Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi is it possible to duplicate a Resource? I need to add a new one with roughly the same settings/costs/season filters etc. It would be ideal if I could just copy the existing one.

    • Hello.
      Unfortunately it’s does not possible to make duplication of booking resource.

      But you can edit (set availability or rates or “Valuation days” cost) for several booking resources at once. Please open the Booking > Resources > Availability page or Booking > Resources > Cost and rates page, then select multiple booking resources and click on “Availability” or “Rate” button on one of selected booking resource. At next screen you will be able to edit specific setting for several booking resources.
      Kind Regards.

  2. how do you get the calendar (without a booking form) to be full width? None of the answers in your posts worked for me.

    • Hello.
      Please remove any exist shortcodes from the page, and insert shortcode for availability calendar like this:

      [bookingcalendar type=1 nummonths=1 options='{calendar months_num_in_row=1 width=100% cell_height=40px}']

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      PS please note in this only availability calendar does not possible to select dates.
      Kind Regards.

        • IT WORKED!!! thank u! u were right, i had kept the previous shortcode there on accident. thank u!

        • Hello.
          Can you send screenshot of your shortcode and screenshot of the page with calendar how you see it, and send the link to your page with booking calendar , where you are having the issue.

          Please send all this to support @ wpbookingcalendar.com

          Thank you.

  3. Hi, after moving our site, we have these error-warnings on the "Formular"-page:
    Warning: Invalid argument supplied for foreach() (...)/htdocs/2019/wp-content/plugins/booking.bl.8.6/inc/_bm/m-toolbar.php on line 237

    Warning: Invalid argument supplied for foreach() in (...)/htdocs/2019/wp-content/plugins/booking.bl.8.6/inc/_bm/m-toolbar.php on line 416

    (I cutted out everything before htdocs) And our custom-made-forms seemed to disappear! Please help..!

    • Hello.

      Its seems like previously you was saved some custom form with an issue (was some error during saving), or you are having some plugin with restrictions about saving this data.
      Do you have some exist custom forms, that you have created previously ?

      Please try to reset your exist custom forms (in case, if you was previously saved with errors your custom form).
      Here is possible workaround about this, its will remove all your exist custom forms (and you will be need to create them again).

      Please open this link:

      http://server.com/wp-admin/admin.php?page=wpbc-settings&system_info=show&reset=custom_forms#wpbc_general_settings_system_info_metabox

      of course you need to replace “server.com” to your website DNS.

      After this try to create new custom formagain at the Booking > Settings > Form page.

      Kind Regards.

  4. Hi, how do I block a resource for a specific time for all Tuesdays?
    Example.
    Barber1 is not available every Tuesdays from 4pm to 7pm
    Thanks

  5. Hello
    I have your plugin on several european websites, i was wondering if your system is ready for the new rules after the 14. september with Strong Customer Authentication(SCA)? i am using Stripe on all my sites.
    Best Regards

    • Hello.

      We have implemented the Stripe integration with Strong Customer Authentication (SCA) rules in the Booking Calendar plugin ( https://wpbookingcalendar.com/) , already .

      Its available in the latest update 8.6 of Booking Calendar. So you need to update your version of Booking Calendar to the latest update 8.6 of Booking Calendar or newer. You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      For activation of Stripe integration with Strong Customer Authentication (SCA) rules its required to open the Booking > Settings > Payment page and activate Stripe v.3.0 integration.

      You can test this integration in action at the live demo here https://bs.wpbookingcalendar.com/

      Kind Regards.

  6. Hi is it possible to round up the cost of the booking to the nearest £? Our client has their prices per week but in order to do what we need it to do, we have to enter a cost per day. However this doesn't always work. For a £645 week (Fri-Fri) this works out as £80.625/day (645/8). Rounded to the nearest penny the system would see this as £80.62. If I chose that week on the booking calendar, I would be charged £644.96 (80.62*8), but it needs to be £645.

    • I can see in Settings > Payment > General there's an option for Currency format > Number of decimal points. But if I set this to 0, it rounds up the cost per day to the nearest £, which throws off the total booking cost and shows it much higher than it should be. I want to be able to just round up the total booking cost only.

      I'm also taking a 30% deposit so if there is a way to round up the total cost figure, is this deposit amount calculated based on the original cost or the new rounded cost?

      • Hello.

        1) You need to enter cost per booking resource (as rates), like this: £ 80.625 instead of this: £ 80.62.
        So then during calculation total booking cost, its will show correct cost 645

        2) The only one place, where you can round the cost of booking, its to set how many decimal points to show, you can configure it at the Booking > Settings > Payment page.
        Kind Regards.

  7. How can I add down Deposit payments and balance payments to the "comment change line" in the booking overwiew? Whole left in the field where "Amount" is only the total amount is noted. In the help video it looks as if the amounts are inserted there automatically. I just do not know how to do it

    • Hello.

