Support Archive

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  1. Hello,

    I am currently looking at options for booking calendars and have decided this would fit my needs perfectly.

    However I'm trying to implement this calendar into my WordPress site and the form is displaying, with legend key above it. But no calendar itself. I've attempted disabling all plugins but it still doesn't show. The page appears on a browser without any visual errors as documented on your support pages regarding Jquery so I weren't sure if it was that (does this error get generated somewhere within inspection tools?)

    What should I attempt to show this calendar.

    Kind Regards,
    Will

    • Sorry, forgot to add this

      WP Version: 4.0.5
      PHP Version: 5.4

      Plugins Include:
      Ultimate Coming Soon Page
      Nextgen Gallery
      Siteorigin Panels
      Contact Form 7
      Cyclone Slider 2

      • Hello.
        Please send the link to the page, where you are having this issue.
        I will check this and then try to help you to resolve this issue.
        Kind Regards.

          • Hello.
            You are having this JavaScript error at the page:
            Error: TypeError: jQuery(...).datepick is not a function Source File: https://www.ranawara.com/wp-content/plugins/booking/js/client.js?ver=1.0 Line: 274

            The info about this error exist at the troubleshooting section of FAQ: https://wpbookingcalendar.com/faq/loading-jquery-twice/

            In your case your actul theme (or some other plugin) is loading jQuery second time at th header of your page:
            <script src="//ajax.googleapis.com/ajax/libs/jquery/1.8.3/jquery.min.js"></script>

            Please open the header.php or functions.php file of your actual theme, find the line that load this jQuery version and remove it or comment.
            Then test it again.
            Kind Regards.

  2. Hello,

    I now got a paid version and I have the following questions before I will install it:

    1) It is possible to try it on our test site (I assume I hae to activate it 1st) and then remove it from test site and place on a customer site?

    2) We already have a free version installed. is there special procedure to install paid version, if there a free one available?

    • Hello.
      1) Usually single site usage version of Booking Calendar is possible to install only at one website.

      But if you need to use the Booking Calendar version at the test server before transfer to the live site, so yes its possible to make activation of plugin at the development site.

      But before transferring to the live site, you must contact us by email about it and delete the version from the development site.
      Its possible to make only 1 time such type of transfer.

      2) Please check here: https://wpbookingcalendar.com/help/upgrade-from-free-to-paid-version/
      Kind Regards.

      • Thank You, it works but as thought, it has disabled the jquery menu which my previous developer implemented. Now i've seen he didn't use wp_enqueue so time to start working through this :'(.

        Thanks for the fast turnaround in help, I've also learn't something today, and that's being able to see errors in the inspection tool!

    • Info:
      PHP Version: 5.3.28
      Custom Theme

      Add Full SVG Support Version 1.1.2
      Advanced Custom Fields Pro Version 5.2.6
      Akismet Version 3.1.2
      Contact Form 7 Version 4.2
      iThemes Security Version 4.6.13
      WordPress Post-Type-Archiv Links Version 1.3.1
      wp comment validation Version 0.2
      WP Google Maps Version 6.1.7
      WPML Multilingual CMS Version 3.1.9.7
      WPML String Translation Version 2.1.3

      • Hello.
        Its seems that you are having some mistake in configuration of the "Content of booking fields data for email templates ([content]-shortcode) and booking listing page" form at the bottom of Booking > Settings > Fields page.
        Please recheck that you closed any opened HTML tags there, like or </div>.
        If you still will have this issue, please send in TXT file, configuration of that form to the support @ wpbookingcalendar.com
        Kind Regards.

        • Thank you, that is! so silly.

          Other question about emails:
          1) In the emails form, Can I show only the date, no the check out/in time (I use this option, but i don't want to send it by email). I have [dates] in emails.
          2) The website is in german (default) and english, when someone send a booking from english site it's ok, but when I accept or reject the booking the email send it in german, I need to always send emails in english is the booking was in english site, I don't know how change this option.
          Thank you.

          • Hello.
            1) You can use this:
            [check_in_date] - inserting check-in date (first day of reservation),
            [check_out_date] - inserting check-out date (last day of reservation).
            But as far as I remember, there also will be times.

            In the Booking Calendar Business Medium and higher versions, you can use in the Booking > Settings > Fields page this shortcode: [selected_dates_hint]
            and after this the same shortcode you can use in the email templates at the Booking > Settings > Emails page.
            [selected_dates_hint] - All selected dates. Example:11/25/2013, 11/26/2013, 11/27/2013

            2) Booking Calendar send emails in a language that active right now in the admin panel. Its means that you need to switch the languages in the admin panel and then approve or cancel specific booking, if you need to send email in specific language. In future updates this process will be improved.
            Kind Regards.

