Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi

    Is it possible to see how many available items for each day on smartphones and tablets? I know it is possible from the computer/pc if you put the mouse on the specific date. But is it possible from smartphones and tablets?

    Thanks

    • Hello.
      Currently it's does not possible. sorry.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.
      Kind Regards.

  2. Hello,
    We are about to buy the plugin for Personal option, but we doubt if with this version we need to have one single page for each item, because it means we need to create lots of pages just with one calendar. Or is it possible to have one booking page and change the calendar per item. Do you know what I mean?
    Thanks so much in advanced!
    Best regards,
    Sandra

  3. Hello, I have code windows that appear above my reservation calendar what to do to remove them
    Thank you

    • Hello.
      Can you send screenshot of the issue and send the link to your page with booking form, where you are having the issue.

      Please send all this to support @ wpbookingcalendar.com

  4. Hey there,

    we are using the multidomain booking plugin and I was wondering if it is possible to have different settings for the calender to set day ranges.

    As default we have set up a day-range of 5 days + . So you have to select minimum 5 days.
    This works great so far.

    But we need to have for some rooms the possibility to select from day 1. So no minimal day selection.

    Is it possible to configure that?
    If not, can I somehow insert a little hack for it to make it possible?

    Thank you so much and best regards,
    Sören

  5. Salve,
    ho impostato varie risorse, ma dovrei escludere alcuni giorni e/o alcuni orari per la singola risorsa.

    Come posso fare?

  6. Hello Support,
    My customers use a WordPress 5.7.1 and a Version 9.Business.Medium.SingleSite.8.8.1 WPBC and their business is a lodge booking services, I setup the website for them including your booking solution.

    Here is the problem, hoping you can help me find a solution:
    If a customer makes a booking and don't go to the end of the Paypal payment procedure for any reason, the booking appears as payment unknown but remains blocked and is not cancelled automatically after 15 min as I set. Am I doing something wrong?

    • Hello.
      You can activate the auto cancelation of such bookings during specific time at the Booking > Settings General page in auto cancelation/ approval section.

      The Auto cancelation starts work when someone open the front end side of your website. 
      Please open the page with your booking form, and then check your booking at the Booking Listing page, relative Auto cancelation. 

      Please note, auto-cancelation can execute every  1 hour (or other period),  if you have configured CRON at  your website or if some visitor is visited your website,  and cancelation  time exceed that  specific "auto  cancelation " time duration from  last  cancelation . 

      If nobody  visit website during "1 hour" (or other period of time),  so  system  just  does not start script for initializing  checking about  (auto  cancellation,  etc... ) some bookings. In this case,  you need to  configure CRON script at your server. Currently  its working with  pseudo-cron functionality:

       WordPress Cron is what many people refer to as a “pseudo-cron system.” The difference is in how UNIX cron and WordPress Cron take action. A typical UNIX cron system runs in this order:

      - A time tied to an action occurs.
      - Cron runs the action tied to that time.

      With WordPress Cron, it works a little differently:

      - A visitor comes to any page on your WordPress website.
      - WordPress Cron checks each cron event to see whether the scheduled time has passed.
      - If the scheduled time for that event has passed, then WordPress Cron executes any actions tied to that event.

      Please check more here : https://wpbookingcalendar.com/faq/cron-script/ 

      • Hello support,

        The auto cancelation is currently active and set to cancel non paid bookings over 15min. But still, when a customer stop the payment procedure along the way not completing it, the dates of booking are blocked and not canceled after 15 min. And as the system is sync to Airbnb, it blocks also the dates there, which is annoying for my clients.

        "Please note, auto-cancelation can execute every 1 hour (or other period), if you have configured CRON at your website or if some visitor is visited your website, and cancelation time exceed that specific "auto cancelation " time duration from last cancelation ."

        Can i configure a CRON task to make it wright and what syntax should I use to do it?

  7. Hello
    I just bought the product, but I realized that it is not for me.
    Can I get a refund?

  8. I purchased premium, the page after submitting payment says it will send me the file and receipt, I still haven't received anything

  9. Hi,

    I use booking calendar for a client. Is it compatible with Oxygen Builder beacause I try to insert a short code and it returns an error. Thanks fo your reply

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