Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Dear,
    working with version 8.8 business large.
    Would need to decode the form field of the booking table. As it is not really json, those functions will not be able to do the job.
    As the plugin needs to decode this field to show in the admin pages - Booking Listing, there should be some code that does this.
    Can you point me to the appropriate php function that I could leverage?

    Many thanks
    Luc

    • Hello.
      You can check how is parsing of the bookings processing inside of this function:

      function wpbc_get_bookings_objects( $args ){

      that is located inside of this file: ../wp-content/plugins/{Booking Calendar Folder}/core/admin/wpbc-sql.php

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

    • Hello.
      Please send screenshot of your booking form configuration from the Booking > Settings > Form page and configuration in text mode. Please send all this to support @ wpbookingcalendar.com
      Kind Regards.

  2. It is still not working , as it is doing 2 things:
    1.- After ask for the reservation, the calendar is not moving to the payment page
    2.- It is moving down the full content of the web and it does not matter if we force via CSS or placing it in 2 columns.
    Indeed is even possible that after payment the calendar is hiding himself the payment page

    • Hello.
      It seems that issue is related to the not correct configuration of the booking form. It seems there is missing some closing elements. Please send configuration of the booking form from the Booking > Settings > Form page, I will recheck it then.
      Please send all this info to support @ wpbookingcalendar.com

  3. Hey,

    We wonder if it's possible to add multiple reservations at once in the admin panel?
    We want to set the capacity of resources for individual days because reservations can be made by phone, over our website, or booking.com. But adding all the reservations one by one would be a lot of work. It would be much easier to set the capacity of a resource on a daily basis.

    We have the license for large businesses.

    Thanks in advance.

    Best,
    Sebastian

    • Hello.
      You can add the booking with specific capacity at the Booking > Add booking page in the same way as at the front-end side. Just select the “parent booking resource” at the top toolbar.
      Please check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  4. Hello, I didn't found how to post a new topic, so I try my question here:

    On a the booking form, I don't see anymore the calendar to select dates.
    In admin part, when I edit an existing reservation, or try to create a new one, I don't see the calendar neither.
    I only see the text form for additional information.

    the source code is like this one:

    .hasDatepick .datepick-inline .datepick-title-row th,.hasDatepick .datepick-inline .datepick-days-cell{ height: 110% !important; }

    <textarea id="date_booking1" name="date_booking1" autocomplete="off" ...

    WordPress version is 5.6,
    bookingCalendar version is 9.Business.Large.SingleSite.8.4.3
    php version is 7.3, mysql 5.6

    The license is expired for a long time, but few monthes ago, everything was still ok and nothing modified in this plugin. Then, the booking part of the website has been disabled for a while, but now I want to reactivate it and discovered that no calendar is displayed anymore. A sample page for the booking is this one:
    https://www.la-grange-des-maths.fr/test/
    Do you have any idea to resolve this please ?

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.8
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

  5. Hello,
    The icons in the backoffice are not displayed correctly (I have a type number E104, E074 ...). This is the case for all the icons on each tab. What can I do ?
    Thanks for your help.

    • Hello.
      Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

  6. Hi, I need to remove "Numbers of guests", but when I pull out the shortcode the search form is left churning and nothing more happens... do I also need to change something somewhere else?

  7. Hello,
    Im trying to set range times of 10 minutes, wich, so far, i have managed to set, with the formula:
    ([select rangetime "08:00 - 08:10" "08:10 - 08:20" "08:20 - 08:30" "08:30 - 08:40" "08:40 - 08:50" "08:50 - 09:00"])

    I have to cover from 08:00 to 20:00, and I noticed the "grid" with selectable hours; is it possible to change it to a dropdown list so I can save space?

    Thanks in advance!

    • Hello.
      Please open the Booking > Settings General page and deactivate this option “Time Picker for time slots” in the timeslots section.
      Kind Regards.

      • Thanks for your answer, that solved it... but im still in some problems.
        As we have so many time slots, the dropdown is giant.
        Is there anyway to make a first time slot (for example morning, from 08am to 14pm) and a second (for evening, from 14 to 20) and have 10 min time slots wich depend from this first selection?

        Thanks again!

          • Hi again, im still trying to fin a workaround this, since is vital for our client.
            In this case, I have 1 room, and created 2 resources around it: room 1 - morning, and room 2 - morning.

            is there anyway to assign a different time slot to different resources?

            We currently have the small bussines license, but upgrading is not a problem if this feature requires to.

            Thanks!

            • Hello.
              Assigning different time slots for the different booking resources, possible if you will configure 2 different booking forms at the Booking > Settings > Form page. It's possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#custom-forms
              Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

              You can upgrade to the higher version of Booking Calendar from your existing version of plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.
              Kind Regards.

