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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello,

    I have just bought the Personal single site version after using the free edition.

    I need to have 2 different resources with 2 different time ranges, is it possible? and how?

    thank you.

  2. Hi guys,

    I a, building a booking site for a holiday home.
    I do not want my clients to go straight to a payment page after filling in the booking form. I want them to receive an email with a link to the payment page in order for them to keep a paper trail of their booking. I have had problems getting that to work, but finally i managed to a) switch off the payment form (on the settings > payments page) and b) send a payment request (adding [visitorbookingpayurl] to the email sent when status is set to "pending"). So far so good.

    But when I switch the payment form off, the payment request form's PayPal and Stripe widgets do NOT just contain the deposit but the entire rental amount. Only the direct bank transfer widget has the right amount.
    The deposit does not pass into the booking list, either. So in order for my intended workflow to work, I have to enter the deposit manually in the "cost" field of the booking list, but then the payment does not generate a note keeping record of amount, the outstanding balance and the payment date/time. If I switch on the payment form on again, everything works nicely again. For sure it is a mistake??

    • Hello.
      Yes that is correct, if you will activate option "Do not show payment form, after submit booking form" at the Booking > Settings > Payment page, system will not make calculation of the deposit amount and that's why do not show in notes "Deposit / Balance amount".
      During sending payment request, you will be need manually to write the "deposit amount" in the cost fields and save in notes section booking balance amount.
      We will add improving of this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.

      • Thank you for your answer - even if it was not what i wanted to hear.

        I think that for anybody living in the world of renting holiday accomodations where the fees may run into between 2000 and 4000 eur, it is absolutely necessary to be able to create an email flow for documentation in case of disputes.

        The idea of having the visitors immediately pay a large sum in deposit and then they see the payment page disappear can give the impression that the business is not serious.

        I note that you recognise it is an error in your setup and look forward to hear when you have fixed it. Please let it be before the holiday booking starts - at latest when the CoviD-19 restrictions on holiday travels are listed.

          • Maybe you could explain the correct use of [calc_deposit_hint]? does it force a calculation of the deposit?

            • Hello.
              1) Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/_bs/biz_s.php

              ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              		//FixIn: 8.1.3.23
              		if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) {
              			return false;
              		}
              

              and replace it to this code:

              		//FixIn: 8.1.3.23
              //		if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) {
              //			return false;
              //		}
              

              2)
              then find this code:

                      $is_turned_off = apply_bk_filter('is_all_payment_forms_off', true);
                      if ($is_turned_off)  return;
              
                      make_bk_action('wpbc_set_coupon_inactive', $booking_id, $booking_type, $booking_days_count, $times_array , $booking_form );
              

              and replace it to this code:

              	    //FixIn: 8.8.1.9
              	    if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) {
              		    return false;
              	    }
              
                      $is_turned_off = apply_bk_filter('is_all_payment_forms_off', true);
                      if ($is_turned_off)  return;
              
                      make_bk_action('wpbc_set_coupon_inactive', $booking_id, $booking_type, $booking_days_count, $times_array , $booking_form );
              

              Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
              Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
              Thank you for understanding.
              Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

              • I have never asked you to personalise anything. I have expressed a pious wish that you would correct your own errors 🙂

                I understand the code you sent me. But i cannot see the difference between point 1) and point 2) above, except for some red letters?

                • Hello.
                  In the first point the code was commnted. added these symbols: // in each new line:

                  //		if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) {
                  //			return false;
                  //		}
                  

                  in the second point, was added new code:

                  //FixIn: 8.8.1.9
                  	    if ( get_bk_option( 'booking_payment_form_in_request_only' ) == 'On' ) {
                  		    return false;
                  	    }
                  

                  Kind Regards.

  3. I have 3 multiple ICS listings for a single booking and I want them sync all together for the same time with the single booking.

    1. http://www.homeaway.com.au/icalendar/7c5c2407a8d74a0fb1ce24a44eea8646.ics
    2. https://www.airbnb.com/calendar/ical/37269621.ics?s=37e8bdd1b379fc963a6abd6da8aa2ac5
    3. https://www.riparide.com/calendar/ical/2073-olive-cottage-at-hunter-river-retreat?s=oywJrhaXOwYd

    Now following thsi tutorial
    https://oplugins.com/plugins/wp-booking-manager/booking-manager-help/

    How would I be able to add 3 source to one shortcode
    [booking-manager-import url='https://calendar.google.com/calendar/ical/CALENDAR_ID/public/basic.ics' resource_id=1419 import_conditions='if_dates_free' from='today' until='any']

    Also to add this page to CRON job will be able to enable AUto Sync?

