Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Having a problem with CSS affecting all our custom dialog popups in wp-admin. I have had some success redefining the necessary classes, but would like to disable your css or jquery in wp-admin. I've tried different names with wp_dequeue_script, can you tell me how to disable or how to redefine all dialog css such as titles and buttons or widths?

    • Hello.
      Booking Calendar is load own CSS and JS files only in menu pages that relative to the Booking Calendar:
      - Booking
      -- Booking resources
      -- Add new booking
      -- Settings

      Also its load some CSS file at the edit post/page where need to open dialog for inserting Booking Calendar shortcode.

      At other pages in admin panel, Booking Calendar does not load any JS or CSS files.

      So do you use that this issue relative to the original "Booking Calendar" plugin.
      Try to deactivate the Booking Calendar plugin and then retest about this issue.

      Otherwise, please send screenshot of this issue, screenshot of Booking > Settings General page and version number of Booking Calendar that you are using. You can send it to the support @ wpbookingcalendar.com
      Kind Regards.

  2. Sorry, yes, I already tried deactivating and that works. I have jQuery applied to the Woocommerce shop_order post page in wp-admin, it calls jQuery.dialog and the styles are being redefined by the following CSS ...

    If that link is removed, styles revert. I did also try to first change plugin settings regarding CSS, disabling all our development site. What could cause your CSS above to load?

    • Hello.
      Please try to update your version of Booking Calendar to the latest pre - release version 7.0
      Its have new way of showing dialogs at the edit post page for inserting Booking Calendar shortcode.
      You can check more and request update here: https://wpbookingcalendar.com/update-7-0-beta/
      Kind Regards.

      • Yes, that worked with the beta version. Is that safe to use on our live website?

        • Hello.
          In general yes. We already ready to make new release soon, so it's almost release candidate.
          Kind regards.

  3. Hi, can you send bank account details to the customer's email when you make the reservation?

    • Hello.
      You can activate showing "bank account details" at the Booking > Settings > Payment page in "Bank transfer" tab.
      Please note, this info also is showing after visitor made the booking.
      Additionally you can send payment request to the visitor from admin panel at Booking Listing page.
      Kind Regards.

  4. Hello
    I need two panels booking for two different activities.
    With one of these I should be able to book a minibus with another one function room
    It's possible?

    • Hello.
      1) If you need to have 2 booking forms with unique different calendars for your minibus and function room, so then its possible in any paid versions of Booking Calendar.
      Please read more about this feature here: https://wpbookingcalendar.com/overview/#booking-resources
      Also please read the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      2) But if you need to totally different admin panels for different booking administrators, so then you need to check the Booking Calendar MultiUser version. In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

  5. Hello,
    I try to order my ressources renaming my resources for having leading 0 before names like this:
    01, 02, 03... 09, 10, 11, 12
    but it doesn't work, I got: 04, 05, 03, 02, 01, 06
    in the order of the creation date and not in alphabetical order
    Could you help me please?

    Thanks a lot
    Hélène

    • Hello.
      It's depen from your version of Booking Calendar and where you want to sort booking resources.
      1) If you need to sort booking resources at admin panel at Booking > Resources page and you are using the Booking Calendar Business Large version, so then the booking resources is spring by priority field there. Please try to set the different values for the different booking resources at the Booking > Resources page and then save it, so you will see re-order booking resources there.

      2) if you want to have specific order at front-end side, while using [bookingselect...] shortcode. So order of booking resources here you can define as order of ID of booking resources in specific parameter. Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind regards.

      • I use Multiuser single site 6.2.2 version.
        I would like to order the resources in the admin because I have more than 100 resources and it's easier to order them in alphabetic order.

        • Ok good to know that you have its worked.
          Please note, in the next update 7.0 of Booking Calendar will be possible to sort booking resources by different columns just by clicking on title of this column at Booking > Resources page.
          Kind Regards.

  6. hi,
    i am using the large business version.
    The fields "visitors" "country" and "children" on the standard module are not visible after selection, and they do not compare also in the admin panel and in the email, beside the name of the field it appear blank.
    What could be?

    • Hello.
      1) please recheck your "Content of booking fields" form at BOTTOM of Booking > Settings > Fields page.
      You have to configure it correctly.
      For example, if in booking form you are having shortcode like this:
      [select visitors "1" "2" "3" "4"]

      Then in the content of booking data fields form you need to have this shortcode:
      [visitors]

      Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      2) Also if you use not latest update of plugin 6.2.2, then please update it.
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      3) If you are having some issue of entering or selecting option in booking form field at the front-end side, then please send the link to this page to check it.

      Thank you

        • Hello.
          I can not check this link, because its just show "UNDER COSTRUCTION" page.
          Kind Regards.

                • Hello.
                  Did you clear browser cache after this customization ?

                  Otherwise please recheck one more that you was made this fix correctly.

                  I can not check your fix, because website again "under construction".
                  Kind regards.

                  • i have checked it. it seem all ok with the fix, i just cut and copy. But the "select" country does work only on mobile or tablet. On desktop i have tried after cache delete with firefox and Chhome and do not work properly.

                    • Hello.

                      You have deleted one } symbol in that file by mistake, and because of that you are having an issue.

                      Please open this file https://italian-houses.com/wp-content/plugins/booking.bl.6.2.2/css/client.css

                      then find this code:

                      @media (max-width: 782px) { .wpdevbk input[type="text"], .wpdevbk select{ font-size: 1.1em; height: 28px; padding: 4px 8px; } .booking_form_div select { box-sizing: content-box; padding: 1px 10px !important; }

                      and replace it to this code:

                      @media (max-width: 782px) { .wpdevbk input[type="text"], .wpdevbk select{ font-size: 1.1em; height: 28px; padding: 4px 8px; } } .booking_form_div select { box-sizing: content-box; padding: 1px 10px !important; }

                      Please do not forget to clear browser cache before testing these changes.

