Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi
    I am creating a new custom form with the five step process. I have amended the final page to show a number of shortcodes, but only a few are showing up.
    This is the Content of Booking Field's data which I'm copying and pasting into the form. What am I doing wrong? Using the shortcode [content] doesn't work either.

    Narrowboat: [bookingtype]
    Dates booked: [dates]
    Booking ID: [id]
    Total cost: [cost_hint]
    £50 Pet Supplement included?: [Pet_supplement]
    £45 Celebration Package included?: [Celebration_package]
    £99 Luxury Package included?: [Luxury_package]
    £50 Spa Package included?: [Spa_package]
    Deposit (if applicable): [deposit_hint]
    Name: [name] [secondname]

    Email: [email]
    Phone: [phone]
    Additional information: [details]

    • Hello.
      No, the Booking Calendar does not support such shortcodes in the booking form. In the booking form possible to show only some hints shortcodes, like [cost_hint]

      The shortcodes in your example possible to use only in the email templates or
      for the Booking Listing page in admin panel in the “Content of booking fields data” form.
      Kind Regards.

  2. Hi
    I'm still working on the multi-step booking form.
    When the customer clicks the final "send" to make the booking, the previous step is still visible higher up on the screen. Is there any way to remove this?
    Thanks

    • Hello.
      Please recheck that you have correctly closed all HTML tags in the booking form at the Booking > Settings > Form page.

      So all <div> elements must have relative </div> element.

      Kind Regards.

      • Thank you. I've checked this and also clicked the 'close tags' button on the form fields builder. Is there anything else it could be?

        • Hello.
          Please send configuration of your booking form from Booking > Settings > Form page and Link to the page, where you are having issue to support @ wpbookingcalendar.com
          Thank you.

  3. Hey! I have a small issue that I'm sure can be easily fixed but I'm not quite sure on how to get it to work.
    I want to use a [textarea] and put a placeholder="" attribute in it, how would I proceed? If it has to be a script, is there any way you could do it for me please? (lol)

    Thank you 🙂

    • Hello.
      You need to use it in format like this [textarea dtails placeholder:Enter_text]

      Please note white spaces you need to replace by _
      So that’s why was used placeholder:Enter_text

      Kind Regards.

  4. Is there a way for the booking emails to send out only AFTER a successful payment has been made?

    • Hello.
      You can send this email only from the payment system, that you are using.

      In Booking Calendar you can deactivate the sending email after creation of booking. And activate sending email only about the approving the booking.
      How this booking will be approved depend from your configuration and actions of visitor. So it’s can be auto approved or you can manually approve the booking in Booking Listing page. And only after this Booking Calendar will send an email.
      Kind Regards.

  5. Hi, I'm trying to set the rates and costs, for charge for time slots and days, but I only calculate the price per hour, I try to put the price for a number of days in valuation days, but doesn't work

  6. Hello
    How do I format the date in the search bar to dd/mm/yy? It is correct in the General Settings page.
    Thanks

    • Hello.
      Unfortunately the search form support only the dates in format like YYYY-MM-DD
      Currently it’s does not possible to change the date format there, because too many scripts depend from that.
      We will add this feature to the TODO list for having it in future updates of plugin.

  7. hi,
    some thing wrong in arabic translation. That is not a right months names!
    the trou names is:
    1 يناير
    2 فبراير
    3 مارس
    4 أبريل
    5 مايو
    6 يونيو
    7 يوليو
    8 أغسطس
    9 سبتمبر
    10 أكتوبر
    11 نوفمبر
    12 ديسمبر

    how can I change it?

  8. I am not receiving booking emails. so then I used your advice and installed the WP MAil SMTP plugin, now I am not getting any emails and I am getting errors...sad face. Should I re-install the booking and WP mail plugins?

    • Hello.
      Please contact support of this WP Mail SMTP, plugin about this issue, because currently all emails is sending by this plugin, and this issue can be relative to to it. May be you was configured something wrong in settings of this plugin.
      Kind Regards.

  9. Hey,
    when i have telephon numbers starting with 0 they become random numbers. How can I fix this?

    • Hello.
      Sorry, I do not sure that clearly understand about this issue. Can you send configuration of your booking form and "Content of booking fields data" form and link to the page with issue and screenshot of issue to the support @ wpbookingcalendar.com ?
      Also did you make any JavaScript customization for the booking form ?
      Thank you.

  10. Goodmorning, I would like to remove an imported sync from an external site but I can not find the way. I have the last free trial.

    • Hello.
      Sorry, I do not sure that understand your question. Booking Calendar paid versions does not have trial versions.
      If you was asked about sync functionality, then check this. Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.

      Now about export. Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

      • Sorry i do not speak english, i will have expressed myself badly! can I write in Italian? I wanted to say that I made a synchronization, imported from booking.com, I would like to remove it but I can not do it any more, as I can. Thanks for the kindness!