Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I have tried centralising a wizard booking form using the following cod in booking manager > css > client.css

    /* Patch in 8.5.1 to add centre justification - patched by Sam */
    .booking_form_div .bk_calendar_step {
    margin: auto !important;
    display: block !important;
    width: 284px !important;
    float: none !important;

    It centralises the form but it also stops the first section of the form disappearing upon moving onto the second step is there a way around this?


    • Hello.

      Please send the link to your page with booking form, where you are having the issue.

        • Hello.
          1) I do not see that code.
          2) I can see in other file here
          this code:

          /* Patch in 8.5.1 to add centre justification - patched by Sam */
          .booking_form_div .payment-form {
            margin: auto !important;
            display: block !important;
            width: 284px !important;
            float: none !important;

          3) But still all this does not relative to the issue of not showing several steps Wizard.

          Its seems that you have some mess (not closed some HTML tags) at the Booking > Settings > Form page.

          4) Please open the Booking > Settings > Form page, select "Wizard" style template in toolbar, click on "Both" button to reset the booking form, and SAve changes.

          5) Please open this file

          ( you can check how to edit files in WordPress menu in this article )

          then add this YOUR code to the bottom of this file:

          /* Patch in 8.5.1 to add center justification - patched by Sam */
          .booking_form_div .bk_calendar_step {
          margin: auto !important;
          display: block !important;
          width: 284px !important;
          float: none !important;

          Please do not forget to clear browser cache before testing these changes.

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.
          Kind Regards.

          • Sorry.
            I do understand it does seem like you have a very large amount of support requests on here.
            I forgot to reinstate the code in the client.css, i had removed it to check this was causing the problem.
            I have also checked all of my html tags in the booking form all appear to be closed, I am reluctant to reset the form due to the large amount of customisation present but I have been through examining it in fine detail.
            My apologies for wasting your time when the code wasn't present. I will endeavour to brush up on my CSS code.


            • Hello.
              No problem. Fill free to contact to support @ if you will need other help.
              Kind Regards.

              • Hi,
                Sorry I was initially daunted by the css but I quickly found the problem. I thought you might want to know what it was. it was this line

                display: block !important;

                I don't know Javascript at all but from a very basic analysis I assumed going to step 2 of the wizard sets

                .bk_calendar_step {
                display: none;

                or something similar. And the CSS patch was overriding this and causing the issues. Using the below code seems to work fine.

                /* Patch in 8.5.1 to add center justification - patched by Sam */
                .booking_form_div .bk_calendar_step {
                margin: auto !important;
                width: 284px !important;
                float: none !important;

                Thanks for all your help,

  2. Emails are not being sent when a visitor cancels a booking, neither the admin nor the visitor receive the email. The booking is removed from the calendar. The test email goes fine, as do the New booking emails, suggesting that the problem is not linked to the email itself.

    Enable this email notification is checked as is Enable / disable sending copy of this email notification to admin

    Version: Personal SingleSite 7.1.1
    Type: Personal

    • Hello.
      1) First of all please try to make update of Booking Calendar to the latest update 8.5.1
      You can request the new update of Booking Calendar on this page:

      2) Otherwise, please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hi and thanks.

    It is not an email problem, we have the WP Mail SMTP plugin installed. Visitors are getting the 'New' email when they book, they get the 'Modified' email if they change a booking, but the admin and the visitor do not get the 'Deleted' email when they cancel. The booking does cancel and is removed from the calendar.

    'Enable this email notification' is checked as is 'Enable / disable sending copy of this email notification to admin'. Have I missed something in the configuration?

    • Hello.

      1) Please try to update your version to the latest update 8.5.1
      You can request the new update of Booking Calendar on this page:

      2) Finally, please recheck your error.log and mail.log in your server configuration, about any relative errors.
      If you having troubles with checking these files, please contact support of your hosting company about this.
      Kind Regards.

  4. Hello. On the booking page when I try to approve, trash, or delete a booking, I get the message "500 Internal Service Error" and it wont let me edit any of the bookings.
    Word press version 5.2.2
    Booking calendar

    • Hello.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

  5. Hi,

    i´ve configured the Plugin and it works well.
    Only the export-function doesn´t create an ics-feed. Ich testest all the approaches to solve the problem (deactivating plugins, e.g.), but i can´t find the reason why it doesn´t work. In the server log i can´t find any related errors. You are writing "May be you have not activated some PHP module.". Have you got some more infomation, which modules are needed?

    Kind regards

    • Hello.
      What exactly error do you have ? If you are having 404 not found error, so then something relative to security configuration of your website. Probably some settings in the .htaccess file in your server, or in some security plugin prevent from showing such .ics feed. You can check it only at your server. Please contact support of your hosting for help in this issue.

      Also please be sure that you have correctly configured URLs for exported ics feeds at the Booking > Settings > Sync > "Export - .ics" page. For example: /ics/appartment1/wpbm.ics etc...

