Support Archive (4)

Important!!!    Check actual Support Forum, if you need to ask a Questions.

  1. I'm on the business small license. I run a self catering holiday home. I want to be able to set different prices for different weeks of the year. I have 5 bands which vary depending on the season, school holidays, public holidays, Christmas etc. Is this possible? I've dredged as much of this forum as I can but I've not found the answer.

    I'd also like to allow people to enter voucher/discount codes at the point of payment. Is that possible within Booking Calendar or would I need to set this up in PayPal and Stripe?

  2. Good day, we have a bed & breakfast, I bought a Personal Single Site license. What is the fastest way to close dates in the calendar when I receive bookings over the phone? Same question if I decide to take a two-week vacation, how can I easily close the calendar for these days?

    Tks
    Patrice

  3. Question for "MultiUser SingleSite 8.1":

    I need to manage different ressource types:
    - appartements which only can booked full days (like a hotel)
    - Meeting-rooms for hourly rental at one day.
    --> I decided to define the global settings for the needs of the "apartments".

    But why following setting seems not to work:

    bk_days_selection_mode = 'single';

    [booking type=27 form_type='standard' nummonths=1]

    If I try to book a meeting (Select day, seletc time slot) room I get the error (in german)
    "Error- Please reset the check-in/check-out data above"

    • uups, the forum reformated my positing...
      The mentioned java script is exactly as explained in the help-section (https://wpbookingcalendar.com/faq/advanced-
      javascript-for-the-booking-shortcodes/ --> "Activating Single day selection mode."

      (how can I poste here some scrip example?)

    • Hello.
      1) If you are want to use time-slots selection of booking forms in booking form, so then you need to deactivate "change over days" feature at the Booking > Settings General page. This feature is global and apply to all booking resources at all pages.
      Watch it in this video guide https://wpbookingcalendar.com/help/booking-calendar-video-change-over-days/

      2) After this you need to create 2 custom booking forms at the Booking > Settings > Form page. One custom booking form have to have timeslots selection , and other custom booking form will not have times selection for ability to book entire days.
      Watch it in this video guide https://wpbookingcalendar.com/help/custom-booking-forms-video-overview/

      3) If you need to define the different type of days selection on different pages, so you need to configure entire JavaScript codes as in examples at the FAQ page: https://wpbookingcalendar.com/faq/advanced-javascript-for-the-booking-shortcodes/

      and do not only use bk_days_selection_mode = 'single'; but code like this:
      <script type="text/javascript"> bk_days_selection_mode = 'single'; </script> [booking type=1 form_type='standard' nummonths=1]

      • I need the option "change over days"....
        And I inserted the Java-script exactly as mentioned.

        Our organisation has the need to manage both type of ressources.

            • Hello.
              Its different functionality.
              "Set 'Check In/Out' dates as Available" - is showing as available dates in search results, if the visitor was activated using change over days.
              And the "Set different Time Slots for the different Days." its all about the timeslots - times selection in the booking form. Its does not relative the change over days and search availability.
              Please note, in search results is showing as available only booking resources, where days fully available.
              Kind Regards.

        • Also one other challenge:
          - There are different user-levels in the plug in:
          1) the "Super-admin" (can mange everything"
          2) the normal admin (can manage some things on allocated ressources) and should not have access to other ressources/setting.
          3) the normal user (can manage booking)

          Different functions like manage custom forms only can edited by the "Super admin". This makes it difficult to distribute responsibility in a "multi user version". The "super-admin" should just needed to setup new users and other special settings but should not needed in managing daily work/settings. This should be done by an "normal admin".

  4. I have Business Medium setup. I've followed your video and FAQ on how to setup a set changeover day. I've configured it to a 7 day minimum with triangle display, however when I select the 7 days on the calendar the "nights_number_hint" displays as 6. When I look at the calendar I notice that the triangle cells are displaying on the set changeover day Sunday - which is correct, and the following Saturday - which is incorrect. 7 nights would take the departure day/changeover day (the cell with the triangle) to the following Sunday.

    What have I missed in the configuration?

    • Hello.
      1) This shortcode [nights_number_hint] is showing number of selected nights, and in your example its 6 nights.
      In your case, you need to use this shortcode [days_number_hint] which is showing number of selected days, and its will be 7

      Please use shortcode generator at the right side of the Booking > Settings > Form page for the fast and correct creation of booking form fields.