  4. Hello Team,
    i'm working on that plugin for a client and need some help. Maybe you can help me.

    I'm looking for some actions to apply some code to. What I got is the new booking action. (wpdev_new_booking)
    With this action fired I write the booking data in another table to use them for accounting.
    This works all great but as I said I need some more actions like "wpdev_changed_booking" and "wpdev_cancel_booking".
    I haven't found actions for these events yet.

    And is there a not that complicated way to add some data to the booking table? To add some html to that table hook? Or maybe show Booking Fields only in admin menu/booking table list and not in customer mails? Because there are some information that are just for the admins but if I want that displayed in the booking table it is automatically in the output for the customers.

    Of course I don't edit the core files, I do that in a plugin.

    Kind regards.
    Philipp

    • Hello.
      1) About the "Change booking" behavior.
      You can use the same hook as during new booking:
      do_action('wpdev_new_booking',$booking_id, $bktype, $str_dates__dd_mm_yyyy, array($start_time, $end_time ) ,$formdata );
      But additionally you need to check about the HASH parameter:
      $is_edit_booking = false; if ( isset($_POST['my_booking_hash']) && (! empty($_POST['my_booking_hash']) ) ) { $my_booking_id_type = apply_bk_filter('wpdev_booking_get_hash_to_id',false, $_POST['my_booking_hash'] ); if ($my_booking_id_type !== false) { $is_edit_booking = array(); $is_edit_booking['booking_id'] = $my_booking_id_type[0]; $is_edit_booking['booking_type'] = $my_booking_id_type[1]; $bktype = intval( $is_edit_booking['booking_type'] ); } }

      If you will have $is_edit_booking === false then its new booking, otherwise its will be editing of exist booking.

      2) Relative to cancel of booking(s).
      Unfortunately, there are no hook for this action.

      But you can add your won hook into the
      function sendDeclineEmails($approved_id_str, $is_send_emeils, $denyreason = '') {
      at the ../{Booking Calendar Folder}/lib/wpdev-booking-functions.php file.

      This function executed each time, when booking have canceled.

      Kind Regards.

  5. Hello: I've installed the Booking Calendar Large on a hotel website and it looks great.

    Some guests book and pay for their reservations through Expedia, TripAdvisor, and other third party companies. How do I manually enter these reservation dates on the Calendar without triggering the payment process?

    Thank you

    • Hello.
      You can add new booking(s) at the Booking > Add booking page in your admin panel.

      Unfortunately, Booking Calendar does not have the native integrations and sync with Expedia or TripAdvisor, yet.

      Kind Regards.

  6. Hi,

    I have some serious issues with the booking calendar and I have no real idea what the cause might be. I am currently unable to make bookings consistently. I am not sure if this is a SSL issue with the calendar?

    When processing a booking through Chrome I am able to see the Captcha image and most of the time the booking will proceed.
    When using other browsers I am not seeing the Captcha image, when making a booking anyway, I am seeing a loading circle which stays that way without throwing up an error.
    Currently this is high season for us so having a booking calendar that works is crucial. I have looked through your later support pages but I can't find what might be the cause of this.

    Our domain http://www.daxcentre.org
    the booking calendar is located at: https://www.daxcentre.org/education/bookings/
    and: https://www.daxcentre.org/education/education-secondary/

    Happy to do whatever it takes to get this to work!

    Sincerely,

    Tomek

    • I want to add that I have done the following testing:
      Confirmed wpdev-booking.php is set to 0755
      Captcha tmp folder set to 0755

      I have set Force SSL Exclusively, and attempted to limit SSL to my Shop front pages... but I am not sure how this is behaving with htaccess as I am seeing some pages come up as https and some without.

      To note: under Chrome I am seeing the Captcha code, under Firefox/Safari I am not. When I paste in the missing Captcha code's address it comes up as a secure https:// link to the tmp folder.

      I am also able to book the calendar via Chrome but not in Safari or Firefox, I just get a spinning wheel.

      • Hello.
        1) Firstly please try to update your version to the latest update 5.4.2
        You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

        2) If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

        3) Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again. If its not help, please deactivate your active theme and active the default wordpress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

        4) Please recheck error.log file in your server configurations about any type of errors relative to this issue.

        5) Please send the link to the page with booking form, if the previous steps will not help.
        Kind Regards.

          • Hello.
            1) I can make a bookings at this page: https://daxcentre.org/booking-testpage/
            I was making test booking in Firefox.