                      Kind Regards.

  7. Good evening.
    i need to have a bookable appartment with 3 private rooms and a common room. Is it possible to have 4 different but syncronized calendar to give the possibility to book all the appartment only if the single rooms are not jet booked from other users? i have tried to create a resource with 3 child resources, but it does not work. The problem is only when i try to book the entire apartment with the common room, it let me to do it even if the 3 rooms are jet booked. i need that the calendar of the entire apartment shoul be tied with the other 3 rooms.
    Is it possible to manage this?
    Thank you .

    • Hello.

      1) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots).  Please read more about it here https://wpbookingcalendar.com/overview/#capacity  At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info  about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/  Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      2) Example of configuration.
      You can make the parent resource (a house) and then create 3 child resources (or any other number of rooms, depend from how many rooms you are having). Its means that total capacity will be 4.

      Now you need to create 2 booking forms at the Booking > Settings > Fields page. One form for the "child booking resources" (rooms), and one form for the entire house (parent booking resource). The form for parent booking resources must to have form field for visitors selection with one pre-selected options, which is = to capacity of this booking resource. In this example its 4 visitors. This field can be hidden, so your visitors do not see it. Its required for booking entire house (parent and all child resources). Then you need to insert the booking shortcode for the parent booking resource (house) and this custom form into the separate page.

      In the booking form for child resources, can be selection of only 1 visitor.

      Then separately at the different pages you can insert the booking forms for the other 3 units.

      Please note, if one of the child resources will be booked you cannot book the entire house for those dates (the availability will be less then number of visitors) but the dates in the calendar still will be select-able. Also if someone is book the entire house so then the dates in the calendar of separate rooms will be unavailable.

      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/

      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Kind regards.

  8. it is no longer possible to enter contact information and a reservation Submit
    but the booking period can be selected

  9. Hello,

    I like the new update, great work!
    One question only, is there a way to show only the calendar without anything to delete or modify for a user?
    I tried with the right permission, but the user still can delete a booking, i only want that staff can see what is booked, nothing more...

    We using:

    Versie: Business.Small.SingleSite.7.0.Beta.10
    Typ: Business Small

    Regards,

    Marcel

    • Hello.
      Currently it's does not possible in actual versions.
      But in your update you can insert the "timeline" into the page at front-end side and there your users can see what and who made the booking. You can insert it into the password protected page, so only specific users who know password can see it.
      Please note, for showing details about the booking in mouse over tooltip you can activate at the Booking > Settings General page in Booking Listing page.

      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Kind regards.

      • I try the options, but the toolbar dont work that good?

        https://openhaven.nl/agenda/

        There is nothing to see and i can't scroll to the next month?

        I try this in IE and Chrome...

        Any sugestions?

        Regards,

        Marcel

        • Hello.
          Please try to update your version to the latest update.
          The link for downloading it sent to your email.
          Kind regards.

          • Still the same....

            Versie: Business.Small.SingleSite.7.0.Beta.17

            • Hello.
              You can try to make this fix, if you do not want to wait for next update.

              Please open this file ../{Booking Calendar Folder}/core\admin\wpbc-class-timeline.php

              then find this code:

              $milliseconds = round(microtime(true) * 1000);

              and replace it to this code:

              $milliseconds = rand( 10000, 99999 );

              2) For fixing CSS conflict issue

              Please open this file https://openhaven.nl/wp-content/themes/Divi/style.css

              then add this code to the bottom of that file:

              .wpbc_timeline_client_border { position: relative; z-index:9999; } .wpbc_timeline_client_border table tr td, .wpbc_timeline_client_border table tr { padding:0 !important; }

              PS Please do not forget to clear browser cache before testing these changes.

              • Great works like a charm, i can scroll trough the months now but...

                Only 16 april 2017 give a pop-up?

                • Hello.
                  Please open the Booking > Settings General page and in Booking Listing section for the option "Booking title (front panel)" please set something like this:
                  [id]:[name]

                  Its will show labels in the booking pipelines and make ability to show popover.
                  Kind Regards.

                    • Now only the overlay for the popup, then all is perfect...

                      If you press a popup it goes out of screen

                    • Hello.

                      Please add some content (even empty lines) under the timeline shortcode in content of this page: https://openhaven.nl/agenda/

                      So if the page will be longer, in this case, popup will opens at bottom side.

                      Kind Regards.

  10. Hello,
    I try to set additional costs in my form.
    I use mutliuser single site version.
    The field is correctly set in the fom but it doesn't appear in the Booking > Resources > Advanced cost page at the advanced cost management section.
    What's wrong?
    Regards
    Hélène

    • Hello.
      In Booking Calendar MultiUser version you have to be logged in as specific user (that was created (owned) booking form with specific selctboxes or checkboxes). In other words each specific activated WordPress user have own booking form and advanced cost settings that relative to this booking form.

      If you have logged in as super booking admin user, then recheck (if you have created) your custom booking forms. Each custom booking form have own settings at Booking > Resources > Advanced cost page.

      If you are having issue with saving settings at the Booking > Resources > Advanced cost page, please recheck that in your server configuration at php.ini file was not limited the length of variable names for POST and REQUEST sections (usually it's set if you are using Suhosin).
      Kind regards.

        • Hello.
          It's will be support since update 7.0, which have to come soon.
          In older updates, please use selctboxes instead of radio buttons.
          Kind regards.