      2) Or instead of minimum number of selected days at the Booking > Settings General page you need to set 8 days, instead of 7 days, that you are having right now.
      Range days is configuration bases on days numbers and not at the nights number.
      Kind Regards.

      • Ok I went with solution 2 - that works. A related problem now is that when I select 2 or 3 weeks the totals passed to payment only carry forward 1 week not the 2 or 3 selected. You can see what I mean here. It's not live so feel free to book.
        http://www.skyeshorelands.com/booking-prices/

        • Hello.
          1) First of all, please be sure that you have set cost per 1 day instead of “fixed cost” at the Booking > Settings > Payment page.

          Then you need to configure cost for your booking resources bybthis formulat “cost per week” divide to 7

          2) In case if you are using “Valuation days” cost Settings at the Booking > Resources > Cost and rates >”Valuation days” > page, so then you need to have several cost configurations like:

          “Together 7 days = 1000 usd for all days”
          “Together 14 days = 2000 usd for all days”
          “For LAST day = 0 usd for this specific day”

          Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

          Kind Regards.

          • Ok i've done that and it is all working ok. I've a couple of further questions.

            1. I've configured Stripe also and the test payments are recording. I am allowing a 33% deposit to be paid first. What I don't get is in the Bookings screen, I cannot clearly see what has been paid (just "Payment Paid OK". The "£" at the bottom shows the deposit value despite the Stripe payment succeeding. Should it not now show the remaining amount?

            2. Does a reminder for the further payment of the remainder get sent automatically at your defined 30 days before?

            3. The shortcode link I've included [visitorbookingpayurl] in the confirmation email links to the site but just displays the homepage. Do I need a WP Page to receive this?

            Thanks for your help

            • Hello.

              1) The description about balance is in Notes section relative specific booking.
              Check more about this feature here: https://wpbookingcalendar.com/overview/#deposit
              Watch it in this video guide https://wpbookingcalendar.com/help/deposit-balance-payments-video-overview/

              Here is instruction about deposit configuration and MANUAL sending payment request for payment balance (rest from the sum).
              Please read firstly this article about the correct configuration of the "payment link" : http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/
              Then open the Booking > Settings > Emails page and configure and set active the "Payment request" email.
              You can open the Booking > Resources > Cost and rates page and by clicking the"Deposit amount" button configure the deposit amount value.
              This cost will be show in the payment form, after visitor is made the reservation. So probably its cost will be smaller than full amount. And your visitors can make the payment of that amount.
              At the admin panel at the booking listing page for the specific booking you will see in the cost field the FULL cost, but inside of the "notes section" (you can activate it by pressing the note button at the right side of the each section), you will see the description similar to this:
              Total cost: $135.00 / deposit: $54.00, balance: $81.00 / - 11.11.2018
              If you are want to request from the visitor to pay the rest of the sum, you are need to make these steps:
              a) Edit the cost of the booking, and enter the sum, which will show at the payment form. You are need to change the cost and then press the save button to save the new cost.
              b) Press the send payment request button to send the email with link to the payment form for the specific booking.

              2) No, you need to send payment request manually. Please check point #1
              3) Please check here http://wpbookingcalendar.com/faq/configure-editing-cancel-payment-bookings-for-visitors/ how to configure it.
              Kind Regards.

              • I'm having a problem with the layout in the Booking Admin page. The text "If you like Booking Calendar 8.1.2 please leave us a ★★★★★ rating. A huge thank you in advance!" is displaying on top of a booking obscuring the details. All booking buttons and styles after that text are malformed, making it impossible to manage the bookings. It looks like a style sheet conflict or badly closed code snippet. Any ideas how to disable/fix this? See screenshot in the link.

                • Hello.
                  Its seems that you have missed some closing HTML tag atthe Booking > Settings > Form page in "Content of booking fields data" form, like
                  </div> or </span> or </p>
                  Please recheck it carefully.
                  Otherwise, please send configuration of your "Content of booking fields data" form to support @ wpbookingcalendar.com
                  Thank you.

                • I've followed your guidance on the send payment request button, I've set up the manage payment screen ok. I tested the balance payment request email and I made a test payment ok.

                  I expected on looking at the entry again to see a new line with the 2nd payment with today's date visible in the Notes field. It is not there. Is this a bug? The Payment status changes to Payment Paid OK.

                  Surely it would make more sense to detect if a deposit is being paid or not, and set the entry to "Partially Paid" in the first instance. Only going Green when the full amount is paid up.