      Kind Regards.

      • Thaks for the quick replay.
        I've got an 404 error. the URL´s are configured like that way, but the directorys and the file are not created. I'll contact the tupport oft the hosting. Thanks!

        • Hello.
          Please note, such files does not created at your server. Its virtual permalinks to the .ics feeds. During accessing those links your php generating the .ics feed "on fly" and provide it as file (its similar to permalinks structure of your pages at the website), you do not see physical pages at the server.
          But its seems that your server configuration prevent of generating such ics feeds, there is some rule in .htaccess or in some other place that block such .ics feed generating.
          Kind Regards.

  6. Is it possible to have a unique code for every customer? When you click to his unique code, you can see his email, his other data etc.
    And then you can have a catalog with all the customers.

  7. Hello,
    In Settings, I selected "Type of days selection in calendar" = "Range Days"
    In "Days selection number" = Min: 2 Max:3

    I still can rent only one day at a time. How can this be possible?

    I have Business Medium SingleSite 8.4.3

    • Hello.

      1) Please recheck for any cache plugins, like “WP Super Cache”, “WP Fastest Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      2) Also please update your version to the latest update 8.5.1
      You can request the new update of Booking Calendar on this page:

  8. Hello.
    Great Plugin and usability!

    I need help with the setup.

    This is what i have:
    I have a House and in that House are three Apartments to rent
    In the Plugin i set a Ressource with 3 Parts so i got 3 Ressources.

    What i want to do:
    I want to pull a calendar that displays only 2 of the 3 Apartments.
    As Long as theres is one Apartment open for booking i want the calendar not to be blocked.

    At the moment when i make a booking, it blocks the date and does not take the other rooms in account.
    The 3 rooms cannot be selected by Clients, the only can book as long as theres an apartment available per date.
    Hope you can help me set this up or at least point out a video with the stuff i need to try.

    thanks for this great Plugin

    • Hello.
      Here possible 2 ways of configuration.
      1) I will explain it in example of booking separately rooms and entire house.
      Please note, all properties will be have separate booking forms with calendars.

      In case, if you want to show as unavailable some dates or times in main calendar (House - booking resource), if some booking was made in only one "room" calendar (booking resource), so then it’s possible to configure it with "aggregate" parameter in the Booking Calendar shortcode. Please check more about " aggregate " parameter in the Booking Calendar shortcode here:

      This parameter make the dates in calendar unavailable if these dates was booked in some other booking resources.
      So your configuration can look like this.

      Booking resources at the Booking > Resources page:

      - House     ( ID = 3 )
      - Room #1   ( ID = 4 )
      - Room #2   ( ID = 5 )
      - Room #3   ( ID = 6 )

      And you need to insert the Booking Calendar shortcodes like this

      [booking type=3 aggregate='4;5;6' ]
      - Room #1   ( ID = 4 )
      [booking type=4 aggregate='3' ]
      - Room #2   ( ID = 5 )
      [booking type=5 aggregate='3' ]
      - Room #3   ( ID = 6 )
      [booking type=6 aggregate='3' ]

      If some Room will be booked for specific date(s), this dates will be unavailable in House calendar.
      And if House will be booked for specific date(s), so in all Rooms (booking forms), these dates also will be unavailable.

      2) Other way to configure it in the Booking Calendar Business Large or higher version via booking resources with specific capacity.

      You can make the parent resource (a House) and then create 3 child resources (or any other number of rooms, depend from how many rooms you are having).
      Its means that total capacity will be 4.

      Now you need to create 2 booking forms at the Booking > Settings > Fields page.
      One form for the "child booking resources" (rooms), and one form for the entire house (parent booking resource).
      The form for parent booking resources must to have form field for visitors selection with one pre-selected options, which is = to capacity of this booking resource. In this example its 4 visitors. This field can be hidden, so your visitors do not see it. Its required for booking entire house (parent and all child resources). Then you need to insert the booking shortcode for the parent booking resource (house) and this custom form into the separate page.

      In the booking form for child resources (rooms), can be selection of only 1 visitor.
      Then separately at the different pages you can insert the booking forms for the other 3 units (rooms) - child booking resources.

      Please note, if one of the child resources will be booked you cannot book the entire house for those dates (the availability will be less then number of visitors) but the dates in this parent booking resource - calendar (House) still will be select-able.
      Also if someone is book the entire house so then the dates in the calendar of separate rooms will be unavailable.

      Please check this general info about the Booking Calendar Business Large version.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here

      You can test it in the live demo here
      Watch video about this feature here

      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources:

      Kind Regards.

