Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi - I just purchased Business Small Single Site - it's for a charity web site (https://favershamsociety.org/hall-booking/) where they have two small halls that can be booked. I'm a little confused about how to set prices as it seems it is only possible to set a single price, but the video guide shows that different prices can be added? They can accept bookings for a hall/room for three different time slots (e.g. 9am to 12pm, 12pm to 6pm, 6pm to 10pm) but it's possible they may want to charge a different rate for the evening. Also, the videos show that a discount voucher can be used, but again I can't see how to add that? Can you advise please? Many thanks.

    • Hello.
      In the Booking Calendar Business Small version possible to set the different cost per different booking resources (calendars). It’s can be cost per 1 hour (you can define it at the Booking > Settings > Payment page).

      But if you need to set the different cost per different timeslots, like cost for timeslot 09:00 - 12:00 is 100 usd but cost for 18:00 - 22:00 is $120 usd, so then it’s possible only in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      The coupon codes for discount available only in the Booking Calendar Business Large or higher version. Check more about this feature here: https://wpbookingcalendar.com/overview/#coupons
      Watch it in this video guide https://wpbookingcalendar.com/help/discount-coupons-video-overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.
      Kind Regards.

      • OK - I can see that we will need to upgrade to the business medium version - I just went to do this and the cost for upgrade is showing as $120.00 but the purchase prices shown are $111.75 (small business) and $186.75 (medium business) because of the 25% discount - but the discount isn't shown when I try to upgrade but the upgrade cost surely should be $75.00 and not $120.00 especially as I have only just purchased the small business version? Can you do something with this please?!

        • Hello.
          1) You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

          2) Please contact support @ wpbookingcalendar.com relative ability to get more discount for upgrade.
          Kind Regards.

  2. WordPress 5.2.1 - WP Booking Calendar Version 9.Business.Large.SingleSite.8.5.1.

    Hello,

    I have the following problem: I make reservations on my site only by time slots (no full day) and I would like to activate multiple days reservations. My problem is that currently, when I activate multiple days bookings, the price displayed on the booking form is the price per day and not the total price, despite the use of the tag [cost_hint].

    Any ideas?
    Thank you in advance and cordially
    Gwendal Vernay

    • Hello.
      Please open the Booking > Settings > Payment page and set this option "Time impact to cost" as checked ( its means that you need to have cost per 1 day option at this page, as well).
      Then save changes and test it.

      Or instead of cost per 1 day you can set cost per 1 hour at the Booking > Settings > Payment page.

      Of course, its means that you need to set correct cost at the Booking > Resources page based on days (24 hours in a day) or based on hours cost.
      Kind Regards.

  3. Hi,
    When i need to change the language in "booking listing", i click the “globe” icon near specific booking, and it works fine until i refresh, after that the language of the globe icon is again "regional configuration by default". Any solution to maintain the language that I change permanently?

    • Hello.
      This feature is not saving to database. It’s actual just for exist operations after page loading.
      We will add this feature to the TODO list for having it in future updates of plugin.
      Kind Regards.

      • To make sure I understand, the only way to work is: every time I want to send a message to the user from the booking listing (one a week, for example) I have to change the language of the globe. thanks and regards

    • Hello.
      It’s does not integrated, yet. Sorry.
      Kind Regards.

  4. Hello I just bought the SBM Verion of the Plugin. Is it possible to adjust the price per person? If for example 3 people stay over night I want to have the price trippled.

  5. Hi there
    Is there a conditional shortcode that allows me to show a message if a room is already partially booked for the selected date?
    Something like this:
    [condition name="partially-booked" value="Please note that the room is already partially booked and consider this when choosing your slot. "]
    Thanks

      • Hi there

        Okay, no problem. I'm sure we can add some code that does that. But maybe you can consider that for future versions, I think that could be handy for a lot of users.

        If you don't mind, I ask another question. In the calendar view in the backend, the bookings show the first name of the person that booked. Can we change that to the last name instead? Or the email-address?

        Thanks

        • Hello.
          Yes, you can configure it at the Booking > Settings General page in “Booking admin panel” section.
          Kind Regards.

  6. Hello there,

    Which code can I use to make the search form and search results mobile responsive?
    Add padding, margin, change the color of the button and the button text - I tried lots of css but nothing so far works for the search form.

    At the very least I hope I can center or align the fields and the labels and also make sure each field is on a new row. Now the labels and fields are not aligned and look very bad on mobile phone. This also goes for the calendar itself (the dates) Is there any example of CSS or code of a website that has done this nicely? It's really hard to make the calendar look nice on mobile.

