Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    i want to add the room name to the emails. What is the placeholder id of the room i have to use in email templates? I already tested [calendar].

    Thanks in advance
    Jörg

    • Hello.
      Please use these shortcodes:
      [resource_title] or [bookingtype] - inserting the title of the booking resource.
      Kind regards.

  2. Hello,

    i purchased the buisness small version of your wp plugin but i have some problem configuring it on my site.
    I'm still developing on "local", so i'm using WAMP Server to build a small site for a company that needs online booking (time slots) and payments for their very few services.

    Problems:

    1) I've put a widget on the standard blog page template (calendar + form) but the calendar is not working. It's ipossible to select any date. Instead it is possible to book every resource from the backend control panel (logged as admin). As i sayd before i'm developing on a local server. I also tried to uninstall and then install againg the plugin, but no still not working.

    2) After some various changes to the plugin's settings the layout is messed up. It seems to be in conflict with some other css and the output is weird. Would be nice to attach a screenshot, anyway calendar is not showing, bg is black even if the choosen skin is "Premium-Marine".
    With "various changes" i mean that after the first installation i tried some settings like changing skin, duration of the booking etc. and during the second installation i tried some other, so i can't find out wich one/s could be the reason of the messed layout.

    Please, any help would be very appreciate.

    • Hello.
      1) Its seems that you are having some CSS conflict with your actual theme or some other active plugins.
      You can try this.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

      Otherwise, I need access to the page with your page to test it and check what is generate this issue.

      2) Please open the Booking > Settings > Fields page and be sure that you correctly configured booking form. You need to be sure that you closed all opened HTML tags, like </div>.

      Also you can reset your active booking form configuration to some default booking form template, by selecting some booking form template at the Toolbar at Booking > Settings > Fields page and clicking on reset button. Then you need to save it and test it.
      Kind Regards.

      • Thanks for your fast answer,

        anyway i changed and reset the form template, then i saved. Now the layout is regular but the calendar is still not working. Since the messed layout appeared twice i'm expecting it will happen again.

        I have no other active plugins on this site and i already tried to change the theme to the default one and then back to my personal theme. I didn't modified at all the html code so i don't think that could be the reason (i'm still trying to do the few first setup things, i did not go into deeper details yet like customization of form fields and others).

        Best regards

        • Hello.
          Most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors and try to fix them.
          You can check for the most common issues at the FAQ https://wpbookingcalendar.com/faq/ at the troubleshooting section.

          If you still will have this issue, please send the link to the page with booking form.
          Kind regards.

  3. Hi there,

    I purchased the plugin - unfortunately, the multiple selects on the form for the times are not able to be selected. I am using Safari and tried it in firefox. Maybe I am doing something wrong - any chance you can help me figure this out?

    • Hello.
      If you are using time-slots (rangetime shortcode) field for selection of times, so there is only possible to select 1 option for booking of specific timeslot.
      So if you need to book several hours, then instead of timeslots selection shortcode, please use start time and duration of time shortcodes. Its means that you will be able to book several consecutive hours (or other time interval).
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.
      Kind Regards.

  4. I previously had the free version installed. I uninstalled it, then attempted to install the Bookings Mulituser plug-in. After successful installation and activation, I cannot access any of the Booking resources. I get an error "You do not have permissions for this page. Your account is not active, please contact administrator." I am logged in as the administrator that created the WP site. I tried deactivating/reactivating, same result. I tried uninstalling/reinstalling multiple times, same result. I cleared the cache on my server and client browser. I've checked the error logs, but nothing is listed for booking.

  5. Hello,

    We would like to require a deposit at booking, but we also want the patron to be able to pay the full amount if they want when making the booking. Is there a setting that would make it a possibility for them to choose if they want to just pay the deposit or pay the full amount?

    Thanks for your help.

    • Hello.
      By default its does not possible. But you can make small customization in Booking Calendar Business Medium or higher versions for showing both payment forms - deposit payment form and payment form for total cost.

      If you want to make this customization , then follow this instruction.

      Please open this file ../{Booking Calendar Folder}/lib/wpbc-constants.php

      then find this code:

      if (!defined('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT')) define('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT', false );

      and replace it to this code:

      if (!defined('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT')) define('WP_BK_SHOW_DEPOSIT_AND_TOTAL_PAYMENT', true );

      Its will activate showing both deposit and total cost payment forms, after visitor submit booking.

