Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2 and archive 3 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

  1. Hello,

    I have some problems with your plugin and javascript. See :

    Uncaught TypeError: jQuery(...).datepick is not a function
    at init_datepick_cal (client.js?ver=8.4.3:366)
    at HTMLDocument. ((index):164)
    at i (jquery.js?ver=1.12.4:2)
    at Object.fireWith [as resolveWith] (jquery.js?ver=1.12.4:2)
    at Function.ready (jquery.js?ver=1.12.4:2)
    at HTMLDocument.K (jquery.js?ver=1.12.4:2)

    Thanks for you'r help

    • Hello.

      This error, usually exist because you are loading jQuery library second time at the the page.

      Please check more about this issue here: https://wpbookingcalendar.com/faq/loading-jquery-twice/

      For fixing this issue, you need to remove or comment of the line with loading jQuery in your header or footer.php or functions.php file of your actual theme.

      So please recheck it and remove or comment that line, for do not loading this library second time, because all previous jQuery variables become undefined.
      Or contact support of your theme or plugin that generate this issue, for fixing it.

      Thank you.

  2. hello,

    I don't want let visitor see the booking function on control panel , but how to remove it when visitor logon page

    • Hello.
      You need to set for such visitor the WordPress user with user role as Subscriber (or some other role, that lower than administrator).
      Then you need to login with User (that is have administrator user role (and which you want to use for managing bookings)), then open the Booking > Settings General page and in "Plugin menu" section, for all booking menu pages, set the minimum user role to access to these pages as "administrator". Save changes. Test it.
      Kind Regards.

  3. Hello Support,

    For the price, I can set currency for the payment to yen but
    [cost_hint]
    doesn't reflect the change but it keep showing the currency is dollar, so the cost is different from the actual price ($1000 is not equal with ¥1000).

    Is there anyway to modify this?
    Actually if I can choose currency for the setting of additional cost and resource cost, I think it is straight forward behavior.

    Best regards

    • Hello.
      You need to set the currency in Booking Calendar at several places.
      - Please open the Booking > Settings > Payment page. At this page, you can set the general currency that is showing in the booking admin panel in plugin.
      - Then select specific activated payment system, like Booking > Settings > Payment > Stripe page, and set currency here ( we have such settings in additional, because different payment systems can support different restricted list of currencies).
      - Now open the Booking > Settings General page and in calendar section, if you have activated this option "Showing cost in date cell" then you can define currency symbol also for the option "Currency symbol", that is showing in calendar day cells in calendar at front-end side.
      Kind Regards.

  4. My member is not able to view the booking calendar.
    I have edited the member level to show the plugin menu, but every time when they try to click on the plugin menu, it redirects to the homepage instead.

    • Hello.
      You can define the minimum user role for accessing to the Booking Calendar menu pages at the Booking > Settings General page in “Plugin Menu” section. Probably you need to set there minimum user roles for accessing to Booking Calendar menu as “Subscriber” to all menu pages.
      Save changes. Test it.

      If you still will have some issue, so then it’s seems like some conflict with some other plugin or actual theme.

      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.
      Kind Regards.

  5. I have WordPress 5.0.2 and the personal Booking Calendar version. Need help with a multiple resource booking option. The booking side that I have set up displays all the property for one week on the Admin Panel. For instance, with all the properties, the users should be able to see which ones are available for the week and book the one they want. And then other users will be able to see that property as unavailable.

    Any suggestions? I'm fairly new to this process, but I'm getting the hang of it quickly.

  6. Hey!

    Im am using ur booking calendar to let the clients book boats!
    They can book them from 8-12 am and from 12 - 8 pm. So its possible to have 2 rentals on one day!
    But in the overview calendar the bookings look somehow weird. They look like 1 and the same booking with just the 2 different name (e.g. Walter ... Conrad). So the 2 clients names are divided by "..." but they 2 reservations have the same color. How can I differ that a little more?

    • Hello.
      In the "Calendar Overview" (in admin panel) or in Timeline view (at front-end) side possible to show several view modes. You can test it in action here https://bm.wpbookingcalendar.com/timeline/

      If you will have month or week view for several booking resources and several bookings for the same date (in different time-slots), so such bookings will be shared the same day cells. And booking details will be showing separately when you click on title of booking in this day cell. The title for both such bookings will showing with ... symbols, depend from configuration of what you want to show in title ( from the Booking > Settings General page in admin panel section).
      So its does not possible here to show it in some other way.

      Please note, if you will show the "day view" mode for single booking resources, so then you will see all bookings for specific timeslots separately. Because here each Timeline view is representing specific hour.

      Please read how manually to configure Booking Calendar shortcodes here https://wpbookingcalendar.com/faq/shortcode-timeline/

      The colors of booking pipeline in timelines depends only from the status of bookings: pending or approved.

      Kind Regards.

      • Timeline looks good! Only thing: I am not able to click on the Bookings in timeline. it says javascript:void(0); and nothing happens. if that would work to see the 2 different reservations for the one day it'll be great!

        • Hello.
          You need to set as checked this option “Booking details in popover” at the Booking > Settings General page in “Booking admin panel” section

          Otherwise you need to check about any conflicts.

          Probably, its because of conflict with some other plugin or actual theme. ~ Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

          Kind Regards.

