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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. MultiUser Singlesite 8.8.1
    Is it possible in a season with a minimum stay to override this in case there are less days available? Imagine we have a minimum stay of 7 days, but right now we have several blocks of only 4 days available, so it is not possible to book these 4 days.

    Looking forward to your reply,
    Carlos

  2. Hi!

    I am trying out the plugin to see if it is OK for apartments. So far it seems great!

    However, I have spent last few hours troubleshooting one issue and I cannot solve it:

    Everything is yellow, marked as "Pending". I cannot get the form to work unless I check "Show pending as available", which probably isn't the best solution.

    Maybe this is due to the fact that I have tried to sync AirBnb through the Booking Manager plugin, but probably not, because time slots are not "Pending" in AirBnb.

    What should I try to do next?

    Thank you!

    • Hello.
      By default if you try to import the bookings from other source such bookings will have pending status. You can approve all such bookings in the Booking Listing page or in Calendar Overview page in admin panel. Watch it in this video guide https://wpbookingcalendar.com/help/booking-listing-video-tutorial/

      Also in the Booking Calendar Business Small or higher versions you can activate to auto approve the bookings that will import from ics feeds. You can activate this option at the Booking > Settings General page in auto approval / cancelation section. It will work for future bookings import.

      Kind Regards.

  3. Hello!
    we need a specific example on how to configure the advanced days selection for following case:

    we want a minimum stay of 7 days during high season. But we also want that if in high season, there are less than 7 days available, the customer can choose 5, 4, 3... days. Right now this is not possible. Please provide an example.

    Regards,
    Carlos Flores

    • Hello.
      Such condition:

       if in high season, there are less than 7 days available, the customer can choose 5, 4, 3... days

      does not possible in the Booking Calendar plugin.

      Instead of one high season, you can configure the several high seasons that does not intersect each other, like “High season 7 days” or “ High season 3 days”, etc...

  4. Hello,
    I have a problem with the checkboxes and the booking button. It does not let customers select these checkboxes to accept data protection. We haven't touched any of the forms and it stopped working. Can you help me? Thanks.

    • Hello.
      Send the link to your page with booking form, where you are having the issue.
      And send configuration from the Booking > Settings > Form page.
      Thank you.

  5. Hi
    I recently received purchasing confirmation of your plug-in on May 6, 2:22 pm.

    I bought the Business Small (Single Site) license in order to integrate bookings into my 1CRM. Initially, sync worked but then I have been exploring 'how-to' build my form. At first, I did so within WordPress functionality. But my preference is to do so with Elementor which I use to build my website. I've asked 1CRM to look into the sync issue.

    However, I believe it may be due to discrepancies of form in admin versus the one on the booking page. So, the purpose of this email is to ask about the correct shortcode. Prior to reaching out, I did as you ask to review FAQ, look at the videos, and attempted to understand your documentation.

    I am seeking the shortcode for a one-month calendar on the left, the input form on the right with the default resource: Free Consultation. And below the calendar, I wish to display available time slots for the day 8 am to 6 pm, 1-hour slots.

    May you please provide the relevant shortcode?

    Thanks in advance

    Mike

    • Hello.
      Please use configuration of your booking form (available only in the paid versions) similar to this:

      <div style="max-width:760px;">
      	<div class="wpbc_row">
      		<div class="wpbc_col wpbc_cal" style="flex:0 1 48%;">
      			Select Date:[calendar]
      			<p>
      				Select Times:[select* rangetime multiple "10:00 AM - 12:00 PM@@10:00 - 12:00" "12:00 PM - 02:00 PM@@12:00 - 14:00" "02:00 PM - 04:00 PM@@14:00 - 16:00" "04:00 PM - 06:00 PM@@16:00 - 18:00" "06:00 PM - 08:00 PM@@18:00 - 20:00"]	
      			</p>
      		</div>
      		<div class="wpbc_col wpbc_times">
      			<p>First Name (required):[text* name]</p> 
      			<p>Last Name (required):[text* secondname]</p> 
      			<p>Email (required):[email* email]</p>
      			<p>Phone:[text phone]</p>
      			<p>Adults:  [select visitors "1" "2" "3" "4"]</p>
      			<p>Children: [select children "0" "1" "2" "3"]</p>
      			<p>Details: [textarea details x5 class:col-md-10]</p>
      			<p>[checkbox* term_and_condition use_label_element "I Accept term and conditions"]</p>
      			<p>[captcha]</p>
      			<p>[submit class:btn "Send"]</p>
      		</div>
      	</div>
      </div>
      

      Test it here https://bs.wpbookingcalendar.com/

      Kind Regards.

  6. Hi,

    I am using booking calander business large for my clients. They have made a sisow account for receiving payments. Now they also want to receive payments from Belgium and Germany. They use Bancontact/Mistercash of Sofort/Directebanking which are supported by sisow. But it doens't work and I cannot find any settings for those payment methods. Is it possible to add those payment methods in any way?

