Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi, several times a week this message appears when someone tries to book in the calendar "Wrong! The request does not pass the security check! Please refresh the page and try again." Do you know why, or what can I do to prevent it from happening?

    Kind regards

  2. Hi guys,

    I am trying to generate a payment page and i have understood that I should use [visitorbookingpayurl], both on the web page and in the email sent to the client with the payment request. But how should I input the shortcode on a web page?? I use Divi

      • I have tried and it works, but it is simply not good enough.
        I do not need to give the customers an opportunity to change anything, it only confuses potential clients. It is also a bit strange that you do not post all the data the customer had entered initially.

        When the call from to that page comes from a [visitorbookingpayurl] you simply need to switch off the reservation form and only post the payment form details.

        I want to emulate the workflow from AirBnB where clients first request a timeslot. When I Click pending, the client is informed that the time slot now is reserved for them and a payment page is displayed. When the customer has paid the deposit or the whole amount, the transaction changes status to "approved"

        • Hello.
          Basically if you send the payment request to the visitor, so at that page have to be showing only the payment form, without the ability to edit exist booking.
          Can you send your payment request link to test it?
          And can you send configuration of your booking form form the Booking > Settings > Form page. Please send all this info to support @ wpbookingcalendar.com
          Thank you.

  3. Hello. Is it possible to configure the width of the text and dropdown boxes in the booking form? Guidance on the correct code to use would be very helpful. Thanks

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      Kind Regards.

      • The form is at the bottom of this page. Ideally I want to reduce the width of all text/drop down boxes and place the latter side by side. Thanks

        • Hello.
          If you want to set the form fields in 2 columns, so then you can reset your exist booking form to "2 columns" form template.
          You need to select this "2 columns" form template at the toolbar at Booking > Settings > Form page and then click on "Both" button to reset this form.
          After this you can configure your form fields in a way like it's done in that booking form. But the calendar will be at the top of the page.

          If you simply need to reduce size of the form fields, then you can make this fix.
          Please open this file https://railwaycottagekillin.co.uk/wp-content/plugins/booking.personal.8.8/css/client.css

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then add this code to the bottom of this file:

          div.widget_wpdev_booking input, 
          div.widget_wpdev_booking select, 
          div.widget_wpdev_booking textarea, 
          div.widget_wpdev_booking .wpdevelop input, 
          div.widget_wpdev_booking .wpdevelop select, 
          div.widget_wpdev_booking .wpdevelop textarea {
              width: 50% ;
          }
          

          Please do not forget to clear browser cache before testing these changes.
          But it's will not make showing the fields in 2 rows!!

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

  4. We are getting an internal error of 500 when I try to approve a pending booking. The booking approves, but the page won't show me any information, just the error.

    WordPress: 5.6.1
    PHP: 7.4
    Booking Calendar: 8.8
    WordPress Theme: RentMyHouse

    • Hello.
      1) The “500 error” in the server it’s general error message. We need to check the exact reason for this issue.
      Please recheck your error.log in your serverconfiguration, about any relative errors.
      If you can not find error.log file, please contact the support of your hosting company about helping in finding this file.
      So after this will be possible to solve this issue.
      You can check about some common issues of such errors here: https://wpbookingcalendar.com/faq/500-internal-server-error/

      2) You can also deactivate emails at the Booking > Settings > Emails page. And retest then if the error relative to the sending of emails.

      3) It can be because of conflict with some other plugin or actual theme.Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

      Kind Regards.

  5. Hi Just wanted to find out.
    I'm busy with a site and have multiple products (cottages)
    When I insert the calendar and book it works perfectly fine but when I go to a different product or cottage it shows the days have already been booked but it was for the other product. How do I make the calendar item specific?

          • So what have you tested it with?

            As long as you can add the calendar with a shortcode

            • Hello.
              You can use any theme. The main requirement from Booking Calendar it’s that there is no any JavaScript errors was generated by theme or other plugin, because otherwise calendar will not show. Also Booking Calendar is using bootstrap version 3.3.5, so if your theme is using also bootstrap libarary, its have to be the same version.

              Currently we can not suggest some specific theme. You can download the Booking Calendar Free version https://wordpress.org/plugins/booking/ to tests how it’s working with your theme.

  6. Hello, if i use multiple calendars for multiple house rentals, can I use the import and export ical feature, different for each calendar?

    We want to manage different properties that are on other platforms from different owners and different listings. Is this possible?

    Thank you in advance,
    SD

    • Hello.
      Yes, it's possible.
      Please read more about this feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/Booking Calendar is generated .ics feed with bookings in real time. But how often some services (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into their own system, does not depend on the Booking Calendar. So in other words, Booking Calendar does not force the import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed for making imports.

  7. Hello! I installed your plugin, thank you very much. But there's one problem. When an unauthorized visitor tries to book time from the site for a consultation, or if an authorized visitor, but not an administrator, no reservation occurs. Tell me how you can make sure that any visitor who visits the site can make a reservation.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).
      Kind Regards.

      • Hello! Thank you very much for your response. I apologize in advance that maybe I'm wrong. But I thought you didn't understand my message that way, or I didn't. I'll try again.

        On the front end, on the site itself, on the calendar page, not in the admin, I enter as an administrator. I fill in all the fields, select the consultation date, click on the "send" button and all ok, a message appears and I see this data in the admin. But, if I come in as a visitor, then I do the same thing, I click on the "send" button and there is no reservation. There's no message, nothing. And it also happens if I log in as an authorized user, but not an administrator. For example, as a subscriber. And of course, nothing appears in the admin either. In general, reservations only happen if I enter the site as an administrator. In other cases, no booking takes place.

        I performed all the actions that you offered to do, but alas nothing has changed.

        • Hello.

          1) Probably, its because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

          2) Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  8. Hi,

    I have recently add your booking calendar to my website (it was very easy, thank you) and noticed now that it can not display half days for the changeover of guests. Is there any update in the meantime in this?

    And I am not able to show the legend with the different colours for "availabe" and "requested" and "booked". Can you may help and explain where my mistake is?

    the website is http://www.casamarieluise.com

    Thanks in advance
    Ines

  9. HI There.
    I am using the booking calendar for the first time (free version).
    I set up the booking calendar for a fitness business, I set up different time on the same day. I am testing the form, but when I see the booking on the admin panel shows a different time. could you please guide me on how to fix it. Thank you in advance

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