Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello, I am using the "Business Large version". Is it possible, that our registered users can be able to list their past booking?

  2. Recently purchased the personal site version 5.4.4 and installed in wordpress ver 3.9.9. The issue is that when I insert a booking calendar into a page and try to submit the request goes on and on and never completes (no error message is shown). However if I go to the Add Booking page and submit a request for the same resource it works as designed. Have checked a number of things and tried different settings when I insert the booking calendar into a page from the icon but again does not work. Please let me know what might be the fix for this.

    • Hello.
      Its seems that you are having some JavaScript error at that page.

      Please send the link to that page, I will check it.

      Also you can check your error.log file at your server configuration, for rechecking if some error at the server side exist or not, relative to this issue.
      Kind Regards.

  3. Hi,

    Another query I can't find the answer to:

    How do I change the Currency that appears throughout the administration pages? And I'm referring to the '$' that appears next to Resources etc in the site not the currency settings in the payment options. My site was set to language of English US but have changed it to English GB (I'm not sure if that's has had an effect). The references to US dollars for prices throughout need to be GB '£'.

    Thanks,
    Nick.

    • Hello.
      Please open the Booking > Settings > Payment > PayPal page and change currency for this payment gateway.
      Its default payment gateway, so then its will change currency also at the Booking > Resources page.
      Kind Regards.

  4. Hello, I just bought the personnal calendar. I want to know if I can display the activity calendar in a page or post with all the ressources in one calendar (like in the admin section)?
    With kind regards
    JPB

  5. Hi,
    I'm thinking about purchasing the Business Large version for a vacation rental site.
    I know how to set up the Google calendar syncing. However I'm wondering if there's any chance to import an ical calendar (source: airbnb.com property) on a daily basis (maybe by a cron job).

    • Hello.
      1) Unfortunately, plugin does not support sync with airbnb yet. Sorry. Such sync functionality in our TODO list.
      2) Also please note, Booking calendar support only import of events from the Google Calendar (not 2 sides sync). Info about it exist in any settings pages at plugin website and at help configuration page of plugin website: https://wpbookingcalendar.com/faq/import-gc-events/
      Kind Regards.

  6. One more question.
    I'm wondering why credit card processing by "stripe.com" is not an available payment option. Are there plans to provide it?

    • Hello.
      The Stripe payment system does not support, yet. Its at our todo list for future updates.
      The Business Small and higher versions of the Booking Calendar is support PayPal(Standard and PayPal Pro Hosted Solution), Authorize.Net, Sage Pay and iPay88 payment gateways integrations, other payment systems are not supported yet. You can configure and activate it at the Booking > Settings > Payment page.
      Kind Regards.

        • Hello.
          Unfortunately, currently I can not say exact day of integration Stripe payment system. Right now we are developing next huge update of Booking Calendar 7.0
          After this update most probably we will integrate this payment system into plugin.

          If you want to make the integration of your payment system by yourself, so you will be able to check how is integrated the Payment system (on the example) of the PayPal system at this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems.

          Kind Regards.

          • That would be cool if you supported stripe.
            Its cheaper than PayPal. And it has been on your todo list for some time...

  7. Hello

    can you please advise how I can change the currency form $ to £

    • Hello.
      You can change currency at the Booking > Settings > Payment page.
      Different payment systems have the different supporting currency list. So you need to change currency for each payment gateway that you are using.
      Kind regards.

    • Hello.
      Unfortunately, its does not possible to show only specific week days and hide other. Sorry.

      You can disable those weekdays, so these days become unselectable (at the General Booking Settings page in calendar section).
      Kind Regards.

  9. Hi there,

    I'm using the Business Medium version and am having trouble doing something that seems simple.. rejecting a booking.

    When I receive a new pending booking that I wish to reject (e.g. because maybe I will be on holiday but forgot to set this period as unavailable), how do I do this? I would also like the customer to receive the 'Declined' email.

    - I can see the 'Approve' icon, but I don't want to Approve the booking as this will send them an email approval for their booking.
    - I have tried checking the booking, then clicking the 'Reject' button at the top of the screen, but the tooltip for this says 'Set selected bookings as pending'. When I click on it, I get a dialogue box saying 'Are you sure you want to set this booking as pending?'. If I say yes, the booking saves as Pending. But it was Pending already!
    - I have tried simply deleting the booking, but this does not generate the 'Declined' email, even though this is checked in the Emails settings.

    Sorry to bother you with a question that seems simple - I have probably missed something! I did check in the FAQs and support archives but couldn't find anything.

    I appreciate your help,
    Emma

    • Hello.
      In you case you need to use "Delete" button for completely erase this booking. Please note, after clicking on "Delete" button plugin will send the same email, as during setting booking to the Pending status.
      It's means that you need to check your "Decline" email template at the Booking > Settings > Emails page.
      If you still do not receive emails, please recheck this troubleshooting instruction: https://wpbookingcalendar.com/faq/do-not-get-emails/

      The most probably you will be need to check last point ( #6 ) from this troubleshooting instruction.

      Also you can check the info about similar troubleshooting story here: https://wordpress.org/support/topic/e-mail-not-sending-3

      Kind regards.

  10. Is there any way of showing the current book listings to a non admin but not give them the ability to delete any listings. Trying to figure out a way to provide name and email address of person who currently has checked out a resource to the next persons reservation for the same resource.

    • Hello.
      Unfortunately, such feature is not available yet in the actual versions.
      We are having it in our todo list for having it in some future updates of Booking Calendar.
      Kind Regards.