Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi there,

    I am just getting started with this plugin.
    Is it possible to have a 2 column setup with the calendar in the first column and the form in the second column?
    If not, can I make the form as wide as the 2 months calendar?

    Thank you and best regards,
    Martine Goldenbeld

  2. I am going to redesign a new client's site on a staging server. The client is using an old version of your plugin on his live site. How can I move his booking data back and forth between the staging and live site when I migrate the new design? I don't want him to lose his current bookings.

    • Hello.

      Here is general info about migrate process (in case if you will not make fully identical transfer).

      1) You need to inform us about old and new url of websites for your Booking Calendar version. 

      2) You need to transfer the Booking Calendar files from the ../wp-content/plugins/{Booking Calendar Folder} of old website to new website. 

      According transfer of the Booking Calendar Data. 

      3) Please backup and restore to the new site the DB tables that is starting from the "wp_booking" term, for example using the phpMyAdmin tool.  

      Please watch this video guide about this export: https://youtu.be/4425kRMaFso

      4) Also you will be need to backup and restore some records from the wp_options table, where option_name fields are starting from the "booking_" term.

      Please watch this video guide about this export: https://youtu.be/EZ4jxJDlTFs 

      Helpful tip from video guide. In the old database you need to execute this SQL in your phpMyAdmin tool.

      SELECT * FROM `wp_options` WHERE `option_name` LIKE 'booking%'

      After this you can export SQL file for importing in your new database. 

      5) You can make such migrate from one to other website only once. And of course you need to delete the Booking Calendar version at old website.

  3. Hello,
    A customer of ours would like to purchase the premium version of your plugin, but first he asked me a few questions about the features of the premium package:
    -Being able to view on the calendar the name of those who have an approved reservation in a specific time slot (and not just the time);
    -To be able to view on the calendar the name and range of those who have a pending reservation (therefore awaiting approval);
    -To be able to view other fields as "meeting object" on the calendar (for events already booked or pending);
    -Being able to enter more than one calendar on the site (it seems to me that this has already been confirmed by the assistance and that it is included in the paid version);
    -Understand if the legend below the calendar (available, booked, pending) is valid only for the whole day and not for individual time slots;
    -If it is possible to choose the booking time slots in another way (and not only with text "strings" predetermined by the back office) or if it is possible to make a reservation, for example with the time slot 10:00 - 12:00, indicate in the note the exact time (for example 09:30 - 12:00) and be able to change this on the calendar once the back office approves;
    -Possibility to view the calendar as well as by month also by single day with possible details of the available / booked / pending time bands;
    -Understand if the various plans proposed are a one-off cost or an annual / periodic fee;

    Thank you,
    Lisa

    • Hello.
      -Being able to view on the calendar the name of those who have an approved reservation in a specific time slot (and not just the time);
      -To be able to view on the calendar the name and range of those who have a pending reservation (therefore awaiting approval);

      At front end side possible to show the booking details in mouse over tooltip in Timeline view in paid versions of Booking Calendar .
      It’s the same view as in Calendar Overview page in Admin panel but in read only mode.
      Please note it does not the inline month view calendar where you can select the date(s) for booking.
      In timeline view it’s showing tooltip at the checking day of booking. Check it here https://bm.wpbookingcalendar.com/timeline/

      Also in the Booking Calendar Business Medium or higher versions you can activate this option "Show booking details in tooltip" at the Booking > Settings General page.
      It will show booking details in usual inline month view calendar but only for the bookings that were made for specific time slots.

      But it does not possible to show the name of administrator who approved the booking or canceled the booking.

      -To be able to view other fields as "meeting object" on the calendar (for events already booked or pending);
      It's does not possible.