    • Hello.
      Basically (in latest update 8.8.1) in ideal via Sisow possible to use only these payment methods:

      '' => 'iDEAL'
      , 'sofort' => 'DIRECTebanking'
      , 'mistercash' => 'MisterCash'
      , 'webshop' => 'WebShop GiftCard'
      , 'podium' => 'Podium Cadeaukaart'

      It’s have to be available by default after actuating ideal at the Booking > Settings > Payment page.

      Kind Regards.

      • Thanks! I have updatet the plugin, but the problem remains. I cannot deselect webshop giftcard. Sisow says that we have to do that, but I can't.

        But the biggest problem is that my clients doesn't get bookings from Belgium en Germany and a lot of phonecalls because when people choose Mistercash or sofort the 'select bank' option (that belongs to payment method ideal and therefore only has a list of Dutch banks) doesn't dissapear. Therefore people think they have to choose a bank, but cannot find their bank. In all cases people choose not te make the booking or call the company saying they can't pay. We have added text that you do nog have to choose a bank with this paymentmethods, but people don't seem te read that. It would be great if this problem can be solved since it is costing my clients a lot of bookings.

        • Hello.

          Please open this file ../wp-content/plugins/{Booking Calendar Folder}/inc/gateways/ideal/wpbc-gw-ideal.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          ********************************
          // This list from payment sisow example
          $payment_method = array(
          '' => 'iDEAL'
          , 'sofort' => 'DIRECTebanking'
          , 'mistercash' => 'MisterCash'
          , 'webshop' => 'WebShop GiftCard'
          , 'podium' => 'Podium Cadeaukaart'
          );
          ********************************

          and replace it to this code:

          ********************************

          // This list from payment sisow example
          $payment_method = array(
          '' => 'iDEAL'
          , 'sofort' => 'DIRECTebanking'
          , 'mistercash' => 'MisterCash'
          , 'podium' => 'Podium Cadeaukaart'
          );

          ********************************

           Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
          Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
          Thank you for understanding.
          Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

          Kind Regards.

  7. Ok. Is there any chance that you wille make this change in a next update? As you can see it is a very big problem for my client who is missing a lot bookings because of this. Apparently it is very confusing for people and other users will expierence the same problem. Or is it maybe possible to add something to the list of banks? like: Belgium / German bank.

    Also my client says that German people do not know sofort. And when you choose this, you see Klarna.
    Can I change the name in the list? And can I change the default so instead of Ideal is says: choose payment method. Appareantly it is also confusing for Belgium and German people that ideal is selected as default and they do not know you can select other payment methods there....

    • Hello.
      We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

      • Thank you very much!

        Do you also have an answer for these questions:
        Can I change the name sofort in the list to sofort / klarna? And can I change the default so instead of Ideal is says: choose payment method?

        • Hello.
          Use this:

          
          $payment_method = array(
          '' => 'iDEAL'
          , 'sofort' => 'Sofort / Klarna'
          , 'mistercash' => 'MisterCash'
          , 'podium' => 'Podium Cadeaukaart'
          );
          
          

          Unfortunately “choose payment method ” do not possible to add.
          Kind Regards.

  8. Hello
    I just found out that I could verify dates and phone numbers with the css class "validate_as_digit".
    Can you please provide a list of the available classes for validation?

    If I use a validation css class is it possible to add a second css class for style elements?

    • Hello.
      In the shortcode you can use only one css class. But you can use some div or p tag and use there as many classes as you need and after that just use that class and input element for css styling.

      All css classes for the restrictions you can find at the shortcode generator at the right side of Booking > Settings > Form page.

      Kind Regards.

      • Hi

        This shortcode includes two classes and seems to work
        [text persons /2 class:bf-field class:validate_as_digit "0"]
        But thats not officially supported?

        I don't have any of the css classes shown under Booking > Settings > Form page
        Not on the "General Information" dropdown nor on the "Text".

  9. Hello
    Purchased V9 Bus/Medium for a single unit property rental
    Have set rates tables with a base rate of £62 / night. And then rates for Feb 2020 at £65 and April 2020 at £95.
    However in the booking form, calendar, they all show at £62 / night. What can I check out.

    Thanks

  10. hola.
    acabo de ingresar el pluggin booking calendar y no permite seleccionar fecha para reservar las citas, quisiera puedan ayudarme.

    • Hello.

      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      You have inserted the shortcode for only "availability calendar" [bookingcalendar type=1 nummonths=1] instead of shortcode for booking form [booking type=1 nummonths=1]

      Please open the page with booking form for editing, then remove the existing shortcode.

      After this switch from the "Visual" view mode to "Text" view mode your content editor.

      And then reinsert the Booking Calendar shortcode and test it.

      You need to insert this shortcode:

      [booking type=1 nummonths=1]

      Please note, this shortcode [bookingcalendar type=1 nummonths=2] is only for showing availability calendar, without form, where you can not select the dates.

      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Please read the Booking Calendar version overview here: https://wpbookingcalendar.com/overview/

      You can test Booking Calendar live demos at this page https://wpbookingcalendar.com/demo/ to be sure in functionality and do not have misunderstanding.

      Please watch more useful video guides here https://wpbookingcalendar.com/help/

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