Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi, I am posting this as I'm extremely worried about my subscription. I bought the Booking Calendar Business Large (multi site usage) version. This was a massive expense for me. I know that I have 5 websites that I can use. I assumed that you could transfer the plugin provided that you were using only 5 at a time. I am very new to web design, and not receiving any support and I'm just playing trial and error. I have been migrating my websites around from one host to another and had 4 different websites with 4 different domains, but then realised that I could have more than one website using subdomains. So I have been migrating websites assuming that the booking site would just be added. On top of that I created a website with a subdomain using multi-sites and had to delete it and start again as I was having trouble uploading my images, so the host recommended I get a professional designer, which I couldn't afford. Now I can't upload any more bookings. This booking pro plugin is a massive expense for me. I am doing it myself as I can't afford a web designer. Can you please assure me that I will be able to upload more of these plugins. I'm so upset right now. I used to be able to access an account to find out how many I had. I can't see it anymore?? Please help. Thank you

    • Hello.
      The reason why you can not upload / install plugin not from our side.
      It’s seems that you have some error during uploading or activation of the plugin.
      Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.
      Kind Regards.

      • I don't know why but I uploaded this again and it worked!! I was in a bit of a panic!! I received an email saying that there had been errors, so I'm not sure why. Thank you for responding. Cheers for a great calendar ! I hope I can manage to take advantage of all the features.

  2. How can I never send email?

    I only make bookings through the back end. I always have to uncheck both email options, the one at the top right and the one at the bottom left. How can I permanently disable tose options so they are never checked by default?

    Thank you.

    • Hello.
      Please open the Booking > Settings General page and in Booking admin panel section deactivate this option “ Deactivate send email option at Add Booking page” and this option “ Deactivate send email option at Booking Listing page”

      Kind Regards.

  3. Hi, upgraded to business large a while ago, how come the calendar shows friday and saturday transparent, not too happy about it, can I change it to solid columns?

    • Hi, upgraded to business large a while ago, how come the calendar shows friday and saturday transparent, not too happy about it, can I change it to solid columns?

      Edit: meant the search form calendar of course

      • Hello.
        Send the link to your page with booking form, where you are having the issue.
        Thank you.

          • Hello.
            Please open this file ../{Booking Calendar Folder}/css/client.css

            ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

            then add this code to the bottom of this file:

            div#datepick-div , div#datepick-div .datepick-header{
                width: 242px !important;
            }

            Please do not forget to clear browser cache before testing these changes.

            Please note, it's seems that you are using some cache plugin, that minimize all CSS files into one file, so you need to regenerate this file, or deactivate that minimize plugin.
            Kind Regards.

  4. Can you please point me to the instructions that show me how to have a one night premium rate eg $175 per single night only but a standard rate for 2 eg if you book 2 nights the rate is $145 or the nights it is $145 x 3
    Basically a cleaning/changeover fee of $30 extra for a one night stay .
    Thank you in advance
    I am running the Business large option

  5. Hi there! We haven't had a problem with the plugin for the last two years, but it looks like our [calendar] shortcode is no longer working on our site. Can someone please get in touch with me about this issue? Thank you.

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

  6. Can you also send your reply to this email address in case spam filters block your response on the other one? Thank you!

  7. Hi Guys
    I have just noticed that my booking calendar has disappeared from the front end for some reason link here: puffincampers.co.uk/check-availability/

    Cant remember when this occurred but i have the latest version of WordPress but i haven't updated the plugin ever to be honest as its always worked.

    Any ideas.

    Cheers

    • Hello.

      It seems that you are using the old version of Booking Calendar and you have updated to the latest update of WordPress.
      Because of that you are having this issue. Please be sure to use the latest update of Booking Calendar 8.8
      It has to resolve the issue of not showing the calendar at the latest update of WordPress.
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      Kind Regards.

      • Thanks for the quick reply really appreciate it, i have reverted back to the older version of WP to get it working.
        I would like an update for the new version but cant find my order number, it was over a year ago at least when i purchased the Version: Personal SingleSite 7.0. I have the issue on 2 websites actually.

        Can i still complete the update request form without my order number?

  8. Buongiorno

    vorrei passare alla versione premium

    Ho un solo sito internet

    ma 3 diversi luoghi di prenotazione (2 studi in due luoghi fisici diversi e 1 online)

    Vorrei far pagare i pazienti online con paypal, stripe, ecc..

    di quale versione ho bisogno?

  9. Hi,
    I am receiving the following message when trying to book more than 1 day (multiple days is the chosen option in the settings). Everything is up to date (WordPress 5.6, booking calendar 8.8). Already tried the solutions from the FAQ, unfortunately, it didn't help. Could you offer me some assistance, please?

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:442|V:8.8| DB:Duplicate entry 19-0000-00-00 00:00:00 for key booking_id_dates::INSERT INTO wp_bookingdates (booking_id, booking_date, approved) VALUES (19, 0000-00-00 00:00:00, 0 ), (19, 0000-00-00 00:00:00, 0 ), (19, 0000-00-00 00:00:00, 0 ), (19, 0000-00-00 00:00:00, 0 ), (19, 0000-00-00 00:00:00, 0 ), (19, 0000-00-00 00:00:00, 0 )]
    Kind regards
    Tea

    • Hello.
      You need to check this troubleshooting instruction: https://wpbookingcalendar.com/faq/duplicate-entry-key/

      Otherwise try to delete the booking with ID = 19 and recheck your settings at the Booking > Settings General page (relative check in/out times) and then check your Times fields (if you are using it) at the Booking > Settings > Form page.
      Kind Regards.

  10. Hello, using free version of booking calendar.
    People making a reservation on the website get the following message:
    email could not be sent SMTP error couyld not authenticate.
    The booking comes through on our calendar in the backoffice but we do not receive confirmation emails, nor does the visitor.

    A secondary problem is that in the backoffice we get the list with reservations in bookings list but on the calendar viewer the bookings are mentioned a day and hour off (example a booking on the 7th of january at 1 pm is shown on the calendar on the 8th of january at 12 am).

    Can you help me solve these issues, especially the reservation email problem?

    Thankj you,

    Cordially,

    • Hello.
      1) Please note, Booking Calendar uses standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      Most probably you need to check point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      In case if you already using some SMTP plugin, then please contact support of this plugin to resolve such issue.

      2) Please open the Booking > Settings General page and deactivate this option "Use localized time format" at the Booking admin panel section.

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