Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4 and archive 5 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi there,

    some clients reached out to me that they can't fill the form, because they get a security warning:

    "Fehler! Die Anfrage hat die Sicherheitsprüfung nicht bestanden! Bitte lade die Seite neu und versuche es erneut."

    (Error, the request has failed the security test! Please refresh the site and try again)

    ... but after refreshing the same error message occures.

    How can I diasable the secuity check, since it is costing me clients and money!?

    Kind regards
    Gregor

  2. When I try to insert booking calendar bussines small in the page, it does not appear, I cannot add the resources to it, errors appear all the time, I copy the address of the page, when I pay for the plugins I do it in dollars, those dollars are worth as much as those of the people who speak English, so if you receive my dollars, you will have to attend to my language, since I can not, in addition to dealing with something that does not work, having to translate my claim to you.
    http://localhost/tuescucha/wp-admin/post.php?post=1388&action=edit
    http://localhost/tuescucha/agenda-una-cita/

    • Hello.
      Sorry, we do not have natively speaking Spanish persons. That’s why I was said that support possible only in Spanish.
      We are absolutely fine to use translation of your messages, but we will reply to you in English.

      Your link is for localhost.
      localhost is mean that this url can be accessible only from your computer. It’s not accessible from internet.

      Please send screenshots of your issue with errors when you try to add new booking resources or add booking form to the page. Please Please send all this to support @ wpbookingcalendar.com

      Once again if you think that the plugin will not work for you and you want to get refund please send your order number of purchase and we will submit refund process.
      Thank you.

  3. Este error me tira cuando intento agregar un recurso
    [F: \ p-toolbar.php | L: 1330 | V: 9.Business.Small.SingleSite.8.9 | DB: Got error 194 Tablespace is missing for a table from storage engine InnoDB :: INSERT INTO wp_bookingtypes (title) VALUES (Therapy)]

    • Hello.
      It’s seems like you have restriction to the size of your database.

      Please contact support of your hosting relative to this issue for resolving this issue.

      Kind Regards.

  4. Hello again. I get this error when I send the schedule instead of referring me to the paypal payment page, which is the enabled gateway. Attachment screenshots

    [F:wpbc-booking-new.php| L:390|V:9.Business.Small.SingleSite.8.9| DB:Table tuescucha.wp_booking doesnt exist::INSERT INTO wp_booking (form, booking_type, modification_date, sort_date) VALUES (text^name1^hr~text^secondname1^sss~email^email1^sss@gmail.com~text^phone1^3416057284~textarea^details1^~select-one^psiclogo1^Psi. Jorge Mesa~select-one^rangetime1^07:00 - 08:00, 1, 2021-11-16 21:00:17, 2021-11-30 07:00:01 )]

    • Hello.
      This issue relates to tables that do not exist in the database. Such  tables must  be created during activation  of the plugin.
      1) Please try to make a full reinstall of the plugin,  if you was not made this before:

      For making full reinstall of plugin (it means that booking data will be erased).

      For this please open the general booking settings page and check the "Delete booking data during deactivation of plugin" at the right side of the page. Click the save changes button.

      Then open the WordPress plugins menu and click on the "Deactivate" link. Wait for the message that the plugin is deactivated successfully.

      After this Click on  "Activate" link of Booking Calendar plugin and wait for the message that plugin is activated successfully.

      After this test it again.
      2) Otherwise if you still  have such  errors after this procedure, please recheck your error.log in your server configuration, about any relative errors.
      If you can not find the error.log file, please contact support of your hosting company about helping in finding this file.

      Kind Regards.

  5. Hi, my question has probably been answered before.

    But I have the problem that other people's reservations appear in the same calendar. I guess my mistake is handling the "resource" element. How can I make the client choose the "resource" in the form, or have it as a prefix on the page from which he reserves

  6. Redjo Husanovic on 15/11/2021 at 22:56 said:
    Is there a way for us to use your shortcodes to display let say: [booking_id] on the thank you page?

    Reply ↓

    Support
    on 16/11/2021 at 08:38 said:
    Hello.
    Unfortunately, its does not possible in the Booking Calendar versions. Sorry.
    We will add improvements to this feature to the TODO list for having it in future updates of the plugin, but I can not say when this feature will be implemented. Sorry.
    Kind Regards.

