the reminder email and clicks on the link, they are taken right to the start of the booking process and need to go through all of the steps to review their booking before they can pay their balance.

    How do I just send them to the booking summary page so they can make their final payment, rather than having to review all of the steps?

    • Hello.
      Can you send some test link with payment request to the support @ wpbookingcalendar.com
      Then we will test it and try to fix it.
      Kind Regards.

  4. Hallo,

    ich möchte gerne Booking Calendar für ein Ferienhaus nutzen.
    Dafür wäre es wichtig zu wissen mit welcher Version man festlegen kann dass eine Buchung, egal wie viele Tage, immer von 15 Uhr bis zum nächsten Tag um 11 Uhr geht.

    Können Sie mir sagen ob und wenn mit welcher Version das möglich ist?

    • Hello.
      Sorry, support and communications possible only in English.

      As far as I am understood you need to have bookings with change over days. Starting new booking on day, when some other booking was finished.

      Such functionality, ability to use "check in" and "check out" days as half booked days for the different bookings, available in the Booking Calendar Business Small and higher versions.

      Please check more about the change over days here: https://wpbookingcalendar.com/overview/#change-over-days
      and about days selections here: https://wpbookingcalendar.com/overview/#range-days-selection

      1) If you activate the "change over days" feature, then half booked days will mark by vertical line (as in this live demo).
      To activate using "change over days" feature you need select range days selection or multiple days selections mode on the General Booking Settings page in calendar section.After this you can activate the "Use check in/out time" option and configure the check in/out times.
      For example, check in time as 14:00 and check out time as 12:00.

      2) For setting ability to select only weeks, you need to make this configuration:
      Open the General Booking Settings page and in "Calendar" section activate the "range days selection mode using 2 mouse clicks"
      then set
      - minimum number of days selection as 7 days
      - maximum number of days selection as 28 days
      - and specific number of days selections as 7,14,21,28
      Save the changes and test it.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  5. Hello Again,

    When I click on the submit button in the booking calendar, I want the user to goto a page with all the input data, and a payment button (Paypal)
    I tried to use the thank you page, but that doesn't work.
    How can I do this? (We got business large)

    Thanx,
    Sieb

    • Hello.
      You need to be sure that the cost of the booking higher than 0. So, you need to set some cost for booking resource at the Booking > Resources page.
      Also you need ti activate and configure PayPal at the Booking > Settings > Payment page.
      Also at the General Booking Settings page in "Cost section" you can activate this option "Show booking details in payment form" to show all booking details above payment form (PayPal button), after submit of booking.
      Kind Regards.

  6. Hi there,

    I run the free Booking Calendar on a client website (https://www.801flyfishing.com/calendar/), but as of today he's not receiving the admin emails. The confirmation emails are going through without an issues, but I can't figure why the admin emails aren't processing.

    Any help is VERY appreciated!

    Thanks,
    Jessie

    • Hello.
      Sometimes mail servers block emails, if the address "From" different from the domain of website, from where this email was sending.
      For fixing this issue, please open the Booking > Settings > Emails page and for field "From" please set email, that relative to your website domain.

      If you do not receive emails at all in any cases then please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/ (the most probably you need to check the point #5 from this instruction).
      Kind Regards.

  7. Hello,

    Is it possible to have a 30 minute gap between bookings? And if so, how can this be achieved?

    Thanks.

    • Hello.
      Its possible with little customization.
      Please note, this fix will work in update 6.1 (You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/ ).
      Please open this file ../{Booking Calendar Folder}/lib/wpdev-booking-class.php

      then find this code:

      //////////////////////////////////////////////////////////////// // Extend unavailbale interval to extra hours; cleaning time, or any other service time /**

      and replace it to this code:

      //////////////////////////////////////////////////////////////// // Extend unavailbale interval to extra hours; cleaning time, or any other service time /**/
      Kind Regards.

      • Thanks for the fast response. I see by closing the comments it activates the function, it's default is set to 1, I'm assuming that's per hour, for 30 minutes would 0.5 be correct? And where it has $extra_hours_in and $extra_hours_out, wouldn't that double the time? Do I only need to change extra_hours_in or extra_hours_out and have the other set to 0?

        Thanks in advanced, the support you offer is unparalleled.

