Support Archive (2)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. My Client is using your booking form and wants to be able to set the amount of days required for bookings for holidays. An example would be if someone wants to book during the holiday season they would have to book a minimum of 3 days. Is this possible, I see sort of the feature but it applies to the whole calender not an option for just Holidays or special parts of the season.
     
    tom

    • Hello.
      At the actual versions its possible to activate the minimum days selections for the whole days not the season filters. We will add it to the todo list for the future update.

  2. Hello Sir/Madam,

    When I activating new plugin "booking calender" all page moves to left, I was trying to solve problems from few forums, but i no sense. Please check, what is the problem on my site. http://www.moauto.dk

    Best regards,
    Darius  

  3. Hey, we're almost done with configuring your plugin for launch but we keep hitting a bug during testing. 

    If a user/admin goes to modify a reservation, the values are reset to the first item in a list of selections. Is that intended, or is there something wrong that is causing the values to not hold their original values?  

    • Hello,
      no, its have to work fine at the actual version 4.0.
      If you are do not modify the booking form fields at the Booking > Settings > Fields page after the reservation, which you are try to modify, was made.
      If you are still will have this issue, please send the configuration of your booking form, so then I will retest it.

  4. Hello - I'm running the 'Small Business' version of wpbookingcalendar.  

    I'm wondering about how to accumulate price when adding 'Visitors'.  That is; we want to add $20 per additional person staying in our guest house.  How can I make the price accumulate with up sales?

    Also, I've seen some talk about adding seasonal filters - like a low-season, where the prices could be lower, and a high-season where the prices could be higher.  Is this a feature I can do now?  or is it in works and upcoming??

    Help would be great!
    -Zeb 

    • Hello.
      The both features are exist at the Business Medium version.
      You can upgrade to the Business Medium version using the upgrade link at the top right side at general booking settings page.

      If you will need to add additional costs, per visitors selections, so then you can make this configuration:

      you can insert into the Booking form, at the Booking > Settings > Fields page some selectbox (or checkbox ), like this:

      <p>Visitors: [select visitors "1" "2" "3" "4"]</p>

      and at the Booking > Resources > Advanced cost page at the advanced cost management section for the option visitors, set some additional cost.

      visitors:
      1=100%
      2=20
      3=40
      4=60
      5=80
      

      At these version is possible to set rates based on season filters. You can define the dates at the season filter at the Booking > Resources > Filters page. And then at the Booking > Resource > Cost and rates page set rate for those dates, which you are defined at the season filter.

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/help/versions-overview/

  5. It would be nice if anyone here actually spoke English and could write in English or give us a clue as to the native language so we could find an interpreter. too many grammatical errors as well as  spelling errors and wrong words used in descriptions to understand and actually utilize this plugin to the fullest. search function turns up no results  for  90% of any error you query or completely irrelevant.
     even the search header text is wrong..Please check at FAQ , and search at the below search form, for the already exist solutions, before asking some questions here.
    should be: 
    Check the FAQ first for existing  answers before posting new Questions.
     you guys are killing me, wish I knew what I was up against before purchasing. I would have found another plugin. but kinda committed now 

    • Hello.
      Sorry for the bad English spelling and some mistakes, we will fix all these issues in the close future after next update of plugin, which will have some improvements in the admin interface.
      Thank you for your notifications, it's important for us.
      If you will have any technical question about the plugin or questions in configuration of Booking Calendar, please contact us using the contact form and we will help you.

  6. Hi, do any of your versions allow for visitors to make an enquiry about a date rather than locking it into the pending state.
    We would prefer multiple visitors to make en enquiry about a specific date and not lock it into pending so that other visitors can also enquire about the same date. The first visitor to place a deposit cen then have it marked as pending and then the date can be locked.
     

    • Hello.
      Sorry, this functionality is not exist yet in the actual versions of the Booking Calendar. But the similar feature is already at our todo list and will be available in the future updates.

      In the actul versions, you can check the Business Large version, where is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Please test it at the live demo.

  7. I saw this question was asked but not answered, but I would like to send the admin emails from the form submission email rather than the admin email to make it easy to reply easily to new reservations. I put in some shortcodes, yet they when the email is sent it just writes them out (From: [name] [mailto:[email]] ) and does not enter the variables. Is this possible?

    • Hello.
      This feature will be available in next update of plugin.

  8. Hello-

    I am running the personal version. Currently when a date is booked for pending, it is locked so no one else can also book it for pending.

    Is there a way that when someone clicks on the date, it cannot be locked so that other people can still reserve it for pending? We lose a lot of business because people assume they cannot try to reserve a pending date. Then no one books it!

    Please Help-

    Thank You So Much!!!

    Neil 

    • Hello.
      Unfortunately, in that version if some one is reserve the date, its become unavailable (in pending status) for the other visitors.
      In the Business Large version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

  9. Hello Again!

    One more question. In the legend below the calendar, I would like to change the text. I want to rename 'Pending' to 'Soft Booking'

    Please let me know how to do this.

    Thank You!

    Neil 

    • Hello.
      For changing the text in the labels of the legend under the calendar, you are need to make a small customization:

      Please open the file ../booking/lib/wpdev-booking-class.php

      find the function declaration: get_legend

                      function get_legend(){
                          $my_result = '';
                          if (get_bk_option( 'booking_is_show_legend' ) == 'On') { //TODO: check here according legend
                              $my_result .= '<div class="block_hints datepick">';
                              $my_result .= '<div class="wpdev_hint_with_text"><div class="block_free datepick-days-cell"><a>#</a></div><div class="block_text">- '.__('Available','wpdev-booking') .'</div></div>';
                              $my_result .= '<div class="wpdev_hint_with_text"><div class="block_booked date_approved">#</div><div class="block_text">- '.__('Booked','wpdev-booking') .'</div></div>';
                              $my_result .= '<div class="wpdev_hint_with_text"><div class="block_pending date2approve">#</div><div class="block_text">- '.__('Pending','wpdev-booking') .'</div></div>';
                              if ($this->wpdev_bk_pro !== false)
                                  if ($this->wpdev_bk_pro->wpdev_bk_premium !== false)
                                      $my_result .= '<div class="wpdev_hint_with_text"><div class="block_time timespartly">#</div><div class="block_text">- '.__('Partially booked','wpdev-booking') .'</div></div>';
                              $my_result .= '</div><div class="wpdev_clear_hint"></div>';
                          }
                          return $my_result;
                      }
      

      And change the "Pending" text there.

  10. Hi I am setting up the Medium Business plugin, could you tell me how to add a running total to the booking form for the booking please

    • Hello,

      you can show to the visitor the full cost of the booking in the booking form, using this shortcode: [cost_hint] at the Booking > Settings > Fields page at top form.

      For example:

      <p>The full cost for payment: [cost_hint]</p>