Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. hi there,
    Is it possible to add a field to a file upload form?
    version: Business Medium Developer 8.7.8

    Kind Regards.

    • Hello.

      Booking Calendar does not support the upload or attachments during booking process. Sorry.
      If you need that visitor upload some file during booking process, then please configure in the email template (that sending to the visitor, after visitor made the booking) some link to the secret page, where will be exist some form for uploading files.

      For uploading files, please use some other plugin, then just insert into that "secret" page some form for ability to upload file by your visitor.

      Please check more useful info at the FAQ here https://wpbookingcalendar.com/faq/

      Kind Regards.

  2. Dear Madam or Sir,

    Although I am using the free version (which suffices excellently for now), I have a feature request.

    The plugin allows for setting "unavailable" days from "today". This is something I would do when I go on holidays. However, to avoid appointments being booked in my planned holiday weeks, I would like to be able to set these days as unavailable in advance.

    Would you consider allowing for a holiday planner in the free version?

    Much obliged.

    Kind regards, Rogier

  3. Hello,
    my version of Booking Calendar is the Business Medium.

    It's possibile to exclude the day of departure from the price calculation ?

    Thank's 😀

    • Hello.
      Yes, it's possible to configure it via "Valuation days" at the Booking > Resources > Cost and rates page.
      Example of configuration:
      For LAST = 0 USD for selected day.
      where LAST - it's reserved word for definition of last selected day.
      Kind Regards.

  4. Hello everyone,

    I am encountering an annoying problem.
    I changed my theme, and the plugin doesn’t seem to be working properly.
    Here is the page that use the plugin : https://www.soccerclub.be/reser-test

    The error message is :
    Fatal error: Cannot declare class wp_booking_calendar_public_setting, because the name is already in use in /home/soccercl/www/wp-content/plugins/wp-booking-calendar/public/class/settings.class.php on line 3

    I don’t really understand what it means nor what to do… If someone has a guess on how to solve this problem this would save my life as I just spend a lot of time working on the new theme and really need this plugin to work.

    Thank you,
    Wishing you all a great day!

    • Hello.
      Sorry, but it's not the original "Booking Calendar" plugin.
      It's some other plugin with similar name, that is installed in the folder /home/soccercl/www/wp-content/plugins/wp-booking-calendar/
      Original "Booking Calendar" plugin have to be installed here /home/soccercl/www/wp-content/plugins/booking/

      So please contact support of that specific plugin.

      You can check how is looking like original Booking Calendar plugin here https://wpbookingcalendar.com/demo/
      or download the Booking Calendar Free version form here https://wordpress.org/plugins/booking/
      Kind Regards.

    • Hello.
      In the paid versions of Booking Calendar you can use [country] shortcode for selection specific country.
      other way of selection countries currently does not support.
      Kind Regards.

  5. Hi need your support to export events events from Booking calendar to Google Calendar it possible.
    For Example. I am a buyer i have booked an online consulting with for 11 am on September 7th i want it to reflect it on my google calendar as well. I have activated your small business plan

    • Hello.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  6. Hi support!
    Since the update of WordPress to version 5.5, I have an issue with sending e-mail. I have business medium and when I approve a booking, I use the checkbox to send an e-mail to the customer. Since the 13th of August (the day I updated to version 5.5 with WordPress) it doesn't send e-mail anymore. When I send a test e-mail, it works fine however. I have the latest version of the Booking Calendar.
    Thanks in advance for looking into this matter!
    Best Regards, Arjen - B&B Turistgården Särna

    • Hello.
      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      • Hi Support!
        Thanks for the trouble shooting instruction. I already use Post SMTP and the configuration seems right. To troubleshoot I tried also WP Mail SMTP, but the results were the same.

        But I also tried some other things, and that gave some results.
        In Settings I use "Deactivate send email option at Add Booking page" and "Deactivate send email option at Booking Listing page", so I can decide myself when to send an e-mail or not. When I unchecked these options, sending e-mail was working again when I approve a booking.
        However, when I uncheck "Emails sending" in the Booking listing, it still sends e-mails...

        It happened after the WordPress update to versio 5.5. And it reflects on Booking Calendar 8.7.7 and 8.7.8. Before the WordPress update it worked fine on Booking Calendar 8.7.7.

        Can you reproduce this bug in your testing environment?

  7. Hello

    I have an issue with the booking tab system, when i try to click on it to change it from days date it wont show me the scroll choosing tab, i keep clicking on it but wont activate, this is after i just updated the pluggins, before i could choose from what ever date i want to see my bookings now it seems all i locked on the tabs.

    • Hello.
      I do not sure that clearly understand this. Can you send screenshot of this issue and send the link to your page with booking form, where you are having the issue.
      Please send all this to support @ wpbookingcalendar.com

  8. Hello,
    I am wondering if is it possible to fill the booking form with user data when user has initiated session in the portal?
    I am running a club and the idea is if the user already logging they don't need to type their data in the booking form.
    Regards

    • Hello.
      If you have logged in user , and you have activated this option "Auto fill fields" at the Booking > Settings General page in the form section, then some booking form fields, like First name, Last name and Email will be auto filled by data from the user profile

  9. Hello,

    Is there support for multi-location properties. I want to have two calendars each representing a property that can be rented on my site. Is this doable either with the free premium version?

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