Support

Technical help board
Important.  Check FAQ first for existing answers before posting new Questions.
Note.  You can check archive 1, archive 2, archive 3 and archive 4 of support technical board of already exist solutions and troubleshooting stories.
If you have any technical question about the plugin or configuration of plugin or if you found some issue, please describe it here. Please, inform inside of message your version of WordPress, PHP, Booking Calendar. Also sometimes is needed list of used plugins inside of system and name of your WordPress theme.

Pre-Sales Questions

It's one time cost. You can use your purchased version of Booking Calendar as long as you need on your website.

Also, you can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

You can request free updates your version of Booking Calendar (if such updates ready) during 6 months after initial purchase of plugin.

If you will need to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost of your Booking Calendar version (original cost - its cost of Booking Calendar version without other discounts).


Optional subscription of getting updates with discounted cost.
Please note, during initial purchase of plugin, its possible to select (or deselect) optional subscription (billing each 6 months) for getting Updates and Support for plugin with additional discount. First 6 month during initial purchase of plugin, getting of updates is for free. Possible to cancel subscription of getting updates at any time.

If you was not selected subscription of getting "Updates and Support" during initial purchase, and if you will need (in a future) to extend period of support and getting updates to next 6 months, it will cost 50% from the original cost (original cost - its cost of Booking Calendar version without other discounts).

You can request new update of Booking Calendar on this page.

Yes, its possible to make upgrade from lower version to the higher versions of the same editions (for example from the Booking Calendar Personal single site usage version to the Booking Calendar Business Small single site usage version).
But its does not possible to make upgrade from the single site usage version to the "developer" or multi site usage versions or from the "developer" to the multi site usage versions.
The cost of upgrade from the lower to higher versions, usually higher than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of single site usage versions higher on $20 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of "developer" edition versions higher on $30 than difference in cost between 2 versions.
The cost of upgrade from the lower to higher versions of multi site usage versions higher on $50 than difference in cost between 2 versions.

Each specific version of Booking Calendar can be single site usage version, developer or multi site usage version.
Single site usage version, possible to install and activate only at 1 specific website.
Developer edition version, possible to install and activate at 2 different websites. Its can be test (developer) server and live website.
Multi site usage version, possible to install and activate maximum on 5 different websites.

You can check overview of different Booking Calendar versions.
You can also check all available features for different versions of Booking Calendar.
Also you can test live demo of specific versions (both client and admin sides) to be sure in functionality and do not have misunderstanding.

Booking Calendar "Free" - this version is free, you can download it from WordPress directory.
It's very easy in use and powerful version for the creating reservation of one resource.
At this version is possible to make reservation for the one resource, like a room or car, or some service... etc. You can insert into the post or page the standard booking form with fixed number of fields and availability calendar, where visitor can select single or multiple days. Administrator and visitor can receive the standard email notifications about different actions, like a "new booking", "approve/decline/... of booking", etc... Administrator can make the booking at admin panel at the "Add new booking" menu page and configure the different settings of the booking form and availability calendar at the general booking settings menu page.

Booking Calendar Personal - it's paid version, where is possible to have booking availability calendar for the each of multiple booking resources (like a room, cars or any services, etc…). You can add new and configure exist fields in the booking form. Also you can configure the email templates for the different booking actions. You can able to edit the exist bookings, add comments to the bookings, print and export bookings to the CSV format, etc… Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Small - it's paid version, where is possible all actions from previous versions, plus you can receive the bookings for the specific time of date, set the cost of booking resource and integrate the online payment form of supported payment systems. Your visitors can make the rage days selection using the one mouse click in calendar, or setting minimum or sets of fixed number of days selection using 2 mouse clicks (check in and checkout dates), all middle dates will be selected automatically. Also here is possible to use the same date as check in/out date for the different bookings by activating the fixed time at the settings page.
Please note, if you will use the fixed time slot list selection (and not the time entering using the text fields) in the booking form, the timeslot list will be the same for the any date of week, in other words the fixed time slot list is not depend from the week of day. Also if some visitor will reserve the specific time slot at selected date at specific booking resource (calendar), this timeslot become unavailable for the other visitors at this selected date in this booking resource.
And much more... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Medium - it's paid version, where is possible all actions from previous versions, plus you will have more advanced cost and availability management of the bookings. At this version is possible to set the rates, which will depend from the season filters, plus you can set the more advanced cost for the booking, where cost is depend from the number of selected dates. Also you can set additional cost for the option selection at selectboxes or checkboxes at your booking form. this additional cost can be fixed sum or percent from the final cost of booking. You can even activate and configure for the resources the deposit payment feature, what is mean that visitor will pay at the payment form, the part of the final cost of the booking. This version is also support settings availability per each booking resource, which is depend from the season filters. Also you can able to configure the several customization of booking form fields, it's mean that different resources can have different form fields. You can send the payment requests to visitors for the specific booking by email. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar Business Large - it's paid version, where is possible all actions from previous versions, plus you can make the several reservations per the same FULL date (not a time slot) for the same booking resource (availability calendar). At this version is possible to set the capacity of the booking resource, it's mean that your visitors can make the several reservations per the same date, in other words, the date(s) in calendar will be available until lumber of reservations per these full dates is less than capacity of the booking resource. Please note, if you will use the timeslot selection for the booking resource with capacity higher than one, so then this timeslot will be simply record as a data into DB according this booking, but will not impact to the time availability. Also at this version you will be able to search the available booking resources in your pages or posts for the specific check in/out dates and specific number of visitors. This version is also support the coupon codes for getting discounts of bookings. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Booking Calendar MultiUser - it's paid version, where is possible all actions from previous versions, plus each registered WordPress user of your site can have independent, individual, own booking admin panel. It's mean that each regular registered WordPress user can see only OWN booking resources and bookings and can configure the own booking form fields and email templates, own payment form integration data and costs of booking resources as some other settings... In this version is exist also the "super booking admin users", which can see and manage the bookings and booking resources from the all users and manage the status of other bookings users. And much more.... Please check at the feature list and live demo of this version, full list of features of this version.

