Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi, tried to set up a booking form that books a minmium of 7 days for each booking using the Day Range feature on business medium.

    The code is below, but when a booking is made it does not auto select 7 days minmium?

    Also is it possible to have this effective for January, Febuary only and at all other times flexible
    Finally what about setting a check-in on Saturday for a min of 7 days?

    Please do advise, thanks in advance.

    days_select_count= 7; // Number of days selections for the range days selections with 1 mouse click.
    range_start_day= -1; // Start day of range days selections using 1 mouse click is any day of week
    days_select_count_dynamic= 7; // Min. number of days selections for the range days selections with 1 mouse click.
    range_start_day_dynamic= -1; // Start day of range days selections is any day of week
    wpdev_bk_is_dynamic_range_selection = false; // Activate the range days selections using the 2 mouse clicks
    is_select_range = 0; // Deactivate the range days selection using 1 mouse click
    multiple_day_selections = 0; // deactivate the multiple days selections
    bk_max_days_in_range_slections = 365; // Maximum days selection in range selections
    var bk_discreet_days_in_range_slections = []; // set the specific number of days selections

    [booking type=9 nummonths=1]

    Here's the page: https://74.208.70.104/blog52691/0dgdm46qb052691/places/easterleigh-cottage-cotswolds/easterliegh-cottage-book-now/

    Thanks in advance
    Dipak.

    • Hello.
      1) You are using old version of Booking Calendar 5.3. Please update it to the latest update 5.4.2
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      2) then just activate the range days selection mode using 2 mouse clicks at the General Booking Settings page in calendar section for your regular type of days selection.
      3) Create the season filter for the "Janyary and February" at Booking > Resources > Filters page.
      4) Then configure the different type of days selections for these season filter in the "option" parameter in the booking shortcode.
      Please read more about this here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/#booking-options
      You do not need to use that JavaScript code before booking shortcode.

      Its can look like this:
      [booking type=9 nummonths=1 options='{select-day condition="season" for="High season" value="7-28"},{start-day condition="season" for="High season" value="6"}']
      Kind Regards.

      • Hi, installed the update for the booking calender. thanks for sending the link. But the WordPress still says it's verison 5.3 and not 5.4.2 as per downloaded file. Any ideas as to why the WordPress is showing the wrong version?

        Also is it possible for 2 resounces to share 1 calender. For example. There are 2 flats in a property. Both sleep 4 each, but it is possible for someone to book both flats to sleep 8 or book 1 flat only to sleep 4.

        Is this possible?
        Regards
        Dipak.

        • Hello.

          1) It's seems that you make update incorrectly and use still the old version. Please try to update it again, and please use the instruction about upgrade from the email, where was link for downloading new update.

          2)Probabaly you will be need to have the several bookings for the same full date, then please check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). At this version possible to set capacity of the booking resource, that date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But in this version possible to make bookings only for FULL date, not a time slots (time slots in this version only record data in DB, but not play any logic in booking).
          Please note, in this version you can set the capacity per booking resource (calendar) and not the specific dates. Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/

          You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
          Kind regards.

  2. Hi

    I make a lot of try, but when I booked a reservation on my website, I did'nt receive any mail. My client didn't receive and me neither.

    May I have forget something? I change parameters in differents emails, but nothing is working

    Thanks for your help

    Alice

  3. Hi there,

    Thank you very much for this nice plugin. I'm having the personal version installed, and it works nicely except one small issue.

    I'm running a car rental website and it requires customer to fill in both rent date and return date, which will need two calendars. The problem is that I really want to have multiple calendars in a single booking form. However, in the settings -> Fields page, it prompts "Important! You can use this shortcode([calendar]) only once in the form." Is it possible to include multiple calendars in one form?

    Thanks for your help!
    Andrew

    • Hello.
      Yes, unfortunately, its does not possible to have the 2 calendars in the same booking form.
      You can activate the "Multiple days" selection mode at the General Booking Settings page in Calendar section, and let your visitors to select 2 dates in the same calendar. 1 day for check in date and other for check out.
      Kind Regards.

