Support Archive

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. We are a voluntary community service group using WordPress personal single user version 5.4.2 to manage a building.

    The building is booked up to two years in advance by groups that meet specific criteria. We are currently taking bookings for 2015, 2016 and 2017.

    The booking process has to be managed over this extended period.

    Step one of the process is the online application/confirmation process.

    In step two, two weeks prior to occupation the facility user is required to provide details of a current Public Liability Insurance Policy and also provide the names of the adults and children in attendance. We need to capture that these two pieces of information have been provided to us (this is an auditor requirement).

    Is it possible create the required fields so they are hidden to the user but not the administrator or would we need to solve the problem some other way, such as including the fields on the booking form in a box labelled 'Official use only'.

    If we have to go down the second path would it be possible to 'lock' the fields so they could only be completed by the administrator once the form has been submitted?

    Any assistance you can provide would be appreciated.

    • Hello.
      Its seems that you need to check the Booking Calendar Business Medium version.
      In this version possible to configure the several custom booking forms at the Booking > Settings > Fields page.

      Its means that you can insert the booking form (with specific list of text fields) into the post or page at front-end side of your website and your website visitors can make the booking.

      But at the Booking > Add booking page in admin panel, you can chose the booking resources and specific custom form (that will have these additional form fields) and add booking with these additional form fields.
      You can test Booking Calendar live demos at this page to be sure in functionality and do not have misunderstanding.
      Kind Regards.

      • Thanks for the response.

        Unfortunately, as a community service organisation, we are unable to justify the cost of the Booking Calendar Business Medium version just to access just that one particular feature. We do not need any of the other additional features that version provides.

        .Robert H.

        • Hello.
          then you can have in the booking form some hided fields from the visitors in a way like this:

          <div class="my_hidded_fields" style="display:none;"> For official use field: [text of_field ""]</div>

          And in some CSS file at your admin panel, for example at the ../{Booking Calendar Folder}/css/admin.css
          you need to add this css:

          .my_hidded_fields {
             display:block !important;

          to show these field(s) at the Booking > Add booking page in admin panel.
          Kind Regards.

  2. how to remove a link "Powered by WP Booking Calendar"?

    • Hello.
      Please open the "General Booking Settings page" in your admin panel. At the "Advanced section" click on "Show settings of powered by notice" then UNCHECK this option: "Turn On/Off powered by BC notice under the calendar."
      Kind regards.

  3. Dear Team,

    I have the free version of the plugin and I went through all the steps mentioned in this link:
    My plan was to buy the paid version after the business grows but if I cannot use the plugin it will not be able to do that.
    I do not understand what else could be the problem. Could you please think with me?

    Thank you!

    Kind regards,
    Erna Borbas

    • Hello.
      The most probably you will be need to check last point ( #6 ) from that troubleshooting instruction.
      Also you can check the info about similar troubleshooting story here:

      If you still do not get emails, please contact the support of your hosting company to check the mail log to be sure in a reason in this issue with emails.
      Kind Regards.

  4. Our website has over 100 properties on its db.

    From the main menu search Find properties, you'll see a google map with them listed

    All have availability from 7 UTS2015 Each day of Aug, Sep, Oct, Nov 2015 but when you search from the widget from the sidebar we get no results displayed.

    Spent a whole 10 hrs on this, pls assist

      • We had no troubles getting it to work with
        [booking type=170 form_type='standard' nummonths=1]

        however when we use (and we have different resource types on the one property so we do want this)

        [bookingselect type='170,171,172' selected_type='' nummonths=1 form_type='standard' label='Please select the resource:' first_option_title='Please Select']

        The resources do not show in the search. This is further confirmed by the fact in settings/search/search cache shows 0 booking forms inside of posts or pages.

        Is this a bug or are we utilising the parent child structure wrong. As an example we have a property that has camp sites and shed accommodation. We set this up as a Resource of property name with a child record for each camping spot and shed accommodation room. Users can then book each child record using the [bookingselect type=....... form.

        Thanks in advance for your response.

        • Hello.
          The search availability functionality is make searching only for the booking forms inside of the posts or pages - Booking Calendar shortcode [booking ....]
          Its does not search the booking form selections shortcodes in the booking form, like these [bookingselect ...]. We are have this restrictions, because Booking Calendar require that inside of the one page have to be booking form for one booking resource. And the last shortcode ([bookingselect ...]) insert several booking forms into one page or post.

          That's why you need to insert the booking forms into the posts or pages, where you want that show them in search results.
          Kind Regards.

