Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. How do I edit an existing booking? I want to change the details/phone number/email address, but can't find any way to do so. It's really hard to imagine that you don't support that.

  2. Dear Sir/madame,

    First of all thanks for this good working booking plugin. I'm not the best in coding, so would love to have a little help in the following:
    I have got a question about the booking form shown at:

    http://meeraanzee.nl/eiland-boeken/

    There is a possibility to book from friday as starting day and monday as starting day.
    Is it possible to make the fridays and mondays as staring days in color Green (if the mouse is not on it, so that the green is always visible. (so it's easy for people to understand that they can book that day? And is it possible, if you click on the first day, that the next days that are possible to book also turn green if you hover over them? Now they become blue.

    My second question is about the costs: At this moment the costs are at the end of the contact form you have to fill in, and in the calender itself it does not give the good price. Is it possible to show the costs directly under the calendar?

    Thanks a million in advance!! 😀

    All the best,

    Gerard

    • Hello.
      1) Unfortunately it’s does not possible to have days selections with such colors. Sorry.
      2) You can use [cost_hint] shortcode in the booking form at the Booking > Settings > Form page to show the total booking cost in real time depending from the selection of dates and some other options in booking form. It’s possible in the Booking Calendar Business Medium or higher versions.
      Kind Regards.

  3. Hello, I would like the booking calendar to have the available time slots so that customers can book an appointment for April 12, Monday, 1 pm to 2pm, for example. Could you please let me know how to do that. Thank you

    • Hello.
      It's possible to make bookings for these time slots only as 2 different bookings. It does not possible to select 2 different time slots for the bookings in 2 different dates during one booking process. Sorry.

      The bookings for specific timeslots possible even in the Booking Calendar Free version ( https://wordpress.org/plugins/booking/ ).

      But I recommend to check the Booking Calendar Business Small version, as well.

      The ability to book for the specific times possible in the Booking Calendar Business Small / Business Medium versions (and in higher versions for booking resources with capacity =1).
      In lower versions of Booking Calendar (including free version), possible to make bookings for specific times only for specific restricted time-slots.

      Please note if you will make the booking for the specific timeslot, this timeslot become unavailable for the other visitors for that selected date in current specific calendar.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-timeslots/

      You can configure the timeslots selections on the Booking > Settings > Form page. Please use the "shortcode generator" on the right side of that page for the correct generation of the shortcode.

      You can use one"timerange" (timeslots) or "start time" and"end time" selections or"starttime" and "duration"of time selections shortcodes or even start time and end time entering shortcodes. Please read more about the booking form fields configuration here https://wpbookingcalendar.com/help/booking-form-fields/

      You can test the bookings for the specific time-slots in action on the live demo of Business Small version (which is configured by default for the bookings of specific time-slots) here: https://bs.wpbookingcalendar.com/ Other live demo you will need to reconfigure.

  4. Hey guys,

    I'm trying to figure out how to configure the payment bank description. The client wants to see the Sisow ideal transactions in their bank statement in a specific way, can we configure this through booking calendar?

    • Hello.

      The Business Small and higher versions of the Booking Calendar is support iDEAL via Sisow payments.

      Also it support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay and iPay88 payment gateways integration (also plugin support showing text info for payment by cash and bank transfer - its only show text info but does not connect to any bank system), other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.

      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      Kind Regards.

      • thanks for your reply! We have that part active and working, the question is if we can change the way the payment shows up in the bank account. Right now it doesn't have any recognizable characteristics to see what booking it came from.

        • Hello.
          Unfortunately it does not possible to configure it from plugin side. Sorry.
          Kind Regards.

          • so I tried to contact sisow and see if they can help. But the merchant key registered in out bookingcalendar does not resemble a mechant id with them. How can I get to the details I need to get in touch with them?

            • Hello.
              Sorry, I do not sure that clearly understand your question. Booking Calendar require the Merchant Key and Merchant ID.
              And if you was see the payment button and can pay at your booking form, then such details have to be correct.
              Kind Regards.

