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Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello - We are running Booking Calendar 9.Business.Medium.SingleSite.8.4.6. Is it possible to email a customer a custom email from the Booking Listing page? The only option we have to email a customer is when we select the email icon and it requests payment. Sometimes we need additional information and would like to generate an email directly from the booking listing page.

    Thank you.

    • Hello.
      the only way to send email from booking Listing page with some details, its send "Payment request" email by clicking on "Payment request" button near specific booking. You can override the payment request email as you need at the Booking > Settings > Emails page. And then after clicking on "Payment request" button in Booking Listing page, you will be able to write some details, which will be inserted into the email.

      Watch abut this in second part of this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

      There are no other way to send email from the Booking Listing page.
      Kind Regards.

  2. WordPress 5.2 with theme Hemma
    Business Large SingleSite 8.4.6

    Hello,
    I am trying to make a "search availability" page but it doesn't work. I am sure that I didn't get it correct, and I need your advice how to set it right.

    You may find the description of the holiday house
    http://villaprono.com/en/book-unique-rentals-villas-at-villa-prono/

    You may find one holiday house
    http://villaprono.com/en/room/bionda-villa-prono/

    You may find the "calendar" of one holiday house
    http://villaprono.com/en/deal/bionda/
    or
    http://villaprono.com/en/deal/casa-grande/

    They are set up as one house is one resource with one calendar

    I tried to set up this page for "search availability"
    http://villaprono.com/en/deal/search-page-availability/

    but it doesn't work...

    Thanks

      • Ok - fine. But each resource has now the status of SINGLE because you rent one house even if you come only two persons in a house for four. The price is variable at season - not a all year fix price. The calendar is set with visitors 1,2,3,4 for a house for four.

        So how do I make it possible to make a "search available" at the best. I ask because I can't figure it out even if I try to read your instructions. I hope you may help.

        Thanks.

          • Can you tell me how to set up correctly this parameter:

            Max. persons: [max_visitors]

            I need to show it in the search results.

              • Yes, but I still don't understand how to set max_visitors without using "child"-concept.

                Please explain me in your own words.

                • Hello.
                  The "max visitors" is useful to show restriction about how many users possible to select in the booking form during booking process. If you select in the booking form more than defined "max. visitors" at the Booking > Resources page, then system will show warning and does not allow to make new booking.

                  But the capacity of booking resources possible to set only with child booking resources.

                  For example if you have 5 double rooms (each room can have up to 2 visitors), so the you can define booking resources like this:
                  - Double Room (capacity =5 ) (max visitors = 2 )
                  -- Double Room 2
                  -- Double Room 3
                  -- Double Room 4
                  -- Double Room 5

                  where "Double Room 2 - Double Room 5" -- its child booking resources.

                  Watch it in this video guide https://wpbookingcalendar.com/help/availability-capacity-video-overview/
                  Please check more here https://wpbookingcalendar.com/faq/capacity-concept/

                  Kind Regards.

  3. Business Medium SingleSite 8.4.6
    Wordpress: 5.2

    Reference: 2nd resource not showing calendar / booking form
    Hi,
    I have the resource selection short-code active. I have one resource called Indoor Arena and one resource Outdoor Arena.
    When Indoor Arena is selected the calendar and booking form shows correctly, when the Outdoor Arena is selected the page is blank apart from the resource selection dropdown?
    The current booking form is available at: http://www.pewseyvalelivery.co.uk/arena-booking

    Thanks,

    • Hello.
      Please recheck at the Booking > Settings > Form page that each opened HTML tag, like

      <div>

      or

      <p>

      have relative closing HTML tag, like

      </div>

      or

      </p>

      If you still will have an issue, please send configuration of your booking form from the Booking > Settings > Form page.

      Kind Regards.