  5. Hello,

    I'm trying to use this plugin for a B&B site under construction. I'm afraid I'm new to this so some of the code notations are unfamiliar, however after installing the plug in I immediately hit an internal server error when clicking on the settings link (either from the navigation bar or on other plugin pages). I see that the FAQs mention that it may be an htaccess issue - but I'm not able to find that either!

    I wanted to upgrade this eventually too, but I can seem to get past the first hurdle - any help suggestions would be really appreciated.


    • Hello.
      1) Firstly please try this. Deactivate all plugins at the WordPress Plugins menu. After this activate the Booking Calendar plugin. And test it. If its will work, then activate one by one all other plugins to find the reason of this issue. Also you can try to deactivate the actual theme and activate the some default WordPress theme to recheck about any conflicts with actual theme.

      2) If previous will not help, please recheck error.log at your server configuration (if you can not find this file, please contact the support of your hosting company to fins this file).
      There must be description about this error, because possible different reasons of such type of error.
      Then if we will know the reason of this error, we can fix it.

      • Thanks for the very quick response, I've disabled the plugins and theme but all to no avail! The error log seems to suggest that it's an error 500 0 0 1682 1204 1875 - but I'm not sure what this means!

        What's really odd is that it only seems to be the general tab - the others such as email templates seem to work fine...

        Thanks for your help!

        • Hello.
          Its weird. What exactly message do you see in the error. log file ? Did you check it?
          Kind Regards.

  6. I've installed the plugin, and worked well the first day, but since then has been impossible to clic in the calendar for an appointment

    • Hello.
      Please send the link to the page with booking form, where you are having this issue. And also please send screenshot of general booking settings page to support @
      I will check and try to help you. This issue possible because of CSS conflict or beachside of wrong configuration at the general booking settings page of days selection mode.
      Kind regards.

    • Hello.
      The iDeal payment system does not support, yet. This payment system at our TODO list, but unfortunately, I can not say, when exactly its will be integrated.

      The Business Small and higher versions of the Booking Calendar is support PayPal (Standard and PayPal Pro Hosted Solution), Authorize.Net, Sage Pay and iPay88 payment gateways integrations, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      If you want to make the integrations of your payment system by yourself, so you will be able to check how is integrated the Payment system (on the example) of the PayPal system at this file:../booking/inc/payments/paypal.php . You will be need to create your file with similar structure in that folder. Also you are need to include the calling of your file into this file: ../booking/inc/payments/index.php in the same way, as it was done for the other 3 payment systems.

      Please note, if you will modify the source code of plugin we will not guaranteed correct work of plugin and support it.
      Kind Regards.

      • Thanks for the quick reply, do you have a timeframe on the update? The other payment types will definitely work for now. I'd do the integration myself but when it comes time for updates I'd rather not hack core plugin files, bad practice IMO.

        • Hello.
          Right now I cannot say about the exact date of the update. Hope it's will be ASAP.
          Thank you for understanding.
          Kind regards.

  7. Is it possible to have a resource booked for more than a single one-hour slot at a time? For example, a room might be booked from 9am-12pm but when I try to select multiple hours on the booking form it only allows me to choose a single hour slot.

    • Hello.
      You can use instead of times-slots shortcode ("timerange"), the "starttime" and "duration" of time selections shortcodes.
      Its means that you visitor can select starttime and how many hours (or some other time), that he/she wants to book.

      If you will use times-slots shortcode ("timerange"), its does not possible to select several options in this select-box to book several time-slots, during one booking session process. Sorry.

      Please read more about the booking form fields configuration here
      Please use shortcode generator at the right side of the Booking > Settings > Fields page for the fast and correct creation of booking form fields.

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: Other live demo you will need to reconfigure.
      Kind Regards.

  8. Hi,

    I have an issue, when something is booked the color for availability doesn't change the calendar availability colored days only show when i am logged in, so if someone visits my site they cannot see the available or unavailable days by color.

    I was thinking is buying the small business pack now, but i just saw this issue, please solve this at once.


    Diogo de Castro

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the "Advanced section", please be sure that you have not activated this option: "Allow unlimited bookings per same day(s):". This option must be unchecked. If its checked, please uncheck it and update the settings.

      If you still will have this issue, please recheck for the any cache plugins, like "WP Super Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      Kind Regards.

      • Hi,

        I don't have that option checked, plus i don't even have any cache related plugin installed.

        How would you like to proceed?

        Thank you,


        • Hello.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
          If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.

          If you still will have tissue, please send screenshot of your General Booking Settings page and link to the page with booking form to this email:
          support @
          Kind Regards.

        • Hi,

          I have just solved it. You were right, i had wp super cache deactivated, but we need to completely remove it so it may work.

          Thanks a lot, i will proceed on buying the small business pack,