    Reply ↓

    Bjarte
    on 18/11/2021 at 13:02 said:
    Hi,

    is there a way to fix this now , because we are getting on with affiliate marketing, and need to enter scripts and tags from TradeTracker, and we need a page to put both the script/tags and it must display amounts and the resource.

    Also, in settings it there is an option to redirect the customer to a thank you page,

    In the settings it says: """ Note: This action will have no effect, if the payment form(s) is active! """

    Does it mean that the payment form will then be on the thank you page if so selected?

    • Hello.
      1) We are having this item in our todo list. Unfortunately, I can not say right now about the time of implementation of this functionality. Please check what support we are providing here https://wpbookingcalendar.com/faq/what-support-do-you-provide/

      2) Payment form will redirect to own "Thank you" page. You can define this "Thank you" page at the each payment system at the Booking > Settings > Payment page.

      Do you need to have booking ID at the "thank you page" after redirection from the payment page or you do not use any payment systems ?

      Kind Regards.

      • We use Stripe for all customer payments, and we will need access to booking ID and rental amount on a page that's available after payment is performed, to avoid being charged for ghost bookings..

  7. Hi there. I've purchased the Small Business version but I have two problems with my use case and I'm now confused as to how to deal with them.

    I hire out a single studio space and I need to set the price for different bookings. The longer you book the space for the cheaper it needs to be. e.g. Book for 2 hours, it's $50 per hour, book for 4 hours it's $40 per hour. It's always the same studio so it seems I can't set these times up as different resources (or the calendar will see the time as free for one resource when it's taken by another).

    I also have two sets of rates for the above, so if a customer is preferred client I want to offer them a discount on all their rates.

    Are these things possible? (And are they possible with the small business version?)

    • Hello.
      It's possible in the Booking Calendar Business Medium or higher versions, to define the different cost for the different options in the check boxes - in your cases it's cost of time duration (probably you are having in the booking form the selection of start time and duration of time fields).
      In this case you can define the additional cost (it can be negative) for the options of your time duration at the Booking > Resources > Advanced cost page.

      In the Booking Calendar Business Medium or higher versions possible to configure additional costs for selected options in the select boxes or check boxes (such options can be hidden and checked by default). It's useful in case, if you need to add the tax cost or cleaning fee or any other additional cost for the booking. You can configure it at the Booking > Resources > Advanced cost page. Check more about this feature here: https://wpbookingcalendar.com/overview/#additional-cost
      Watch it in this video guide https://wpbookingcalendar.com/help/advanced-costs-video-overview/

      Test it here https://bm.wpbookingcalendar.com/

      You can upgrade to the higher version of Booking Calendar from your existing version of plugin by clicking on the "Upgrade" menu item at the top right side of the General Booking Settings page in your admin panel.
      Kind Regards.

      • Thanks. It looks like this may do most of what I want (though discount codes would be great). But I can't Upgrade.... I click on upgrade and it just takes me to a blank booking calendar screen. Can we arrange the upgrade some way other than from within the app?

  8. How can I refresh the csv after editing the form (added an extra field between two other fields.
    Now in the csv export, this new field is in the last column.

    • Hello.
      System detect new fields in the CSV based on the bookings that have such fields. For example, if the first booking (in your exported list) does not have such new fields, then system does not add such new fields to the CSV . It's loop other bookings for CSV exporting. And if you have the new fields only at the last bookings, then system add these new fields to the bottom of the CSV columns.

      So in your case, you need to edit the fist booking (from your exporting booking list) and be sure that during editing this booking you have saved new values to these new fields.
      Kind Regards.

  9. Hello. I need your help. I want to turn off day (today) for booking. If some client want book a dont want to show today as free to booking. Thank you for your help. Have a nice day.

    • Hello.
      Please open the Booking > Settings General page and in Availability section set “Number of days as unavailable starting from today date” as 1
      Kind Regards.

  10. Hi
    I'm trying to add the calendar as a pop up window when someone clicks on a button on my website.
    But I'm very new to using WordPress and I really don't know how to do this.
    Please can you help?

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