Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. How do I set the various email that go out to contain the content from a custom form? For example, all emails pull content from the short code [content], which is assigned to the Standard form builder. When I create and embed a custom form, it still pulls the content fields from the Standard form. Is there a way to figure out the custom form short codes? If so, how?

    Big thanks ~

  2. Hello,

    is it possible to have 2 different calendars where each will have different availability? For example I am an attorney working in two cities, in first city I work on Monday-Wednesday and in the second city I work on Thursday and Friday.
    I didn't find an answer in documentation.

    Thank you!
    Radek

  3. Hi,

    I have WP Booking Calendar working on my site. I take a €50 payment per booking but the payment is only taken after the booking has been confirmed. Is there a way to set it up so that the payment can be taken before the booking is confirmed?

    Thanks,
    Ed

    • Hello.

      Basically the payment form have to be showing, just after submitting the booking. If you do not see it, then open the Booking > Settings > Payment page and Be sure that this option “ Do not show payment form, after submit booking form” was unchecked. Also you need to activate at least one payment system at the Booking > Settings > Payment page and cost of the booking have to be higher than 0. Check your costs at the Booking > Resources page.
      Kind Regards.

  4. Hello,
    i bought your plugin and almost everything works.

    The only problem are the colors of the contact form that do not reflect the color legend (I would like to send you a screen to explain the problem, but I don't know how I can do it)

    Thanks for your help, Lisa

    • Hello.

      Just for do not have misunderstanding.

      In the Booking Listing page and in Calendar Overview page the pending and approved bookings can be showing only in 2 colors blue and orange.

      In the calendar at the front-end side the colors for the pending and approved dates can be different, and they depends from the selected calendar skin at the Booking > Settings General page in calendar section. Such colors do not the same as in admin panel in booking Listing page.

      If you want to change the colors in the calendar at the front end side, then you can follow this instruction :
      https://wpbookingcalendar.com/faq/change-skin-and-colors/

      Otherwise Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

  5. Hello,

    Is there a possibility to have an overview on the website of all the bookings that have been made?
    It's for our own employees to see which workroom is still available.

    Thanks for your help,
    Martijn

  6. I'm curious if there is a way to set up dynamic email mapping based on the location. I have several locations that I use on my site and would like to route the booking email to the site managers ( not all of them ). Is this possible?

    • Hello.

      In case,  if you need to have the different emails for the different booking resources so then  you need to  check  the  BookingCalendar MultiUser version. 
      In this version each activated regular user can have their own booking admin panel and can configure their own emails. 
      So here different emails relative to  specific WP user,  and each  such  user  can have their own booking resources. Its means that  different booking resources will have different emails.
       
      Selections of booking resources can look  like here https://bm.wpbookingcalendar.com/select-resource/ 

      Here is more info about this version. 

      In the Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the BookingCalendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/ 

      Please test the live demo of BookingCalendar Multiuser version here: https://multiuser.wpbookingcalendar.com/ 
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/ 

  7. Hi,

    I wanted to check as we are finding most people seem to have no problem with the payment link in the email for the payments but there are a random few who say the payment link won't open for them. Is there another way to send them the link to pay their invoice?

    We're using Stripe for payments.

    Any assistance here would be helpful.

    Thank you.

    • Hello.

      May be there is issue that the link is not showing as hyper link in the emails ? If yes, then instead of this configuration:
      Please make payment on this page: [visitorbookingpayurl]
      Please use configuration like this:
      Please make payment on <a href="[visitorbookingpayurl]" rel="nofollow ugc">this page</a>
      at the Booking > Settings > Emails page in Payment request email.

  8. Hello! I have Booking Calendar Personal. Is there a way to save page URL and/or page title on the booking fields that are saved on backoffice and sent by email? Like in CF7 you just place the shortcode [_URL] and form sends URL data. Thanks

    • Hello.
      In the emails at the Booking > Settings > Emails page you can use this shortcode:
      [request_url] to show the address of the page (if any), where visitor make this action.
      Check HELP section at the Booking > Settings > Emails page, what shortcodes available for the email configurations.
      This shortcode available in the paid versions of plugin.
      Kind Regards.

      • Yes, it works on emails, thank you. But it would be really important to save this data in backoffice. In this project we have several event posts and instead of users choosing from a list of events that is always changing, they just fill the form on the event page, but booking data has to have page title or URL information.

        • Hello.
          By default it's does not possible. Sorry.
          But here is exist one trick in the Booking Calendar Business Medium or higher versions.

          You can create several different booking forms at the Booking > Settings > Form page for each of your page or post. And in each of such booking form you can statically enter such data.
          Kind Regards.

  9. My calendar has stopped displaying however I did not change anything. The page still seems to load ok, all the other form objects are there, just not the calendar.
    PHP 7.4
    Calendar version Business Medium Singlesite 8.1.1
    Wordpress 5.8.1 - Panoramic

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8.2
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

  10. Hi,

    I have Business large single site 8.8 version, is it possible to have cost summarized in the booking form?

    Deposit plus full cost of booking?

    • Hello.
      You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      Kind Regards.

      • Seems like my version doesn't have the shortcode generator, also when I use [cost_hint] it doesn't show a total value of the selected days, only for one day.

        • Hello.
          Please be sure that you have deactivated the using simple booking form at the Booking > Settings > Form page in the toolbar, if you are using the Booking Calendar Business Medium or higher versions.
          Kind Regards.