                  • Hello.
                    Currently such changing status in automatic mode in plugin does not available.
                    The text about deposit and balance is added to the "Notes" section, only during "deposit" (first time) payment.
                    Other confirmation and re-changing status need todo manually.
                    We will add improving of this feature to the TODO list for having it in future updates of plugin.
                    Kind Regards.

                    • OK thanks. Good to know the limitations. Having a full record of transactions in this Notes field would make things a lot easier to balance.

                    • Is there a shortcode for [rdeposit_apply_after_days] that is accessible in the email forms?

                    • Hello.
                      Such shortcode does not available.

                      All shortcodes that you can use in booking forms or in email templates you can find at the “Help” sections near specific form.
                      Kind Regards.

                    • Is there an easy way to feed in a Stripe Coupon field into the form that appears for Stripe payments to facilitate discounts for this payment method only?

                    • Thanks. Is there a shortcode for [rdeposit_apply_after_days] that is accessible in the email forms?

                    • Hi.
                      Such shortcode does not available.

                      All shortcodes that you can use in booking forms or in email templates you can find at the “Help” sections near specific form.
                      Kind Regards.

  5. Hi,
    I am using the fee version of Booking Calendar.
    I am pretty happy with the solution it gives, but some first data got stucked, and after updating it is still keeping the old info.
    In practice:
    I had a wrong e-mail address, and I got error message from the system. I corrected it, to match with the one on the homepage. When I get the form, I have the only one field that can not be edited: e-mail. In this field comes up the wrong e-mail address.
    First of all, I do not understand what is my e-mail address doing there, since it should be the place for the e-mail of the client. Secondly if you want to show it as an example why not writing: smith@smith.com Why comes my e-mail up there? And now it is even the wrong one... What can I do?

    • Hello.
      You can deactivate this option “Auto full form fields” at the Booking > Settings General page in Form section.

      This feature is useful, for auto filling booking form fields by data from user profile, if you have logged in. So there is email from your profile. And it’s inserted only for you when you logged in.

      If you deactivate that option so then booking form fields will be empty.

      Kind Regards.

  6. Some questions please:
    1. I have the Business Medium SingleSite 7.0.1.1. How can i enable the change-over days as triangles?
    2. I want to have the search function on my site. Do i need to buy the business large version? How much will it cost for me that i already own the medium version?
    3. For the search fuction: Can i change the way the calendars look? They look really old type. Can i use a more modern calendar?
    Also, if after my search, there is no apartment available, what is te respond? After that i would like the customer to go to the page with the normal calendars, to see if he would like some other dates. Is that possible?
    Best regards

    • Hello.
      1) You need to update your version to latest update 8.1.2 (the change over days as tingles available since update 7.1 https://wpbookingcalendar.com/changelog/ )
      You can request the new update of Booking Calendar on this page: https://wpbookingcalendar.com/request-update/
      2) Yes, the search functionality available in the Booking Calendar Business Large or higher version. Check more about this feature here: https://wpbookingcalendar.com/overview/#search
      Watch it in this video guide https://wpbookingcalendar.com/help/search-availability-video-overview/
      Please check more about costs of upgrades here: https://wpbookingcalendar.com/faq/upgrade-to-higher-version/
      You can make upgrade to the higher version of Booking Calendar from your exist version of plugin by clicking on the "Upgrade" menu item at the top right side of General Booking Settings page in your admin panel.

      3) In the search form is used the same calendar, that is used in the booking form during creation of new bookings. You can select some available calendar skin at the Booking > Settings General page in Calendar section.
      Or you can customize your own calendar skin: https://wpbookingcalendar.com/faq/change-skin-and-colors/

      If no results, so then system will show "No search results". Please retest it in the live demo.
      Basically you can have some links above or after the search form (for rechecking other pages with booking form), please not its do not inside of the message about "No results".
      Test it here https://bl.wpbookingcalendar.com/search/
      Kind Regards.

      • Thanks for the answers. Please read this:
        As you can see here https://imgur.com/a/8RRWB this is how the calendar looks on an iphone 6s. When i press the check-in, the keyboard shows up. The calendar goes behind the keyboard, so in order to see the calendar i need to scroll up the page. There is no reason for the keyboard to show up. For example on booking.com when you press the check-in, the keyboard does not shows up.

        Also as you can see here https://imgur.com/a/xcg2C , this is the calendar of booking.com. This calendar is far more modern, with nice fonts, with a responsive look for mobile phones etc.