    • Hello.
      Relative configuration of the search form at the Booking > Settings > Search page, please try to use this customization:

      <style type="text/css">
      	.search_container {
      		display: flex;
      		flex-direction: row;
      		justify-content: space-between;
      		flex-wrap: wrap;
      		align-items: baseline;
      	}
      	.search_container .search_row {
      		flex: auto;
      		text-align: center;
      	}
      	#booking_search_form input[type="text"],
      	#booking_search_form select {
      		margin:0;		
      	}
      	@media (max-width: 782px) { 
      		.search_container {
      			flex-direction:column;
      		}
      		.search_container .search_row {
      			flex: 1 1 100%;
      						
      			width: 100%;
      			text-align: center;
      			display: flex;
      			justify-content: space-around;
      		}
      		.search_container .search_row label,
      		.search_container .search_row input,
      		.search_container .search_row select{
      			flex: 1 0 1px;
      		}
      	}
      </style>
      <div class="wpdevelop">
          <div class="form-inline well search_container">
      		<div class="search_row">
              	<label>Check in:</label> [search_check_in]
      		</div>
      		<div class="search_row">
      			<label>Check out:</label> [search_check_out]
      		</div>
      		<div class="search_row">
      			<label>Guests:</label> [search_visitors]
      		</div>
      		<div class="search_row">
      			<label>[additional_search "3"] +/- 2 days</label>
      		</div>
      		<div class="search_row">
      			[search_button]			
      		</div>
          </div>
      </div>
      

      Kind Regards.

  7. Hello,
    After upgrading WordPress to ver. 5.2.1 there is a 'Make Appointment' button on the top menu of our iste. I found no way to remove it.
    Is it a bug?
    BR,
    Dimitris Kasvis

    • Hello.
      Please note, Booking Calendar plugin does not have button with this exact text “Make appointment”. Do you sure that it’s coming from the Booking Calendar plugin ? May be it’s from some other plugin or theme.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      Otherwise send the link to your page with booking form, where you are having the issue.

  8. Hi - I am struggling to get the variable pricing and deposit options to work and hope you can help?! The requirement is for people to be able to book a hall for different time slots (e.g. 0900 to 1200, 1300 to 1700, etc) - the time slots have different rates. I've set the time slots on the form and that works fine but I can't seem to find how I can have a different rate for each time slot?

    Also, I want to enable the deposit option - I've set a fixed price deposit of £10.00 and I've checked the box "deposit payment for booking resource" and I tried different numbers of days under the conditions (including blank) - but the booking form will not show a deposit requirement?!

    Thanks in advance

    • Hello.
      You can define the different additional cost for selected options in checkboxes or select-boxes (like times selection) in the Booking Calendar Business Medium or higher versions at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      In the same way you can define some deposit option (if you want to use deposit as some additional cost), - by creating at the Booking > Settings > Form page some required checked by default checkboxes. Please check more here https://wpbookingcalendar.com/faq/adding-additional-costs-of-additional-charges/

      But in case if you need to use deposit as showing part of total booking cost after the booking process, so then it’s different feature - Check more about this feature here: https://wpbookingcalendar.com/overview/#deposit
      Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

      Kind Regards.

      • The problem is that the rates aren't additional costs they are set rates for the time periods. For example, the booking form will show available time slots in the drop down and there would be a set rate for each time slot - the advanced costs only seems to allow for additional costs. I tried setting the rate as £0 and showing the rate for the different time slots in the additional costs field, but that means that the rate shown against the calendar is £0.00. I'm using the medium business version and I'm sure that when I tested this originally in the small business version I was able to specify set rates for the different time slots.

        Also, in the video you have for deposit payments it shows the deposit information on the booking form with the calendar - all I am getting is that the deposit amount is only shown after I click on 'send'?

        • Hello.
          You can set additional cost as percentages.

          So for example if you have set cost for booking resource at the Booking > Resources page as 100 usd per 1 day.

          And it’s will be standard cost for any timeslots selections.

          But in case if for some timeslot option at the Booking > Resources > Advanced cost page you will Define additional cost as 200% so then the total cost of booking will increase in 2 times.
          It’s also will work in the same way, if you will define rates - different costs for different dates in booking resource at the Booking > Resources > Cost and rates page.

          But you can not set rates DIRECTLY to additional costs, if you have defined additional costs as fixed value: 200 usd
          Instead of 200%
          Kind Regards.

          • AH I see - OK I will give that a try. In the meantime do you have any suggestions regarding the deposit requirement which isn't showing on the booking form> Thanks.

            • Hello.
              What did you mean by not showing ?
              Do you use deposit as paying part of booking cost and need to show this value in booking form, before submitting the booking ?
              If yes, then you can use this shortcode

              [deposit_hint] 

              in the booking form at the Booking > Settings > Form page. Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.
              Kind Regards.

  9. OK I understand - I thought that checking the box that deposit was required would automatically show it in the booking form. Thanks for your help.