Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. I am having couple of issues setting up the booking calendar.
    1-The colored boxes on the bottom of the calendar are not showing to indicate availability and bookings and pending
    2-I don't want a separate page for the booking. I am trying to apply it to one of my existing pages using the short codes. I insert the codes but the ruction is not working to book or show it on the calendar. I am trying to apply it to one of our pages in an additional tab just like this one: https://cplspa.com/team-members/tee-persad/#tab-mqmbr
    I don't know what am I doing wrong.
    Please advise....
    Thank you

  2. Checking to see how I can set an input field (defined in Form Field screens) to be READONLY in the HTML form.
    This is current definition of that field under the is:
    Additional Info: [text addlcomments]

    Thanks in advance

    • Hello.
      Sorry, currently in actual versions of Booking Calendar does not possible to configure, some form fields as read-only (disabled).
      Please use fixed text for this at the Booking > Settings > Form page.

      We will add this feature to the TODO list for having it in future updates of plugin.

      P.S. You can use this JavaScript in booking form at the Booking > Settings > Form page for setting that field "readonly and disabled".

      Add this JavaScript to the bottom of that booking form at the Booking > Settings > Form page:

      <script type="text/javascript">
        jQuery(document).ready(function(){
           jQuery( 'input[name^="addlcomments"]' ).attr('readonly', 'readonly');
           jQuery( 'input[name^="addlcomments"]' ).attr('disabled', 'disabled');
        });
      </script>
      

      Kind Regards.

  3. I purchased the medium business version. For some unknown reason im getting a Gateway Error message when i tab to "BOOKINGS" now. I am not able to cancel a booking that's on a public calendar. What can i do ?

    • Hello.

      Weird issue: https://www.lifewire.com/504-gateway-timeout-error-explained-2622941

      1) Please recheck your error.log in your server configuration, about any relative errors.
      If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

      there have to be more description about this type of issue.

      2) Please be sure to use the latest update of Booking Calendar 8.4.6
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      (If you are using some old versions of Booking Calendar and latest php 7 or newer than possible some issues).

      3) Otherwise probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      4) Also you can try to deactivate all email templates at the Booking > Settings > Emails page, and then test with creation new booking again.

      If you will not have that issue, so then issue relative about sending by your server emails.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction http://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

    • Hello.
      Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      Kind Regards.

  4. Hello, I purchased the Personal SingleSite 8.4.6 license. It all looks fine, but there is a problem with export ics files. I'm using this Google Script to sync my reservations with Google Calendar: https://github.com/derekantrican/GAS-ICS-Sync/ but there is a problem with our exported "wpbm.ics" file. It expects the format like this: 2019-03-12T00:00:00 insted of 20190312T000000 like in your case. Can I somewhere somehow set the date format so it will work?

    Thank you

  5. Hello,

    our exported ics files look like this:

    BEGIN:VEVENT
    SUMMARY:4:test
    DESCRIPTION: test
    DTSTART:20190412T000000
    DTEND:20190413
    RDATE;VALUE=PERIOD:20190418/20190420
    UID:2019-04-12 00:00:00_4@demo.icalendar.org
    DTSTAMP:20190304T095228
    CREATED:20190304T104143
    LAST-MODIFIED:20190304T104143
    STATUS:CONFIRMED
    END:VEVENT

    The problem is in the DTEND value, it needs to be a 19 character length format, same as the other dates. How can I fix it? Thank you

  6. Hi again. I try to figure out, how to filter search results by category. If that is not possible, it should be ordered by categories. Example: Show 1. all accommodations, 2. all car rentals. Please help, thanks

      • Thanks, but thats unfortunatly not the question. I want to order the search results. At the moment it seems to be shown in order of the date when I created the items. I need to order the results on the page "search-results" by category.

        • Hello.
          Unfortunately, its does not possible to sort search results by category of posts, where you have inserted the booking forms.

          Its possible to make a fix for making sorting only by these paramaters:

                      [id] => 1             (of booking resource)
                      [title] => Standard   (of booking resource)
                      [prioritet] => 0      (parameter  that  you defined at the Booking > Resources page )
                      [cost] => 25          ( cost  of booking resource  from  the Booking > Resources page )
          

          For example for sorting search results by Titles of booking resources, you need to make this fix.

          Please open this file ../{Booking Calendar Folder}/inc/_bl/wpbc-search-availability.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          $sort_free_objects = array();
          foreach ( $free_objects as $key => $value ) {
              $sort_free_objects[] = $value->prioritet;
          }
          array_multisort( $sort_free_objects, SORT_DESC, SORT_NUMERIC, $free_objects );
          

          and replace it to this code:

          $sort_free_objects = array();
          foreach ( $free_objects as $key => $value ) {
              $sort_free_objects[] = $value->title;
          }
          array_multisort( $sort_free_objects, SORT_ASC, SORT_STRING, $free_objects );
          

          Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because almost have no free time.
          Check more about new features here https://wpbookingcalendar.com/faq/need-new-feature/
          Thank you for understanding.
          Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  7. Thanks, but thats unfortunatly not the qustion. I need to order the SEARCH RESULTS in page search-results. At the moment it seems to be shown in order of the date I created the items. I need to show the items in order of categories. thanks

  8. When trying to activate the plugin we received the following fatal error:

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    Kind regards

    • Hello.
      It’s seems like your sever configuration is out of memory for php script execution. Please contact support of your hosting to increase memory and time for scripts execution in php.ini file in your server configuration for php scripts and then try to activate it again. You will be need to restart server after making changes in php.ini file.
      Kind Regards.

  9. Hi,

    I am using the small business version of the plugin and trying to enable the 'pay in cash' method from payments. The tickbox to enable it is ticked, but when someone hits submit on the form they just get the standard message "Thank you for your online booking. We will send confirmation of your booking as soon as possible." It never prompts them with the 'pay in cash' message. Is there another setting I need to change to get this message to appear? Thanks for all your help, it's much appreciated.

    • Hello.
      You need to be sure that the cost of booking higher than 0.
      You can define cost per booking resources at the Booking > Resources page.
      Kind Regards.

      • Thanks. I do have a cost set in Bookings > Resources, but I still get that 'thank you for booking' message instead of the payment message.

        • Hello.
          Please try to update your version of Booking Calendar to the latest update 8.4.6
          You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

          Otherwise, please send screenshots of Booking > Resources page, Booking > Settings > Payment page, and please send the link to your page with booking form, where you are having the issue.
          Please send all this to support @ wpbookingcalendar.com
          Thank you.

            • Hello.
              I was replied to your email. Please check spam folder, if you do not see it in inbox.

              Please note. You are using update 8.4.3
              So please try to update it to the latest update 8.4.6
              Please be sure that you DO NOT have activated your old Booking Calendar Free version !!!
              Kind Regards.

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