Unfortunately we can not make personal customization or custom development on customer demand. But we can add features, that you need to our TODO list for implementing them in a future updates. You can add your request of specific feature at this page.
Please note, we can not specify some approximate time for implementation of the specific feature.
Thank you for understanding.

Please watch video guides, check FAQ and check already answered solutions at the plugin forum, before sending new question.

If you still have a questions about configuration of plugin you can contact by this email or through support forum.

Please note, you will get response during 24 hours, usually we are response during 2-3 hours during working hours (10:00 - 18:00 UTC+2). If you do not see response, please check your SPAM folder, or recheck that you was contacted us from the valid email.

Please note, we can help with specific questions about configuration or troubleshooting.
But we do not provide full configuration at customer website and do not provide any customization of source code, etc.... We do not provide teaching of using WordPress or configuration of WordPress websites or configuration of your servers, as well.
Please provide detailed info about specific issue. Do not write like "it’s does not work". We can not help with such "general" questions, please be more specific. Write about what exactly issue do you have or what exactly configuration you need a help.

We are expected that your support questions will be kind, helpful, and respectful. Violation of this point can be reason of stop support to such person.

Do not send "bumb" emails. Sending "bumping" emails can be reason of delay of responding to such emails. Please wait the answer to specific one email, then ask other questions.

We can not help with questions that relative to work or configuration of other services or systems. Please ask for a help support of specific service or system. This support is only about functionality and configuration of "Booking Calendar" plugin.

Please be sure to check the terms and conditions of usage plugin and support that we are providing.

You can get support and ability to request free updates during 6 months after purchase. After this period, if you will need to get updates for next 6 months or getting support it’s will cost 50% from the original Booking Calendar version cost (original cost - its cost of Booking Calendar version without other discounts).


  1. Hi

    I am trying to test the booking system however I keep getting this error when I submit the form field
    'Error during inserting into DB
    [F:/wpbc-booking-new.php| L:386|V:8.7.6| DB:Unknown column modification_date in field list::INSERT INTO rcm_booking (form, booking_type, modification_date, sort_date) VALUES (text^name1^Testing Test~text^id_passport1^1234567891234~email^email1^test@gmail.com~text^phone1^0121234567~select-one^bookingfor1^Prayer Mountain~select-one^rangetime1^09:00 - 10:00, 1, 2020-03-23 11:10:26, 2020-03-26 09:00:01 )] '

    Kindly assist on a solution.

    • Hello.
      This error is appear because of incorrect installation/update.
      For fixing this issue, please make these steps:

      1) Open WordPress plugins menu and press deactivate link at Booking Calendar plugin. Please wait for message that plugin is deactivated successfully.

      2) Then press at activate link of Booking Calendar. Important! Wait for message that plugin is activated successfully.
      Test it.

      Please be sure, that your MySQL user from WordPress installation have the rights for the altering of columns in the tables of DB.
      Otherwise contact support of your hosting about rechecking this.

      Kind regards.

  2. My Bookingcalendar version is Medium.
    Hello,
    I created a vacation home booking site where you can book weeks from Saturday to Friday: 7 days.
    I have scheduled different seasons with different rates.
    When I book 1 week : the total cost of the reservation is equal to the price of the week.