      • Thank you for that intense reply.
        I upgraded to the Large Version and installed it already on the site. => buchungen in the Frontend
        there i have the simple selection. I will setup all the way you provided.

        to make things a little more clear:
        I do not need to make the HOUSE rentable to clients!
        I only need ONE Calendar that displays dates as long as there are "free rooms in the house"
        Each "Child" in the house can handle 4 Visitors => 12 visitors for all the childs

        If i understood correctly i display in aggregate only the 3 Childs in on Calendar on my Page?

        Would you mind setting it up propperly at my side or link me any of your videos that shows a similar process i might can learn from?

        One House, in the house 4 "Apartments" and each apartment allows 4 visitors.
        Calendar should not be blocked as long as Apartments left.
        The House itself does not need to be displayed or booked and can be used internaly?!

        puh..2 upgrades in 24 hrs

        • Hello.
          Watch video about this feature here

          Highly recommend, to check this article about configuration of capacity and availability for booking resources:

          So in your case, I can suggest that you are having booking resources structure like this at the Booking > Resources page:

          - Apartment #1 (its parent booking resource),   capacity = 3,  max visitors = 4
          -- Apartment #2
          -- Apartment #3

          At the Booking > Settings General page in Advanced section, you need to set as checked this option "Set capacity based on number of visitors",
          and select this radio button: "Add tooltip on calendar(s) to show availability based on the number of available booking resource items remaining for each day."

          Kind Regards.

          • I think i am on the right track, thank you for your quick help.
            I set up the Art Apartment and give it two childs so i have the capacity of 3.

            I read in your docs, when i do not check the option it can be booked as long as there is free kapacity without visitor count. Thats ok.

            So i leave the option unchecked and try it, i let you know if everything works.

            In case i want to try the visitors thing => i still not understand who i set the max visitors for all and where.
            if i have a house = 3 Apartments = 2 Rooms per Apartment = 4 Guests possible
            the count should be 12 then correct? So 11 childs? I am confused now

            • Hello.
              In Booking Calendar possible to set 2 levels of deeps: House > Rooms > max visitors,
              and not as in your example: House > Apartments > Rooms > Visitors.

              The maximum number of visitors possible to set only if you activate "Set capacity based on number of visitors" option at the Booking > Settings General page. Its important option and after this radio button options, which make different counting availability then.

              Booking Calendar can show in calendar as 3 "available Rooms"
              or available as 12 items, which is mean 3 rooms * 4 visitors per room = 12 items (visitors).

              Check more here

              Kind Regards.

              • works brilliant, i think i understand it a bit better now! I stick to the easier version of capacity rooms here first. Awesome help

          • Thank you so much.
            It is working now as desired!
            I left the option by visitors unchecked and it does exactly what i was looking for. I can now book 3 Apartments the same day.

            a) is it possible to "not read" the house itself as one capacity and only retrieve childs in the site displayed calendar?
            b) it is possible to LIMIT/Change the Amount without adding or deleting childs?
            for example lets say i have 3 rooms but one is out of order for a term. So i dont want to change the whole structure, i just want to pull the propper amount of the capacity

            Thanks,,,it helped me so much!

  9. Hey,

    I setup automatic sync to import my Airbnb calendar to my booking calendar via a cronjob. However i keep getting imported bookings for june 28th (todays date) in the year 2020. It seems like when a booking in Airbnb for june 27-28 2019 is synced incorrectly and the website syns this as a booking in the year 2020. This has happened for the past days.
    For clarification, i did not receive bookings in 2020 for that date.

    Kind regards,

    • Hello.
      Please download the .ics feed from the Airbnb, and open it in Notepad, then manually recheck that you do not have there events for 2020-06-28.

      Otherwise, please send this .ics feed to support @, so I can recheck it.

      Additionally please recheck in Notes section (at the Booking Listing page), where from that specific booking was imported. May booking you was imported it from some other source (.ics feed), and not from Airbnb.
      Kind Regards.

  10. Hi,

    I have two questions while using the Business Small:

    1.: I am using hourly booking for my employees to book three rooms at work.
    I wan't to use the timeline view showing all three rooms at once for a span of a week. In this view I can't see the time of reservations. Is it possible to display the time and also display multiple entries per day per room on the timeline view?

    2.: In the timeline view, all entries appear to be links and the cursor changes to a hand while hovering. Is it possible to show all additional information of the entry on the frontend, just like it is shown in the backend when clicking on an entry in the timeline view?

    Thank You!

    • Hello.
      1) Timeline have the predefined views, its does not possible to change it some way. You can check what views possible here
      and check shortcodes here:
      so probably for the week view its will look like this:

      [bookingtimeline type='1,5,6,7' view_days_num=7 header_title='All Bookings' ]

      Its will show days and not the times.

      The booked time-slots you can show in mouse over tooltip, or configure it to show in the booking pipelines. You can configure it at the Booking > Settings General page in Booking admin panel section for the option "Booking title (TimeLine)"
      or by activating this option "Booking details in popover".

      2) Yes, please check point #1.
      Kind Regards.