Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Здравствуйте. Есть ли в плагине возможность добавлять пользователю на свой профиль свой календарь, где другой пользователь мог бы бронировать.
    Например: студент нашел преподавателя, и хочет забронировать у него урок. Предварительно оплачивает и бронь проходит.

    • Hello.
      1) Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.
      2) Probably you need to check the Booking Calendar MultiUser version.
      In Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/
      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/

      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

  2. Hello,

    We use the confirmation emails as invoices. It works well for all standard cases.

    However sometimes, the admin creates a reservation manually and would like to change price. Is there a way to define the price when creating a reservation ? "As is" it's not possible because admin sees the same form as clients.

    Thanks

    • Hello.
      You need to use [cost_corrections] shortcode in the booking form at the Booking > Settings > Form page to show field for entering cost only at the Booking > Add booking page in Admin panel.

      It’s available only in the Booking Calendar Business Medium or higher versions.
      Kind Regards.

        • Hello.
          It’s change the cost that is saved to the “cost” field at the Booking Listing page.
          Please note, if you activated the deposit option, so there is saved deposit amount. That is reason why it’s saved so.
          Kind Regards.

  3. Hello.

    Is it possible to make a comment/note to the booking when clicking approve? E.g. when I approve a request, I want to send a textmessage together with the confirmation saying “Thank you for your request, please note that the weather seems to be rainy”. How do I make this kind of comment/note to the customer?

    Thank you

    • Hello.

      Its possible,  if you will  approve the booking at the Booking Listing  page,  by  selecting specific booking,  and then clicking on "Approve" button at  the Actions toolbar,  and near this button,  in the "reason  of cancellation" field you can write your note. Its working also  for approving.
      In the Booking > Settings > Emails page in Approved email  template please use this shortcode:   [approvereason] or   [denyreason]

      Kind Regards.

  5. Hi, we are using Business Small SingleSite 8.6
    is it possible to show a front-end daily timeline with all booked slots (only a few out of all our ressources) and only anonymously? I don't want people to see all our backend-information (so e.g. the name of the booker) and not the further booking details like email / remarks / etc. It seems possible with "Booking Manager" when exporting to external sites, but I don't find a way to do this on-site.
    I have tried the shortcode [bookingtimeline type='1,2,3,4,5' view_days_num=1 header_title='All Bookings' scroll_day=1] but this still gives me the name of the booker.
    Also: Can I have a day-picker in a timeline-page?

    Thanks,
    Frank

    • Hello.
      1) You can deactivate to show the booking details at the Booking > Settings General page in Timeline section.
      Be sure to use latest update 8.7.6
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) Unfortunately it’s does not possible to use datepicker in the timeline.
      Kind Regards.

      • Hi there,
        is it still not possible to have a day-picker in bookingtimeline shortcode? I want to show the hourly occupation of rooms in a day view but I can only move one day forward or back with the arrows.
        Thanks
        Frank

        • Hello.
          Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
          We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

  6. Hello,

    Is it possible to let your customers only book until 2 days in advance (so they can't book on the day of the appointment)?
    If yes, how?

    • Hello.
      Yes, it’s possible. You need to configure the option “Unavailable days from today” and set value 2 days. You need to configure it at the Booking > Settings > Form page in availability section.
      Kind Regards.

      • Thank you! This was really helpful

        Kind regards 🙂
        Bianca

  7. I'm looking to add an upload field to one of my forms that is required for registration. I'm not seeing an upload option in the tag generation. Does an upload field exist?

    • Hello. 

      Booking Calendar does not support the upload or attachments during booking process. Sorry.
      If you need that visitor upload some file during booking process,  then  please configure in the email template (that  sending to the visitor,  after  visitor made the booking) some link to the secret page,  where will be exist  some form for uploading files.

      For uploading files, please use some other plugin, then  just  insert  into  that  "secret" page some form  for ability to upload file by  your visitor.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/ 
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding. 
      Please watch more useful video  guides here https://wpbookingcalendar.com/help/ 

      Kind Regards. 