    When I reserve 2 weeks, the total cost of reservation does not correspond to the two weeks reserved (only the first week is indicated to be paid.
    I do not know which option is to fill in the parameters or resources.
    Can you guide me?
    Cordially.
    Best regards.

    • Hello.
      1) Usually for such configuration of different costs for the different seasons, you need to configure the different "Rates" instead of "Valuation days" cost settings at the Booking > Resources > Cost and rates page.
      So if you have cost per 7 days, then cost per day will be = ( Week cost) / 7
      And its will be your rates per days for different seasons.
      Check more about this feature here: https://wpbookingcalendar.com/overview/#rates
      Watch it in this video guide https://wpbookingcalendar.com/help/rates-daily-costs-video-overview/

      2) But if you still want to use the "Valuation days", so then you need to configure several conditions, like:
      Together 7 days = 200 USD for all days
      Together 14 days = 400 USD for all days
      Together 21 days = 500 USD for all days

      But please note one important restrictions here in "Valuation days" cost settings.
      "Valuation days" can apply for any days. Or in case if you need apply it to specific season, then it can depend only from the belonging "check in day" to specific season. Its means that, if you select 2 weeks, the "Valuation days" can apply costs only depending from the check in day belonging to specific season, even if some other days belonging to other season. In other words, if you will have the days selection with season intersections, then you can have an issue with "Valuation days". Basically "Valuation days" is useful, in case, if you need to set some discount or higher cost depend from the number of selected days. For example if visitor select 7 or more days, then booking will have 10% discount, etc...
      Check more about this feature here: https://wpbookingcalendar.com/overview/#valuation-days
      Watch it in this video guide https://wpbookingcalendar.com/help/valuation-days-cost-video-overview/

      Kind Regards.

  3. Hello,

    I created a website in two languages. Dutch (default) end Deutsch. the translation of the website is going well. However, the translation of the booking form and emails does not work. De testsite = migrated7.campingkreekzicht.nl

    Example 1: Translation of the availibility did not work. Als the forms are not tranlated. I use:
    Available:[lang=nl_NL]Beschikbaar:[lang=de_DE]Vorhanden

    Example 2: Form translation
    [calendar]

    Reservation:
    - Arrival: [check_in_date_hint]
    - Departure: [check_out_date_hint]
    - Amount of nights: [nights_number_hint]

    [lang=nl_NL]
    [calendar]

    Uw reservering betreft:
    - Aankomst: [check_in_date_hint]
    - Vertrek: [check_out_date_hint]
    - Aantal nachten: [nights_number_hint]

    [lang=de_DE]
    [calendar]

    Ihre Reservierung:
    - Ankunft: [check_in_date_hint]
    - Abfahrt: [check_out_date_hint]
    - Nächte: [nights_number_hint]

    The translation of the form is only working when i put:
    - Stettings -> Site language -> To Deutsch

    But, in this situation i lost the Dutch translation.

    • Hello.
      During switching to the German language, like by opening this page: http://migrated7.campingkreekzicht.nl/reservierung/
      your translation plugin does not change the locale of website. Its still defined as "nl_NL"
      What translation plugin, do you use ?
      Please be sure that your translation plugin is changing locale of website, Otherwise its will not be possible to load specific translation in Booking Calendar.
      Kind Regards.

      • I use Polylang for translation. I can't find a setting to change the locale. Is there a better translation option that works with the booking module?

          • I am testing but the locale has been changed to de-DE when I select Deutsch as language
            Where do you see nl_NL?

            Is the problem maybe de-DE instead of de_DE?

            • Hello.
              Its relative to this code:

              "wpbc_active_locale":"nl_NL"

              ,

              We will add support of Polylang plugin to the TODO list for having it in future updates of plugin, but I can not say, when this feature will be implemented. Sorry.

          • Thanks for your answer. Unfortunately, qTranslate is no longer actively maintained and wpml is a paid variant. Hopefully Polylang will be supported soon 😉

  4. Export bookings to .ics feeds.
    I created a folder /wp-content/uploads/feed/feed.ics
    (web accessible)
    I made a booking. Accept the booking. So far so good.
    But then:
    feed.ics does not change ?
    How to export bookings to .ics feed ?

    I want the bookings in a feed.ics becaues I want them automatically import in Outlook.
    So I need an URL with a recent feed.ics

    • Hello.
      Booking Calendar does not create the phisically files at the wp-content or other folders at your server.
      Booking Calendar plugin is create dynamic .ics FEED from the .php file, while you accessing URL that you have defined at the Booking > Settings > Sync > "Export - .ics" page.
      Its means that you do not need to create files or folders.
      You need to configure .ics feed urls at the Booking > Settings > Sync > "Export - .ics" page.

