Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello,
    first of all many thanks for this awesome plugin for a payable price!

    I have just 2 little problems:
    1.) Contact Form does not appears RIGHT from the calendar, even though I changed it in the calendar settings.
    See:
    2.) Checkboxes are in the middle of the contact form, see:

    Can you help me with this both issues?

    Many thanks in advance,
    best regards
    Sascha Klein

  2. How can I set minimum booking days for an accommodation? e.g. Finca1 Preis per 7 days, minimum stay 7 days

  3. You have a great plug-in. I have a guesthouse with 10 rooms. I like to buy the plug-in, but I want to try it first. But I do not know how to add room names to the plugin.
    Could you give me an advice please ?
    Thanks'

    Milan

  4. Hello,

    When a user changes their booking, they are directed to the Payment page (even though they have already paid).

    How can we disable the payment redirect, after changing their booking?

    • Hello.
      You will be need to make a customization.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/lib/wpbc-booking-new.php

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

              if ( strpos($_SERVER['HTTP_REFERER'], $admin_uri ) === false ) {
                  
                  if ( ( isset( $params["is_show_payment_form"]) ) && ( $params["is_show_payment_form"] == 1 ) ) 
                      do_action('wpdev_new_booking',$booking_id, $bktype, $str_dates__dd_mm_yyyy, array($start_time, $end_time ) ,$formdata );
                  else
                      do_action('wpbc_update_cost_of_new_booking',$booking_id, $bktype, $str_dates__dd_mm_yyyy, array($start_time, $end_time ) ,$formdata );
      
              }
      

      and replace it to this code:

              $is_show_payment_form_after_editing = true;					// Default
              if ( $is_edit_booking !== false ) {
              	$is_show_payment_form_after_editing = false;            //FixIn: 8.4.6.1
      		}
              if ( strpos($_SERVER['HTTP_REFERER'], $admin_uri ) === false ) {
                  
                  if ( ( isset( $params["is_show_payment_form"]) ) && ( $params["is_show_payment_form"] == 1 ) && ( $is_show_payment_form_after_editing ) )
                      do_action('wpdev_new_booking',$booking_id, $bktype, $str_dates__dd_mm_yyyy, array($start_time, $end_time ) ,$formdata );
                  else
                      do_action('wpbc_update_cost_of_new_booking',$booking_id, $bktype, $str_dates__dd_mm_yyyy, array($start_time, $end_time ) ,$formdata );
              }
      

      Kind Regards.

  5. Hello,

    When I upgraded the booking Calendar from 7.2 to 8.4.4 my forms are 'disabled', and the colors don't show up properly.

    • Hello.
      Please open the Booking > Settings General page and re-select the calendar skin file. Then save it again.

      Some other conflict can be if the theme is using Bootstrap library and version of Bootstrap is different then version in Booking Calendar.
      Booking Calendar is use bootstrap library 3.3.5.

      You can open the Booking > Settings General page, and in "Advanced section" click on this link "+ Show advanced settings of JavaScript loading"

      Please be sure that these options:
      "Disable Bootstrap loading on Front-End" and "Disable Bootstrap loading on Back-End" are UNCHECKED.

      In case, if the Booking Calendar is conflict with your theme, so then you can activate this option "Load JS and CSS files only on specific pages"
      and in showing text area configure pages, where to load the JavaScript and CSS files from the Booking Calendar.
      One row for one page, like this:

      /page-booking-1/
      /other-booking-page/

      etc...

      In this case, Booking Calendar will not load own CSS and JS files at all front-end pages, and will load it only at the pages, which you have specified (where you will insert the booking forms).

      Kind Regards.

  6. Hello,
    I have purchased premium version of the plugin for single site.(Personal). Since I entered wrong email id, have not received any email or link to download the plugin archive file. Kindly provide a solution for my problem.

  7. Hi, I have a problem with "bookingtimeline".
    When you put it on the page the column of dates occupies 50% of the table and much space is lost that could occupy the column that shows the days.
    I also have the problem that in the same "bookingtimeline" does not show the data of the reservation so that visitors can see it.

    WP: 4.0.7
    PHP: 7.0

    • Hello.
      Please, send the link to your page with booking form, where you are having the issue.
      Thank you.

      • WUNO RESERVAS

        Here is the page where I have the problem. I also want to know if to put a maximum number of days, e.j. that only appear 7 or 15 days and if I want to see the others have to click on the date of the following days, there is some command.
        I already saw the short codes but I do not see any that establishes the maximum days to show.

        • Hello.
          Sorry, that link is redirected to not available page (probabaly it’s does not published).

          If you need to scroll more months in Booking Calendar, then you need to open the Booking > Settings General page and for option “Number of months” set value “1 year” or more.
          Kind Regards.

            • Hello.
              Please try to make this fix.
              Please open this file ../wp-content/plugins/{Booking Calendar Folder}/core/admin/wpbc-class-timeline.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              $max_rows_number = 31;
              

              and replace it to this code:

              $max_rows_number = 16;
              

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
              Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
              Thank you for understanding.
              Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

              Kind Regards.

          • reservas
            I'm sorry, here's the link.

            I think that explains me badly, what I want is to show only 7 o 15 days in the timeline and not the 30 days, but in the timeline I want to keep showing the hours.

  8. Hi,

    Plugin looks great and seems to fit our needs, I just have a couple of questions:

    1. Is it possible to register full details of multiple guests during booking? ie. Something like a "+" button that you could click on and each time a form appears with name, email, etc details. You press the "+" again and you can add another guest, and so on.
    2. After booking is there a way (via popup or new page or whatever) that all the details of those guests you entered can be displayed?

    Thanks for your help!

    • Hello.
      1) Please check pissible customization here https://wpbookingcalendar.com/faq/show-hide-fields-depend-from-selected-option/

      2) There is no such feature.
      But in the Booking Calendar Business Small or higher versions you can activate to show “the booking summary” after clicking on “Book now” button, be fore showing payment form. You can activate it at the Booking > Settings > Payment page.
      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.
      Kind Regards.

      • Thanks for the speedy response! This all sounds good. The booking calendar we are building won't require any financial transaction. Is it still possible to activate the booking summary option in that case?

        • You can activate the “payment by cash” at the Booking > Settings > Payment page. And configure there something like “thank you” message - it’s only some text info.
          Kind Regards.

  9. Hello,
    If a person have made a booking a certain day and I, as administrator, later want to change that date to another – is there a simple way to change day? I can not drag and drop and to delete the entire booking and rewrite all values agin is a too complicated and time consuming procedure.
    I use WordPress 5.0, Booking Calendar Free Version 8.4.6. Theme: Enfold
    Best regards
    Bent

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