      Important! Please note, in this case at admin panel for booking will be saved deposit cost and notes about deposit, do not depend from the visitor choice of this payment, even if the visitor will make payment of full amount. So you need to check each such payment manually in your payment gateway account.

      Kind Regards.

  6. Hello.
    There are a couple of problems.
    All the same beauty salon.
    There is a procedure SPA.
    Two resources and Meri and Ann together make this procedure at the same time

    Please tell me:
    Is it possible in one calendar
    show available times for resources and Meri and Ann
    and to booking these resources for the selected time interval?

    Thank you?

    • Hello.
      Unfortunately, its does not possible to show in the same calendar the different booking resources and timeslots selections in the same booking form, and as fars as I can understand make the booking specific booking resource (Meri or Ann), depend from the specific time-slot selection.

      You can make all this items in the same way as in previous descriptions.
      Create one booking form for Meri with specific time-slot list. Then create new custom form for Ann with other specific custom time-slots list (if its different from Meri time-slots list).
      then you can insert into the post or page 2 separate booking forms for each of such resources. If you do not need to show in each specific calendar the booked timeslots/days from other resources, so in these case, you need to use "agregate" parameter in the each booking shortcode for setting as unavailable timeslots for booking resource, if such timeslots was booked in other booking resource.
      Kind Regards.

      • Hello.
        Thanks for the quick response.

        All done as you say.
        An example can be seen here
        https://www.healthylooksspa.co.uk/spa-and-therapy/rituals-programmes/polynesian-spa-ritual-two/#booking

        Used parameter "agreagate".
        The calendar shows the busy time intervals of the second resource.
        But
        The calendar shows that the time interval is available, where the second resource is not available when the second resource is a day off!
        When the second resource is a day off, the time interval should not be available for booking.

        Please tell me
        how to solve this problem?

        Thank you.

        • Hello.
          the "agregate" parameter possible to use only in the [booking ... ] shortcode like this: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#booking

          and its does not possible to use it in the shortcodes like [bookingselect ..], as in this description: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#bookingselect

          Also "agregate" parameter, just get booked dates or times (from one resource) and append these dates/times to the dates and times of other booking resource.
          If you are using season filters for settings some dates as unavailable, in one booking resource, in this case, agregate parameter will not set such restrictions to the dates. And you will be need to apply the season filter availability separately to the booking resource at the Booking > Resources > Availability page.

          If you was meaning something else, please explain it more detail.
          Thank you.

          • Hello.
            The parameter "agregate" is used in this way:
            Please select the specialist:  Catherine Vitalia [booking type=4 nummonths=2 form_type='s4-2h20mins' agregate='10' options='{parameter name="procedure_param" value="Polynesian SPA Ritual for TWO - £130"}'] [booking type=10 nummonths=2 form_type='s10-2h20mins' agregate='4' options='{parameter name="procedure_param" value="Polynesian SPA Ritual for TWO - £130"}']
            Is this correct?
            Thank you.

            • Hello.
              Yes, its seems like correct shortcodes.
              But in this case, I do not clearly understand your question about issue.
              Can you explain a little more detail about this issue in some example ?
              Thank you.

              • Hello.
                Please tell me:
                Is it possible in one the calendar
                for of resources the Ala, Diana
                show the time interval that is available for booking?
                (logical And)

                For example:
                ---------------------------------------------
                Alla "And" Diana = Show
                ----------------------------------------------
                available "And" available = available
                available "And" no = no
                no "And" available = no
                no "And" no = no
                --------------------------------------------

                Thank you.

                • Hello.
                  Such showing availability in calendar possible with using agregate parameters, like in your previous examples:
                  Ala - booking resource with ID=4 Diana - booking resource with ID=10
                  Then you can use this
                  [booking type=4 agregate='10']
                  or this shortcode:
                  [booking type=10 agregate='4']

                  But if some one submit the booking in specific calendar, so will be booked resource with ID in parameter "type".
                  Kind Regards.

