Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. Hello again on another Thread:

    I need a linked video or any quick help how i can maximize just the form fields to the 100% of the calendar or the calendar size in any stage. The rest i already figured out and i am not good in javascript or html codes... i just want them to be as long as my calendar....


    • Hello.
      Relative calendar size, you can define calendar size in the Booking Calendar shortcode, in the option parameter, during inserting it into the post or page.
      Please check more here
      For example:

      [booking type=1 options='{calendar months_num_in_row=1 width=100% cell_height=40px}']

      2) Relative setting size of form fields, probably you need to add some CSS.
      Please open this file ../{Booking Calendar Folder}/css/client.css

      ( you can check how to edit files in WordPress menu in this article )

      then add this code to the bottom of this file:

      .booking_form_div select, 
      .booking_form_div textarea, 
      .booking_form_div input[type="text"] {
          width: 100%;

      Please do not forget to clear browser cache before testing these changes.

      Kind Regards.

      • great!
        the styling on calendar was clear to me. now i know where to look for the that case.
        I try how it behaves...and thanks again...brilliant support!

  2. Is it possible to synch a capacity of two or more rooms or same items with oner Item?

    Same again:
    I have a house with 3 rooms, set up with 1 parent and two childs => works
    But when it comes to synch at theres only one apartment with its calendar (correct?)
    So if i would try to synch two bookings at one day with that one ressource it wont work, is that correct?

    Is there a way or workflow to get a propper synch on both sides with this structure?


    • Hello.
      You can define only to specific booking resource (Child booking resource) specific ics feed to import or export.

      It’s does not possible to set ics feed to parent booking resource and make import new events and set them to child booking resources based on availability. Sorry.

      Importing working directly to specific booking resource, which you specify in shortcode.

      Here is General info about the sync functionality.

      Booking Calendar plugin is supporting

      - import of events via .ics feeds from Google Calendar ( or Airbnb or any other calendar that support .ics format, like iCal application)

      - and export bookings to .ics feeds (files), which possible to import in Google Calendar (or Airbnb,, HomeAway, TripAdvisor, VRBO, FlipKey and any other calendar that uses .ics format ).

      Please read more about this feature here:

      Please check about the configuration of import events from .ics feeds in this FAQ instruction here
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction:

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this:

      Please check about the configuration of export .ics feeds in this FAQ instruction here
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or, about how often they can access the .ics feed tor making import.
      Kind Regards.

  3. Dear Support.

    I want to use the Search Form to check for the Date.
    The Result is NOTHING found.

    What is the exact Procedure to display the following setup.
    One Partent Ressource => two child ressources => simple capacity based booking form

    Whats the Steps to Display the Images and texts based on the video in your videolist showing the search form?
    It retrieves some rooms based on the selction.

    The search form only needst to check for the 3 Ressources.
    Please provide a link or simple STEP by STEP to get the 3 Ressources found.

    Thank you a lot
    i can provide login if you like to take a deeper look

    • Hello.
      1) In search results possible to show only availability for "parent" or "single" booking resources, that you have inserted as booking forms into the different pages.

      Its means that if you have inserted into page only one booking form for one parent booking resource, so then only 1 result possible to show!

      Please check more here

      Watch it in this video guide

      2) If you need to show the description and the images in the search results like here
      Then the text in search results is getting from "Excerpt" section of post, where you have inserted the booking form and the image - its "Favorite image" of this post.

      In search result form at the Booking > Settings > Search page you will be need to use these shortcodes:

      [booking_featured_image] - featured image, taken from the featured image associated with the post,
      [booking_info] - booking info, taken from the  excerpt associated with the post

      Please check HELP sections in specific Settings pages for more help!
      Kind Regards.

      • this was not helpful so far since i do not understand what to do.
        a simple step by step would be
        1) do this
        2) do that

        1) created a post for testing a search result
        the post has an Image als Postimage (i do not know how to make it the favorite image thing)
        in exerpt field i add a booking form from the parent: [booking type=8]

        Search Form on Site:
        1) i goto Setting=> search => generate this code and insert it to my site
        [bookingsearch searchresultstitle='{searchresults} Ergebnis(se) gefunden' noresultstitle='Nichts gefunden']

        I do not know where to put the shortcuts above
        I do not understand how to connect them

        There is no Video i could find which shows exactly the process of generating a demo post AND displaying all on a site.

        Would be awesome if you support me here to find the connection. can you please provide the steps taken?
        1) Post Settings with all i need to add according to my example structure
        2) Site Display for Search feature
        3) Displaying the results on that same page

        should all happen here:

        • Hello.

          1) Just one Important Note, before troubleshooting all this.

          Because in the previous your questions you was mentioned this: "I have a house with 3 rooms, set up with 1 parent and two childs"

          Its means that you have inserted into the post or page the booking form for this one "parent booking resource".

          And in search results will be possible to show only this one result.