  4. Hi,
    Is there a way to centre the calendar and form in a column.
    I am using the Avada theme which allows two responsive columns currently I have it set so the columns disappear below 400px and it appears as a single scrollable page.
    Form and calendars are at https://www.pewseyvalelivery.co.uk/arena-booking
    I set some padding on the left of the form using - style="float:left;margin-left:100px" - in the form settings.
    It all looks great on full page but it looks pretty funny on mobile devices.
    I was wondering if I could centre the form in the columns so I can so away with the margin-left:100px I have tried using align centre but that doesn't work and there isn't a float-centre to my knowledge?
    Thanks,

    • Hello.
      You need to remove your exist CSS code from there:

      float:left;margin-left:100px

      And you need to add new CSS to some CSS file (for example to ../{Booking Calendar Folder}/css/client.css file) like this:

      .booking_form_div .payment-form {
        margin: auto !important;
        display: block !important;
        width: 284px !important;
        float: none !important;
      }
      

      Kind Regards.

  5. Hi,
    I want to know if there's a way when a guest submits their booking request, an email notification would come to me on my preferred email instead of having to log onto the back end of it daily?

    • Hello.
      Basically you can activate the email notifications to your email about the new bookings at the Booking > Settings > Emails page.

      In case if you are having issue with receiving emails, then check this.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.
      Kind Regards.

      • I tried the SMTP plugin and it's still not working. Will deactivate and re-try. If there's anything else I can try, please let me know. Thanks!

        • Hello.
          Please try other plugins from that instruction.
          Otherwise check mail and error logs.
          Kind Regards.

  6. Hi
    Is it possible to export all bookings as an excel-file or something similar? Like some sort of listing?
    Thank!

  7. Business Small SingleSite 8.4.6
    Wordpress: 4.9.10

    Hi,

    I run a small holiday let which is bookable on a weekly basis, i would like the booking calender to display the weekly cost ,which varies depending on which week of the year it is. I would like this to appear either on the first day of the booking, or preferably on a tooltip with the cost which be displayed when user hovers over any day for the week.

    i have set up a resource for the apartment but this only seems to allow me to put a one off cost against it.

    can i do this with the version i have or would i have to upgrade , if so what to and at what cost, i paid to upgrade to the latest version yesterday.

    Thanks

    Andy

    • Hello.
      1) You can define the ability to select only weeks (in calendar), by activating the range days selection mode using 1 or2 mouse clicks at the Booking > Settings General page in calendar section.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#range-days-selection
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-range-days-selection/

      2) If you need to define the different cost for the different weeks (seasons), so then its possible in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#rates
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      Its does not possible to show cost per weeks, but its possible to show cost per days or total booking cost.
      You can show the cost per days in calendar day cells, or in mouse over tooltip (by activating it at the Booking > Settings General page in calendar section), or you can use this shortcode [cost_hint] in the booking form at the Booking > Settings > Form page, to show the total booking cost, depending from the days selection.

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      Kind Regards.

  8. Business Medium SingleSite 8.4.6
    Wordpress: 5.2

    I am hoping the hover over cost tooltip could be made to display the hourly cost or perhaps the discount rate for that day? I have one standard hourly rate set and don't use advanced rules apart from to offer a 25% discount in the last 7 days. Is this possible?

    Also is it possible to print the bookings from the admin panel? I can find a way to print a single booking but it would be helpful to be able to print the current timeline view.

    Thanks,

    • Hello.
      1) In mouse over tooltips possible to show only cost per days.

      But you can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the Total booking cost depend from the days selection and some other options.

      2) You can print specific booking or list of bookings from the Booking Listing page. Near each booking exist button to print this booking. Or you can print list of bookings by clicking on Print button at the Actions toolbar at the Booking Listing page in paid versions of Booking Calendar.
      Kind Regards.

  9. Hello,

    I have website which is basically give more information about flats which are on Airbnb. The only thing why I am using booking calendar to people see when the rooms are available or not from Airbnb. Guests cant book the room on my website. I have 7 rooms. It means all rooms need to beown calendar i guess.

    I was trying to sync the airbnb calendar and the booking calendar but I realized I need 7 different type of calendar.

    I m not using Premium one just the basic Booking calendar. My question is how can I add more option for 7 different calendar. I used this short code [bookingcalendar].

    Thank for your help!
    Otto

  10. I purchased Booking Business Single 8.4.6. I get this error message when doing both installation methods, ie uploading from my computer of zip file from emailed link and uploading through Word Press:

    Installation failed: Could not copy file. booking/js/captcha/gentium/GenBasR.ttf

    Any advice?

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