Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hi

    I have been trying to export the booking information via the csv export option but the data does not open in Excel or Google Sheets where an imported csv file would normally separate all the data entries correctly to their headings. I just get the data in a jumbled format, no heading, or single columns of data.
    I thought I asked this question before but now cannot find either the question or a reply so maybe it did not get posted.



    • Hello.
      Please try to change the separator of data from ";" to ",". You can change it at the general booking settings page. Then test it again.
      Kind regards.

  2. I have purchased Business Large SingleSite 5.4.2 for our bed & breakfast. I have set the standard rates and set up seasonal filters for peak periods. I have applied a seasonal filter to the valuation days of each resource to increase the room cost during peak periods. but I've found that the valuations are not correctly calculated when the check-in date precedes the peak period start date. I believe you realize this because you display a warning in the valuation page setup stating the valuations will only be applied if the check-in date falls within the seasonal filter window. Is there a technique or solution that allows the cost to be accurately calculated when the first date is before the seasonal filter window begins?

    My standard rate is $125/night. During peak periods, our rate increases to $200/night for any one-night stay and $150/night for any two-night stays during the seasonal filter window. For three nights or more, the standard rate is applied.

    Valuation days were the primary reason why I purchased this version, but if they can't be mixed with non-valuation dates successfully, the upgrade is worthless to me.


    • Hello.
      The ability to configure the "Valuation days" cost settings, that depend from the season filter, possible only based on the "check in" date condition for the season filters. Its because if we are have to many intersected season filters with different cost settings, its almost not possible to have the correct cost configuration.

      That's why if you need to configure the cost, that depend from the season filter for each selected date, and do not depend from the number of selected dates, you can configure it by using "Rates" cost system.

      If your cost depend from the number of selected dates for the booking, you can use the "Valuation days" cost system. If in addition its depend also fro m the season filter, so in this case you can configure the "Valuation days" cost system based on the "check in" day, that belong to specific season filter.
      Kind Regards.

  3. Hey guys!
    I'm building the website for my flying club, and i'm trying to make a section for booking the airplanes. As far as I have read, the small business version is the one i need to accomplish that. But before buying it i've bee reading the FAQs and forums and can't figure out how to:
    1) make it possible for the people who will be booking the airplanes to see their availability in the calendar so they won't book an already booked airplane. I mean the calendar showing the dates and hours for wich the airplane is already booked.
    2) make it possible for the user to book the airplane without having to wait a response from the administrator, I mean the user is able to accomplish the booking automatically if he chooses a date and the hours when the airplane is not booked, and not to accomplish it if the date or hours are already taken.

    Hope you can help me!

    Thank you in advanced.

    • Hello.
      1) Please read firstly the general instruction about usage of paid versions of Booking Calendar:
      By default if someone make the booking in calendar for specific date(s) or time(s), this date(s) or time(s) become unavailable for the other visitors. Please retest it in the live demos.
      2) Administrator just can approve specific booking or decline it. In the Booking Calendar Business Small version you can set auto approve all incoming bookings.

      The ability to book for the specific times only possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1). Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      You can configure the timeslots selections on the Booking > Settings > Fields page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: Other live demo you will need to reconfigure.
      Kind Regards.

  4. Hi there,
    Is there a way to determine a different link name for the section in our booking page where the customer actually fills in the form and sends the request? I need to determine a Goal on Google Analytics in terms of booking requests sent, but our page link does not change when someone fills in and sends the form so my Conversion Goal is not accurate, it shows all visitors to this particular page, also the ones that do not send the filled form.
    Thank you

    • Hello.
      Its possible to change links, from booking form page to some other page (after visitor made the booking), if you will activate the "redirection to the "Thank you" page", after visitor made booking. You can activate it at the General Booking Settings page in "Form" section.

      Its will work in the Booking Calendar Business Small and higher versions only in case, if all payment system are deactivated. Otherwise visitor will redirect to the "payment gateway page" for finish payment process.
      Kind Regards.

  5. Greetings,

    We have an ics calendar feed imported in a google calendar.
    Therefore this calendar has a public google calendar id but is read only.
    Can we use it with the sync option (we don't need the other way) ?

    Thanks for your help.

    • Hello.
      Unfortunately booking calendar does not support exporting bookings through "ICS link". Sorry.
      Booking calendar support only manual exporting of bookings to the CSV files. You can test it at the Booking Listing page by clicking export button at Action toolbar.

      Booking calendar support only import of events from the Google Calendar (not 2 sides sync).
      Info about it exist in any settings pages at plugin website and at help configuration page of plugin website:
      Kind regards.

      • Thanks for your quick answer.
        Ok so our case should work
        Importing csv feed in a google agenda and then using this google agenda for import in booking calendar as it is public and has a google calendar id

        • Hello.
          In general yes, but please retest it first.
          Such import have to work even in Booking Calendar Free version.
          Kind Regards.

          • Indeed this feature is available in the free version.
            We've just give a try and it is working perfectly !

  6. Thank you for your response to how to ensure people booking receive a confirmation e-mail:

    In the Booking Calendar MultiUser version each activated booking admin can activate and configure own emails for own booking resources. Thats why please log in as specific booking admin. Then open Booking > Settings > Emails page and activate and configure the email templates.

    However whenever I try to visit settings when logged in as another user I get the message 'You do not have sufficient permissions to access this page.'

    I have increased the user to Editor and still get this message.

    Hope you can advise.
    Thank you

    • Hello.
      Please login as "super booking admin" user. Then open the General Booking Settings page and (at the right side of that page) at "User role" section, please set correct user roles for the each menu pages.
      Kind Regards.

  7. Hi again, I have now found where I needed to change the permissions to allow calendar owners to change the settings themselves. However I would like visitors to the site to have a uniform experience regardless of which resource they are booking. Is there any way to set this up form Admin so that visitors always receive a confirmation when booking?

    • Hello.

      Please make this fix. Please open this file ../{Booking Calendar Folder}/lib/wpdev-booking-class.php

      then find this code:

      add_bk_option( 'booking_is_email_newbookingbyperson_adress', 'Off' );

      and replace it to this code:

      add_bk_option( 'booking_is_email_newbookingbyperson_adress', 'On' );

      Then for all "New" booking admin users, that you will activate in a future, the email template for the visitors about the new booking, will be active by default.

      But for all already activated booking admin users (before this fix), you need to change it in a settings, because this status its already saved to DB.
      Kind Regards.

  8. Thank you, I shall try that, sadly last time I tried changing the code I crashed the whole thing and had lots of problems. Fingers crossed for me!

  9. Does the calendar allow for multiple bookings for the same time slot on the same day (ex. 5 customers book the 10AM-11AM slot)?

    • Hello.
      Unfortunately, if you need to make the several specific number of bookings per the same timeslot at same date, its does not possible in any versions of Booking Calendar. Please read my suggestion below about the possible configuration.

      At the Booking Calendar Business Small and Business Medium versions are possible to make the bookings for the specific time slot.
      Please note, if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.

      At the Booking Calendar Business Large version is possible to set the capacity of the booking resource, it’s mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability.

      Please read more info about the booking resources and how to configure them here


      Suggestion! I can suggest that you can create the booking resource with specific capacity for the each of your times and then have the independent own calendar for the each of your time slot for the reservation. Its mean that your visitors firstly, need to select the times in the selectbox, where will be list all your options.
      And only after that select the date and fill the booking form. Its can be look like this:

      Kind Regards.