                  • Hello.
                    In this example
                    https://www.healthylooksspa.co.uk/z-proba/

                    Alla - "id"=3
                    Form is configured:
                    [condition name="weekday-condition" type="weekday" value="1,4"]
                    [select* rangetime "09:00 AM - 10:00 AM@@09:00...] [/condition]

                    Diana - "id"=6
                    form is configured:
                    [condition name="weekday-condition" type="weekday" value="1,6"]
                    [select* rangetime "09:00 AM - 10:00 AM@@09:00...] [/condition]

                    The shortcode on the website page is configured:

                    [booking type=3 nummonths=2 form_type='s03-1h00mins' agregate='6' options='{parameter name="procedure_param" value="Back waxing - from £7"}']

                    [booking type=6 nummonths=2 form_type='s06-1h00mins' agregate='3' options='{parameter name="procedure_param" value="Back waxing - from £7"}']

                    The seasonal filter is disabled for Ala and for Diana:
                    All days for Ala: available.
                    All days for Diana: available.

                    But the logical "And" is not working.
                    --------------------------------------------------
                    Day: Alla. Diana. = Availability.
                    ---------------------------------------------------
                    Mon: Available. Available. = Available. This is OK.
                    Thu: Available. NO. = Available. Should be NO!
                    Sat: NO. Available. = Available. Should be NO!

                    Please tell me
                    how to solve this problem?
                    Thank you.

                    • Hello.
                      I can no submit new booking there for test purpose, because I can see only calendar and one selectbox.
                      In any case please recheck that in the Booking Calendar shortcodes
                      [booking type=3 nummonths=2 form_type='s03-1h00mins' agregate='6' options='{parameter name="procedure_param" value="Back waxing - from £7"}'] [booking type=6 nummonths=2 form_type='s06-1h00mins' agregate='3' options='{parameter name="procedure_param" value="Back waxing - from £7"}']
                      You are using standard quote symbols, like ' or "
                      and do not use non standard opening or closing (start/end) quote symbols. Just retype it from keyboard.

                      2) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

                      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

                      Kind Regards.

                    • Hello.
                      This is a working calendar he made for testing.
                      You can order with the comment "TEST".

                      Booked dates are visible in the calendar when they are.

                      The option "Allow unlimited bookings per same day(s):" - is not used, the tick is removed.

                      The plugin "WP Super Cache" or "W3 Total Cache" - not used.

                      The problem with using the "agregate".

                      According to the settings form for the resource Alla "id"=3,
                      resource Alla available only on Monday and Wednesday.
                      According to the settings form for the resource Diana, "id"=6,
                      resource Diana is only available on Monday and Saturday.
                      Therefore, if you use the option to "agregate",
                      resource and Alla and Diana should be available only on Monday.
                      But the calendar shows that Monday, Wednesday and Saturday are available for order.

                      Please tell me how to make it so that only Monday was available in the calendar for ordering resources for Alla and Diana?

                      Thank you.

                    • Hello.
                      If you was using the season filters (at the Booking > Resources > Availability page), for specific resources:

                      Alla "id"=3, resource Alla available only on Monday and Wednesday.
                      According to the settings form for the resource Diana, "id"=6,
                      resource Diana is only available on Monday and Saturday.

                      So in this case, the "agregate" parameter will not work. Because this parameter is useful only if you have the bookings, but not the season filters.

                      May be better to use new Third resource at this page.
                      Then apply the season filters to this resource, for setting available only specific dates, that available for both All and Diana resources.
                      And in the shortcode to use this parameters:
                      [booking type=99 nummonths=2 form_type='s03-1h00mins' agregate='3;6' options='{parameter name="procedure_param" value="Back waxing - from £7"}']

                      In this example new booking resource have ID=99.
                      Kind Regards.

                    • Hello.
                      Set up a completely new third resource.
                      "Test_id-12" "id"=12.
                      To it was attached a standard form that is set up like this:
                      [condition name="weekday-condition" type="weekday" value="1,2,3,4,5,6"]
                      [select* rangetime "09:00 AM - 09:20 AM@@09:00 - 09:20" "09:10 AM - 09:30 AM@@09:10 - 09:30" ...][/condition]

                      Seasonal filters turned off for "id"=12 :
                      "All days for Test_id-12: available".
                      This shortcode inserted on the page of the website:
                      [booking type=12 nummonths=2 form_type='Standard' agregate='3;6' options='{parameter name="procedure_param" value="Back waxing - from £7"}']
                      Seasonal filters are disabled for resources Ala and Diana.
                      Work schedule for resources Ala and Diana is configured using the "form" is still:
                      Ala is open on Monday and Wednesday
                      Diana works Monday and Saturday.
                      Here's what happened:
                      https://www.healthylooksspa.co.uk/z-proba/

                      All days were available for order((

                      Please tell me.
                      How to make it so that only those days when Ala and Diana are working together was shown in the calendar?
                      That is, those intervals of time when Ala and Diana together available for order?
                      Thank you.