    Thanks

    • Hello.
      You can use one shortcode under other in the same page. For example:

      [booking-manager-import url='http://www.homeaway.com.au/icalendar/7c5c2407a8d74a0fb1ce24a44eea8646.ics' resource_id=1 import_conditions='if_dates_free' from='today' until='any']
      [booking-manager-import url='https://www.airbnb.com/calendar/ical/37269621.ics?s=37e8bdd1b379fc963a6abd6da8aa2ac5' resource_id=1 import_conditions='if_dates_free' from='today' until='any']
      [booking-manager-import url='https://www.riparide.com/calendar/ical/2073-olive-cottage-at-hunter-river-retreat?s=oywJrhaXOwYd' resource_id=1 import_conditions='if_dates_free' from='today' until='any']
      

      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically accessing this page with booking import shortcode to start the import process. Or you can insert the import shortcode before booking form shortcode, so firstly the system will start the import process and only then show the booking form, when someone visits your page.

      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Kind Regards.

  4. Hi, we are using the Multiuser SingleSite 8.7.8 version. Several rural hotels appear on a single website. One of them wants to configure a specific payment method. Is it possible to assign it to a single user/hotel or has it to be configured for all of them?

    Best regards,

    Carlos

    • Hello.
      It's will be configured for all of them.

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  5. Hello,

    I have now activated two payments.
    Bank transfer and PayPal.
    If I now go into the bookings in the admin BAckend enter the payment amount and click send the customer gets an email.
    In this email is a link to the payment page.
    So far everything ok
    But
    If the customer clicks on this link he comes only back to my website without payment request or similar.
    What do I have to change where?

    Thanks in advance for the help.

    • Hello.

      You need correctly to configure bookingedit shortcode.

      1) At  the page, like this    http://www.server.com/edit/  you need to insert  the [bookingedit]  shortcode.

      2) then  at  the Booking > Settings General page i  Advanced section,  you need to  save  the URL to  this page http://www.server.com/edit/  for this option " URL to edit bookings".

      So please make new test booking and then test those edit links. 

  6. Hello,

    I'm using the Personal SingleSite version of your extension.
    I would like to know if it was possible to merge multiple bookings with from the same contact i.e. based on the email.
    It would be easier to for managing my calendar and sending reminders.

    Regards

    • Hello.
      It's possible with aggregate parameter in the booking resource selection shortcode.

      Example:

      [booking type=3 aggregate='3,4']
      and
      [booking type=4 aggregate='3,4']
      

      Please check more here https://wpbookingcalendar.com/faq/shortcode-booking-form/

      aggregate
      possibility to show reserved days in one calendar from several booking resources. So it means that one calendar can aggregate dates from several booking resources. Usage: aggregate='2;4;5', where 2;4;5 – ID of booking resources. The ID of booking resources you can check at the Booking > Resources page.

  7. Hello,
    We are using a Business Medium license; our client is having problems regarding his reservations, as most of the days appear as full reserved (we configured it to have hourly reservations) but that doesnt match with the appointments made, there should be free slots to reserve.

    Site is:

    https://laboratoriogeneral-lgac.es/cita-previa/

    Could you please help us?

    Thanks in advance!

    • Hello.
      It's seems that you are using this instruction https://wpbookingcalendar.com/overview/#times-week-days
      for configuration of the different time slots for the different weekdays.
      Please note, in this case, you need to have this default section in the booking form configuration:

      [condition name="weekday-condition" type="weekday" value="*"]
        Default:   [select rangetime  "10:00 - 11:00" "11:00 - 12:00" "12:00 - 13:00" "13:00 - 14:00" "14:00 - 15:00" "15:00 - 16:00" "16:00 - 17:00" "17:00 - 18:00"]
      [/condition]
      

      Where you need to list all time slots that you are using in other conditions.
      System will detect available or unavailable time slots, based on this list just after loading. And based on this section system detect if some day fully booked or not.
      Please check more here https://wpbookingcalendar.com/faq/different-time-slots-selections-for-different-days/

      We will add improving of this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.