          So in this case, I do not sure that you need to use the search form at all, for searching only this 1 result ?
          Or do you need?

          2) Basically you need to check this video Guide: starting from 02:50 second.
          Please note, important moment at the 03:30 second.
          You need to click at the "Clear search cache" button, at the Booking > Settings > Search page before making any searches.
          If you do not see there any posts, so then you have NOT inserted into the post or page the booking form for single or "parent" booking resource, which is wrong.
          More here:

          Kind Regards.

        • I watched the overview video. It does not demonstrate the settup of the retrieved posts.
          it just demonstrates a working site with all set up.

          1) i need support for the setup of the post fully
          2) i need support how to setup the search bar
          3) i need support where i need to ad the shortcuts all over with this

          should display all in one page.
          it has the form to the parent.
          and it has the search form
          the search form shuold display the parent until all is booked.

          the bar works
          the form works

          only the entrys do not display

          I can post screens or give you access if you tell me where to send credntials

          • Hello.
            Please send details to support @
            I will check it then.

            Kind Regards.

            • Hello.
              Please send also URL to the page with your booking form,
              and url to the page with your search form.
              Thank you.

              • Finally i found my issue.

                I will have to expand it later therefore i set it up right away and second to learn it.

                Fix was:
                i have retrieved the aggretae from an older test so this did not show.
                i cleared then the cache again and now it works perfectly.
                Why is the post not visible i set up or the text or an image? can you screen an example post from yours please?

                thanks a lot for beeing patient

                • Hello.
                  I have replied to your email.
                  Please check spam folder, if you do not see it in inbox.
                  Kind Regards.

                  • i follow your instructions, fix permalinks and give a feedback if its working here for you. Thanks for your help. Great job anyways!

                    • Dear Support.
                      1)Permalinks are fixed for my 5 Sites
                      2)fixed Permalinks for Post
                      3) added featured Images and text to post
                      Text goes into Exerpt
                      4)Deactivated all Post but the one i need to test with setting them to draft mode
                      5)added new Form to the Apartment (without childs)
                      6)added search form for the Appartment

                      I get some ressource found but no Images or text is displayed. Login is still the same.
                      still this inside the search results:

                      [Seite ID=1152] [Unterkunft ID=1]


                      [Seite ID=11] [Unterkunft ID=8] http://avada.theme-fusion.com_demos/travel/?page_id=11

                      which is wrong as we discovered. All Perms are fixed.
                      This pages do not exist or do i know where this sits

                      I used AVADA Template and the demo was installed from their system inside wordpress.
                      I use it to change the stuff, and it worked always and for the rest of the site with no errors. I cannot do a fresh wp install and set the page completely up again which makes the demos none sense. It has the abbility to pull out any content from their demos to save time.

                      Where can i find and delete this stuff? Database?
                      Please help this is frustrating. I did not install or use serverdemo stuff outside of the installed template features.
                      When i get rid of this it should find the right stuff correct?

                    • Hello.
                      Those posts inside of the database - wp_posts table.
                      You need to contact support of that theme about ability to remove those posts. It’s seems that during migrating or installing of that theme was some “mess” with posts and permalinks.
                      Kind Regards.

  4. I have bad permalink entrys in my search result which are might not be caused by the Calendar nor me.

    As i found those in my post table i deleted them since they are not in the Demo nor anywhere else on or inside the Pages etc.
    i deleted them inside my Database and after i delete the cache still the same entrys inside.
    Might be you can take a look if its caused by the plugin still finding it or if its caused by anything else.

    I get nuts. How can it be i delete a table in my DB in the wp posts and it still is there? does it connect to avadas wordpress instead to my server? WHat a creepy stuff is this?

    When i set up a ne wp site without any other stuff it should retrieve the propper data correct?


    • Hello.
      When you open the Booking > Settings > Search page and click on "Clear search cache" button,
      plugin start searching in the wp_posts table in YOUR DATABASE, all posts that have "publish" status and not the "revision" type that have in the posts costent this shortcode



      If you still see there some posts, so probably you have deleted not correct post or you still have some other posts.

      Here is SQL command for phpMyAdmin for searching all such posts:

      SELECT * FROM  wp_posts WHERE post_status = 'publish' AND ( post_type != 'revision' ) AND post_content LIKE '%[booking %'

      Kind Regards.

      • when i find published ones other then the id of my post icreated, i need to set them to unpublished is enough so i can keep them in case of an error?

        • Hello.
          Yes, if you unpublish it, system will not find it then.
          Kind Regards.

          • might be i can change it.
            I Know its avada stuff but when i look at the guid and the link is different to my page can i simply correct the ones i need in the db?

            There are some guid that refer to my domain and some that refer to avada.
            some to my domain with fusion template path...
            dont they need to show all my own domain?

            • It’s have to show your domain.
              I do not know why it’s show that weird url. You need to contact support of that theme for resolving that issue with permalink.
              Usually guid saved to database in wp_posts table.
              Kind Regards.