  4. Hi there,

    We are using your plugin on cityswish.com and it's great!
    Unfortunately yesterday someone made a booking and paid and we received the confirmation email as well as the payment but we could not find the booking on the booking system?? WEIRD!

    Can you advise what has happened and give us some help to try and retrieve it?

    Thanks,
    Lily

    • Hello.
      1) if you know ID of booking, then you can search it at the Booking Listing page at top right side form. Or you can reconfigure filters parameter at filter tan to show all bookings.
      2) If you still do not see it, then probably this booking was canceled. And in this case you need to create this booking manually again at the Add booking page by using the data from that email.
      The reason, why its was canceled can be that some administrator cancel it by accident, or you are having "auto cancel pending bookings that have no successfully paid status after specific amount of time". It's at the general booking settings page. It's can be that you do not configured IPN (for PayPal) and Bokking Calendar does not know the payment status of that booking. Or if you do not use PayPal, customer just do not clicked on the "return link to your website" from other payment system, and that's why plugin does not know about the status of booking. If you do not approve this booking manually, then it's can be auto canceled after specific time, if this feature is active in your settings.
      Kind regards.

  5. Hi,

    I am trying to get the search availability to work but cant get any search result.

    I have created a page with search form (only use from and to date). I don't redirect to any other page (use Ajax).

    I have created a page with a booking form and reset the search cach. It show two pages. The resource is available and has no bookings.

    Any idea?

    Regards
    Janne

    • Hello.

      Please be sure that you inserted the booking forms for the (single or parent) booking resources into the different pages.

      Also if you selected more than 1 visitors in the search form for the search, then please check here https://wpbookingcalendar.com/help/booking-resource/ how the different configurations of the booking resources and availability (at the General Booking Settings page in Advanced section) apply to the search results.

      If you still do not have the search results, you can check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-search-results/

      • Hi and thank you!

        Booking form is inserted
        I don't use no of visitors (either the resource is available/booked on a specifi date)
        I hope that the availability is based on the actual booking situation?
        I have turned of caching on the site.
        Still no search result.

        It might be that I have a page which is build dynamically based on a Formidable view. There I list all objects with the corresponding calender view. That is on that page I would like to add the search for available resource and only show these that are not booked within a certain date interval. I hoped that you presented the search result based on the content in the booking database...

        Regards
        Janne

        • Hello.
          1) the number of visitors is required field. So plese include this field, may be just with one option "1". You can insert it into the DIV tags and set with CSS as not visible to the visitors.
          2) Booking Calendar is require that the booking forms was inserted into the published posts or pages. I do not sure what type of dinamic pages you are using. But please try to insert booking forms just in the usual posts to test first (you need to remove booking forms from the other dynamic pages). Do not forget to click on "Clear cache" button at the Settings > Search page, before testing search results.
          3) And be sure that you do not use any cache plugins, like "WP Super Cache". Please deactivate it. Or add the exception to the page with booking forms and search results page.
          Kind regards.

          • Hi and thanks!

            Then I have to solve it in another way since I don't have the renting objects stored in pages/posts.
            I use Formidable to store and/view entries (resources) and use the Booking calendar for booking purposes. Each entry in Formidable has a reference to the booking calendar resource id and this is used to show and book the right resource. But I don't have any solution to make a listing of all available resource at a given date period.

            What I actually would need is a shortcode that returns available/not available for a certain resource at a given date period based on bookings that is stored in the database.;-)

            Kind regards
            Janne

            • Hello.
              1) For showing availability you can use this shortcode:
              [bookingsearchresults]
              And in the URL you need to use parameters like this in this format: http://www.server.com/?check_in=2015-06-20&check_out=2015-06-21&visitors=1
              Or full list of this parameters looks like this:
              http://www.server.com/?check_in=2015-06-20&check_out=2015-06-21&visitors=1&bk_no_results_title=Nothing+found.&bk_search_results_title=Search+results..

              Its will show search results, like at this page: https://bl.wpbookingcalendar.com/search-results/?check_in=2015-06-20&check_out=2015-06-21&visitors=1&bk_no_results_title=Nothing+found.&bk_search_results_title=Search+results.

              Of course, you need to have the booking forms inserted into the different pages for the different single or parent booking resources and you need to clear cache at the Booking > Settings > Search page, before this testing.

