Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello.

    Is there a way that multiple people can book on a pending date, as it has not yet been approved. I have looked at the "Allow unlimited bookings per same day(s)" but that includes Pending and Allowed dates.

    Hoping you can assist me with this.

    • Hello.
      Yes, it's possible. You need to activate this option "Use pending days as available" at the Booking > Settings General page in Advanced section.
      So in this case, system will show the pending days as available in calendars, until you do not approve some booking.
      Kind Regards.

  2. Hi,
    We are having issues with booking imports on our website.
    Import lists are correct (displayed through [booking-manager-listing]), but the booking are not being displayed on the accommodation calendars anymore (they used to, and we haven't change a thing), which leads to double booking situation.

    Looking through the backoffice, I realised that most imported booking were in the trash/deleted, when they should actually still be active.
    In the Booking Calendar settings, we have checked the "Delete all news booking before new import" option because we want to be sure that any modified Booking on external platform applies to our import. But it seems like it may cause the dysfunction ? I precise that we only have one .ics source per accomodation (this .ics is coming from Booking.com).

    Is there any way to "reset" the import to make sure all imports are overriding and getting apply to the accommodations calendars again ?
    Can you please help me with this issue ?
    Regards

    • Hello.
      It's seems that the new import was not done, after the bookings was moved to the trash.

      Please delete all bookings from the trash, by clicking on the "Empty Trash" button at the Actions toolbar at Booking Listing page,
      and then make new imports.

      You can do this manually or by opening the page with import shortcodes.

      You just need to make new import to import all your bookings.

      Kind Regards.

  3. Hi, I have used the booking calendar for several years now on my website. Recently I noticed that the calendar itself does not display anymore. The only thing that still remains is the legend and the contact form. The actual calendar itself does not show anymore.
    Any help in trying to figure out this issue that just recently appeared would be appreciated.

    Thanks,
    Joe

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.8
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      • I am having the same issue. We've used this booking calendar plugin on our site for years. In the last couple of days we noticed the calendar is not displaying on our website but the legend and the contact form still remains. This is a major issue for us as our customers are not able to see calendar and book appointments. We are current with the latest update 8.8 but the issue remains and I have looked at the other suggestions from Support. We are struggling to stay in business given the current times we are in and with the booking calendar suddenly not working it could be the nail in the coffin. Please help!!!

        • Hello.
          It's most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

          You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.If it does not help, please deactivate your active theme and activate the default WordPress theme. And then retest it again. Maybe there exists some conflict with some active plugin or actual theme and just need to find the reason for that issue.

          If you still have this issue, please send the link to the page with a booking form, where you are having an issue, I will check it then.

          Kind Regards.

    • Managed to find the solution.
      It's a compatibility issue with WordPress 5.6
      Download plugin "WP Downgrade | Specific Core Version"
      Select version 5.5.3
      Then go to WordPress Admin dashboard - Updates and then "Update" to wordpress version 5.5.3
      Problem solved for the moment.

  4. Dear,
    Using business large and pleased.
    Have a customized booking form with only appropriate fields for my business situation.
    The guest booking receives an email with an url pointing to my edit page for the reservation. That page contains fields that are not applicable and confuses my guests.
    How can I configure the booking edit page to tailor it to my business context.
    kind regards
    Luc

    • Hello.
      Probably you are having several custom booking forms at the Booking > Settings > Form page. And you need to use the custom booking form for booking editing, instead of using standard booking form.
      If yes, then replace this shortcode:

      [bookingedit]

      to this:

      [bookingedit form_type='my_custom_form']

      where my_custom_form it's name of your custom booking form (for rechecking the exact name of your custom booking form, you can check this
      "form_type" parameter in the page, where you are having the booking form shortcode with this parameter.
      Kind Regards.

  5. Hi there, I've been asked by the Client to add Facebook Pixel to both the Payments page & Confirmation page. I cant see how I can add this to either, and can't find any documents. Do you have any instruction on how I can add this?

    Thanks,
    Eursula

  6. Hello! Tell me the algorithm of actions, if it is possible to do this, you need to display information about the booking in the modal window: date, name, mail, additional services, etc. But so that the modal window opens not by clicking on the selected date, but by clicking the checkout button after choosing a date or several days in the calendar?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.
      Kind Regards.

  7. in the FAQ there is a description of how to make a modal window with a booking form open after clicking on the date. I didn't understand where exactly to look for the Fields page section, or it is open only in the extended version, if possible, send a video how to do it. And is the ability to set prices for apartments and additional services also included in the paid version of the plugin?

  8. I can't figure out how to create availabilities/time slots for my students to book. It would seem I know to create something for them to select and reserve.

    • Hello.
      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.
      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/
      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.
      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/
      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

  9. Hi, just upgraded to Booking Calendar Business Large, to get access to the search function.

    We now have a problem that it will not find the current resources, instead it lists deleted resources that was present in the older version. I have reset the search cache, but the same results pops up, it even lists a booking form it finds on a page that was deleted long time ago?

    Is it possible to uninstall the whole thing and start from scratch?

      • Yes, that's what I did, but in the cache it lists pages that don't exist any more.

        So I can't really delete something from a page that don't exist?

  10. Is there a listing of deleted pages in wordpress then? And how come these resources that the calendar list in the search cache does not show up in the search result?

    • Hello.
      When you click on the "Clear search results button" system search the PUBLISHED pages with [booking ...] shortcode, and only then list them at the Booking > Settings > Search page.
      And only after this you can see them in the search results at the front-end side.

      SO please recheck those pages.
      Otherwise please send screenshot of Booking > Settings > Search page and send links to those pages.
      Please send all this info to support @ wpbookingcalendar.com
      Thank you.

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