      1) Firstly you need to activate and configure the deposit amount to pay in the Booking Calendar.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#deposit
      Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

      2) Here is little instruction about MANUAL sending payment request for payment balance (rest from the sum).

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      At the admin panel (if you was activated deposit payment) at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 / deposit: $54.00, balance: $81.00 / - 11.11.2019

      If you are want to request from the visitor to pay THE SPECIFIC sum, you are need to make these steps:

      a) Edit the cost of the booking, and enter the sum, which will show at the payment form.
      You are need to change the cost and then press the save button to save the new cost.

      b) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Watch it in the second part of this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/
      Kind Regards.

      • Many thanks for your help. I have everything set up as described. Unfortunately, the notes field in the admin area is not filled out. I have set it up alternatively in my form - but in this way it is also displayed in the and the customer can see it ...

        What am I still doing wrong?

          • Hello.
            Can you send configuration of your screenshots of deposit payment and send the link to your page with booking form, where you are having the issue.
            Please send all this data to support @ wpbookingcalendar.com
            Kind Regards.

          • Hello.
            Sorry, it’s seems that I have missed it. I will recheck it. And reply to your email.
            Kind Regards.

  8. I've set up the free version to allow people to book appointments at a trade show.

    Its set up so that there the day is broken into 15 minutes appointments. On one day they will finish at 6pm but on the final day they finish at 5pm. Therefore I've made bookings whilst logged in using "Add bookings" in the dashboard for those final slots on the final day.

    However I can still book these slots when I book through the website page. They are still available. When I try and book these slots whilst logged in from the "Add booking" page on the dashboard these slots are greyed out and unavailable.

    What am I doing wrong?

    • Hello.
      1) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) But in your case, instead of timeslots, probably better to use start time and end time fields for the booking start at specific time at one day and end at specific date with other end time. Its possible only in the Booking Calendar Business Small or higher versions.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use "start time" and"end time" selections or "starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      Kind Regards.

      • OK I've deactivarted the W3 Total Cache plugin and made sure both the options in advanced settings you mentioned are not activated.

        This has made no difference I'm afraid. I can still see those booked appointments available -

        https://www.thelandscaperscircle.co.uk/trade-show-appointment-3/

        I'm using the shortcode - [bookingform type=1 form_type='standard' selected_dates='18.09.2019']

        • Hello.
          You are using the booking form (without calendar) shortcode, in your case, you need to use the booking form with calendar shortcode for showing all previous booked timeslots.
          Example of shortcode:
          [booking]

          As you can see from the FAQ description: https://wpbookingcalendar.com/faq/shortcode-booking-form-no-calendar/
          Available in Business Large / MultiUser versions
          this [bookingform ...] shortcode available only in the Booking Calendar Business Large or higher version and possible to use only for the bookings for the FULL day(s) at booking resources with specific capacity.
          Kind Regards.

  9. I am not getting the payment to work. Have followed directions and have everything set up correctly using Strip and payment and payment is failing.

    • Hello.

      1) Please be sure that you have activated the "Stripe" payment option v.3 at the Booking > Settings > Payment page.

      Please be sure that the cost of the booking higher than 0.

      Also if you have set Stripe to use as "live" payment (not test) so then you need to be sure that your website was using HTTPS connection and not the HTTP. Its requirenment from the Stripe.

      2) In case, if you activated old Stripe v.1 at the Booking > Settings > Payment page, so then you need to be sure that you have assigned to all "billing form fields" specific field from the booking form at the Booking > Settings > Payment page in (right side of the page).

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      Kind Regards.

  10. Hello there,
    I recently created a new website for a local library, and purchased your Booking Calendar plugin. Even though I tested the functionality well on my own devices, after the site went live my client is saying a certain feature is NOT working for her (or for her staff).

    When using the booking calendar live on their site (via the browser) they hover over the little clock icon on the desktop and it correctly pops up the "Booked Times". OK so far.
    However, when trying to do the same from their mobile phones or tablets, and they put their finger down on the little clock icon (and hold for a few seconds) -- they are NOT getting the popup that shows them the Booked Times.

    Is there a fix for this?

    I have an older (discontinued) version of a Samsung Galaxy phone, and it works fine for me.
    But according to my client the "Booked Times" popup is not working on any of these devices:
    iPhone 8, software version 12.4,
    tablet is an iPad mini 2 software version 12.4.1,
    also not working on a Samsung Galaxy J7v

    thank you for any help!

    • Hello.
      The "timeslots" hint, is not working at some specific mobile devices, because in some devices such hover over day is detected as days selection.
      But when some visitor at mobile device is selecting day, so then the booked time-slots become unavailable for selection in the booking form, even if the popup hint is not showing. We will add this feature to the TODO list for improving it in future updates of plugin.
      Thank you.