Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. So sorry about all the questions.

    How do I set-up my resources so that the customer can enter an amount and it calculates based on the amount entered and the cost of the resource, so it would be the amount x the resource?

    For example, if a customer wants 2 "Seafood" dishes, they enter 2 in the amount box and it mutiplies the Seafood x 2. I already have the resources and the cost set-up but I don't know how to do this.

      • I'm missing something because I'm not getting this to work...

        I have a dropdown for a menu from 1-10. The cost of that menu item is $95. What I want is each time the customer selects a number the price changes based on the number they select.

        For example, if they choose "1" the cost is $95, if they choose 2 the cost is $190, if they choose 3 the cost is $285, etc...

        I put the price of $95 in each field.

        What step am I missing please?

        • Hello.
          You need to set the cost for the booking resource at the Booking > Resources page as base cost as 95 USD,
          and then at the Booking > Resources > Advanced cost page configure for options like this:
          1 = 0
          2 = 95
          3 = 190
          ...
          etc..

          Also in the Booking > Settings > Payment page, be sure that you have set cost per 1 day.
          Kind Regards.

          • Under "Costs and Rates" I add $1 as the default cost/day.

            Then under "Advanced Cost" I add the cost for each option minus $1. So if the original cost is $95 I enter $94 + $1 = $95. I check the prices in the front end and they work fine individually, except when I chose more than one item the total is off by $1.

            • Hello.
              I do not sure that clearly understood about your issue. Can you send screenshots of your issue and explain more detail?
              Please send all this to support @ wpbookingcalendar.com
              Thank you.

  2. Hi, great plugin, but I'm having issues with people using android phones, they are getting an error message saying: "Error! Request do not pass security check! Please refresh the page and try one more time" They are doing that but getting the same result. Seems fine on IOS.

  3. Hey there!

    Got this message:
    Array
    (
    [0] => Warning! Number of check in != check out times.
    [1] => Array
    (
    [0] => stdClass Object
    (
    [booking_id] => 40
    [booking_date] => 2020-08-01 00:00:01
    [approved] => 1
    )

    [1] => stdClass Object
    (
    [booking_id] => 40
    [booking_date] => 2020-08-01 10:00:02
    [approved] => 1
    )

    [2] => stdClass Object
    (
    [booking_id] => 40
    [booking_date] => 2020-08-01 16:00:01
    [approved] => 1
    )

    )

    [2] => 1
    )

    Just added two bookings in August for tow days. Only one day is shown as unavailable.
    Now this error occured while showing the overview.
    Other months are fine so far.

    Please help.

    Greetings
    Maddin

    • Hello.
      Please edit booking with ID = 40 and deselect dates.
      Or simply delete this booking and then create new one.
      Kind Regards.

  4. Hi all!

    When i send the payment link to the user to pay, a message appear "Wrong booking hash url. Probably has expired".
    How can I delete that check, I don't want a time control. I have customers that spent many days until they pay.

    thanks in advance!

  5. Hello,

    when I use this plugin (Booking Calendar Business Small (single site usage)) with all payment gateways deactivated, does the plugin use any cookies? Do I need a cookie consent banner because of this plugin?

    I couldn't find this answered anywhere. Thank you.

    Best regards.

  6. Hello,

    Is there a way to block the current day from the calendar and prevent it from being booked by people?
    For example; we don't want people to make bookings on the same date as the current date is today. So if it's today I can't book any timeslot options today and have to make the reservation for tomorrow.

    • Hello.
      Yes, it’s possible. You need to set for this option “ Unavailable days from today” value as 1 day at the Booking > Settings General page in availability section.
      Kind Regards.

  7. Is there a way to book multiple resources in just one calendar for the user? example Apartment1 and Apartment2 in just one calendar?

    • Hello.
      Unfortunately it’s does not possible in actual versions of Booking Calendar. Sorry.

      It’s possible to have capacity on calendar. If you need to make the specific number of bookings per days, then you need to check the Booking Calendar Business Large version, where is possible to make several reservations per specific FULL date(s) by visitors (not time slots). Please read more about it here https://wpbookingcalendar.com/overview/#capacity
      You can test it in the live demo here https://bl.wpbookingcalendar.com/
      Watch video about this feature here https://wpbookingcalendar.com/help/availability-capacity-video-overview/
      At this version possible to set capacity of the booking resource, so date(s) in calendar will be available until number of reservations is less then capacity of the booking resource. But its possible to make booking only for FULL date, not a time slots (time slots in this version only saved as data into database, but do not apply to availability logic).
      Highly recommend, to check this article about configuration of capacity and availability for booking resources: https://wpbookingcalendar.com/faq/capacity-concept/

      Kind Regards.

  8. We have integrated wpbookingcalendar in to our wordpress web site. In this web site we have used Loco Translate to translate the web site content in to Deutsch (Schweiz) language(German_CH). We have translated the theme and several plugins using this Loco translate without any issue. But in here wpbookingcalendar, We have updated the plugin language file in to German_CH and completed the 100% of translation but it only display the part of the translation. In booking calendar, all the required fields are translated and displayed, but error messages are translated but not displayed. Also in wp-admin Booking page, we have translated all the content and it also not displayed as expected. E mails and others work as expected, translations are correctly displayed. Currently we have using wpbookingcalendar free plugin for the demonstration to the customer, If they happy with this plugin, we are plan to buy the premium

  9. Hi,

    Yet again another question haha.

    Is it possible to block a specific date, for example holiday or christmas? We're using the timeslot feature which means if we must do it manually we need to make 8 reservations for a day haha.
    So for example: Is it possible to block the 22th of june the whole day even with timeslots?

    Thanks in advance!

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