Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3, archive 4 and archive 5 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi
    great plugin. I think I will buy it soon.
    I need one thing and I dont know if it can be done with it. I need details from the user who have booked in frontend when somebody is clicking on the date. Is it possible?

    Best regards
    Daniel

    • Hello.

      It's possible to  show the booking details only  in the Timeline view ,  like in this example https://bm.wpbookingcalendar.com/timeline/

      In usual  calendar it is possible to  show the booking details only  in the  Booking Calendar Business Medium or higher versions and only  for the bookings that  were made for the specific time-slots. For full  day  bookings,  it is not possible to  show such  booking details.

      You can  activate this option " Show booking details in tooltip " at the Booking > Settings General page in calendar  section  in the  Booking Calendar Business Medium version  to  show such  details.

      Kind Regards.

  2. I upgraded to Business Medium to get the ability to have different blackout dates for each resource. My web site is http://www.birdsandbucksoutdoors.com/reservations/. On that page I have a timeline for all bookable resources and then a link to each resource for making the reservation (right now there is only one resource). The timeline needs to show the blackout dates for each resource or it is misleading to the user. Is there a way to show the blackout dates on the timeline?

    • Hello.
      At the timeline is showing only bookings. Unfortunately Timeline does not show availability from the Booking > Resources > Availability page. We will add this feature to the TODO list for having it in future updates of plugin, but I can not say when exactly it’s will be implemented. Thank you for understanding.

      In your case you can  make the blank  booking  for such date(s) at  the Booking > Add booking page,  to set such date(s) as unavailable.
      You can use “Auto fill” button at the top toolbar in the Booking > Add booking page to make the fast blank booking in 3 mouse clicks. 
      And such bookings will be showing in the Timeline.

      Kind Regards.

  3. Hi,

    It is possible to change font family/ colors?
    I have the role website in one specific font type and the calendar is different.

    Best,
    Amelia

  4. I am currently checking out the free version and wondered for two things I'd like to implement for a customer before I make him an offer with the Premium version of yours.

    a) is it possible to create a dropdown list by post category titles or can I hook a custom form element?
    b) is it possible to hook into the price calculation? the customers pricing is quite complex so I'd prefer to do calculation instead of writing the pricing manually into the existing form.

    Thanks so far

  5. I have purchased your Business Large SingleSite 8.8.1 and as you can see on this link https://melvillecentre.org.uk/room-hire/ we cannot see the font when you type details in to the fields unless it's the main description. The theme in use is Avada and I have tried to figure this out but your help section has no answers. Thank you.

    • Hello.
      I have visited this link http://rohanbansie.com/request/ and I can see the calenfar there.

      If you still have this issues then probably it's because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If it does not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason for this issue.

      Otherwise it's most probably that you are having some JavaScript error at that page. Please recheck your page for any JavaScript errors (usually for see what JavaScript error you have you need to press Ctrl + Shift + J for showing browser console) and try to fix them.You can check for the most common issues on the FAQ page https://wpbookingcalendar.com/faq/ at the troubleshooting section.

      Kind Regards.

  6. Hello Sirs,
    What a GREAT utility.... if it just would work.
    What ever I try to do I get 400 Bad request error. Making a new reservation OR trying to remove the sample reservation which is in the calendar. All sample forms works just fine - Nothing in "real life"

    Best Regards, Jarmo

    • Hello.
      1) Probably, its because of conflict with some other plugin or actual theme.
      Please try to deactivate one by one all your active plugins at the WordPress > Plugins menu and make testing after each plugin deactivation.
      If its not help, please deactivate all your plugins and active the default WordPress theme. And then retest it again.
      We just need to find the reason of this issue.

      2) Otherwise Please recheck your error.log in your server configuration, about any relative errors. If you can not find error.log file, please contact support of your hosting company about helping in finding this file.

  7. Good morning,
    I have created an office booking calendar with discounted, based on the time slot you choose. The price per day is 100 € and the slots that can be selected and the discounts (created in avanced cost) are:
    - From 9:00 to 15:31: -40 €
    - From 1530 to 21:30: -40 €
    - From 9:00 to 20:30 : € 0
    When i make a single day reservation everything is OK, but when I try to do a several day reservation, it does not do the calculation, it takes it as a single day.

    You can try it in this URL (the debugger is activated): https://officestylemadrid.com/resevas

    I am ussing wordpress 5.8.2. an the Business Medium version of the booking calendar

    Thanks,

    • Hello.
      1) Please activate this option “ Use time selections as recurrent time slots” at the Booking > Settings General page in calendar section.
      2) At the Booking > Settings > Payment page set cost per 1 day.
      Deactivate the option that the time impact to cost.
      3) At the Booking > Resources page set cost as 60 eur per day.