                • Hi!
                  Thanks for the answer; im looking at the upgrade section, from small to medium is 120$... with the aditional 89$ from the small license.

                  However a new license for medium is only 149$... is there anyway to adjust that?

                  Thanks in advance for the help.

                  • Hello.
                    Such costs issue, because of seasonal limited discount.
                    Please send your request to support @ wpbookingcalendar.com for more options.
                    Kind Regards.

  8. Okay, so I have two issues. One: setting the automatic price on the booking form. Everything goes great. You sign up and pick a date and time and then the thank you message pops up. I have set the payment to appear on the screen after the booking is sent. It pops up perfectly with my message.....but the price listed is wrong and I cannot seem to change it on any page. I have miraculously got it down from 25 dollars to 12.50 with no idea how I did that.
    I need it to sit at 10.

    Also, the other option I wanted was to send a payment email WITH buttons. This does not seem to work. Any ideas?

    • Hello.
      Please be sure that you have correctly configured the cost option at the Booking > Settings > Payment page. Probability you need to set the cost per 1 day. And then configure cost at the Booking > Resources page.
      Otherwise send screenshots of your configurations. Please send all this to support @ wpbookingcalendar.com

      In the emails possible to configure only payment link.
      Kind Regards.

  9. Advance calendar by 1 year instead of by 1 month?
    Hi, I am using Booking Calendar for a very simple availability overview. I am displaying 12 months on a page. Instead of advancing the calendar month by month, which, for this layout is really confusing, I would like to advance it by 12 months. Is this possible somehow? Here is the shortcode I am using o display the calendar:
    [bookingcalendar nummonths=12 startmonth='2021-01' options='{calendar months_num_in_row=4 width=100% cell_height=40px}']
    Great plugin. I especially like using the child-css!

    • I have found a solution by displaying three consecutive years and some CSS magic so I can get by but this brings up the next question.
      with this shortcode used:-
      [bookingcalendar nummonths=36 startmonth='2021-01' options='{calendar months_num_in_row=4 width=100% cell_height=25px}']

      is there a variable that I can use that will replace the hard 2021 with something like {current_year}? The way I have done t now makes this a manual operation. That's not ideal.

      For those who are interested how I did the annual separation, maybe you can use this css snippet for your own calendars:

      #calendar_booking1{
      /*Start counting at y 2021*/
      counter-reset: year 2021;
      }

      #calendar_booking1 > div > div:nth-child(12n+13){
      /*push new year down*/
      margin-bottom:100px;
      /*Increase year by one*/
      counter-increment: year 1;
      }

      #calendar_booking1 > div > div:nth-child(12n+14):before, #calendar_booking1 > div > div.datepick-one-month.datepick-new-row:before{
      content: counter(year);
      position: absolute;
      margin-top: -90px;
      font-size: 55px;
      font-family: Kreon;
      left: 50%;
      transform: translate(-50%, 0);
      }

      #calendar_booking1 > div > div:last-child:before{
      display:none;
      }

      • Hello.
        Unfortunately, there is no such variable or shortcode for "...replace the hard 2021 with something like {current_year}"
        We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
        Kind Regards.

          • Ok, I just bought business medium to be able to show seasonal prices. I am getting really wound up by the lack of documentation now. I do not want to watch Youtube videos where objects on screen are circled with the mouse. I want a list of shortcodes. Don't get me wrong. Awesome plugin but your website sucks epically.

            • Hello.
              1) For showing cost of booking in real time use this shortcode [cost_hint] at the Booking > Settings > Form page.
              Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

              2) If you need to set the different costs per different seasons, then you can do this at the Booking > Resources > Cost and rates page. Check more about this feature here: https://wpbookingcalendar.com/overview/#rates

              Kind Regards.

              • Sorry, it is not working. Can you please just tell me how to amend the shortcode to show the cost in the availability calendar?
                I am using:
                [bookingcalendar nummonths=36 startmonth='2021-01' show='cost' options='{calendar months_num_in_row=4 width=100% cell_height=40px}']

                An I want the cost to be shown depending on the season in this calendar:
                https://stephan.moenninghoff.me/belegungsplan/

                Thank you!

                • BTW I have set up the seasons, that worked. All I need now is to show the seasonal price in the table.
                  Thanks.

                  • Hello.
                    If you need to show the cost of days in each day cell in calendar, then you can activate this option at the Booking > Settings General page in Calendar section.
                    Kind Regards.

                    • Thank you. I have it working. Get a web designer. Please.

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