Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hello support!

    I came across an issue with syncing ics feed with Google Calendar! I have tested the 2 ways described in the FAQ, nothing works form me. Outlook calendar manage to import a few events from the .ics file from my website (https://www.mizero.be/ics/wpbm.ics). Ical validator doesn't found big errors in my file (https://icalendar.org/validator.html) but still Google Calendar doesn't import any event from the file neither via URL nor via file import.
    I think there's a formatting issue that seems to prevent google to read the file correctly.
    Note that I have multiple separated dates per booking maybe it has an influence.

    Thank you in advance for helping
    Best regards

      • I tried to import my first .ics to Outlook, it worked not so well because it has lost some bookings in the process but majority of them had been imported.
        Then I ran a test with a new ressource and a few new bookings. It worked perfectly. So I guessed the problem came from my ics file.

          • Yes offcourse but the fact that I cannot import the file to my Google Calendar. None of the events are imported at the end of the process and Google tell me that it has imported 0 event/0 an that there must have an problem with my file

            • Hello.

              Its seems that its does not really possible for the Google Calendar to import .ics feeds that contain event, which is consist from multiple not consecutive dates.
              Booking Calendar is export such bookings into the .ics feed in a way like this:

              BEGIN:VEVENT
              SUMMARY:7:John
              DESCRIPTION: First Name:John Last Name:Smith Email:user@beta.com Phone: Adu
               lts: 1 Children: 0 Details: test
              DTSTART:20191008T000000
              DTEND:20191009
              RDATE;VALUE=PERIOD:20191017,20191030
              UID:2019-10-08 00:00:00_7@demo.icalendar.org
              DTSTAMP:20190910T153607
              CREATED:20190910T183502
              LAST-MODIFIED:20190910T183502
              STATUS:TENTATIVE
              END:VEVENT
              

              Where specific selected dates defined by this parameters:

              DTSTART:20191008T000000
              DTEND:20191009
              RDATE;VALUE=PERIOD:20191017,20191030
              

              But Google Calendar does not recognize this .ics feed parameter:

              RDATE;VALUE=PERIOD:20191017,20191030

              I will check about any other possible way of exporting such dates, but it's standard for the .ics feeds (ical files), and it's really weird, why the Google Calendar does not support such import.
              Kind Regards.

              Kind Regards.

  2. hello,
    i have big problems with valuation days,
    1. it calculate wrong rates.
    3. i cannot change, days and percentages.
    2. if i make new rule i also cannot change the days and the percentage.
    i have 11 holiday apartments and the calendar dates not work properly
    this is a desaster!
    thanks,
    joachim

    • Hello.
      Can you send screenshot of your configuration of “Valuation days” from the Booking > Resources > Cost and rates page and Send the link to your page with booking form, where you are having the issue.

      Please send all this to support @ wpbookingcalendar.com

      Thank you.

  3. Hello,
    Is it possible in the Free version to assign different opening hours to Saturday than to the other days?

  4. Wie kann ich einen einzelnen Tag (z.B. einen Feiertag wie Pfingstmontag oder Weihnachten) im Buchungskalender stilllegen?

  5. How can I switch off a single day (a public holiday such as Whit Monday or Christmas) in the booking calendar

  6. I have deleted accommodations and now get the following message on the booking page:
    Booking resource does not exist. [ID=1]
    How can I repair this

      • I did this, but with the same result:
        Booking resource does not exist. [ID=1]
        I have already deleted the Pulgin and reinstalled it, but the faulty data was available again after the installation

        • Hello.

          For making full reinstall of plugin (its mean that booking data will be erased).
          So please make backup of data if you need to check about your previous bookings.

          4.1) For this please open the general booking settings page and make checked the "Delete booking data during deactivation of plugin" at the right side of the page.
          Click save changes button.

          4.2) Then open the WordPress plugins menu and click on "Deactivate" link. Wait for the message that plugin is deactivated successfully.

          4.3) After this Click on "Activate" link of Booking Calendar plugin and wait for the message that plugin is activated successfully.

          After this test it again.
          Kind Regards.

  7. Ich habe das Kalender-Design "Multidays" ausgewahlt
    Leider erscheint nur jede zweite Zeile der verfügbaren Tage in grün.
    Ich hätte aber gerne alle verfügbaren Tage in grün

    • Hello.
      1) Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      2) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      Otherwise send the link to your page with booking form, where you are having the issue.

Leave a Reply

Your email address will not be published. Required fields are marked *

nine + 18 =