  5. I rent out apartment.

    I have checked the demo & it seems I need to click every day of my stay, not just start-date & end-date for a 3-day stay.

    Is there a setting to automatically block out date all dates between start & end dates?

    Thanks,
    Stephen

    • Ok, this problem exist only in admin panel. After logout and login calendar was refreshed.

      • Hello.
        It's seems like some cache issue.
        Please recheck for any cache plugins, like "WP Super Cache", "WP Fastest Cache" or "W3 Total Cache". If you are using someone, please deactivate it or add the exception to the page with booking form for do not cache this page(s).

        Otherwise please recheck at your server configuration, about using and cache system at the server, that can generate such issue.

        Finally Probably it's because of conflict with some other plugin or actual theme.
        Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
        If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
        We just need to find the reason for this issue.

  6. Dear Support,

    I would like to include a jQuery Function that triggers when the form is submited.
    I tried a bunch of stuff like
    jQuery('form.booking_form').submit(function(e){
    // console.log that doesnt shoot
    });

    But it doesnt pull the trigger.
    Can i hack into the Ajax somewhere?

    Thank you very much and best regards,
    Sören

    • Hello.
      Unfortunately, there is no trigger to hook the booking form submissions.
      You can add your own code inside of this function :

      function form_submit_send( bk_type, formdata, captcha_chalange, user_captcha ,wpdev_active_locale){
      ...
      

      in this file ../wp-content/plugins/{Booking Calendar Folder}/js/client.js
      to trigger such actions.
      Kind Regards.

  7. Hi,
    I purchased a Business Medium account, but didn't get a confirmation email. I already contacted the support twice via the wpbookingcalendar.com page, but without success. Can you please get back to me so we can clear this problem? I'm still on the "free" version and this is getting problematic.
    thanks,
    tim
    --
    De Hopast https://www.dehopast.be/

    • Hello.
      The link for downloading the Booking Calendar Business Medium version was sent to this email address info@dehopast.be
      I have resent it one more time.
      Please check spam folder, if you do not see it in inbox.
      If you will have issue of receiving the link, please provide some other working email address.
      Kind Regards.

      • Hi,
        Thanks for the fast reply and the confirmation that the email was sent.
        Nothing in my spam folder (I checked that immediately), but an email forwarding bug at the level of my domain name provider. Solved now!
        Thank you for resending, I have well received it now.
        cheers,
        tim

  8. Hi, I purchased personnal edition and I would like to know if it is possible to automatically approve a new reservation created via the admin menu ?

    Thank You in advance,

    • Hello.
      It’s possible only in the Booking Calendar Business Small or higher versions. You can activate this option at the Booking > Settings General page.
      Test it in this live demo https://bs.wpbookingcalendar.com/

      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the “Upgrade” menu item at the top right side of General Booking Settings page in your admin panel.

  9. Hallo! I checked the FAQ but could not find a solution for my question. We have the Small Business Version.

    We have a house that we want to migrate to the WP Booking Calendar plugin. Until now they used Excel to make a table. Something like this: https://nfhb.ch/wp-content/uploads/sites/8/2021/06/Reservationsplan-2021-3.pdf

    Until now they could color the days with spezific information. For example when theiir bar was open the day was marked green or when they used to house for themselve it was blue. Is it possible to do something like that in BookingCalendar? I imagine adding other variants than booked and so on.

    Thank you in advance!

    • Hello.

      Booking Calendar have only fixed specific types of dates in calendar: - available, pending, booked (approved). Such dates can have the different colors.
      You can select the different calendar skins at the Booking > Settings General page in calendar section, to have the different colors.
      In case, if you want to customize own colors, then check here: https://wpbookingcalendar.com/faq/change-skin-and-colors/

      Disclaimer. Unfortunately we can not start, right now, some personal customization or custom development, because we have almost no free time.
      Check more about, what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/
      Thank you for understanding.
      Please note, if you modify the source code of the Booking Calendar, we will not guarantee the correct work of the plugin and do not support it.

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