Support Archive (5)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  2. Hello,

    we have a Problem with the tooltips of the calendar.

    Our customer uses the booking-plugin for conference-room reservation. One could book three different timeslots and the booked timeslots should be displayed in the tooltip. Sometimes there are three dots at the starttime or the endtime which is not what we expect to see.

    Here is an Image: https://ibb.co/JmbKdCr
    And here ist the Link to the Page: https://tagungszentrums4.de/tagungsraeume/raum-erdwaerme/

    The given example is for a room that could be divided into two smaller rooms. Therefore the bookings of the two split-parts of the room are considered in the shortcode for the big room:

    [booking type=5 form_type='erdwaerme' options='{calendar months_num_in_row=1 width=100% cell_height=45px}' aggregate='6;8']

    WordPress 5.4.2–de_DE
    Booking Calendar Version 9.MultiUser.SingleSite.8.7.6
    PHP 7.3

    Could you please help us to show the correct time ranges in the calendar popups?

    With kind regards

    Alex

    • Hello.
      1) The three dots (...) at the starttime or the endtime is means that this date booking from the midnight to specific time, like "00:00 - 14:00" it the same as "... - 14:00",
      or from specific time to midnight, like "15:00 - 24:00" it the same as "15:00 - ...".

      2) If you can book some already booked timeslots, and do not see the previos bookings, so then please check this info.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s)". This option must be unchecked. If its checked, please uncheck it and update the settings.
      This option "Use pending days as available" must be unchecked, as well.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      3) Here is example of booking separately rooms and entire house (all rooms). Please note, all such separate properties will be have the separate booking forms with calendars at front-end side of your website. Its means that you can book entire house, or specific room at separate booking form.

      So in case if you want to show as unavailable some dates or times in all calendars (booking resources) if some booking was made in only one calendar (booking resources), so then it’s possible to configure it with “aggregate” parameter in the Booking Calendar shortcode ( its possible in all paid versions of Booking Calendar).

      Please check more about " aggregate " parameter in the Booking Calendar shortcode here: https://wpbookingcalendar.com/faq/shortcode-booking-form/
      This parameter make the dates in calendar unavailable if these dates was booked in some other booking resources.

      Example of your configuration :

      Booking resources at the Booking > Resources page:
      - House ( ID = 3 ) - Room #1 ( ID = 4 ) - Room #2 ( ID = 5 )
      And you need to insert the Booking Calendar shortcodes like this
      House [booking type=3 aggregate='4;5' ] - Room #1 ( ID = 4 ) [booking type=4 aggregate='3' ] - Room #2 ( ID = 5 ) [booking type=5 aggregate='3' ] ....
      If some Room will be booked for specific date(s), this dates will be unavailable in House calendar.
      And if House will be booked for specific date(s), so in all Room s (booking forms), these dates also will be unavailable.

      Its means that you will be have several separate different calendars !
      Kind Regards.

      • Hello,

        thank you for your quick reply!

        1. The three dots (...) at the starttime or the endtime is means that this date booking from the midnight to specific time, like "00:00 - 14:00"

        I checked the bookings on the certain dates and saw that none of those begin on one day and end on another. All our bookings have their start and end time at the same date.

        2) If you can book some already booked timeslots, and do not see the previos bookings, so then please check this info. If you do not see the booked dates ...

        I checked the mensioned points and everything is exactly like you suggest. There is no caching Plugin involved.

        What i discovered was, that the calendar in the WordPress Backend does not show the same booking-states like in Frontend. It seems to me, that the "aggregate" argument is not considered. Could this be possible?

        3) Here is example of booking separately rooms and entire house (all rooms)....

        The configuration was already like in the example so no changes had been necessary.

        Still there are those three points in some of the booking-Tooltips.

        I did some debugging and found in /core/lib/wpdev-booking-class.php Line 162, that the sorting of the bookings is okay. Some lines after that, there is a call to "apply_bk_filter('get_bk_dates', ... " which changes the ordering of the bookings. I see there some suspicious things like a booking in december followed by a booking in august which is marked with three points in the tooltip. If you want, i could provide anonymized test-data.

        Except for debugging, the plugin code itself was not changed at all by me.

        With kind regards

        Alex

        • Hello.
          If you are using Rhett aggregate parameter, and there some intersected bookings, so it’s can be a reason for issue.
          Please remove the aggregate parameter and test it.
          Kind Regards.

          • Hello,

            thanks for your help! I've tested it and if i remove the aggregate parameter in the shortcode, the tooltips with three dots dissapear.