            2) Relative to the previous page. Please recheck my comments from the previous my comment. Its can be Cache plugin issue or conflict with some other plugin.
            Otherwise, please provide the link to the page, where you are having that issue, after rechecking my suggestion from my previous comment.
            Kind Regards.

  7. Hi there,

    Every time I add a booking resource (as an editor) it only gives me one option which is "default (user)" when the one I want to use is called "default". Could you tell me how I can see the "default" version on my drop down list so I can choose it? Or, alternatively, is there a way to edit the "default (user)" version so that I can make it as I want.

    Thanks, SL

    • Hello.
      In the MultiUser version the regular activated WordPress users have access only to the own booking resources. You need to log in as super booking admin user to see all available booking resources. Please note, first user in the WordPress always by default is super booking admin user.
      Please read more about it here: https://wpbookingcalendar.com/faq/multiuser-version-init-config/
      Kind regards.

      • Thanks, at the moment my web developer is the Super Admin - how can he edit the “default (user)” booking resource? SL

        • Hello.
          1) Super booking admin user can rename the exist booking resources but he can not create new booking resources for the specific user. You can check it at the Booking > Resources page.

          2) For ability to create the new booking resource for specific "regular user", you need to log in as this specific regular user. And then you be able to create the booking resources for this user. The same things with Emails, form fields, etc...
          Kind Regards.

    • Hello.
      You configuration of the start time and end time is wrong.

      If you are using range time shortcode, like this
      [select rangetime "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]
      (right now you are using it for the start time field at this page https://www.melissalussier.com/prochaines-disponibilites/ ), then you do not need to use the duration of time shortcode.

      Also the configuration of the duration time is also wrong. Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      You can use the start time and duration of time selection shortcode in a way like this:
      Start time: [select starttime "10:30 AM@@10:30" "01:30 PM@@13:30" "03:00 PM@@15:00"] <br/> Duration: [select durationtime "00:30 (mini session)@@00:30" "01:00 (maternité, enfant, famille)@@01:00" "02:00 (nouveau-né)@@02:00"]

      Kind Regards.

        • This is possible to change the availably time for the sundays only ?
          The first session should be at 10:30 on sunday, but at 10:00 in the week days.

          And no sessions are available in the week days at 15:30, but available on sunday.

  9. Good morning,

    I have an issue with your plugin. I have the forms configured for three languages. When I go to book in English is working fine, but if I go to book in Spanish or French the system doesn't calculate the cost correctly. If you choose a day the cost is 0 and if you select extras the cost only shows the cost of extras but without the base cost.
    You can view the case here: https://skylinebcn.com/exclusivesailboat/?lang=es

    See below how it is the form configured:

    [lang=en_US]
    [calendar]

    Date: [selected_short_timedates_hint]
    Total: [cost_hint]
    Tax included

    Time:[select* rangetime "10:00 - 12:00 (2h)@@10:00 - 12:00" "12:15 - 14:15 (2h)@@12:15 - 14:15" "15:00 - 17:00 (2h)@@15:00 - 17:00" "17:15 - 19:15 (2h)@@17:15 - 19:15" "10:00 - 14:00 (4h)@@10:00 - 14:00" "15:00 - 19:00 (4h)@@15:00 - 19:00" "10:00 - 18:00 (8h)@@10:00 - 18:00" "22:30 - 00:30 (2h NT)@@22:30 - 00:30"]
    Persons: [select pax class:span1 "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11"]
    Tapas menu: [select tapas class:span1 "0" "2" "4" "6" "8" "10"]
    Picnic (Rec. for 6pax) : [select picnic class:span1 "0" "1" "2"]
    Pack Drinks: [select drinks class:span1 "None" "Basic" "Celebration"]
    Name & Lastname (required) :[text* name]
    Email (required):[email* email]
    Phone:[text phone]
    Country: [country]
    Skipper: [select skipper class:span1 " " "Toby" "Oriol" "Oscar" "Monica" "Victor" "Gero" "Pere" "Jonny" "Denis" "Adrià" "Corsa"]
    Skyline reserves the right to change the skipper
    Agency: [text agency]
    Contact: [text contacto]
    Voucher: [text voucher]
    For online payments only are valid VISA and Paypal
    Payment: [select payment class:span1 "VISA" "Paypal" "Transfer" "Cash"]
    Coupon: [coupon discount]
    Details: [textarea details]
    [checkbox present use_label_element "It is a present"]
    [checkbox* term_and_condition use_label_element "Accept terms & conditions"]
    [captcha]
    [submit class:btn "Send"]

    [lang=es_ES]
    [calendar]

    Fechas: [selected_short_timedates_hint]
    Total Reserva: [additional_cost_hint]
    IVA incluido