          • Thank you really much! I appreciate how quick u are helping me! It works fine now 🙂

            One last thing: When i want my customers to enter a phone number the field also accepts numbers. Is it possible that they can only enter numbers?

            Thank you! And a healthy start into the New Year.

            • Hello.

              You can configure your form field with place holder, in a way like this:

              <p>Phone:[text phone placeholder:45XXXXXXX ""] </p> 

              Additionally, if you need to check that visitor enter only digits for phone number, you can make customization for additional checking about it.

              Please open this file ../{Booking Calendar Folder}/js\client.js

              ( you can check how to edit files in WordPress menu in this article http://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

              then find this code:

              ********************************

               
                          /*if ( element.name == ('phone'+bk_type) ) {
                              // we validate a phone number of 10 digits with no comma, no spaces, no punctuation and there will be no + sign in front the number - See more at: http://www.w3resource.com/javascript/form/phone-no-validation.php#sthash.U9FHwcdW.dpuf
                              var reg =  /^\d{10}$/;
                              var message_verif_phone = "Please enter correctly phone number";
                              if ( inp_value != '' )
                                  if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_phone);return;}
                          }*/
              

              ********************************

              and replace it to this code:

              ********************************

               
                          if ( element.name == ('phone'+bk_type) ) {
                              // we validate a phone number of 10 digits with no comma, no spaces, no punctuation and there will be no + sign in front the number - See more at: http://www.w3resource.com/javascript/form/phone-no-validation.php#sthash.U9FHwcdW.dpuf
                              var reg =  /^\d{10}$/;
                              var message_verif_phone = "Please enter correctly phone number";
                              if ( inp_value != '' )
                                  if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_phone);return;}
                          }
              
              

              ********************************

              Please do not forget to clear browser cache before testing these changes.

              P.S. Thank you. Happy New Year to you too.

              Kind Regards.

              • I got this in my client.js:

                if ( element.name == ('phone'+bk_type) ) {
                // we validate a phone number of 10 digits with no comma, no spaces, no punctuation and there will be no + sign in front the number - See more at: http://www.w3resource.com/javascript/form/phone-no-validation.php#sthash.U9FHwcdW.dpuf
                var reg = /^\d+$/;
                var message_verif_phone = "Bitte richtige Handynummer eingeben.";
                if ( inp_value != '' )
                if(reg.test(inp_value) == false) {showErrorMessage( element , message_verif_phone);return;}

                And this in my form:

                Handynummer*: [text* phone placeholder:0176 ""]

                I only want to check wether its only digits, till german phone numbers can vary a lot. But its not working. Even used a clean browser and edited the file via ftp. Placeholder is working fine though!

                • Hello.
                  Please send the link to your page with booking form, where you are having the issue.
                  Kind Regards.

  7. Hi,
    I use Booking Calendar for a hotel. Everything works fine, but I have a small problem: I have 7 different rooms, one form, and I want to see what room is reserved, to see from what page the reservation came from. How can I do that?

  8. Hi,
    I have Booking Calendar personal version, I have integrated the calendar with the form into the website, but I can't select more than 1 day in the calendar in either the frontend or the backend to make a booking. Use WordPress version 4.9 and Php version 7.2.
    Hoping for help.

    Kind regards
    G.Werner

    • Hello.
      Please open the Booking > Settings General page and in Calendar section (instead of single day selection mode), please set multiple days selection mode. Save changes. Test it.
      Kind Regards.

      • Those who can read have a clear advantage. 🙂
        Many thanks for the quick help.

        Kind regards
        G.Werner

    • Hello.
      Booking Calendar plugin support adding of the booking form into the posts or pages via shortcodes, or you can visually insert the Booking Calendar shortcodes (or blocks in new WordPress 5.0) via insert configuration dialog.
      Please read more how easily insert booking form or availability calendar into a pages https://wpbookingcalendar.com/help/inserting-booking-form/ or how manually configure Booking Calendar shortcodes in content of your pages: https://wpbookingcalendar.com/help/booking-calendar-shortcodes/

      Booking Calendar does not tested Together with some theme custom visual builders. So please use shortcodes from the FAQ instruction for inserting the booking form into specific places at your website.
      Kind Regards.

  9. Is it Lissi le to show the name of booker in the availability calendar?
    I want to use the plugin for booking of our holiday apartment. It makes sense if family members could see who book or made a request (pending)

    Ideally I would love to use a drop down with the name of every Familie member, so this name could be displayed. This is just an idea.

    Thx for an answer.

    • Hello.

      At front end side possible to show the booking details in mouse over tooltip in Timeline view in paid versions of BookingCalendar .
      It’s the same view as in Calendar Overview page in Admin panel but in read only mode. Please note it’s does not the inline month view calendar where you can select the date(s) for booking.
      In timeline view it’s showing tooltip at the checking day of booking. Check it here https://bm.wpbookingcalendar.com/timeline/

      In the Booking Calendar Business Medium or higher versions possible to showbooking details also in the inline month view calendar but only for the bookings that was made for specific time-slot.
      You can activate to show this tooltip at the Booking > Settings General page inCalendar section by setting checked this option " Show booking details in tooltip " and configure shortcodes for showing booking details for this option " Bookingdetails ".
      Its works only for bookings for specific timeslot(s)! Its does not show any tooltip, if you have booked entire day.

      Kind Regards.

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