      -Being able to enter more than one calendar on the site (it seems to me that this has already been confirmed by the assistance and that it is included in the paid version);

      The ability to have independent calendars possible in all paid versions of Booking Calendar.
      Check more here https://wpbookingcalendar.com/overview/#booking-resources

      You can watch video overview about this feature here https://wpbookingcalendar.com/help/multiple-calendars-video-overview-of-booking-resources-in-booking-calendar/

      Please read firstly the general instruction about usage of paid versions of Booking Calendar: https://wpbookingcalendar.com/faq/general-usage-instruction/

      You can create the different booking resources (your properties or services - unique calendars) at the Booking > Resources page and then you be able to insert booking forms for each of your booking resources into the posts or pages. Please read more how to insert and configure the booking shortcode into the post or page here https://wpbookingcalendar.com/help/inserting-booking-form/

      -Understand if the legend below the calendar (available, booked, pending) is valid only for the whole day and not for individual time slots;

      Yes, it's correct. You can deactivate some legend items at the Form section of Booking > Settings General page.
      Test it here https://bs.wpbookingcalendar.com/

      -If it is possible to choose the booking time slots in another way (and not only with text "strings" predetermined by the back office) or if it is possible to make a reservation, for example with the time slot 10:00 - 12:00, indicate in the note the exact time (for example 09:30 - 12:00) and be able to change this on the calendar once the back office approves;

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

      -Possibility to view the calendar as well as by month also by single day with possible details of the available / booked / pending time bands;

      It's does not possible.

      -Understand if the various plans proposed are a one-off cost or an annual / periodic fee;

      Please check more here https://wpbookingcalendar.com/faq/is-it-one-time-cost/

      Kind Regards.

      • Thanks a lot for the information.

        I need to know one last thing before proceeding with the purchase:
        -Is it possible to have the user select multiple time bands?

        • Hello.

          You can use instead of one "timerange" (timeslots) fields like  "start time" and "end time" selections or "starttime" and "duration" of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/ 

          Examples. 

          1) Start time and duration  of time shortcodes,  like this:

          Start time: [select starttime "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "18:00"]

          Time Duration: [select durationtime "15min@@00:15" "30 min@@00:30" "45 min@@00:45" "1 hour@@01:00" "1 hour 30 min@@01:30"]

          for ability to  book  several  consecutive hours during a day.

          2) Or you can use start  time and end time selections or time entering shortcodes:

          Start time: [select starttime "10:00" "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "18:00"]

          End time: [select endtime "11:00" "12:00" "13:00" "14:00" "15:00" "16:00" "19:00"] 
            

          Kind Regards.

  4. Hello there,
    We have a serious problem with one of our client that uses Booking Calendar with a payment method through Stripe v3.

    When a user makes a reservation and proceeds to payment via Stripe, in the next window that opens (Stripe payment form), if the user changes his mind and press Back, the booking AND the payment is showing as a succesful booking/payment!

    We've already setted up the pages for /edit-booking/ & /customer-bookings/ that are required for Stripe.

    Versions
    Wordpress: 5.6.3
    PHP: 7.4.16 (Supports 64bit values)
    Booking Calendar: 8.5.1 - Business Large SingleSite
    Theme: 456Sailing - v. 1.4

  5. Hello,

    Is is possible to translate fields in the booking confirmation mail from English into Dutch?
    Now, when a customer receives a confirmation of his/her booking, the months are mentioned in English:
    14 June 2021 15:00 - 18 June 2021 10:00

    I cannot find this in the FAQ

    • Hello.

      You need to activate this option “ Use localized time format”, at the Booking > Settings General page in Booking Admin panel section. This option useful only, if you have issue with translation of time format. If you activated this option, at some servers possible issue with "Daylight Saving Time" - booked times can be later on 1 hour.

      Please check more here in FAQ at translation section https://wpbookingcalendar.com/faq/

  6. The booking calendar is no longer working.

    We have added bookings, they have been confirmed but the dates are showing as available on the website, when there is no availability.

    • Hello.
      If you do not see the booked dates in calendar at the front-end, please open the General Booking Settings page and in the “Advanced section”, please be sure that you have not activated this option: “Allow unlimited bookings per same day(s):”. This option must be unchecked. If its checked, please uncheck it and update the settings.

      Also this option “Use pending days as available” must be unchecked, as well. It’s located at the Booking > Settings General page in Advanced section.

      If you still will have this issue, please recheck for the any cache plugins, like “WP Super Cache” or “W3 Total Cache”. If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

      • Hi I am having the same problem.

        I am using the business medium version 8.8.1 (just updated to see if it fixed it), I have the boxes unchecked as you mentioned in this post and have no super cache or w3 total cache enabled.

