Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Is the 2-month timeline view not available if you only specify one resource?

  2. Hi,
    I have a Booking Calendar Business Medium (1 site usage) and want to upgrade to Booking Calendar Business Large (1 site usage) .
    What I have to do?
    Regards

    • Hello.
      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

      • Hi,
        If I click on “Upgrade” menu item I receive a blank page
        There is no error if I use Chrome Inspect

        What can I do?

        • Hello.
          Please contact support @ wpbookingcalendar.com about this issue and we will send direct link for making upgrade.
          Kind Regards.

  3. Is there any way of showing the booking calendar on a page but restricting bookings to admin only? So only showing the booking form to admins?

      • Not quite what I need. What about having two calendars on one page? Or can a page show users their calendar with no booking form, with the booking form to be visible to admin only on that same page.

        In other words I do not want anyone to be allowed to book except admin, but I wish to be able to do it on a page not via admin-side.

        • Hello.

          Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

          But you can create the password protected page (it’s standard functionality of WordPress ) and inform password to your admin. So inside of this page can be the booking form.
          At other page you can insert the availability calendar only.
          Kind Regards.

        • OK, think I've done it in CSS. I added this to my functions.php in my child theme:

          function hide_booking_calendar_non_admin() {
          if ( !current_user_can( 'manage_options' ) ) {
          ?>'.wpbc_booking_form_structure .wpbc_structure_form {display:none !important;}'<?php
          }
          }
          add_action( 'wp_head', 'hide_booking_calendar_non_admin' );

          That way I can display the booking calendar but the actual booking form only displays to admin.

  4. Hi, hope you're all safe during this pandemic,

    We use your plugin on a client's website that is taking booking by itself but also importing booking from plateform like Booking, Abritel or AirBnB.
    My client has got a lot of cancellation on Booking, but we realise these booking synchronized on the website were not affected (they stay the same and still appear on the calendar like the period is booked, when they should be deleted).

    What can we do so booking cancelled (or changing statuses) on plateform we import are cancelled as well automatically on the plugin ?

    Thank you in advance for your reply

    • Hello.

      You need to activate at at the Booking > Settings > Sync > “General” page this option: “ Trash all imported bookings before new import ”, to move all previously imported bookings to trash before new import bookings. Its can resolve issue of updating deleted and edited events in external sources. Its work only, if you are using one source (.ics feed) for importing into specific booking resource!

      Kind Regards.

  5. Is it possible for the deposit option to be used when using the [visitorbookingpayurl] shortcode in an email, no matter how I set it up. Always wants to take full payment even though i've set the resource to be confirmed based on 10% deposit.

  6. For listing bookings by user and shortcode [bookingcustomerlisting] if it references email to find previous bookings after using the hashtag would it not be possible, if that shortcode was added to a user's profile page, to just list any booking that contained that email, without having to have arrived via the hash?

    • Hello.
      This shortcode can work, only if it’s accessed from the email link. This link have to have secret hash.
      Please check in help video about how to configure such shortcodes.
      Kind Regards.

      • Where is the code that produces the customer listing? Just wondering if I could edit that...

        • Hello.
          function that is relative to this shortcode is
          function bookingcustomerlisting_shortcode( $attr ){
          inside of this file {Booking Calendar Folder}\core\lib\wpdev-booking-class.php

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          Kind Regards.

  7. Pre-Sales Questions

    Hello, I'm interested in purchasing the plugin but have a couple of questions before I go ahead:
    - Using the Business Medium, can you take deposit payments?
    - We're planning on using this plugin to allow customers to book Wedding Cars (we have 10 available to book altogether). We'd like to charge an extra rate of $30 per 20 miles travelled in the car. Using the Advanced Costs functionality, could the user select how many extra miles they require and add an amount based on this? I saw in the demo that you can add "visitors" and "children" extra costs but can these be changed?

  8. Hi,
    I have this version Version 9.Business.Large.SingleSite.8.7.6.
    Is it possible for Admin to do recurrent bookings say for example on the 1st Monday of the month, 8-9PM for several months at the same time?
    If it is possible, can individual dates from this booking be cancelled by Admin.
    If there is a workaround to achieve this please let me know. Normal users are allowed to book up to 3 consecutive days on our system but only Admin should have the ability to make recurrent bookings as described in the example.
    Thanks for your help.

    • Hello.
      Unfortunately, such automate recurring bookings does not possible in the plugin.
      Visitor need to select each specific date in calendar, which he/she need to book. So you need to activate the "Multiple days selection" mode at the Booking > Settings General page in calendar section, for ability to select several different days by visitors.
      Please note, you need to activate also this option "Use time selections as recurrent time slots", if you want to use recurrent time to reserve several days. This means that middle days will be partially booked by actual times, otherwise the time in the booking form will be used as check-in/check-out time for the first and last day of the reservation.

      Admin can edit specific booking from the booking Listing page by clicking on "Edit" button and re-selection of dates, if its needed.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/
      Kind Regards.

  9. Hi,
    I have this version Version 9.Business.Large.SingleSite.8.7.6.
    Is it possible to specify for each room how many days a booking must be made in advance for that room before a booking is allowed?

    Sorry, I forgot to ask this together in an earlier post.

  10. Bonjour
    Pouvez-vous me dire comment paramétrer la réservation de tranche horaire avec la version gratuite du plugin.
    Exemple : je veux que le visiteur de mon site puisse réserver un créneau de 10h à 11h le 11 mai 2020
    Merci