            Kind regards

            Alex

            • Hello,

              do you have another idea here because my customer needs the aggregate parameter. Customers must see all bookings in the big room and the two split parts in one calendar. We discussed to use three separate calendars for the bookings but that would be too complicated for the enduser.

              Is there a Way to show all three booking calendars (Big room and two split rooms) on one calendar widget and have tooltips for the single days showing the booked times without those three dots (...) ?

              Thank you.

              Alex

              • Hello.
                Unfortunately, such functionality "...Way to show all three booking calendars (Big room and two split rooms) on one calendar widget..." does not possble in the Booking Calendar. Sorry.
                Kind Regards.

  3. Hello,

    we have a Problem with the coloring of the days in the calendar. The color red for completely booked days is never shown.

    Our customer uses the booking-plugin for conference-room reservation. One could book three different timeslots. If the complete day is booked, it should be colored red. Here are the two constellations that should lead to a red day-color:

    8:00 - 17:00 + 18:00 - 22:00
    8:00 - 12:00 + 13:00 - 17:00 + 18:00 - 22:00

    Neither of them makes the day red.

    Here is an Image: https://ibb.co/HzthbJ0
    And here ist the Link to the Page: https://tagungszentrums4.de/tagungsraeume/raum-erdwaerme/

    The given example is for a room that could be divided into two smaller rooms. Therefore the bookings of the two split-parts of the room are considered in the shortcode for the big room:

    [booking type=5 form_type='erdwaerme' options='{calendar months_num_in_row=1 width=100% cell_height=45px}' aggregate='6;8']

    WordPress 5.4.2–de_DE
    Booking Calendar Version 9.MultiUser.SingleSite.8.7.6
    PHP 7.3

    Could you please help us to display fully booked days in red?

    With kind regards

    Alex

    • Hello.

      Day can be marked as fully booked (red color) only in you are using the single day selection mode, and range time selection field at the Booking > Settings > Form page WITHOUT CONDITIONAL FIELDS. In case if you are using conditional rules, like in this example: https://wpbookingcalendar.com/overview/#times-week-days (for setting different timeslots for the different days), its can be reason of not showing day as full booked!!!.
      System in this case load "default section of times" during loading of calendar, and mark days as fully booked based on default section of timeslots (that can be all booked).

      Also you have customized your calendar skin, its also can be reason of issue. Please try to set some default Booking Calendar skin and test it.
      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      P.S. Such time field "-@@00:00 - 00:00" is also not recommended in the rangetime field.
      Kind Regards.

      • Hello,

        i checked the settings and the Template and everything seems to be fine. There are no conditional rules in the template.

        I removed all the customized css and now there are a lot of red days in the calendar. Unfortunately the red marked days are not fully booked. Also there are fully booked days still marked in dark green (partially). This is very confusing to me. Could you please help me and explain that?

        With kind regards

        Alex

        • Hello.
          Red marked days, in your calendar, here https://tagungszentrums4.de/tagungsraeume/raum-erdwaerme/
          (for example 20 of July) is means that all your time-slots for this date, was booked:
          08:00 - 12:00 13:00 - 17:00 18:00 - 22:00 08:00 - 17:00

          Or do you have some available timeslots for the 20 of July ?

          2) And your calendar skin is still customized, its not the original. But in any case, let check point #1, firstly.
          3) Please remove this option "-@@00:00 - 00:00" from the range time shortcode at the Booking > Settings > Form page.
          Kind Regards.

          • Hello,

            the 20th of July currently is not red and it has availabilities on that day (8:00 - 13:00).

            2) I test everything on a local test system to keep the customer website clean. Do you need to see my changes?

            3) Here is the shortcode:
            [select* rangetime "-@@-" "08:00 - 12:00@@08:00 - 12:00" "13:00 - 17:00@@13:00 - 17:00" "18:00 - 22:00@@18:00 - 22:00" "08:00 - 17:00@@08:00 - 17:00"]
            As you can see, there is no "-@@00:00 - 00:00" in it.

            Thank you for your help.

            Alex

            • Hello.
              20th of July is not read because (currently after testing), I can see only such booked times-slots there:
              13:00 - 17:00 18:00 - 22:00
              so other timeslot 08:00 - 12:00 is still available.