      4) At the Booking > Resources > Advanced cost page configure like this:

      - From 9:00 to 15:31: 0€
      - From 1530 to 21:30: 0 €
      - From 9:00 to 20:30 : 167% for all days.

      Kind Regards.

      • Thanks, it works OK.
        Now I have other problem:
        I want that if several days are selected, the cost is calculated by the value of the full day slot (€ 100) for all days, that is, for multiple selections forces to select “All Day”.
        To do this, I have made this code, to hide slots when more than one days are selected, but i dont know how to make the condition to take the "All day" price for the all selected days. Now, if I select " Tomorrow ”or“ afternoon ” in the first day selection, it calculate the total price like a half day multipliyed for the numbers of days.

        I attach the code:

        [calendar]

        Dates:[days_number_hint] - night(s)
        Full cost of the booking: [cost_hint]

        [condition name="weekday-condition" type="weekday" value="6"]
        Horario fin de semana: [select* rangetime "Wekeend@@09:00 - 13:00"]
        [/condition]

        [condition name="weekday-condition" type="weekday" value="1,2,3,4,5"]
        Selecciona el horario: [select* rangetime "All Day@@09:00 - 20:30" "Morning@@09:00 - 15:31" "Afternoon@@15:30 - 21:30" ]
        [/condition]

        jQuery( ".booking_form_div" ).on('date_selected', function(event, bk_type, date) {
        var dates_count = date.split(',');
        dates_count = dates_count.length;
        if ( dates_count > 1 ) {

        jQuery('.times_section').hide();
        } else {
        jQuery('.times_section').show();

        }
        if (typeof(showCostHintInsideBkForm) == 'function') {
        showCostHintInsideBkForm( bk_type );
        }
        });

        First Name (required):[text* name]
        Last Name (required):[text* secondname]
        Email (required):[email* email]
        Adults: [select visitors class:col-md-1 "1" "2" "3" "4"] Children: [select children class:col-md-1 "0" "1" "2" "3"]
        [submit class:btn "Send"]

        You can see the wen in this URL: https://officestylemadrid.com/prueba-formulario

        Regards,

        • Hello.

          Please send full booking form configuration from Booking > Settings > Form page to support @ wpbookingcalendar.com

          Thank you.

          • sent with subject: Help: Code to force the selection of a range in the multi-day selection option

  8. Hi,

    We are trying to establish an online rental service.
    Your booking calendar seems fit for our purpose.
    If we can solve the following, we would like to purchase your plugin.
    1. Stripe's Subscription
    We would like to use Stripe because Stripe's subscription allows us to charge clients periodically and automatically.
    Is your plugin able to connect to this subscription service?

    2. Stripe's Radar
    By using Stripe's Radar, we can establish our own rules such as blocking prepaid cards or certain country's credit cards. Can we use this Radar service with your plugin?

    Thanks.

    • Hello.
      Unfortunately Booking Calendar does not support Stripe subscriptions and Stripe Radar. Sorry.

      The Business Small and higher versions of the Booking Calendar is support Stripe, PayPal (Standard and PayPal Pro Hosted Solution (please note, PayPal PayPal Pro Hosted Solution its does not the same as PayPal Pro)), Authorize.Net, Sage Pay, iDEAL via Sisow and iPay88 payment gateways integration, other payment systems are not supporting yet. You can configure and activate it at the Booking > Settings > Payment page.
      Please watch more in this video: https://wpbookingcalendar.com/help/booking-calendar-video-payments/

      If you want to make the integration of your payment system by yourself, so you will be able to check how was integrated exist payment system in plugin like Stripe payment gateway. Please check more about this here: https://wpbookingcalendar.com/faq/custom-gateway-in-7-0/

      Please note, if you will modify the source code of the Booking Calendar, we will not guaranteed the correct work of plugin and do not support it.

  9. Good morning, is it possible to hide the popup and the clock that appears when the partial reservation of a day has been made?

    I am ussing wordpress 5.8.2. an the Business Medium version of the booking calendar

    • Hello.
      1) You can deactivate loading of bootstrap library by Booking Calendar at the Booking > Settings General page in Advanced section, by unchecking this option " Disable Bootstrap loading on Front-End " after expand of this section " Show advanced settings of JavaScript loading ".
      Its can be reason of not showing mouse over tooltips in the Booking Calendar at the front-end side.

      2) At the Booking > Settings General page in timeslots section you can activate this option “ Do not change background color for partially booked days”

      Kind Regards.

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