        • Hello.
          No, that code that set default to "1" is commented.
          // $extra_hours_in = 1; // $extra_hours_out = 1;
          What version update do you use ? You need to use latest update 6.1
          Then you just need to make that fix from previous my comment.
          The increments in minutes, you can find here:
          $extra_minutes_in = 0; $extra_minutes_out = 30;
          This value "$extra_minutes_out = 30;" is just what you need.
          So you just need to make fix, that explained in previous comment. No need to edit any other code.
          Kind Regards.

          • Is it possible to move this support request to email? I'm the new developer for a client, so emails and licenses were changed over site-wide, so I'm unsure of what name to use for update requests, I can provide order number, email and website though, and the direct contact of the website owner.

            • Hello.
              Please contact support @ wpbookingcalendar.com
              Kind Regards.

  8. Hello, I'm wondering if it's possible to adjust the width of the calendar/ booking form, or to change the position of the form to the right side of the calendar to remove the large space to the side of the calendar.

    • Hello.
      Its possible in the paid versions of Booking Calendar to configure the structure of booking form in a way like you liked.
      You can configure it at the Booking > Settings > Fields page. You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      For example, you can reset configuration of the booking form to have calendar at the left side and form at the right side.

      Also in any versions of Booking Calendar you can configure the size of calendar, in the Booking Calendar shortcode in options parameter, during inserting this shortcode into the post or page.
      Please read more about this config here: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#booking-options
      Kind Regards.

  9. Hi there, I need to be able to upload new prices quiet often based on an exchange rate that I choose. Does the system allow me to do this easily eg by upload of a price excel spreadsheet or similar? Thanks SL

    • Hello.
      Sorry, it's does not possible. You can update proces only through the booking admin panel. You can configure costs at the Booking > Resources > Cost and rates page.
      Kind regards.

      • Hi there, So each time I need to update all prices I would have to change them all manually, by hand? Could there be any solution to this as it will be very time consuming? Thanks, SL

        • Hello.
          Unfortunately currently it's does not possible to make and import export or uploading of files with costs. It's only possible through the admin panel.
          I will add this feature to the TODO list, but currently I can not say when exactly this feature will be implemented.
          Kind regards.

          • OK thankyou. Is it possible then to add prices in, say, Euros and show them in GBP at an exchange rate that I can choose?

            • Hello.
              Plugin does not have the automatic currency exchange from one currency to other. You can define prices only in one currency. Sorry.
              Kind regards.

  10. Hi, I just trying to set 1 character for the weekday on the Booking Resource Selection widget. I tried changing the .PO file, reload the widget via admin panel but still remains with 2 characters in my language...

    How can I pass this parameter?

    Thanks,

    • Hello.
      After making changes in PO file and saving it, you have to get new MO file. Then you need to upload both PO and MO files to the server, and then test it.
      Kind regards.

      • Yep, I know about .MO file. My WP is in es_AR. I tried both files in both regions... Nothing changed. Also, I have no plugin cache activated.

        Thanks!

        • Hello.
          Actual versions of plugin have only es_ES translation. If you was make new translation es_AR and uploaded both these new files to the languages folder, then also be sure that this locale es_AR is set as default in your WordPress website and not the es_ES.
          In new updates of WordPress you can select specific translation at the WordPress > Settings > General page.
          In old versions of WordPress you need to set locale of your website at the config.php file of your website.
          Kind regards.

          • Sorry, my WP installation is working under Español so that's why it is using the es_ES.po and .mo files, BUT despite the fact I have made the changes to see first letter of the day still doesn't show my translations... I don't understand why and I think it's taking the files from another path... I really don't know. Is this working only from the translation files or there is another native WP function?

            If there is another way to make this change please let me know.

            Thanks

            • Hello.
              If you have locale of your website as es_ES, then you need to make translation (editing) of this file:
              ../{Booking Calendar Folder}/languages/booking-es_ES.po

              Then after finish of editing you need to upload 2 new files: booking-es_ES.mo and booking-es_ES.po to this folder:
              ../{Booking Calendar Folder}/languages/
              again.

              Please read more about this here: https://wpbookingcalendar.com/faq/make-translation-of-wp-plugin/
              Kind Regards.

              • Hi!

                Yes, I understand the process and I did everything you said. Those files were updated with new translations but still shows the old ones with 2 characters for the weekday. That's the rare thing because I really don't know where is taken the weekday for the calendar.

                Thanks,

                • Hello.
                  Can you send your PO file and screenshot of this issue to the support @ wpbookingcalendar.com
                  Thank you.