Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Is it possible to show the resources using the bookingedit shortcode, i tried this: "[bookingedit label='Choose a room: ' form_type='standard' nummonths=1 type='1,2,3,4,5,6']" but it didn't work, also I am having problems connecting the calendar to google calendar and have followed the instructions but the appointments are not syncing.

    • Hello.
      1) No, with bookingedit shortcode does not possible parameters like in your example. Sorry.

      2) Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  2. Hi there

    I am trying to pass the short code into new pages but there is not such option on it please?

  3. I have downloaded word press Calendar Booking and create a new page for install it but there is not this option ...

  5. Hello,
    I'm using timeline view and have a couple of questions:

    1) Question : when I hit arrow, it crolls about +7 days. (I'm able to see 30 days) so to see the next month I need to click 4times. Is there a way how to configure it to use next page to show next month?
    2) Enhancement : I'm using it with custom times (8:00,8:30,9:00, 9:30 etc) when I will book it from 8 to 9:30 (1,5 hour) it will show as 2hours. When I book the same resource from 9:30 - 11 it is showing 8-9 quite good, 10-11 quite good as well, but 9-10 is overlapping and it show 2 ids for reservation showing at the same time(but they are not overlaping)
    3) Bug: when I book something 11:30-13:00 and then I want to make reservation 10 -11:30 it will not allow me use 11:30 (solved with using endtime 59, 29 instead 00 and 30 - but clumsy alternate solution), strange that I can book it after without problem (like booked 11:30-13:00 and I can successfully submit reservation 13:00-14:30)
    4) Question: As I already mention is there possibility to somehow add there separtaion for half hours (quater)?

    • Hello.
      1) By default its does not possible and its depend from the view mode of Timeline or Calendar Overview page (in admin panel).
      If you want to scroll to the next month in Timeline, when you set "Month View mode (30)": https://wpbookingcalendar.com/faq/shortcode-timeline/
      so then you can make this fix:
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/timeline/v2/wpbc-class-timeline_v2.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      if ( $attr['nav_step'] == '-1' ) $this->request_args['scroll_day'] = intval( $scroll_day - 7 ); if ( $attr['nav_step'] == '1' ) $this->request_args['scroll_day'] = intval( $scroll_day + 7 );

      and replace it to this code:

      if ( $attr['nav_step'] == '-1' ) $this->request_args['scroll_day'] = intval( $scroll_day - 30 ); if ( $attr['nav_step'] == '1' ) $this->request_args['scroll_day'] = intval( $scroll_day + 30 );
      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      2) Its how its working right now. The minimum cell is 1 hour in timeline, and if you have some slots in this cell, its divide this slots between 2 or more bookings.

      3) If you are using start and time time, for the bookings in booking form, so then its known issue and its will be resolved in next update of Booking Calendar.
      4) Sorry, currently its does not possible.
      Kind Regards.

  6. ups sorry...missclicked your link and used support instead of provided link for premium support.

  7. Hi,
    My bookings are shown in the "booking listing" view, but not in the "booking calendar" view, therefore the calendar loaded on the website shows all dates as available. How to solve this issue?
    thanks

    • Hello.
      1) You can set by default showing the bookings in the Calendar Overview mode, after clicking on "Booking" menu. You can define it at the Booking > Settings General page in Booking Admin panel section.
      2) If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Hi,
        Thanks for your answer.

        1) It is already set-up with "calendar overview" option in the "booking admin panel" menu, but imported booking which are visible in the "booking list" are not shown in the calendar (however booking added manually are shown).

        2) everything was unchecked already.

        I don't use a WP Supercache / W3 Total Cache plugin.

        Regards
        vincent.

        • Hello.
          Can you send screenshot of your imported bookings in Booking Listing page
          and if you are using paid versions also screenshot of Booking > Resources page
          and send the link to your page with booking form, where you are having the issue ?

          Please send all this info to support @ wpbookingcalendar.com

          Thank you.

  8. Hello,
    I'm a young french student (sorry for my english)

    I'm using Booking Calendar. I also use Booking Manager to import my schedule to Google Calendar
    I'd like to find a way to do it "automaticaly".
    I heard about CRON script but I don't really know how does it work.

    • Hello.

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb, Booking.com, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  9. Hi,
    Thanks for the answer.

    Where can i find the "server administration panel" ?

    Regards

    • Hello.
      Please contact about this to support of your hosting company, where your site is hosted.
      Kind Regards.

  10. Key for calendar Pending bookings and Booked block colors swapped in version 2.0.12

    partially booked days are showing as yellow with the clock the key says booked is yellow without the clock and partially booked should be blue with the clock please see example at https://pewseyvalelivery.co.uk/arena-booking/

    Thanks

    • I can easily swap this with some custom CSS but wanted to make you aware of the issue as I believe it is a bug in the css formatting of the calendar?

      • Hello.

        You need to open the Booking > Settings General page and set as checked this option "Do not change background color for partially booked days" at the calendar section.
        Kind Regards.