Support Archive (6)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi,
    I would like to ask you how can I set this option in my existing booking calendar:
    I need automaticaly add one day (servis day, cleaning etc.) between check-out and check-in.
    Is there any possibility to set up?
    I use Business Medium SingleSite version.
    Many thanks for answer.
    Rene

  2. Good morning gentlemen, how do I configure for two hosting using the same calendar.

    Today when I reserve the date for one of the accommodations, the date is already blocked, but for the other accommodation I would still have daily rates available, how can I solve this?

  3. Hi,

    Is it possible for the submit form button to just take the user straight to checkout?

    • Hello.
      By default it's does not possible.
      But in the Stripe payment system (if you are using it) you can make this fix, for having auto redirection.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/stripe_v3/wpbc-gw-stripe_v3.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      $is_immediate_redirection = false;

      and replace it to this code:

      $is_immediate_redirection = true;

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  4. Welcome;
    I have purchased from you [cutted]
    - Booking Calendar Business Small
    I have a problem with the correct language for the button that is generated by the plug-in for the "Visitor's booking manage form"
    I need that the button is not called "Change Your Bookings" but should be in Polish like: "Zmień swoją rezerwację"
    Please support me in correcting this translation in the form because for the local area it may not be understandable and I would like to launch the site with your plugin as soon as possible.
    I am counting on your quick support.

    Regards
    Michał Staciwa from Poland

    • Hello.
      Please try to select the "Local" translation at the Booking > Settings General page in "Translation" section and then test it again.
      Please be sure that your locale was defined as pl_PL
      Otherwise send screenshot of your issue and send the link to your page with booking form, where you are having the issue.

      Please send all this info to support @ wpbookingcalendar.com
      Kind Regards.

  5. Hi, I'm using Version 10.Business.Medium.SingleSite.9.4.1 but I'm unable to see any of my resources including the predefined ones that come with the plugin. Can you please advise?

    • Hello.
      Please be sure that you have logged in as administrator, then open the Booking > Settings General page in "Plugin Menu" section (at the right side of the page) and be sure that minimum permission for "Resources" menu has been set as "Subscriber"

      Then open the Booking > Resources page, and recheck your booking resources. If you do not see them there, then it's means that someone was deleted your booking resources. You need to create these booking resources again at the Booking > Resources page, and then reinsert the Booking Calendar shortcodes for these new booking resources into the posts or pages.

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      Kind Regards.

  6. I have input all the settings as required into paypal and yet it is still not returning to the website correctly. Also, the instructions used on the plugin for how to do this are out of date. If you go in to your account settings IPN is not a listed setting anymore.

      • The issue I am asking about above is different to the previous one which is why I started a new post and asked a different question. I am using the paypal standard, in testing it all works correctly until the point where paypal is meant to redirect back to the website. It takes me to an error page.

        I have input all the settings as required into paypal and yet it is still not returning to the website correctly. Also, the instructions used on the plugin for how to do this are out of date. If you go in to your account settings IPN is not a listed setting anymore, you have to physically search for the settings and when they are shown it doesnt give you the same set of options as your instructions ask to be input.

        • Hello.
          Please note, in PayPal standard, when visitor made the payment for redirection back to your website, visitor need to click on the "Return to website" link.

          Also firstly redirection s making to the https://../{Booking Calendar Folder}/inc/gateways/wpbc-response.php?payed_booking=... page and only after this redirect to the "Thank you" page, that you have defined at the Booking > Settings > Payment > PayPal page.

          So please be sure that you have access (and not denied at your server) access to this page : https://../{Booking Calendar Folder}/inc/gateways/wpbc-response.php

          P.S. Thank you about info about instruction.
          Kind Regards.

          • I'm sorry but what you have written makes no sense. Even you select return to merchant it sends you to an error page.

            I have been using this plugin for a year on the free version and found it to be great, now we've paid for it it's become impossible to use.

            There must be more straightforward instructions of how to successfully link paypal?

            • Hello.
              > …sends you to an error page.
              Can you send URL of what exactly error page it’s redirected ?

              Also please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
              Thank you.

              • Also send the link to your page with booking form, where you are having the issue.
                Thank you.

  7. Üdvözlöm!
    Kétféle foglalási naptárt szeretnék létrehozni, a két különálló apartmannak. Hol lehet a két erőforráshoz külön űrlapot létrehozni? A személyes csomagot vettem meg. Köszönöm a választ!
    Üdvözlettel: Anita

  8. hello.
    Hello!
    I bought the personal package, how can I make two types of booking calendars for the two separate apartments? Thanks for the reply! Hi. Anita

  9. Emails sent to Admin for Booking approval do not interpret line breaks as HTML as follows:

    You need to approve new reservation Sea Mist Goolwa for: December 11, 2022 4:00 PM, December 12, 2022, December 13, 2022, December 14, 2022, December 15, 2022, December 16, 2022 11:00 AM Person detail information:

    Please advise.

    • Hello.
      Please open the Booking > Settings > Emails page, and switch from the Visual to Text view mode, then reconfigure the email templates.
      Probably some HTML tags was messed in your configuration.

      Otherwise probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

  10. Hi,

    I have a Business Medium license. I want to offer 2 times slots (AM & PM) for some days of the year and for the others days, just a whole day reservation.
    How should I program my calendar in order to do that?