Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, Using calendar widgets on Woocommerce product pages. Possible to have only the booking form showing and not calendar?
    Thanks!

    • Hello.
      It’s public demo that is reset every 3 hours. It’s possible that some user during testing was make incorrect configuration.
      Please try to test it now.
      Kind Regards.

      • now working correctly , thank so much for your fast reply and explanation. wonderful plugin!

  3. I have another question: I am using the "Booking Form" view, is there a way to display the full amount of the reservation BEFORE filling out the contact form?

    Right now only after the form is filled is the amound displayed. What setting do I need to change? You can see the calendar at the bottom here: http://fotorentas.com/canon-6d2/

    Thanks!

    • Hello.
      You need to use this shortcode [cost_hint] at the Booking > Settings > Form page to show full cost of booking when you will select some dates or other options in the booking form.

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Watch it in this video guide https://wpbookingcalendar.com/help/booking-form-fields-settings-video-tutorial/

      Kind Regards.

  4. Hi there,

    thanks for the great plugin! I just tried to integrate a google calendar to show my availabilities and the import works fine. Is it also possible that the plugin recognises if an event changes or get's deleted in the google calendar?

    Thanks a lot!
    Manuel

    • Hello.
      Unfortunately Booking Calendar does not support this operations from external sources, like update booking after editing or deleting at external source. Sorry.

      Booking Calendar plugin is supporting
      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)
      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  5. Hello Support,

    Could you assist me with alignment of the calendar as well as the location of the form elements? I would like to align all elements to the center of the page. If I use a center tag, everything aligns (even text aligns to the center of the field) and I would like to have more granular control. Also, would like to line up form elements to the right of the calendar as seen in this screenshot: https://wpbookingcalendar.com/wp-content/uploads/2012/05/booking-calendar-time-slots-booking.png . Thank you for your assistance!

    • Hello.
      You can use "2 Columns" form template at the toolbar at the Booking > Settings > Form page, and then click on "Both" button and then Save to have calendar at the left side and form fields at the right as in above screenshot.
      Here is example of this form configuration:
      <div style="float:left;margin-right:10px;" class="wpbc_cal" > [calendar] </div> <div style="float:left;" > <p>First Name (required):<br />[text* name] </p> <p>Last Name (required):<br />[text* secondname] </p> <p>Email (required):<br />[email* email] </p> <p>Phone:<br />[text phone] </p> <p>Adults: [select visitors class:col-md-1 "1" "2" "3" "4"] Children: [select children class:col-md-1 "0" "1" "2" "3"]</p> </div> <div style="clear:both;width:100%;"></div> <div> <p>Details:<br /> [textarea details 100x5 class:col-md-6]</p> <div style="clear:both;width:100%;"></div> [captcha] <hr/><p>[submit class:btn "Send"] </p> </div>

      If you need to some other help with config, please send the link to this page.
      Kind Regards.

  6. Hello,

    Bookings on our WP calendars are visible on the front-end when users to go our website, but we cannot see them on the backend when we are logged in and wanting to update the calendars. We have four devices that we have tried to log in and see the bookings from the back-end, but it only works on two (one iPhone and one iPad do not show the bookings when logged in, but another iPhone and an HP laptop do show this). All the users are using the same log-in account.

    Is there something we can do to get the bookings visible on all devices used?

    • Hello.
      1) Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) May be, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      3) If you do not see the bookings at the back-end side, plase be sure that you have NOT activated “auto cancellation of pending bookings” after specific amount of time at the Booking > Settings General page in auto cancellation section.

      Also check this yroubleshooting instruction: https://wpbookingcalendar.com/faq/lost-bookings/

      Kind Regards.

  7. Hi support,

    When user want to change booking details .....can i not allow them to change date but other details are fine?

    thanks.

    regards,
    aaron

    • Hello.
      Unfortunately, it’s does not possible in the actual versions of Booking Calendar. Sorry.
      Kind Regards.

      • Hi Support,

        Which line of code i can disable deleting booking function?

        Thanks

    • Hello.
      Its showing cost for the booking, with currency "R" and initial value "0".
      Please note, the currency you can define at the Booking > Settings > Payment page.
      And the form of cost (how many digits after comma) at the Booking > Settings > Payment page, as well.
      Please note initial 0.00 cost can not be removed from the [cost_hint] shortcode in the booking form.
      Kind Regards.

  9. Hi,

    I need some help with configuring... 🙁

    What i'm tying to accomplish is rental of boats per timerange, per day, per midweek and per week/weekend. For instance: 2 hour timeframes on a monday (e.g. 10:00 - 12:00 or 12:00 - 14:00), or a midweek starting on monday 15:00 ending on friday 10:00, or a weekend starting on friday 16:00 ending on sunday 17:00.
    It's important to keep in mind that a midweek is only available on a monday; a weekend should only be available on friday.

    I've got most of it figured out, using options in my booking form, e.g.: options='{select-day condition="weekday" for="1" value="1,5"}', so I'm able to select 1 day or 5 days (the midweek) on a monday, which is ok.

    I then configured weekday-conditions with the rangetime options that should be available.
    Screenshot: https://s14.postimg.cc/j0sunqagv/2018-04-30_16_40_11-_Instellingen_-_Boekingssysteem_De_Arne_W.png
    So far so good. I can select a 2-hour period, a day (8-hour period) and the midweek in the rangetime selector, depending on the day of the week.