        So i think your calendar needs work in order to be included on a decent site. Please inform me if you are intended to work on it, so then i will buy the large version.

        Best regards

        • And another question please. Is it possible to have the search form on the same page, together with the calendars of each apartment? In this way the customer can choose if he wants specific dates, or he can have a look of all the availability on the calendar.

          • Hello.
            No, its does not possible. The booking forms for different calendars (booking resources) have to be in separate pages.
            At the search form you can insert the timeline view, to show all available and booked dates, its can look like this: https://bl.wpbookingcalendar.com/timeline/
            Kind Regards.

        • Hello.
          You can make this fix, for do not showing keyboard
          Please open this file ../{Booking Calendar Folder}/inc/_bl/biz_l.php

          ( you can check how to edit files in WordPress menu in this article https://wpbookingcalendar.com/faq/how-edit-file-in-wp-menu/ )

          then find this code:

          $booking_search_form_show = str_replace( '[search_check_in]', '<input type="text" size="10" value="" name="check_in" id="booking_search_check_in" >', $booking_search_form_show); $booking_search_form_show = str_replace( '[search_check_out]', '<input type="text" size="10" value="" name="check_out" id="booking_search_check_out">', $booking_search_form_show);

          and replace it to this code:

          $booking_search_form_show = str_replace( '[search_check_in]', '<input type="text" size="10" value="" name="check_in" id="booking_search_check_in" readonly >', $booking_search_form_show); $booking_search_form_show = str_replace( '[search_check_out]', '<input type="text" size="10" value="" name="check_out" id="booking_search_check_out" readonly >', $booking_search_form_show);

          I also fixed it in this live demo https://bl.wpbookingcalendar.com/search/
          But this fix will not exist in a future updates, so after receiving update of plugin you will be need to make this fix.

          May be in future updates we will add some settings for having such fucntionality.
          Kind Regards.

          • Yes please add responsive and modern funcionality on the search form. Its really important for having a decent and modern site...

            best regards

  7. Hello,

    How can I change the language of the calendar back to English? The moths and days are now mentioned in Russian in my calendar.

    Thanks,
    Martin

    • Hello.
      By default calendar is showing in language of your actual locale.
      So please just change the locale (language) of your website from ru_RU (Russian) to en_US (English).
      If you are using some translation plugin, like WPML, so you can change language in settings of this specific translation plugin.
      Please read more about this here: https://wpbookingcalendar.com/faq/#translation
      Kind Regards.

        • Hello.
          1) Its weird... Please open the Settings of WPML plugin, and recheck about the default language (locale), please set as default locale the en_US
          If you can not find where to set default language in this plugin, please contact WPML support for more correct answer.

          2) Otherwise, please try to recheck about any other conflicts with some other plugins.
          Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
          If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.

          Kind Regards.

  8. Question for "MultiUser SingleSite 8.1"
    We often need to send some Remarks / Infos together with the comfirmation of a booking to the customer.
    As I understand, the "Remark"-Field in the Admin-Panel (Booking) is just for internal use.

    But how do you manage this with additional informations for the customer? We prefere to keep this information in the booking system. Example we need to send the customer a pin for the key-box, etc. together with the confirmation-email from wpbookingcalendar.

    Or can the remark-Field inserted as field in such the email?

    • Hello.
      You can use "Reason of cancellation" field at the Booking Listing page in "Actions toolbar", then you can select specific booking and click on "Approve" button in the "Actions toolbar" (please use the button in the actions toolbar, if you want to use reason of cancellation field).

      And in the email template at the Booking > Settings > Emails page you need to use this [denyreason] shortcode.

      And yes, its have to work for the "Approved" emails in the same way as its working for Cancellation or pending emails.
      Kind Regards.

      • Thanks for the fast response.Suggestion: Rename the field for that "mutliple use"

  9. Hi there -

    I want to create a reservation calendar system for my printing press club. Online reservation is required, and we don't want more than 3 people at a time at the club (max: 3). Monthly membership is required, so we'd like to allow only users with the correct monthly code (which we would send out) to be able to book a time.

    Would this be possible with your plugin?

    Thanks much, from Oregon.

  10. Hello,
    I have installed the booking calendar in WordPress and I am really happy but I can't see que form. The calendar is ok but the form is not shown... I have deactivated all the plugins and checked with the standard theme and it is still not working.
    http://www.torrelloreta.com/reserves/
    Thank you for your help!
    Roger