Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hi,

    Hope you are doing well!
    I really like this plugin. Good work! I have one query is there any option to use VCS payment gateway with the plugin?
    Looking forward to a fast and positive reply.

    Thanks in Advance,
    Aman

    • Hello.

      Unfortunately, in actual versions of Booking Calendar the "VCS payment gateway" is not supported. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  2. Dear Support!

    I've a question. Can I set the plugin book plus one day what I selected? Example: If I choose jan. 22-23, I wanna book the 24 as well because our customers can book nights so I they choos 2 days they wanna stay in house 2 nights and leave next day.

    Thanks,
    Peter

  3. Hi Support,

    I have a problem with the plugin : Small Business.

    There is a problem with the calendar in front-end. I would like to have the same calendar between the back-end and the front-end. The back-end one works correctly.

    How can I send to you some print screen of this problem ?

    Thanks in advance for your help !

    Rbnbrt

    • Hello.
      Please send it to support @ wpbookingcalendar.com

      Also please send the link to your page with booking form, where you are having the issue.
      Kind Regards.

  4. Hello,

    I've just purchased the medium packet, and now I wonder how to do some setup:

    - I only have 1 kind of ressources, but I have 14 items of this ressource. How can I do this setup, so that the customer can choose to book 4 or 5 or 14 items of this ressource? It is very nessecary, otherwise I cannot use this plugin?

    • Hello.
      It’s possible in the Booking Calendar Business Large or higher version.

      If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

      Kind Regards.

  5. Hi! Here are my questions:
    For multiuser version ($ 674)
    Question number 1: Is it possible for each apartment (resource) and for each owner of the resource (Owner 1, Owner 2) to set up your personal payment gateway?
    Question number 2: What languages admin panel and booking form supports this plugin?

  6. Hello,

    I'm using the booking calendar plugin.

    I noticed on your demo site, you're using a plugin to prevent access to the rest of the site except the booking calendar.

    How do i restrict access like you did?

  7. Hi,

    I have some few questions - I have the large-plugin.

    1. How is it possible to let the customer order more than 1 ressource at the time? I.e. the customer wants 2 or 5 ressources for 1 or 2 days? I don't know how to add the possibility in the form?

    2. How do I change the translation from: "visitors" to "canoes" (my ressources)?

    3. How do I change the design (text size, color, font, etc.) for the calendar form?

    4. If a customer check of the check-box to a special price (i.e. 50$), how can I multiply this to the number of booked ressources? Example: The customer booked 3 ressources (canoes) and wants to buy cleaning. The cleaning is 20$ per ressource (canoe). How do I setup this feature?

    5. Is it possible to make the form in 2 columns, because I think it's a little bit annoying with such a long form?

    Thank you for your answers.

  8. Hello is there a possibility to automatically delete trashed booking?

    If it's not possible to do it via WordPress can I do it with custom php/js code ?

    • Hello.
      Sorry, by default its does not possible.
      If you want to use "Trash buttons" in the Booking Listing and in Calendar Overview page to delete instead of moved bookings to trash, so then you can try to make this fix.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/js/admin.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      function trash__restore_booking( is_trash, booking_id, user_id, wpdev_active_locale, is_send_emeils ) {
      

      and replace it to this code:

      function trash__restore_booking( is_trash, booking_id, user_id, wpdev_active_locale, is_send_emeils ) {
      delete_booking(booking_id, user_id, wpdev_active_locale, is_send_emeils );
      return false;
      

      Kind Regards.

      • Hello, thank you a lot for your reply.

        it works fine, but is there a possibility to transform:
        Auto-cancel pending bookings to Auto-delete pending booking (completely delete the pending booking instead of move it to trash)?

        So I can auto-import others bookings from .ics file (via cron)

        • Hello.
          Instead of that, you can make the fix, for "ability to import new bookings from .ics feed, is such bookings already exist in the Booking Calendar, but was moved to trash".

          Please open this file ../wp-content/plugins/booking-manager/core/wpbc/wpbm-bc-import.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          $my_sql = "SELECT * FROM {$wpdb->prefix}booking WHERE sync_gid IN ('{$sql_sync_gid}')";
          

          and replace it to this code:

          $my_sql = "SELECT * FROM {$wpdb->prefix}booking WHERE sync_gid IN ('{$sql_sync_gid}') AND trash != 1";      //FixIn: 2.0.9.3
          

          Kind Regards.

  9. hello,
    we rent a small apartment to different target groups. that means we have 3 different pricing models and seasons. Is it possible to realize this constellation in the booking calendar small business? we are relatively new and I think we don’t see the trees because of the forest;). thank you for your help.

    Kind regards
    Annette

  10. Hi Team,
    I am using a very popular WordPress theme, but it has a conflict with the Icons that are visible in the calendar. When viewing bookings, the day, week or month icons do not appear. I once found a fix in this support group, but cannot seem to locate it after updating my theme. Thanks, Nick

    • Hello.
      You need to check what exactly script generate this conflict issue. You need to chekc the ID of this script,
      and then you can add exception to not load this script at the Booking listing page at this file ../wp-content/plugins/{Booking Calendar Folder}/core/wpbc-js.php
      in this function:

      public function remove_conflicts( $where_to_load ) {

      Otherwise, you need to contact support of your theme, about ability to not load the CSS and JS files of this theme at all pages of WordPress admin panel, and only to load such files at the menu pages, where this theme have functionality.
      Kind Regards.

Leave a Reply

Your email address will not be published. Required fields are marked *