              2) If you need to have some special return of available objects, in this case, you need to develop this request by yourself. The good start point to check how its works is inside of ../{Booking Calendar Folder}/inc/biz_l.php file in function show_booking_search_results.
              Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time. Thank you for understanding.

              Kind Regards.

              • Hi,

                Thank you very much for the information.

                Kind Regards
                Janne

  6. Hi Support,
    we're using the booking calendar (large) for a hotel. in calculating the costs per night we've noticed something strange: a very specific date is not calculated on cost calculation. That date is sunday 25th of october 2015. All other dates calculate normally, but when we include that specific date in a booking, that night is not calculated. Could you think of a reason why that would be?

    • Hello.
      Plese open the Booking > Resources > Cost and rates page and recheck by clicking on "Rates" and "Valuation days" button your settings that you configured them correctly.

      2) If you still have this issue, plese try to set cost per day at the general booking settings page. Update the settings.
      Then open the Booking > Resources > Cost and Rates page and click on "Valuation days button". Then remove all cost settings from there. Update the settings. Then switch back to the "cost per night" settings at the general booking settings page. Update the settings. Then open again Valuation days settings and configure them from begining. Update the settings.
      Then test it.
      Kind regards.

  7. Hi,

    We've got the small business personal edition and according to the feature list we are supposed to be able to do selected times bookings. But as you can see at http://www.facienda.se/boka we cannot. Why?

    Yours

    Patrick

    • Hello.
      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

  9. Hello,

    The plugin recently stopped working, after two years of working all fine. I can still book a resource, but info from "name" and "start time" and "end time" doesn't stick, so I always end up with a booking bar from 0:00 to 01:00 on the correct day, but no name. The calendar show the day as red, but no clock icon. What might have happened?

    Regards,
    Niclas

      • 1) I haven't changed anything, since it was working, and everything looks as it should.
        2) And just stopped working, and I don't really want to update. Will the new version work better with later versions of WordPress? Might a new update of WordPress be the culprit?

        Kind regards,
        Niclas

        • Hello.
          The email with update sent to your update. Please try to update it, relative to the instruction in that email. If its does not start to work, then please send link to the page with booking form, also please send screenshot of General Booking Settings page and configuration of your Booking form at the Booking > Settings > Fields page to the support @ wpbookingcalendar.com
          P.S. If you need, you also can update and WordPress.

          • Hello again,

            The update solved the problem. Thanks!

            /Niclas

  10. Team I'm building a directory of camping sites. How do I add 200 of them, as individual posts or is there a plugin that builds posts for me. Secondly do I manually have to add the booking button, finally if I want each property owner to approve their own bookings what version do i purchase

    • Hello.
      1) Probably you will need to create the individual posts for the each of them. And then insert the booking forms into those posts for the different booking resources . Unfortunately, I can not recommend some directory plugin, but you can search for someone at the WordPress directory.
      Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

      2) Yes. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/
      Also you can check here how to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/help/booking-calendar-shortcodes/
      Or read this post https://wpbookingcalendar.com/faq/insert-booking-shortcode-into-any-place-of-site/ how to insert the bookingshortcode using PHP code, if you want to automatize insertion of the booking shortcodes into the pages. But here you will be need to write your own logic in which post you need to insert booking form for what booking resource.
      3) In this case you need to check the Booking Calendar MultiUser version: https://wpbookingcalendar.com/overview/#booking-admin-panels
      In Booking Calendar MultiUser version each registered wordpress user can have own individual booking admin panel, where he/she can manage bookings and some own settings. But its possible to manage all these things only in the admin panel (not the front-end).
      In Booking Calendar MultiUser version possible that each registered wordpress user (your owners) have own individual independent booking admin panel, and can see and manage only own bookings and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Also please note, that the each owner (wordpress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. Please read more about the initial configuration of the Booking Calendar MultiUser version:https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      You can test the live demo of Booking Calendar Multiuser version here: https://multiuser.wpbookingcalendar.com/
      Admin Panel of Multiuser version (here you can test several admin functionality): https://multiuser.wpbookingcalendar.com/admin-panel/

      Kind Regards.