Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,

    My hostel has two pricing models depending on whether they are an internal or external group. If they are internal the price is lower, if they are external the price is higher.

    They would all be booking the same resource, and the price increases with the number of visitors selected.

    Form Example:

    SelectBox - "Internal" "External"

    If "Internal" price pppn is 14
    If "External" price pppn is 19

    I have large business version.

    Many thanks

    • Hello.
      It’s because you was set some weekends days as unavailable at the Booking > Settings General page in availability section. Please recheck that settings.
      Kind Regards.

  2. How can we set the plugin up to email the resource admin instead of 1 admin email address?

    eg. Bob is admin of resource 99, he should be emailed, not the website admin.

    • Hello.
      You can define the emails that is send after the booking process at the Booking > Settings > Emails page.

      In case,  if you need to have the different emails for the different booking resources so then  you need to  check  the  BookingCalendar MultiUser version. 
      In this version each activated regular user can have their own booking admin panel and can configure their own emails. 
      So here different emails relative to  specific WP user,  and each  such  user  can have their own booking resources. Its means that  different booking resources will have different emails.
       
      Selections of booking resources can look  like here https://bm.wpbookingcalendar.com/select-resource/ 

      Here is more info about this version. 

      In the Booking Calendar MultiUser version possible that each registered WordPress user (your owner) have own individual independent booking admin panel, and can see and manage only own booking resources and some other settings (other owners will not see the bookings from this owner, they can see only own bookings). Please check more here (at bottom of the page) https://wpbookingcalendar.com/overview/

      Also each owner (user) will receive the emails about the bookings of the own service(s) or property (booking resource(s)) and can approve or decline them. Please note, that each owner WordPress user) will have different individual calendar(s) with booking forms in the separate pages. Please retest it in the live demo. You can read more about the initial configuration of the BookingCalendar MultiUser version: https://wpbookingcalendar.com/faq/multiuser-version-init-config/

      Watch it in this video guide https://wpbookingcalendar.com/help/multiuser-video-overview/ 

      Please test the live demo of BookingCalendar Multiuser version here: https://multiuser.wpbookingcalendar.com/ 
      Admin Panel of Multiuser version (here you can test several admin panels functionality): https://multiuser.wpbookingcalendar.com/admin-panel/ 

  3. Is it possible to create our own form with PHP and send it to a calendar/resource ID? We have a lot of page dependent choices we want the user to make which doesn't seem possible within the default form creator in the plugin.

    • Hello.
      Unfortunately it’s does not possible to create own form in PHP. Sorry.
      Kind Regards.

  4. I'm interested in using the booking calendar to my wordpress camping web site that allows 40 adults to book (independently of each other) with max 60 kids then states 'fully booked' as soon as a total of 40 adults have booked. Is this possible using Version 9.Business.Medium.SingleSite.8.7.2 of the booking calendar and if so can you send me a demonstration?
    Or if not can you tell me which version would be possible?

  5. After switching a website's domain to a new one, the calendar stopped showing up. Everything else is working just fine, just no visible calendar.
    Can someone help out?

  6. We are trying to use the booking calendar on a demo site for a client and are experiencing odd behavior. The page in question is located @ http://www.5150design.net/templates/Caregiva/book-mj/.

    Issue #1 - It appears as if the plugin is attempting to load two calendars when there is only one shortcode for the calendar. The first (left-hand) calendar loads properly. The second (right-hand) calendar never loads. Because of this, every time I try to test the form I get an error message asking me to select dates from the calendar.

    Issue #2 - The Select Start Time dropdown displays all options without the dropdown. Sometimes on initial load, I can see the dropdown but then it disappears and all options are displayed at the same time.

    I will be happy to provide your support team with access to the sandbox environment to investigate the problems, but I need to get these issues resolved. Just let me know what you need and I'll be glad to provide it.

    Thanks for your prompt attention to this matter.

    M.J.
    5150 Design

    • Hello.
      1) It's seems that you have inserted into that page the 2 shortcodes:

      [bookingcalendar type=1]
      [booking type=1]
      

      Please note the second shortcode for the booking form, already contain the calendar, it means that you need to have inside of that page only one shortcode:

      [booking type=1]
      

      Please remove that fist shortcode from your page.

      2) Please open the Booking > Settings General page and in Time slots section deactivate this option "Time picker for time slots".

      Kind Regards.

  7. Hi,
    I'm booking hourly sessions. I want to insert the date in the approval email but there doesn't seem to be a [date] shortcode or something similar. only [calendar]. Is there a way to do this? Thanks.

    • Hello.
      In the email templates at the Booking > Settings > Emails page you need to use this shortcode:

      [dates]

      to show the booked dates and times.

      Check help section at the specific Settings page to see all available shortcodes for the specific form or template.
      Kind Regards.

      • As you mentioned that shortcode pulls the date and time and appears in the email in an awkward format... see below.
        Date: May 25, 2021 09:00 - May 25, 2021 09:40

        I was wanting something to show only the day of the appointment as the [timerange] short code produces the times nicely.

        Is there a way to get just the appointment day?
        Thanks, Ken

  8. I need to assign minimum reservation days for seasons, example: 7 minimum days in Easter, 16 minimum days in the first half of September, etc. it's possible? because I have the premium plugins and the date range selection is only for days (1-31) 🙁

    • Hello.
      It's possible in the Booking Calendar Business Medium or higher versions. Please check more here https://wpbookingcalendar.com/overview/#advanced-days-selection
      Read more about this configuration here https://wpbookingcalendar.com/faq/shortcode-booking-form/#booking-options-condition (at options parameter section during insrting the Booking Calendar shortcode into the post or page).

      You can upgrade to the higher version of Booking Calendar from your existing version of plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.
      Kind Regards.

      • Thank you very much, if I have the business medium package, something like that then as shown in your documentation: Season filters conditions.
        [booking type = 1 form_type = 'standard' nummonths = 2
        options = '{select-day condition = "season" for = "High season" value = "7-14,20"},
        {select-day condition = "season" for = "Low season" value = "2-5"} ']. With this I would solve my requirement. Thank you

          • There it works perfect, one last question. Could a message be displayed on the calendar when you want to select less than the minimum? this message could appear below the calendar or as an alert. if not possible there is no problem. Tks

            • Hello.
              Unfortunately it’s not possible in the actual versions. Sorry.
              We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.
              Kind Regards.

  9. Hi,

    I am using booking calendar on my website. It was working fine and I received bookings up to yesterday. However, today, this error message is appearing

    Error! Request do not pass security check! Please refresh the page and try one more time.

    I have refreshed the page and tried on Chrome and Safari, but still getting same issue and my customers cannot book

    Thank you

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