              2) Try to use this
              [select* rangetime "08:00 - 12:00@@08:00 - 12:00" "13:00 - 17:00@@13:00 - 17:00" "18:00 - 22:00@@18:00 - 22:00" "08:00 - 17:00@@08:00 - 17:00"]

  4. Can I set a minimum price? For example, if each night costs 200 euros, but I will not accept a payment smaller than 1000 euros, even though the customer only stays for two nights. I do not want to force the customer to stay 5 nights (5*200=1000 euros), he can stay for just two nights, but he will have to pay 1000 euros.

    • Hello.
      Unfortunately, such minimum cost definition, without restriction of minimum number of days selection, does not possible in the plugin. Sorry.
      Kind Regards.

      • Not even some kind of code in the form that says "IF price<1000 THEN price=1000", that just displays on the screen? I invoice all my clients, so all I need is for the price to show on the webpage.

        • Hello.
          You can try to make this fix.
          Please open this file ../{Booking Calendar Folder}\inc\_bs\biz_s.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          $summ = apply_filters( 'wpbc_booking_cost_custom_round', $summ ); // $security_deposit = 500; // $summ = $summ + $security_deposit; return $summ;

          and replace it to this code:

          $summ = apply_filters( 'wpbc_booking_cost_custom_round', $summ ); // $security_deposit = 500; // $summ = $summ + $security_deposit; if ( $summ < 1000 ) { $summ = 1000; } return $summ;

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

          Kind Regards.

          • Thank you for the code. But I have my system set up in such a way that the only place that price is shown is in the email that goes to the customer. Is it possible to do the same with [original_cost_hint], as that would show the right price (if <1000 then 1000) right beneath the calendar?

            • Hello.
              Please open this file ../{Booking Calendar Folder}/inc/gateways/page-gateways.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              $total_cost_of_booking['original_cost'] = number_format( floatval( $params['cost'] ), wpbc_get_cost_decimals(), '.', '' ); //FixIn: 8.4.4.3 //FixIn: 8.3.2.1 $total_cost_of_booking['original_cost_hint']= number_format( floatval( $total_cost_of_booking['payment_cost_hint'] ), wpbc_get_cost_decimals(), '.', '' ); //FixIn: 8.4.4.3 //FixIn: 8.3.2.1

              and replace it to this code:

              if ( floatval( $params['cost'] ) < 1000 ) { $total_cost_of_booking['original_cost'] = number_format( 1000, wpbc_get_cost_decimals(), '.', '' ); } else { $total_cost_of_booking['original_cost'] = number_format( floatval( $params['cost'] ), wpbc_get_cost_decimals(), '.', '' ); //FixIn: 8.4.4.3 //FixIn: 8.3.2.1 } if ( floatval( $total_cost_of_booking['payment_cost_hint'] ) < 1000 ) { $total_cost_of_booking['original_cost_hint'] = number_format( 1000, wpbc_get_cost_decimals(), '.', '' ); //FixIn: 8.4.4.3 //FixIn: 8.3.2.1 } else { $total_cost_of_booking['original_cost_hint'] = number_format( floatval( $total_cost_of_booking['payment_cost_hint'] ), wpbc_get_cost_decimals(), '.', '' ); //FixIn: 8.4.4.3 //FixIn: 8.3.2.1 }

              2) Please open this file ../{Booking Calendar Folder}/inc/_bm/wpbc-m-costs.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              $summ_additional_hint = $summ_total - $summ_original; $summ_additional_hint = ( $summ_additional_hint < 0 ) ? 0 : $summ_additional_hint; //FixIn: 8.6.1.5

              and replace it to this code:

              $summ_additional_hint = $summ_total - $summ_original; $summ_additional_hint = ( $summ_additional_hint < 0 ) ? 0 : $summ_additional_hint; //FixIn: 8.6.1.5 if ( $summ_original < 1000 ) { $summ_original = 1000; }

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
              Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
              Thank you for understanding.
              Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  5. Hello,

    I'm using MultiUser developer version of your plugin. I upgraded from bussiness medium as I wanted to have calendars seperated from each other. After upgrading I noticed that I can only give permissions to one regular user. Before upgrade I gave my employes seperate wordpress accounts so they can have access to calendars...now they need to share one account, because there is only one user assign to calendar...Is there any way to give access to more than one user without giving him Super Admin?

    • Hello.
      Of course it’s have to be available in the Booking Calendar MultiUser version for “regular users” to have independent calendars and own booking admin panel.

      Please note, that the each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo.

      You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/

      Please test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/

      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.

      • Thank you. I checked the video and saw that you can make someone owner even tho they are only regular user. My question is that if there is possibility to set more than one user to that calendar. For example, in the video there is owner 1, owner 2 etc. Can I make owner 4 that would have access to both owner 1 and owner 2 calendars while being regular user and without taking permission (access) from owner 1 and owner 2?

        • Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
          Kind Regards.

  6. I paid the Large Business, but I don´t have the "max visitors" option on the resources.
    Please Help me.

    • Hello.
      You need to activate the “ Set capacity based on number of visitors” option at the Booking > Settings General page in advanced section.

      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

      • Thanks very much! and sorry for not check the article before.

        Kind regards.

  7. Hello!

    We ask our clients to pay a 50% deposit if the date is more than 7 days in the future. This feature works great, clients get asked for the 50% deposit and get send to PayPal where they can pay that balance. Our problem is, how do we automatically send out emails that ask the client to pay for the remaining balance? Ideally with a link to our payment gateway?

    Is there a way to automate that in Booking Calendar?

    Thanks in advance,
    Thilo

    • Hello.
      Unfortunately, automatically, its does not possible.

      The automatic sending payment reminders for the payment of balance cost does not available in the Booking Calendar.
      Its possible to send such payment request only manually. Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

      Here is little instruction about MANUAL sending payment request for payment balance (rest from the sum).

      Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/

      Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.

      At the admin panel (if you was activated deposit payment) at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:

      Total cost: $135.00 / deposit: $54.00, balance: $81.00 / - 11.11.2020

      If you are want to request from the visitor to pay THE SPECIFIC sum, you are need to make these steps:

      a) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
      b) Press the send payment request button to send the email with link to the payment form for the specific booking.

      Kind Regards.

  8. Hello,

    is it possible not to display the time slots that have already been booked in the booking form?

    Thanks.

    • Hello.
      1) In case, if you need to show such time-slot as available, so then please open the General Booking Settings page and in the "Advanced section",
      you can activate this option: "Allow unlimited bookings per same day(s)". Its will set all days and timeslots as available doe not depend from the status of the booking.

      2) Or instead of that option you can activate this option "Use pending days as available"..
      Its will set as available only pending bookings.

      3) In case if you do not want to show the mouse over tooltips, so then I can suggest to disable of loading Bootstrap library in Booking Calendar at front-end side. In this case, any popover tooltips (where usually showing booked times or times or availability will not show in Booking Calendar). So please open the Booking > Settings General page and in Advanced section click on " Show advanced settings of JavaScript loading " then set as checked this option " Disable Bootstrap loading on Front-End ". Click on "Save changes" button.
      Also please do not set this option " Disable Bootstrap loading on Back-End " as checked, because otherwise, will be some issues in booking admin panel

      Kind Regards.

      • Thanks for the reply.

        Maybe I was not very clear, I would need the user, when filling in the registration form, to view only the time slots actually available. The time slots that have already been booked I wish they did not appear in the form.

        Thank you.

        • Hello.
          Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
          Such timeslots in selectbox will be just grayed out (unavailable to select), if you are using the rangetime shortcode for the timeslots and single day selection mode.
          But such times still will be visible in the selectbox.
          Kind Regards.

  9. Hi,
    Is there any way to apply a different color to the first and the last selected days when making a day interval selection in the booking calendar ?
    Unfortunately the CSS classes are the same for every selected days so I cannot seems to target them.
    My client would like first and last day to be highlighted compared to all the dates in the middle to show exactly the check-in and checkout date.
    We are setup in backoffice as "day interval" and "dynamic day selection with 2 clicks".

    Thank you,
    Morgane

    • Hello.
      Currently it’s does not possible. Sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
      Kind Regards.

  10. Hey there!

    Is it possible to use your booking plugin as hockey hall booking plugin? Can the backend view be displayed for website visitors so they can see who has booked the time slot not only admin?

    • Hello.
      1) "... as hockey hall booking plugin".
      Its depend from the functionality that you need.
      You can check overview of different Booking Calendar versions at this page: https://wpbookingcalendar.com/overview/

      Also you can test live demos https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      2) At front end side possible to show the booking details in mouse over tooltip in Timeline view in paid versions of Booking Calendar .
      It’s the same view as in Calendar Overview page in Admin panel but in read only mode.
      Please note it’s does not the inline month view calendar where you can select the date(s) for booking.
      In timeline view it’s showing tooltip at the checking day of booking. Check it here https://bm.wpbookingcalendar.com/timeline/

      Also in the Booking Calendar Business Medium or higher versions you can activate this option "Show booking details in tooltip" at the Booking > Settings General page.
      Its will show booking details in usual inline month view calendar but only for the bookings that was made for specific timeslots.

      Kind Regards.