    Problem 1: when I try to configure costs which differ for each time period (e.g. 2 hours should be 47,- in total / a half day which is 4 hours should cost 57,-) and a midweek should be 395,-, i'm stuck.
    In the advanced costs screen, the last option (midweek) from my rangetime options is missing. The multiple (>24h) rangetime option seems to be missing.
    Screenshot: https://postimg.cc/image/v3y6aq8i5/

    Problem 2: by using the weekday condition, the calendar selection is restricted, but I can still select all options in the rangetime dropdown. For instance: when I select just 1 day in the calendar, I can still select the midweek in the rangetime dropdown, which is confusing. Furthermore, prices are not calculated correctly when the calendar selection / selected rangetime option - combination is incorrect. (e.g. 1 day in calendar, but weekend in rangetime)

    Thanks in advance,

    Michel
    ps: testpage: http://www.watersportverhuurbedrijfdearne.nl/test-2/

    • Hello.
      1) Yes, the Booking > Resources > Advanced cost page can depend only from the selected options in the booking form, like booking form. Also this option there is showing only for the default value of times - your conditional booking form configuration at the Booking > Settings > Form page, that is loading after loading of the times.
      But for the several days selction, you can define cost as "Valuation days" at the Booking > Resources > Cost and rates page. Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

      2) " For instance: when I select just 1 day in the calendar, I can still select the midweek in the rangetime dropdown, which is confusing" Yes, I know but its general rules for the days selection, the showing or hiding options in the booking form can depend from check in day and can not depend from the number of selected days, in your case 5 days.

      As in my previous comment, I can only suggest that you can define cost at the "Valuation days" at Booking > Resources > Advanced cost page.
      Additionally you have to have DEACTIVATED option "Time impact to cost" at the Booking > Settings > Payment page,
      and to have additional cost for the each option (timeslot) at the Booking > Resources > Advanced cost page.
      Kind Regards.

      • thank you! I've got the Valuation days set up and it's working now. 🙂

        regarding (2): is it possible to use a default value in the rangetime like in the durationtime?

        • Hello.
          In the rangetime shortcode the first value in a list its default (selected) value after loading of page.
          Kind Regards.

          • Hi, thanks to your help we are now implementing the booking tool. However, something goes wrong and I can't seem to figure out what it is. I have added 7 sailboats: Optimist (head), Optimist-1, Optimist-2 etc. You can book them on this page: http://www.watersportverhuurbedrijfdearne.nl/boekingen/optimist/
            On this page you can also see the booking calander / timeline at the bottom.

            After booking the boat 5 times on June the 5th I can't book boat 6 and 7 for a whole day anymore. The only available option is to book for the morning. Why can't I book boat 6 and 7 since they are still free on that day yet as you can see in de calander.

            Also Optimist 1 is booked for the afternoon: from 13.15 until 17.30. When I booked the 5th of June in the moring (till 13.00 ) it booked Optimist 4. Optimist 1 has a higher priority so I would think the systems would book Optimist 1.

            Do you know what might cause these problems?

            Kind regards,
            Angela (colleague of Michel)

            • Hello.
              1) Booking Calendar does not support bookings with specific capacity for time-slots. Its can make booking with specific capacity only for FULL days.
              Info about this exist in the overview ( https://wpbookingcalendar.com/overview/#capacity ) and help pages ( https://wpbookingcalendar.com/faq/capacity-concept/ ).

              In other words, if you will make booking in your situation for 7 times for 5th of May (because you have capacity 7), Booking Calendar will mark this day as unavailable, and not the specific time-slot.

              But in your example, is still weird issue, when its show booked only specific timeslot. Also I was checked HTML source code of this page, and the names of the JavaScript files was have not correct names but with version suffix. Did you make any source code customization ? Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

              2) So in your case, you need to remove the timeslots selection from the booking form at all, if you need to make the bookings with specific capacity.

              Suggestion. I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
              And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/

              Please recheck this help article about how is capacity is working https://wpbookingcalendar.com/faq/capacity-concept/
              Kind Regards.

              • All right,

                Regarding #1: I totally overlooked that it's only recorded in the DB, but not play any logic in reservation, which is my own mistake. Would it be difficult to alter the code for this? (perhaps myself)
                I have not changed the code yet, the version suffix on the JavaScript files must be related to a caching plugin.

                Regarding #2: This might be a valid option but I do not know how to create that form (with the recource selectbox). Can you please help me with that?

                Kind regards,
                Michel

                • Hello.
                  1) Unfortunately, there is no some code altering or simple fix there for several bookings for same timeslot at same date. Its will require completely new feature development. This feature exist in our TODO list, and it will be available in some future updates of plugin. But I can not say when exactly its will be implemented. Sorry.

                  2) The selection of booking resources its shortcode that you have to insert into the post or page.
                  Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

                  In the booking form you do not need to have any shortcodes relative to selection of booking resources.
                  Kind Regards.

                  2)

  10. Hi, My client is having trouble setting up the calendar by himself and has a few questions. I thought it would be better if you could answer so answers are correct.
    1. Can guests input check in dates and check out dates on reservation form?
    2. Can guests search and input dates?
    3. Can you set a minimum stay for reservations ?
    4. Can guests be redirected to payment page or confirmation page for booking input information?
    Thanks!