    Horario:[select* rangetime "10:00 - 12:00 (2h)@@10:00 - 12:00" "12:15 - 14:15 (2h)@@12:15 - 14:15" "15:00 - 17:00 (2h)@@15:00 - 17:00" "17:15 - 19:15 (2h)@@17:15 - 19:15" "10:00 - 14:00 (4h)@@10:00 - 14:00" "15:00 - 19:00 (4h)@@15:00 - 19:00" "10:00 - 18:00 (8h)@@10:00 - 18:00" "22:30 - 00:30 (2h NT)@@22:30 - 00:30"]
    Personas: [select pax class:span1 "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11"]
    Tapas menu: [select tapas class:span1 "0" "2" "4" "6" "8" "10"]
    Picnic (Rec. for 6pax) : [select picnic class:span1 "0" "1" "2"]
    Pack Bebidas: [select drinks class:span1 "None" "Basic" "Celebration"]
    Nombre y Apellidos (obligatorio) :[text* name]
    Email (obligatorio):[email* email]
    Teléfono:[text phone]
    País: [country]
    Patrón: [select skipper class:span1 " " "Toby" "Oriol" "Oscar" "Monica" "Victor" "Gero" "Pere" "Jonny" "Denis" "Adrià" "Corsa"]
    Skyline se reserva el derecho de modificar el patrón
    Agencia: [text agency]
    Contacto: [text contacto]
    Voucher: [text voucher]
    Para pagos online solo VISA y Paypal
    Método de pago: [select payment class:span1 "VISA" "Paypal" "Transfer" "Cash"]
    Cupón: [coupon discount]
    Detalles: [textarea details]
    [checkbox present use_label_element "Es un regalo"]
    [checkbox* term_and_condition use_label_element "Acepto los términos y condiciones"]
    [captcha]
    [submit class:btn "Enviar"]

    [lang=fr_FR]
    [calendar]

    Dates: [selected_short_timedates_hint]
    Resérve Totale: [additional_cost_hint]
    Taxes incluses

    Calendrier:[select* rangetime "10:00 - 12:00 (2h)@@10:00 - 12:00" "12:15 - 14:15 (2h)@@12:15 - 14:15" "15:00 - 17:00 (2h)@@15:00 - 17:00" "17:15 - 19:15 (2h)@@17:15 - 19:15" "10:00 - 14:00 (4h)@@10:00 - 14:00" "15:00 - 19:00 (4h)@@15:00 - 19:00" "10:00 - 18:00 (8h)@@10:00 - 18:00" "22:30 - 00:30 (2h NT)@@22:30 - 00:30"]
    Personnes: [select pax class:span1 "1" "2" "3" "4" "5" "6" "7" "8" "9" "10" "11"]
    Menu Tapas: [select tapas class:span1 "0" "2" "4" "6" "8" "10"]
    Pique nique (prévu pour 6) : [select picnic class:span1 "0" "1" "2"]
    Pack Boissons: [select drinks class:span1 "None" "Basic" "Celebration"]
    Nom & Prenom (obligatoire) :[text* name]
    Email (obligatoire):[email* email]
    Télephone:[text phone]
    Pays: [country]
    Skipper: [select skipper class:span1 " " "Toby" "Oriol" "Oscar" "Monica" "Victor" "Gero" "Pere" "Jonny" "Denis" "Adrià" "Corsa"]
    Skyline se réserve le droit de changer skipper
    Agence: [text agency]
    Contact: [text contacto]
    Voucher: [text voucher]
    Pour les paiements en ligne ne sont VISA valide et Paypal
    Paiement: [select payment class:span1 "VISA" "Paypal" "Transfer" "Cash"]
    Coupon: [coupon discount]
    Détails: [textarea details]
    [checkbox present use_label_element "Ce est un présent"]
    [checkbox* term_and_condition use_label_element "Je accepte les termes et conditions"]
    [captcha]
    [submit class:btn "Envoyer"]

    Thank you for your help!

    • Ups! I see the error in cost! Sorry for the inconveniences it maight caused you.

      Thank you.

      • Hello.
        Ok, good to know that its works for you, now.
        Kind Regards.

  10. Hello there,
    I have been testing WP Booking Medium Business extensively through your demo and I am quite impressed so far. Few questions crossed my mind.

    Is it possible to define a minimum stay (in days) for any given resource and for a particular season?

    I would like to be able to easily customize the price by changing the price directly in a calendar, for instance make the price higher on weekend, lower on Monday and somewhere in the middle for the rest of the week day. Any way to do this without having to create an infinite list of season filters?