Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi,

    I am using Business Small SingleSite 8.7.10.

    Is it possible to have different days unavailable for different resources in the calendar (instead of a general setting of unavailability for all resources)? For example, for resource #1 having Monday and Tuesday unavailable, whilst for resource #2 having Thursday unavailable.

    Additionally, it seems that when I try make a booking, it makes the whole day booked (on the client view of the calendar) instead of a partially booked even though I have used the [rangetime] shortcode. How would I be able to fix this?

    Thank you.

  2. when i got a booking, the client get a mail.
    but i got always mail not reseved.
    This is the mail system at host pmg01.zxcs.nl.

    I'm sorry to have to inform you that your message could not be delivered to one or more recipients. It's attached below.

    For further assistance, please send mail to postmaster.

    If you do so, please include this problem report. You can delete your own text from the attached returned message.

    The mail system

    : host mx.tb.mail.iss.as9143.net[212.54.42.8] said: 554 5.2.0
    MXIN603 DMARC validation failed.
    ;id=HNIckimQCL1uiHNIckdatB;sid=HNIckimQCL1ui;mta=mx7.tb;dt=2020-09-13T10:23:56+02:00;ipsrc=185.104.28.188;
    (in reply to end of DATA command)

    • Hello.
      It’s seems like some blocking at the server side. You need to contact support of your hosting about that.

      Please note, Booking Calendar is use standard WordPress wp_mail function for sending emails. This function can be overridden by other plugins.

      Please check this troubleshooting instruction https://wpbookingcalendar.com/faq/no-emails/

      The most probably you need to check the point #5 from this instruction and install WP Mail SMTP plugin which is 'sending emails via php' option and it can resolve that issue.

      Kind Regards.

  3. Hi,
    I just purchased the Business Small SingleSite 8.7.10. and one thing which I wanted to confirm is

    1) Can I use your booking calendar to publish all of my available courses that is planned to be scheduled for the next 3 months?
    2) As well Can I plug in your calendar for each course that the learner is chosing and link the same to pay through my payment gateway?
    I am seeing for now you are making this calendar to book some appointment. Whereas I wanted to use this calendar for my course scheduling and registration. Please advise if that is possible. If not I would like to get a refund for the product as this is not intended for me.

    • Hello.
      1) If you need to set as available only specific days in calendar for the booking of your appointments, then it’s possible to set as unavailable specific days during specific seasons or weekdays in the Booking Calendar Business Medium or higher versions. Check more about this feature here: https://wpbookingcalendar.com/overview/#availability
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-season-availability/

      2)The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

      In case if you need to get refund, then send request to contact @ wpbookingcalendar.com

  4. Had a presale question.

    I am looking at the demo but do not see a way for the plugin to create calender or zoom invites and send the link via email.

    Does the plugin do this?

    Thanks in advance!

  5. Pre-sales Questions:

    1. Is there email reminder option?
    2. Is there SMS alert option (Twilio)?
    3. Is there any printable report option?

    • Hello.
      1) Please check more here https://oplugins.com/plugins/email-reminders/

      2) The Booking Calendar do not have the SMS notifications functionality in the core of the plugin.
      But you can check this plugin "Booking Calendar - Clockwork SMS" : http://wordpress.org/plugins/booking-sms/
      which is work together with Booking Calendar and declare that have this functionality.
      Please note, its does not our plugin and we do not support this plugin.

      3) Unfortunately there are no printable reports in actual versions of Booking Calendar. Sorry.

      Kind Regards.

  6. Hi, after updating yesterday the calendar is not shown anymore. Neither on webite nor at admin page.
    Do you know, what the problem could be?

    • Hello.
      1) Please be sure to use the latest update of Booking Calendar 8.7.10
      In case if you are using the paid version of Booking Calendar, then you can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/

      2) After this please clear browser cache. And only after this please test your calendar.
      Please check more here https://clear-my-cache.com/en/windows.html

      3) Otherwise most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl {+} Shift {+} J for showing browser console) and try to fix them.
      You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.
      You can also try to deactivate one by one all your active plugins at the WordPress > Plugins menu. Then retest it again.
      If its not help, please deactivate your active theme and active the default WordPress theme. And then retest it again. May be there exist some conflict with some active plugin or actual theme and just need to find the reason of that issue.
      If you still will have this issue, please send the link to the page with booking form, where you are having an issue, I will check it then.

      • Problem solved. The settings for height and width were set to "0" and the numer of months to 12 after update. If anyone has this problem too, change the settings.

  7. Hello!

    I have Business Large 8.7.6 version.

    I want my customer to book 3 consecutive full days in the calendar, and I want to have 1 day unavailable both before and after the booked dates.

    I have timeslots enabled this way in the booking form to have the before and after days working: <div style="display:none;">[select rangetime default:"00:01 - 23:59"]</div>

    Here's my problem with the unavailable days before and after in the calendar, when

    Type of days selection in calendar: single day

    = booked days and 1 before and after unavailable, like I want it.

    Type of days selection in calendar: multiple days

    = booked days and 1 before and after unavailable, like I want it.

    Type of days selection in calendar: range days

    = booked days and 1 before and after are red in the calendar, BUT the before and after unavailable days CAN BE SELECTED!

    If I have the 3 + unavailable days booked in the calendar with

    range days

    and I change the

    type of days selection in calendar

    option to

    single

    or

    multiple

    , the unavailable days before and after can't be selected, so the problem seems to be with

    range days

    option.

    Can you help me fix this?

    • Hello.
      Please open this file ../wp-content/plugins/{Booking Calendar Folder}/js/wpbc_times.js

      ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

      then find this code:

      			if (   ( my_timerange_value.length > 0 )
      				&& ( ( bk_days_selection_mode == 'single' ) || ( bk_days_selection_mode == 'multiple' ) )
      			   ){  // Only if range selections exist and we are have single days selections
      

      and replace it to this code:

      			if (   ( my_timerange_value.length > 0 )
      				&& ( ( bk_days_selection_mode == 'single' ) || ( bk_days_selection_mode == 'multiple' ) || ( bk_days_selection_mode == 'dynamic' ) )
      			   ){  // Only if range selections exist and we are have single days selections
      

      Please do not forget to clear browser cache before testing these changes.

  8. Hi,

    I get personal version some weeks ago and I can't add new calendars. I need several new calendars with differents times and days availables. I have search a lot how to do it but I can't find any solution.

    Please help!

  9. Hi there!

    Is it possible to add multiple email adresses that recieve an email about a reservation?

    Kind regards
    Mads

    • Hello.
      After visitor submit the booking, system can send email to the administrator (about this new booking), and confirmation email to the visitor.
      You can configure these emails at the Booking > Settings > Emails page. 

      You can define the comma separated emails in the field "To"  for email template, that is sending to the administrator at the Booking > Settings > Emails page. 

      For example:

      email1@server.com;othet-email@gmail.com

      But it’s will be the same email that is sending as copy to different email addresses. 

      Kind Regards.

  10. Hi
    I want to know what version to buy - I have set up a booking timeslots for fridays only and i want my customer not pick a timeslot a hour before e.g. say today i have a timeslot for 4pm available and they logged in and book it a 3pm today (1 hours before meeting) - i like to be able to block the customer from booking 12 hours before the timeslot. I hope this makes sence.

    • Hello.
      It’s does not possible to block hours before specific time starting from current time. But it’s possible to block the entire day(s) starting from today date. You can do this at the Booking > Settings General page in Availability section.
      Kind Regards.

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