      Watch this video guide about how to start export of .ics feeds from Booking Calendar into other services: https://wpbookingcalendar.com/help/export-ics-feed-video-tutorial/

      Please check more here https://wpbookingcalendar.com/faq/#sync
      Kind Regards.

      • Oh now I read this. Accidentally I looked back on this site and now I see that there is an answer! Maybe you can also notice by Email that you answered a question? When I did'nt look here back, I'd never known that you answered me.....

        • Hello.
          You can send your question to support @ wpbookingcalendar.com ,
          during next time, instead of posting questions here.
          Thank you.

  5. ciao, ho inserito il calendario di prenotazione sul mio sito worpress, versione gratuita, per vedere come funziona, ho importato ed esportato i calendari da booking.com, ma quando voglio prenotare la pagina mi chiede di aprire o salvare il file, come se dovesse scaricare un file. e la pagina non si apre. potete aiutarmi? inoltre vorrei sapere se nella versione a pagamento è possibile che i calendari si aggiornano in automatico. sarei interessata alla versione personale.
    grazie Luisa

    • Hello.
      Please note, curently support and communications possible only in English via emails or at support plugin forum. Thank you for understanding.

      I do not sure that clearly understood about your issue.

      Please read more about sync feature here: https://wpbookingcalendar.com/faq/#sync

      Import.
      Please check about the configuration of import events from .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/import-ics-feeds/
      Please note, the import process is working in that case, when some visitor is open your website page with booking import shortcode. So you can configure CRON at your server, for periodically access this page with booking import shortcode to start import process. Or you can insert the import shortcode before booking form shortcode, so firstly system will start import process and only then show booking form, when someone visit your page.
      In case if you are having some issue of not ability to import new events, then check this troubleshooting instruction: https://wpbookingcalendar.com/faq/ics-importing-issue/

      You can define CRON at your server for periodically access pages with import .ics feeds shortcodes and start import process during specific time-intervals, then check this: https://wpbookingcalendar.com/faq/cron-script/

      Export.
      Please check about the configuration of export .ics feeds in this FAQ instruction here https://wpbookingcalendar.com/faq/export-ics-feeds/
      Booking Calendar is generate .ics feed with bookings in real time. But how often some service (like airbnb, or booking.com ) access this .ics feed to import the bookings from Booking Calendar into own system, does not depend from Booking Calendar. So in other words, Booking Calendar does not force to generate import process by third party service, when some booking is created. You need to check with support of this service (like airbnb or booking.com), about how often they can access the .ics feed tor making import.

      Kind Regards.

  6. Hai there,

    The "Thank you message" is not visible because the calendar dissapears for the time the Thank You message is visable.
    So how to show this "thank you message"?

    Or is it possible to link the button to a popup?
    (I am using Elementor)

    And can I noticed by mail if there is an answer from support? Because after filling in this form, it is nog clear to find my reply back...

    • Hello.
      Be sure that you have defined enough time in milliseconds to show the “thank you” message at the Booking > Settings General page in form section. You need to set value like 15000 for 15 seconds.

      You can contact directly by email support @ wpbookingcalendar.com

      Kind Regards.

  7. [click2approve] is not working.
    (the button for editing shows not up in my editor, as shown in your video)

    So how to create a [click2approve] function in the admin-email?

    Don't forget to notice me by email when answering. Because I cannot smell that there is an answer.

    Regards

  8. Hello,
    i use ACTIVECAMPAIGN for automation marketing.
    Can i syncronize Leads with this plugin? There is a dimostration?

  9. Mt client bought premium for booking calendar but the features have not showed up. How Can I access premium option and features?

  10. Hello

    I currently have this issue when creating a booking (through form):

    Error during inserting into BD - Dates
    [F:/wpbc-booking-new.php| L:438|V:9.Business.Small.SingleSite.8.7.6| DB:Duplicate entry 16-2020-04-09 00:00:00 for key booking_id_dates::INSERT INTO bcb_bookingdates (booking_id, booking_date, approved) VALUES (16, 2020-04-09 00:00:00, 1 ), (16, 2020-04-09 00:00:00, 1 ), (16, 2020-04-10 00:00:00, 1 ), (16, 2020-04-10 00:00:00, 1 ), (16, 2020-04-11 00:00:00, 1 ), (16, 2020-04-11 00:00:00, 1 )]

    I have already tried a reinstall.
    Thanks

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