      • Ok... im not sure if we are doing this correctly :/
        One of the resources we got with this issue is config like this:

        [calendar]

        Choose hour:
        [condition name="weekday-condition" type="weekday" value="0,6"]
        Weekend schelude: This test is only aviable in morning hours [select* rangetime "09:00 - 09:10" "09:10 - 09:20" "09:20 - 09:30" "09:30 - 09:40" "09:40 - 09:50" "09:50 - 10:00" "10:00 - 10:10" "10:10 - 10:20" "10:20 - 10:30" "10:30 - 10:40" "10:40 - 10:50" "10:50 - 11:00"]
        [/condition]

        [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"]
        Monday to friday schelude: [select* rangetime "14:00 - 14:10" "14:10 - 14:20" "14:20 - 14:30" "14:30 - 14:40" "14:40 - 14:50" "14:50 - 15:00" "15:00 - 15:10" "15:10 - 15:20" "15:20 - 15:30" "15:30 - 15:40" "15:40 - 15:50" "15:50 - 16:00" "16:00 - 16:10" "16:10 - 16:20" "16:20 - 16:30" "16:30 - 16:40" "16:40 - 16:50" "16:50 - 17:00" "17:00 - 17:10" "17:10 - 17:20" "17:20 - 17:30" "17:30 - 17:40" "17:40 - 17:50" "17:50 - 18:00"] [/condition]

        Not sure why is this wrong or how could it be fixed, this seems to have both conditions.
        Can you check it out, please?
        Thank you

        • Hello.
          Try to use this:

          [calendar]
          
          Choose hour:
          [condition name="weekday-condition" type="weekday" value="*"]
            Default:   [select rangetime  "09:00 - 09:10" "09:10 - 09:20" "09:20 - 09:30" "09:30 - 09:40" "09:40 - 09:50" "09:50 - 10:00" "10:00 - 10:10" "10:10 - 10:20" "10:20 - 10:30" "10:30 - 10:40" "10:40 - 10:50" "10:50 - 11:00" "14:00 - 14:10" "14:10 - 14:20" "14:20 - 14:30" "14:30 - 14:40" "14:40 - 14:50" "14:50 - 15:00" "15:00 - 15:10" "15:10 - 15:20" "15:20 - 15:30" "15:30 - 15:40" "15:40 - 15:50" "15:50 - 16:00" "16:00 - 16:10" "16:10 - 16:20" "16:20 - 16:30" "16:30 - 16:40" "16:40 - 16:50" "16:50 - 17:00" "17:00 - 17:10" "17:10 - 17:20" "17:20 - 17:30" "17:30 - 17:40" "17:40 - 17:50" "17:50 - 18:00"]
          [/condition]
          [condition name="weekday-condition" type="weekday" value="0,6"]
            Weekend schelude: This test is only aviable in morning hours [select rangetime  "09:00 - 09:10" "09:10 - 09:20" "09:20 - 09:30" "09:30 - 09:40" "09:40 - 09:50" "09:50 - 10:00" "10:00 - 10:10" "10:10 - 10:20" "10:20 - 10:30" "10:30 - 10:40" "10:40 - 10:50" "10:50 - 11:00"]
          [/condition]     
          [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"]     
                  Monday to friday schelude:  [select rangetime "14:00 - 14:10" "14:10 - 14:20" "14:20 - 14:30" "14:30 - 14:40" "14:40 - 14:50" "14:50 - 15:00" "15:00 - 15:10" "15:10 - 15:20" "15:20 - 15:30" "15:30 - 15:40" "15:40 - 15:50" "15:50 - 16:00" "16:00 - 16:10" "16:10 - 16:20" "16:20 - 16:30" "16:30 - 16:40" "16:40 - 16:50" "16:50 - 17:00" "17:00 - 17:10" "17:10 - 17:20" "17:20 - 17:30" "17:30 - 17:40" "17:40 - 17:50" "17:50 - 18:00"]  
          [/condition]
          
          • Hi!
            Adding this to the form makes the "change" between regular and weekend days correctly... but most of the days still appear as fully reserved when they are not.
            Is there a way to "clean" or reset that?

            Thank you so much for the help.

            • Hello.
              What exactly days and what bookings exist at those days ?
              Please send screenshots to to support @ wpbookingcalendar.com
              Kind Regards.

  8. Hello,
    i have a problem with the booking: when a user has a Email from Telekom like name.name@t-online.de he dont get the automatic response after the booking or other Mails. How can I fix this?

    Best wishes
    Michael

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

  9. Hello,

    the synchronization works when creating bookings from external site. Can it work when deleting bookings too (meaning deleting booking on final website when deleted from original source) ?

    Thanks

    • Hello.

      You can activate this option " Trash all imported bookings before new import "  at  the Booking > Settings > Sync > "General" page --

      to move all previously imported bookings to trash before new import bookings. Its can resolve issue of updating deleted and edited events in external sources. Its work only, if you are using one source (.ics feed) for importing into specific booking resource!

      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/ 

      Please watch more useful video guides here https://wpbookingcalendar.com/help/ 

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