  8. I'm having a problem with valuation days - I'm on the middle license.

    I have a season filter set up for five days from 27/7- 31/7 and another filter set up for 3rd August 2020 - 7th August 2020.

    The normal price is £33 per day, but I would like it if they book a full week - five consecutive days that the price is £150.

    In valuation days I have tried two different scenarios (separately) but neither of them work, I've tried
    1) Together 5 days =£150 £ for all days in the season - but if I book five days in either week (different seasons) they see the £150, when they should only see £150 if they book five days in the same season.
    2) For 5 day = £30 per 1 day in the season - but when I book five days it shows the standard price of 5 x £33

    Neither of these options are working, and yet I am convinced I've set them up correctly. When I test I have all other valuation days unticked so only the one i am testing.

    • Hello.
      Usually the first configuration is correct. But here is limitations from using of “Valuation days”: https://wpbookingcalendar.com/overview/#valuation-days

      "Valuation days" can apply for any days. Or in case if you need apply it to specific season, then it can depend only from the belonging "check in day" to specific season. Its means that, if you select 2 weeks, the "Valuation days" can apply costs only depending from the check in day belonging to specific season, even if some other days belonging to other season. In other words, if you will have the days selection with season intersections, then you can have an issue with "Valuation days". Basically "Valuation days" is useful, in case, if you need to set some discount or higher cost depend from the number of selected days. For example if visitor select 7 or more days, then booking will have 10% discount, etc...

      • I understand what you are saying but logically that doesn't work.

        How would you apply a discount to five consecutive dates booked in one season? I don't understand why you would give someone a special price if days are booked outside of the season.

        • Hello.
          For such season (if you have only 5 days in such season), you can define as start day of selection specific day at the beginning of this season and ability to select only 5 days. In other words you will be able to select only these 5 days during this season.
          Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection

          Read more about this configuration here (at options parameter section) https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options-condition

          Otherwise its Does not possible to co figure “Valuation days” Together with seasons on some other way.
          Kind Regards.

          • There are only five days in a season, if they book a couple of days it is one price but if they book all five days it is discounted - can I not do this?

            • Hello.
              You can do this for any seasons, or only if selection will start with check in day in this season.
              So you need to configure it like this:
              Together 5 days =£150 if check in day in "Your season"
              Kind Regards.

              • This is what I have done. I've said Together 5 days - £150 in 'season'

                But if they choose one of the days from another season it still applies the discount.

                I would like it so that they only get the discount if they choose five days in the current season.

                • Hello.
                  Unfortunately it’s does not possible by default.
                  You can try this trick.
                  You need to have that the season ended before 4 days to start of new season. So you will have 4 days that does not include into the season, before days of other new season.
                  Because “Valuation days” can depend from belonging to the specific season of only check in days.
                  Kind Regards.

  9. Good morning
    I need an information. I would like to know if it is possible to enter multiple bookings at the same time? If it is possible which function devotion?

    • Hello.

      Unfortunately, if you are need to make the several specific number of bookings per the same timeslot at same date in SAME CALENDAR, its does NOT possible in any versions of Booking Calendar. Sorry. Please check my suggestion bellow.

      A) The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      In lower versions of Booking Calendar possible to make bookings only for restricted timeslots.

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here http://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: http://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      B) If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here http://wpbookingcalendar.com/overview/#capacity

      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation). Please read more info about the booking resources and how to configure them here http://wpbookingcalendar.com/help/booking-resource/

      We highly recommend to check this article about different configuration of capacity and availability http://wpbookingcalendar.com/faq/capacity-concept/

      _____________________________________________

      Suggestion! I can suggest that you can create the booking resource with specific capacity in Booking Calendar Business Large version for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.

      And only after that select the date and fill the booking form. Its can be look like this: http://bm.wpbookingcalendar.com/select-resource-2/
      ___________________________

      Kind Regards.

  10. I am just getting my head around Booking Calendar Business Medium and accidentally deleted the resource all the bookings were attached to. Is there a way to get a resource back or to move bookings to a new resource?

    I have tried to recreate the resource but it adds them as incrementally higher numbers.

    Thanks,

    Adrian