              • is this correct to get the issue fixed until i can see whats causing this with Avada Support. Its clearly not yours.
                when i have a POSTwith booking code (the expert display) and a PAGE with the booking form and the search form my database should show two entrys published IF all is correctly setup
                teh GUID of this ones need to show my domain not something different.
                That should then be a clear environment to work with....??!

                  • Database now show 2 Entrys. I fixed the domain thingy to and tried to change it again in wp to see if theres some trouble.
                    It works. the post name is the permalink. When i try this now in wp it SHOULD pull the one Experpt from those two entrys with search form. Is that correct?

                    • Hello.
                      Yes. You can try to test it at the Booking > Settings > Search page. Click on clear search cache page and you will see, what the Booking Calendar is see in your database.
                      It’s use the exact sql that I was send to you early.

                      Please note, it’s possible some delays in reply to your questions, because we are in different timezone (UTC +2)
                      Kind Regards.

  5. no the real booking page is gone since and it had retrieved the same pulls.
    i three times checked i deleted the correct ones

    This is really frustrating crap, the template displays wrong stuff,. search founds them and in database i removed them.
    I cannot l find any solution or fix here.

    i test further

    • Hello.
      That sql will show all such pages with booking shortcodes.
      Kind Regards.

  6. Still no Display from the Excerpt with no Description Text

    Permalinks post => same in WP and Database
    Permalinks Page => same in WP and Database

    Search form does find only one entry from parent => works
    Database findes 2 entrys 1 from Page 1 from Post

    Website displays the result with a booking button and all works when i click the button.
    NO Favorite images
    NO Text from excpert

    Did i miss anything somewhere?
    Can i look it up in the db again to verify its a Avada Problem or a setup problem?

    All looks now properly set up but there is still no Output showin. It cannot be the connection since both things find each other and all booking stuff and db stuff works to.
    It cannot be the permalinks, i twice checked all.
    Why does this not show the text and images?

    • New Edit:
      Guess i found the issue:
      the ID of my POST is 1
      the ID of my Page 11
      Search form retrieves 11 and Unterkunft 8

      I guess thats why its not displaying my post.Something is really wrong in the template...

      • New Edit:
        Removed all
        cleared the Search
        redid everything i learned
        cleared cache

        NOW i have my Description and one small image shows. but its small the others do not pull.

        What do i need to check from here?

        • Hello.
          1) Great to now that you have resolved issue with search results.

          2) Please send the link to the page with search result, where you are showing that image. I will check if this some CSS issue ?

          • because of the broken permalinks and structure it broke again and vanished.
            I decided to manually install and build it from scratch.

            Now it worked out of the box as desired.

            • Hello.
              Ok, if you want to change the image size in the search results, so then please Please open this file

              ( you can check how to edit files in WordPress menu in this article )

              then find this code:

              .booking_search_result_item img.booking_featured_image {
                  border: 1px solid #CCC;
                  padding: 2px;
                  width: 200px !important;
                  float: left;
                  margin: 5px 15px 5px 0px !important;

              and replace it to this code:

              .booking_search_result_item img.booking_featured_image {
                  border: 1px solid #CCC;
                  padding: 2px;
                  width: 300px !important;
                  float: left;
                  margin: 5px 15px 5px 0px !important;

              Also for correct showing search results (horizontal lines), please open the Booking > Settings > Search page and in search results form please replace the last


              element in that form to this:

              <div style="clear:both;"></div>

              Kind Regards.

  7. how do I set a different price for a day booking and a week booking?

  8. Hello

    It is not possible to select the reservation period.

    The system is not allowing you to select input data and output data.

    I did it once, but it is not possible.

    What should I do?

    Thanks for the help and congratulations on the plugin.

    • Hello.
      Please open the Booking > Settings General page and in Availability section, please set for the option “Unavailable days from today” value “0”.
      Save changes. Tests it.
      Kind Regards.

      • Also please be sure that all weekdays for the option “Unavailable week days” was UNCHECKED.
        Kind Regards.

  9. Hello,

    I need a bill for my payment to you. How can I get one?

    Kind regards,

    • Hello.
      You have to received email after your purchase to your email address. In that email was link to download your invoice.
      If you can not find it, please send your order number to support @ and we will send it to you.
      Thank you.

  10. Dear Support.
    I have the following setup (as you might already know):

    a capacity with a parent and some childs.
    The Search displays the parent /capacity, search result, excerpt description AND the book now button
    When i click it, i get directed to the Form in that Post from the description.

    I missed the part where i can send the book now button to my booking Page with my booking form calendar setup

    I dont want it to be in Menu etc i just want to show it when someone hits the book now button,
    So the structure is:
    a page with a type of check and some other stuff
    a page with the regular booking calendar form for the parent
    a post with excerpt description and favorite Image
    BOOK NOW => please direct me to the Page not the ressource post

    did i miss a video?