Support Archive (3)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

    • Hello.

      Plugin will search only among pages with booking forms in content of pages (not sidebars) for single or parent booking resources. You need to insert one booking form per page.

      Customize your search form and search results at Booking > Settings > Search page. After that you can insert search form shortcode into page and test.

      If you still will have some issues with showing search results, like in this live demo: https://bl.wpbookingcalendar.com/search/

      please check this troubleshooting instruction: https://wpbookingcalendar.com/faq/no-search-results/

      Kind Regards.

    • In addition to this,

      Reference: https://bl.wpbookingcalendar.com/search/

      Can you please provide a step by step instructions on how I can link each resources to a page?
      (Add images and description)

      I've already spent hours trying to figure it out.

      Thank You

      • Hello.

        If you need to show some text and images in search results like here https://bl.wpbookingcalendar.com/search/ so, then the text in search results is getting from "Excerpt" section of post, where you have inserted the booking form and the image - its "Favorite image" of this post. In search result form at the Booking > Settings > Search page you will be need to use these shortcodes:

        [booking_featured_image] - featured image, taken from the featured image associated with the post,

        [booking_info] - booking info, taken from the excerpt associated with the post

        Kind Regards.

  1. Hi guys,

    is there a way to retrieve the cost a user had paid and show into email of decline as shortcode?

    Thanks in advance

    • Hello.
      In the Booking Calendar Business Small version you can use this shortcode [cost] in the email templates at the Booking > Settings > Emails page for showing cost of the booking.

      In the Booking Calendar Business Medium or higher versions you can use additional shortcodes:

      [cost_hint] - Full cost of the booking.
      [original_cost_hint] - Cost of the booking for the selected dates only.
      [additional_cost_hint] - Additional cost, which depends on the fields selection in the form. [deposit_hint] - The deposit cost of the booking.
      [balance_hint] - Balance cost of the booking - difference between deposit and full cost.
      [coupon_discount_hint] - Coupon discount value of the booking. 
      

      But before using these shortcodes in the email templates at the Booking > Settings > Emails page you must to use same shortcodes also in the booking form at the Booking > Settings > Form page, otherwise its will not show in email templates.
      And such shortcodes will show cost hints in emails, only for the bookings, that was made, when these shortcodes already was exist in the booking form at the Booking > Settings > Form page. In other words, if you send payment request email for booking, that was made when these shortcodes was not exist in the booking, so then this booking just do not have this cost info and will not show cost hint in email.
      Kind Regards.

  2. Hi, I was wondering how I can make the booking form split into two columns across the page instead of one. Right now I have 4 months of the calendar spread across the page and underneath is the form, however because it's vertical and narrow, there's a lot of space on the right side. I would like to have something like first name on the left, last name on the right, next line is email and on the right phone, and a details box underneath. I hope that makes sense. Is this possible? Thank you!

    • Hello.
      Its possible only in the paid versions of Booking Calendar.
      In these versions you can configure booking form similar to this:

      [calendar]
      <div style="clear:both"></div> 
      <div style="float:left;width:49%;" > 
        First Name (required):[text* name]
      </div>
      <div style="float:left;width:49%;margin-left:2%;" > 
        Last Name (required):[text* secondname]
      </div>
      <div style="clear:both"></div> 
      <div style="float:left;width:49%;" > 
        Email (required):[email* email] 
      </div>
      <div style="float:left;width:49%;margin-left:2%;" > 
        Phone:[text phone] 
      </div>
      <div  style="clear:both"> 
           <p>Details: [textarea details 100x5 class:col-md-6]</p> 
            [captcha]
           <p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p> 
           <hr/><p>[submit class:btn "Send"] </p> 
      </div> 
      

      Kind Regards.

  3. Hello
    We want to put our school gym on this to be rented by the community to use. Is it possible to make sub groups/parent and child Resources?

    So that we have Gym and then under that "Court 1" and "Court 2"
    So it looks like this:
    Gym
    - Court 1
    - Court 2

    instead of this:
    Gym
    Court 1
    Court 2

    • Hello.
      1) Probably you have misunderstanding about the parent/child booking resources. The purpose of these resources, to have only one calendar, and ability to make several bookings per same date, until you will not book all capacity (child booking resources) per specific date(s).
      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      At this version is possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource.But in this version is possible to make reservation only for FULL date, not a time slots (time slots in this version only record data in the DB, but do not play any logic in reservation).
      Please read more info about the booking resources and how to configure them here https://wpbookingcalendar.com/help/booking-resource/
      Also we highly recommend to check this article about different configuration of capacity and availability https://wpbookingcalendar.com/faq/capacity-concept/

      2) In your case, you can have booking resource selection shortcode (like in this live demo https://bm.wpbookingcalendar.com/select-resource/ ), but its will list booking resources in one list:
      Gym
      Court 1
      Court 2

      Or you can create some structure of pages. And then insert into the separate pages the separate booking forms for specific booking resources.

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

  4. Hello,
    My custom forms doesn't load anymore.
    Since the last time when everything worked well (few days ago), I didn't make any changes and now when I try to connect to the site, there is a page which ask me to enter the order number of purchase version
    I had more than 12 forms set on the Booking forms settings.
    I tried to look after the forms in the database in phpmyadmin and they seem to be there but I'm not sure and I don't understand why it would work well and now it doesn't work at all.
    I only got Standard form in the settings.
    Could you help me please?
    Thanks a lot.
    Hélène
    Booking Calendar MultiUser (single site usage) version

    • Hello.
      1) Please be sure that you have logged in with the same "super booking admin user". If you was logged in wth some regular user, so then you will see default standard form there, its because in the Booking Calendar MultiUser version each activated user (regular user) will have own individual booking admin panel, and its means ability to customize own individual booking form, as some other booking settings.

      Please retest it in the live demo. You can read more about the initial configuration of the Booking Calendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      2) Otherwise, just enter your registration key at the Booking > Settings General page, if system asking about it. Pleas note, ussually you need to enter it only once, during initial fist accessing of Booking > Settings General page, while you logged in as super booking admin user.
      Kind Regards.

  5. Hello,
    Thanks for your answer.
    It doesn't work anyway.
    I logged in with the super booking admin user and I entered the register key but I still have the same problem.
    The custom forms don't load only Standard form.
    Thanks a lot in advance.
    Hélène

    • Hello.

      If you was created custom booking forms, when you was logged in as super booking admin user , but try to show this form for booking resource, that belonging to the "regular user, so then its will not work". At front-end side will load booking form for this specific user (standard form of this specific regular user!

      By default the "custom booking forms" is supporting only for "super booking admin user". You need to log in as super booking admin user.
      Then create new custom booking form and test it by inserting it into the post or page this custom booking form for booking resources that belonging to this super booking admin user (owner of the resource is super booking admin user).

      Please note, if you need to create OWN custom booking form for regular users also, so then you need to set constant WP_BK_CUSTOM_FORMS_FOR_REGULAR_USERS set to true inside of booking/core/wpbc-constants.php file.

      Kind Regards.