                    • Hello.
                      I think you need to create new season filter at the Booking > Resources > Filters page, and define there only Monday.
                      then open the Booking > Resources > Availability page click on "Availability" button near your booking resource with ID=12 and set only days from your season filter as available.
                      Its means that in calendar for this booking resource will be available only Mondays, that you defined in that season filter - weekday where possible to book for Ala and Diana.
                      Kind Regards.

                    • Hello.
                      And then, perhaps, on the pages of the site for those services that use resource or Ala or Diana, the parameter "agregate 12" insert in the shortcod to show the busy time interval of resource "id=12".
                      Then customize a form for resource "id=12".

                      Very good, that this will work automatically!

                      Thanks for your help.

  7. Hello. I have a couple of questions for you. My client has the large version.

    1. Is it possible to book multiple resources at the same time within one calendar? We currently have all resources available in one calendar, but you can only book one resource at a time. Does this require multiple calendars with one form?

    2. We have a couple of parent resources with a few child resources. If someone books a parent resource, it seems like the child resources should then show as booked. In our current configuration if someone books the parent, the children are all still showing as available during that same time frame.

    Thanks for your help.

    • Hello.
      1) Its possible to book multiple "child booking resources" during one booking process, depend from the number of visitors selections and if you activate "Visitors apply to capacity" option at the General Booking Settings page in Advanced section.
      Please check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/
      2) Please check instruction in the previous point, there is description about the different type of configuration capacity and booking availability.
      Kind Regards.

  8. Hi
    I can't remove a booking. This has been happening for a couple of weeks now and is a big problem.
    All I get is a ERROR Internal Server?
    I'd really appreciate some help getting this resolved.
    Thanks

    • Hello.
      Please recheck error.log at your server configuration. There must be description about this error, because there possible different reasons of such type of error.

      Then if we will know the reason of this error, we can fix it.

      If you will have difficulty to find error.log file, please contact your server administrator or support of your hosting compnay.

      Kind Regards.

  9. Hi guys!

    Plugin has been working great throughout development (live development, not localhost)
    Went live this evening, cleaned up a few bugs, but I'm not sure how to fix this one?

    Head to https://slemonparkhomes.com/ and click on 'Book a Viewing'. It looks like there's an issue in the plugin, looking for a fix!

    Cheers,

    Brendan

    • Hello.
      When I click on the "Book a Viewing" button I have redirected to the new page, but there is no booking form with calendar at all.
      Also I was check that when I click on this button I have get this JavaScript errror:
      ReferenceError: event is not defined https://slemonparkhomes.com/book-a-viewing/ Line 294

      I can see at this page https://slemonparkhomes.com/book-a-viewing/ only this text "Leave your name and number, and we will contact you as soon as possible to schedule a viewing!"

      Did you insert the Booking Calendar shortcodes into this page ?
      Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Also please note, Booking Calendar is require that no any JavaScript errors exist at the page, otherwise calendar will not show.
      Kind Regards.

  10. Can the calendar be configured to accept bookings longer than 1 month? Also can the calendar be configured to allow bookings more than 3 months in advance. I am trying to book something for someone 6 months in advance.

    • Hello.
      Its possible int he Booking Calendar Business Small and higher versions.
      In these versions you can activate the "range days selection mode" using 1 or 2 mouse click(s). And set fixed or minimum and maximum number of days selection.
      Please read more about this feature here: https://wpbookingcalendar.com/overview/#range-days-selection
      And you can test the "range days selection mode using 2 mouse clicks" in the live demo here (which is configured by default for such type of days selection): https://bm.wpbookingcalendar.com/

      Also you can insert into the post or page the Booking Calendar shortcode, where calendar will show 3 or 6 or 12 months, so you will be no need to scroll it.
      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      Kind Regards.