        I will add that the exporting of the ics to external sites is still working and the booking show up on the admin page, just not on the live website. This problem just started today.

        Any other suggestions on what could be causing this?

        Any help is greatly appreciated.

        Kind regards,

        Edd

        • Hello.
          Probably, its because of conflict with some other plugin or actual theme.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
          We just need to find the reason of this issue.

          • Tried to deactivate all of the plugins same issue.
            Previewed a new theme and the dates showed up correctly on that, so I went back to the other theme and they showed correctly but on the live site I was still encountering the same problem.

            So its still not working correctly.

            Something that might be helpfull to others, I have ticked the option "Checking to prevent double booking, during submitting booking" and tried to book on the front end, this time it came up these dates are booked please reload the page. It still shows the dates available but it atleast prevents duplicate bookings while this gets fixed.

            Any other thoughts on what could cause this?

            • Hello.
              It’s seems that cache system at your server. You need to contact support of your hosting and ask them to deactivate it or add exception to the pages with booking forms.
              Kind Regards.

          • Hi again,

            So sorry if this is a duplicate the original reply did not show up but I want to add a bit.

            I have deactived each plugin and still the same problem. I also tested different themes and it shows up in the preview editor correctly but not on the front end side.

            A tip for other people with this problem, I ticked the option "Checking to prevent double booking, during submitting booking" and that prevents people booking the same dates on the front end (i tested it) not a fix but until this problem is resolved it prevents a lot of head ache.

            Any other suggestions what could cause this? has to be something to do with the wordpress update as it was working for me yesterday fine.

            Thanks in advance

            Edd

  7. Hello

    How can I change style (size, color) of „Send” Button in booking form?

    What file is responsible for It?

    Thanks
    Mic

    • Hello.

      Please try to add CSS similar to this to the end of this file ../../{Booking Calendar Folder}/css/client.css

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ ) ~

      
      
      .wpdevelop .btn-default, .wpdevelop .btn-default:hover, .wpdevelop .btn-default:focus {
          color: #fff;
          text-shadow: none;
          background: #333;
      }
      
      

      Please do not forget to clear browser cache before testing these changes.

  8. Hi,
    I do not understand the calendar markings. One busy date has a red background and the number is grey, another has a light background and the number is red.
    Same for pending, orange.
    Please help me!
    Best regards:
    Erzsébet Szirony

    • Hello.
      Please open the Booking > Settings General page and in the "Form"  section,  uncheck  this option " Show date number in legend".
      That  number it's "Today" date number.

  9. Hello,

    On the search page, the results won't show. It keeps loading and then nothing happens. The searchtool did work before. I already cleared the searchcache, but this did not make any difference. https://ibb.co/7XkZxLw
    We are using business large and WordPress 5.7.1.
    Could you please help solving this issue?

      • Hello.

        If you do not see any found pages with booking forms at the Booking > Settings > Search page, after clicking on “clear search cache” button, then
        be sure that you have inserted the shortcode for booking  form ( like [booking type=3]) into CONTENT of the posts or pages and not to the sidebars or other sections. 

        Watch it in this video guide https://wpbookingcalendar.com/help/search-availability-video-overview/

        You need to reinsert  the booking form  of that booking resource into the different page,  and then open the Booking > Settings > Search page and then click  on the Clear search  cache button.

        If you will  have any  issues with showing search  results,  so  then please check this FAQ article: https://wpbookingcalendar.com/faq/no-search-results/

        Kind Regards.

        • In the last couple of months it always had worked, but today suddenly it stops working.
          The search forms are inserted correctly and in the settings everything is correct.
          Yesterday the search tool worked fine, and now today it suddenly don't. I did not do anything in the settings or what so ever.
          It just keeps loading and loading, and nothing happens then.

          • Hello.
            1) Do you see the found pages with booking forms at the Booking > Settings > Search page ?

            2) If yes, then Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

            3) Otherwise Its most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
            You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
            You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
            If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
            If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

            • I have contacted the hosting company, they could not find anything in the error.log or javascript errors. They have downgraded WordPress to the previous version of WordPress and this has solved the issue. Might be helpfull if you run into this issue with other users.

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